I saw Ms. Kelly, NP, in March for a comprehensive skin exam. She appeared to perform a thorough…read moreevaluation and advised that my next full‑body skin check could be scheduled in 1-2 years. Less than a month later, I noticed a suspicious lesion on the sole of my foot--an area I don't typically look at closely. My PCP agreed it looked atypical and recommended that I return to dermatology for further evaluation. I scheduled another appointment with Ms. Kelly in April. After examining the lesion, she told me it appeared to be an atypical acral nevus and recommended either a biopsy that day or a 3‑month follow‑up to monitor for changes. When I received the bill for the second visit, I was surprised and disappointed to find that I owed a balance. Given how soon the second appointment occurred and the nature of the lesion, I believe it was likely present--but overlooked--during the initial comprehensive exam. It was difficult to reconcile a 12-24 month follow‑up from the first visit with a 3 month follow‑up just weeks later. The likelihood that the lesion appeared, grew aggressively, and then stabilized within that brief window seems low to me. I expressed to the clinic that, under these circumstances, I felt the remaining balance should be waived. I spoke with both the billing specialist and the office manager, but they explained that the visit would be billed regardless. I ultimately paid the balance. While the staff and provider were polite and professional, my overall experience was not ideal. I was left with the feeling that the initial comprehensive exam may not have been as thorough as I expected. I fully believe providers should be compensated for their work and recognize that healthcare and insurance systems are complex, but I was not completely satisfied with the care I received at this clinic.

Kelly Slater is amazing! Very caring staff and knowledgeable. Highly recommend this office.read more

Was recommended to this place through my insurance as they accept Kaiser and are close to my home…read more Would love to give a glowing review but can't seem to get a call back from them. I know staff gets busy with clients but it's been weeks and no returned call which is not professional If you're reading this please contact me. Thanks!

I loved this place but unfortunately they closed down. After trying to get in contact with the SLP…read moreto retrieve information from my kiddo (2 moths now) no e-mail or call has been returned.

Long overdue review of Chatterbox. It's been about a year since we left Chatterbox, but I'm very…read morethankful for the services that they provided to my son. When my son was 3 years old, I brought him to Chatterbox since he was no longer developing verbally. In fact, he had regressed badly in preschool, and was largely not verbal there during the day. We later had him diagnosed with autism (ASD), and were able to pursue other services, but at the time, all we had was Chatterbox. After the initial intake with Courtney, he was accepted as a patient, and we got on the schedule pretty quickly. I don't believe it is this available or open normally, so I guess we got lucky. We set goals and we were coming to Chatterbox for 30 minute sessions (really 25 minutes) twice a week. We worked on some basic things, but given the later ASD diagnosis, we did what we could here. The end result was that after almost a year, he was verbal again and we met some of our goals. I didn't mind continuing with Chatterbox, but by that point, my son's needs were greater in other areas, so most of his time afterschool was allocated to behavior therapy instead. All in all, we are very thankful for the services that Chatterbox provided. Eternally grateful for the services delivered by Marina, Denny, Amanda, and Jenn. Also thankful to Priscilla for being great to work with from a scheduling and administrative perspective. Anyone who comes here will know right away that the parking lot is comical. The entrance on Cherry actually features bi-directional traffic, even though it's only wide enough for a single vehicle. If I do manage to get in this way, I'll do a quick pass through the lot, and if no spots, I'll make a right in the alleyway and another right on Reagan St., then another right back onto Katella, where there is usually street parking in front of the dentist.

My son was a former client of Chatterbox Speech for 1.5 years receiving speech therapy 1x/week…read more We've had multiple therapists but the ones that he connected with were Emilia F. and Kirsten S. Highly recommend them! He saw Melissa M. once and she was amazing too. When Regional Center stopped paying for his speech therapy due to aging out, my husband and I paid out of pocket. I would pay via Venmo. When it got too expensive, I decided to stop services as he was already going to preschool and getting speech therapy there. I received a phone call from billing assistant Jennifer that I owed for three service dates, which was fine. So I paid via credit card. She claimed I didn't pay for some of the dates and that they never received payment from Venmo, but I was happy to provide proof. She asked me to text it to their phone number which was their main line. Okay, I texted all the screenshots. FOUR months has gone by and I receive a phone call from her that they never received the proof. She applied the credit card payment to a date that I had already paid through Venmo. I'm trying to call and email her to get this resolved- no answer. I called the Los Alamitos office multiple times and even asked to speak to the billing manager. The front desk told me the number that Jennifer wanted me to text the info. to was the landline and they can't get texts.... uhm okay.... so I asked for an alternative number so they can forward the information to the billing manager Sarah. I even screenshot my bank account activity, Venmo activity, and a typed Word document of services dates + payment dates. Finally I received a phone call from Sarah that it was entered incorrectly and the balance is $0. It's crazy how I had to take initiative and multiple attempts to get this resolved. If they didn't forward the info to Sarah, it may still go on and on! Please fire or move Jennifer to a different role as she is obviously incapable of this job.

