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    Pacific Endodontics

    4.6 (41 reviews)
    Open 8:00 am - 5:00 pm
    Updated 3 months ago

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    11 years ago

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    Review Highlights - Pacific Endodontics

    Nash were super welcoming and gentle when it came to the root canal procedure and making sure if I needed a break.

    Mentioned in 30 reviews

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    Alex Jhang, DDS - Invisalign Treated Lower Teeth

    Alex Jhang, DDS

    3.5(13 reviews)
    0.9 mi

    Family dentistry is supposed to be for the entire family, but their care and concern for my…read moredaughter was abhorrent. They were late for starters, 9 am appointment and we weren't in the door until 9:10. We weren't the only patients waiting. Thus none of the stations were ready. If they have creature comforts for kids they weren't out and the staff wasn't bringing them out, to the point of they couldn't find the remote for the overhead tvs that help keep the kids distracted. They refused to find the remote so no distraction for my kid. When Alex showed up he had no patience and tried to force his way into her mouth. I asked him to stop so I can console and get my kid to relax but he ignored me ( I would give benefit of the doubt but his assistant heard me and she was further away. I know because when I said stop she pulled back). I had to physically grab his shoulder. No one like touches so I understood his irritation at that but my concern was with my kid. He states that if she can't handle this then he wouldn't be able to go forward with the procedure. I asked for a little more detail so I could talk my kid through the process and it turns out that he was about to perform a procedure that we hadn't confirm!ed The office had messed up the paperwork and put down the wrong thing for the wrong day and person. At this point my irritation level is high so I questioned the professionalism of the establishment. He wasn't happy that I called out the multiple failings of this office that morning and we were asked to leave. I asked the women on staff if I was wrong for protecting my daughter. Why couldn't they take the time to find the remote to distract a little girl from the sounds of drills and suction which can be scary for a kid. They were already late so what's another couple minutes? Why rush my daughter and then get upset because she needed a little reassurance? It's hard sometimes to not believe that our mistreatment wasn't because of our skin tone. In honor of AAPI month I won't say that I will never go to another Asian dentist or doctor again but I know I did the right thing in protecting my daughter from Alex Jhang!!

    Though I previously left a 5 star review at this site, after being a customer of three years I am…read morewarning all patients do not come to this location!!! I initially went in for a cavity filling, which later turned into a root canal per Jhiang's suggestion. I got referred to an endo to complete the root canal. Endo I got referred to was actually a general dentists, and could not perform my root canal. I was without any help from the receptionist who suggested and drafted my referral, and forced to find an endo on my own to finish the root canal that was already started!! Again -- i went in for a filling!! It took weeks and I was left in great pain. Now here I am six months later ready to purchase my crown and I've been informed that dr.Jhiang has "dismissed" me as a patient since January 2023. If that was the case, why was I getting texts that I was due for a cleaning? Keep in mind I've had no prior issues with this office except for the receptionist, Berta, who was rude and unhelpful with the referral process. She not only gave me a referral to a location that could not even operate on me, but did not aid in finding any other options. She was extremely rude despite me being in deep pain, and I had to find my own provider to finish the job this location couldn't complete. I was not given an explanation for my dismissal except that I missed two appointments -- I was unaware of this "policy" and I think if this office is going to make patients lose their dental providers, a warning would be nice!! AsDr. Jhiang has been nothing but exceptional, his receptionist Berta makes simple processes difficult, is extremely unhelpful and it's clear her biases have now resulted in me being dismissed by my dentist of three years -- still without my root canal treatment complete!! Wow!! If this is how Dr. jhiang's practice will treat long term patients, as even I've brought my mother to this location to receive cosmetic work done out of pocket! The lack of hospitality, communication and flexibility is ridiculous here. Glad to be gone. At least their receptionists are no longer pocketing cash payments like was occurring in 2021. I stayed through that mess just to be "dismissed" Never even heard of that. Will be finding an alternate site.

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    Alex Jhang, DDS - Invisalign Treated Upper Teeth

    Invisalign Treated Upper Teeth

    Alex Jhang, DDS - Before Invisalign

    Before Invisalign

    Alex Jhang, DDS - Before Invisalign

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    Before Invisalign

    Pacific Endodontics - endodontists - Updated July 2026

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