Like many others, I received a text with a link and request to pay my balance…read more My review is for the owners of this business. Clearly your texts are coming off as predatory and not real medical bills. A traditional bill via USPS is much more effective as it allows for the patient information confirmation. Likewise, I see your response to others' reviews is to call a different number than that which the text came from and from the number indicated in the body of the text asking for bill payment. No one is going to click on a link from an unknown number these days. Do better. Send an invoice via mail or email so that people can call or investigate or pay as needed.

I keep getting paper bills from them, however, - my doctor…read moreconfirms not using this lab and in fact stated they sent my speciman to a different lab. - The dates don't line up with my appointment either and - the doctors listed on the bill are not doctors I have ever seen or been affiliated with. I view the company and their billing as a complete scam.

After putting a couple skin cancer biopsies off for a while (which, nobody should ever, ever…read moredo!!!!) I finally had the pleasure of my primary referring me to Dr heller (there is a Misha M. Heller, M.D and Alan W. Heller, M.D . It is a father and daughter team) Not only do they have amazing credentials!!But, they also have amazing bedside manner. I had the pleasure of seeing Dr misha since I felt more comfortable with a woman checking my body for places / moles that didn't look right and etc. (the one most at risk was on my ankle though) When I first made the call, we all know how long it's taking to get into places. I only had to wait about 3 weeks for an appointment? And most of that was my fault since I had an already scheduled surgery for something unrelated. Even when I called to make the appointment the woman answered the phone immediately, was helpful with answering all my questions and etc. she was such a delight! Unlike some places that act like you are bothering them by asking questions. It's in the same building as the quest labs I always frequent (over in the parking lot of the old community hospital by the traffic circle) It does have free private parking. But it does only have about 5 up close spots. And I think 3 - 4 of those are handicap. For the other parking you have to park in the little parking garage which still is not a very far walk (and free) When I first walked in I was immediately greeted by the women behind the desk. The place was all decked out in Christmas decorations, it was so cute. And yes, I showed up in my pajamas and explained how I just had surgery. So the woman helped me with signing in and asked if I needed a bottle of water or anything. Which I think it's safe to say everyone went above and beyond (They also had bowls of candy, which were all out, but they had a huge bowl of samples such as moisturizer and SPF) They also offer cosmetic dermatology such as filler and all the way up to liposuction and other plastic surgery. Which I can't comment on since this is just strictly for the biopsy I believe the nurse who helped me the most name was jasmine? (I know it started with a J) . Jasmine and Dr misha did an amazing job at calming me down. They even brought me blankets, an ice pack to put on my head and neck and kept trying to distract me. The level of care was 1000000000000 Thank you so much for a great experience. To those who are going through something as scary as needing a skin cancer biopsy, I hope you see this and see Dr misha. Sending warm wishes, good health and good luck to everyone who comes here

I have been treated by Dr. Misha Heller for the past few months. She is a compassionate doctor…read morethat has fixed my issues. She is very professional and extremely knowledgeable. The staff is friendly and it made my appointments worry free. I highly recommend this doctor. Thank you!

This place is amazing. Toys and rooms are so clean. Every single person that works there is so nice…read moreand helpful. Can't say enough good things about this place.

Speechful therapy is wonderful. I am a mother of 2 sons with high functioning autism. I started at…read moreSpeechful 2 years ago. Most kids phase out as they go into pre-K but I kept him there as I felt it was so beneficial for him. Mrs Pilar, Garcia, Bea and Katherine have all worked with my son. Now we can't get him to be quiet ! I can't thank Speechful enough for how much the program has helped him. They are such wonderful people. Including Mr Luis that always helped us with scheduling sessions Ins and pep talks. We love you guys thank you

UPDATE: Amy, you didn't need to learn more about my experience. I gave up a day's pay of work to…read morecome in and tell you. The front desk was empty, so you were covering it. I asked who I could talk to, and said you were in charge. Then walked away the second your staff got back late from lunch. You didn't listen to a word of it. Your speech therapist Bianca didn't answer my email until I chased her down. You knew all of this before I posted. The direct line only appeared after the review did. And your comment addresses none of it. A paragraph on interpreters. A paragraph on family involvement. Nothing about chasing your staff for a reply. Nothing about walking away from a parent standing in front of you. That's not a misunderstanding that's a script you just made up. Learning Tree is great. They pick up the phone and talk to you like a human being. They've never made us feel like a problem for speaking Khmer. Unless you're this clinic's preferred ethnicity, please reconsider taking your child to Chatterbox in Long Beach.

I love them and I have seen so much progress on my son's speech and not alone that his behavioral…read moreskills . Little by little we are reaching goals. Thank you so much Mrs. Ines, Ms. Chelsea and the other team

Tiffany was a LIFE SAVER!!! She is hands down the best lactation consultant that helped me…read more Previously, I took advice from another LC that resulted in severe pain for 3 weeks. I went to my Obgyn twice to address my pain and they couldn't figure it out. I was so desperate to relieve my pain, my milk supply dropped drastically and I was about to give up on nursing/pumping. I was referred to Tiffany by a friend and she immediately identified the issue. She gave me a detailed specified plan and my symptoms were gone in 3 days. She is seriously the most wonderful, knowledgeable, helpful, responsive, and positive LC. I am so thankful for her help. She saved me. I cannot recommend her enough. Other LCs out there have outdated knowledge or don't care as much as Tiffany. She is truly the BEST in her field.

Tiffany is amazing! She helped me and my baby with our feeding/nursing journey when I felt like no…read moreone was providing any answers and I was so stressed out as a first time mom. As an OT, I sought out Tiffany after learning that she is a lactation consultant and a speech therapist because I wasn't sure if my son was having issues latching and if his mild tongue tie was limiting him from using a bottle when I was preparing to go back to work. She went above and beyond in answering all my questions and concerns, and even took time outside of working hours in sharing her thoughts and suggestions. It was the first time that I felt seen regarding my son's feeling problems and drop in weight. There truly isn't anyone else that can provide a comprehensive service during the first year of a child's feeding/nursing life like Tiffany can. And even though I had to pay out of pocket since my insurance didn't cover her services (which was worth every penny btw), she was able to walk me through the steps to help us transition my son's feeding service to miller's outpatient so I would be in network. I honestly can not rave enough about Tiffany because she truly is great at what she does.

My son attended Learning Tree Therapy at the Palo Verde location when he was 3 and 4 years old. We…read morewere there multiple times a week and were able to receive services through both Kaiser and LBUSD, so we spent a lot of time there -- and I am really, really thankful that we did. The front office staff was always great and made everything easy for us, and we were so lucky to have the opportunity to work with Ms. Anny and Ms. Karen! Most importantly, my kiddo made so many gains during his time at Learning Tree and is heading off to TK with a much stronger foundation because of them. Both Ms. Anny and Ms. Karen were amazing! My little one definitely did not always want to sit and work on speech sounds, but they had multiple tricks to keep him focused and on task, were extremely patient, and were always so positive with him. They were able to get a lot of work out of a very busy/determined/opinionated little kid. One of the things I appreciated most was that they let me actively participate in his sessions. I hadn't been able to do that at a previous speech location, and for my kiddo it made a huge difference. I could help keep him focused on the goal at hand (his articulation), but I was also learning right alongside him and could see exactly what they were doing and how I could continue supporting him at home. I am a teacher, so I also come with lots of questions, ideas, concerns, and thoughts about how to support my son. They answered all of my questions, listened to my ideas, and helped me focus on the best ways I could support him and get him ready for TK. My mom (who took me to speech when I was little) got the chance to participate in one of his sessions. She called me afterward and told me that his SLP should be running worldwide lessons on how to do speech therapy because she was so impressed. That has always stuck with me! We are so thankful for our time at Learning Tree and for Ms. Anny and Ms. Karen and everything they did for our little guy. Thank you!

My very honest review…read more This isn't my first time with Learning Tree & I really wanted to give this other location a try. My son is almost 3 & non verbal, but uses signs to communicate. He was evaluated by Ms. Michelle. First off... this office wanted to RUSH me in, they refused to give me a time that would of worked with me. I'm not sure what their rush was. They picked the absolute WORST time to come in for an evaluation (9 AM), & what do you expect ? My son did not want to cooperate & did not perform well. All this office cares about is numbers. The first visit we had with Ms Michelle actually wasn't with her at all. Instead, she introduced her grad student. So during the whole hour (actually 40 minutes to be fair), Ms Michelle sat in the corner of the room, typing on her computer, not even interacting with my son. From my point of view it looked like Ms Michelle was busy evaluating her grad student & not my son (it was like this all visits we had where she was present). The grad student did her best to work with my son. Her personality is so low energy, calming, quiet. She had the demeanor of a yoga instructor, just doesn't work well with my high energy toddler who didn't reciprocate. The sessions felt so awkward with Ms Michelle just there in the corner, not interacting & the grad student taking control over the sessions. It felt like the biggest waste of time. I hated how I felt like I had to communicate to the grad student with questions, instead of asking Ms Michelle directly. An example: I showed the grad student a video of my son repeating a word. I said he has only done this once & hasn't done it again. I wanted an answer why he only said the word once & not ever again. Her explanation: "oh they just do that sometimes" My husband took my son during a different session. He agreed the grad student was a terrible fit for my son & that during the whole time Ms Michelle just sat in the corner playing with her hair. The last visit we had Ms Michelle wasn't even present during our session & was with the Grad Student entirely. How unprofessional & irresponsible. Who does that ? Ms. Michelle does. Another visit we had here was with Ms. Flor. I wish my son had her instead because what a night & day difference with her compared Ms Michelle. Ms Flor was so interactive & enthusiastic. The whole time my toddler was excited & loving his time there. Also wanted to add that Ms. Michelle claims my son has delays in gross motor skills. My son started walking at 11 months & climbing up stairs at 14 months. He can jump & do anything physical. So just a warning to anyone with a future appt with her for your child's evaluation: don't trust her. Despite the high reviews, it's so unfortunate I had such a bad experience with learning tree.