Very accommodating and friendly staff. I needed a replacement shower door sweep. They cut to…read morespecifications while I waited. Lovely showroom too.

I ordered custom 4 panel sliding doors in the basement since there is music equipment there and I…read morewanted it to divide the area. The original design didn't work with the space as the floors were uneven. The rep came back out with technician and came up with a solution that worked. We weren't able to get it in before the end of the year because we didn't know how uneven the floor was until it was self-leveled out. Glad they were able to come up with a successful solution. The carpenter they used was great and a perfectionist. Once that was done and notified that the glass was cut and ready for installation. Enrique and Andrew came out prompt, professional, and completed the installation within half the time of the allotted window. These have only been installed for a couple of weeks, but so far we are very happy with the investment, service and quality of work. This is the 2nd order I have placed with Creative Mirror & Showe and would definitely recommend them to others and use for future projects.

After months of searching for the right fixtures for our bathroom remodel, we stumbled into Studio…read more41 on a Saturday morning in October. We instantly connected with Lauren Stewart, who took our vision for the bathroom we had always wanted, and sketched it out to the inch. Lauren provided recommendations for cabinets and fixtures that turned out to be perfect. What was most amazing about her expertise, was that she provided guidance based on her vast knowledge of her product lines. There was no need "to get back to us" with ideas, she recited them from memory, as if she knew that's exactly what we wanted. Thanks to Lauren and her team at Studio 41, we now have a fully functioning remodeled bathroom !

After living with our remodeled kitchen for six months, I can honestly say there isn't anything we…read morewould've done differently! The local builder we used referred us to Lauren Stewart at Studio 41 in Schaumburg. Lauren, who has an excellent working reputation with our the builder, listened to our thoughts and ideas and came up with some great suggestions. At the same time, she did not take offense if we didn't implement a specific idea or suggestion. We had thought of doing two-tone cabinets and wondered if that would be too much in our small kitchen. Lauren assured us it would work (and why!) and as a result we love our navy base cabinets and vanilla top cabinets. We love the sink and faucet! I love the shelf above the sink; and my husband got the small pantry cabinet he envisioned, which has enabled us to keep the counters free of clutter. Lauren understood our vision, and her attention to detail was second to none. We appreciated being able to borrow cabinet panels to take with us to pick out flooring, countertops and wall color. We now have an updated kitchen (no more soffits!) in our 1950s home, without losing it's warmth and charm.

I would recommend Bath Planet Chicago to anyone looking to do a bathroom remodel. They are great…read moreto work with. We had a misunderstanding and they did everything possible to make us happy. Buddy Miller the director made sure that we are happy. Thank you, Tony A

Just had Bath Planet come out & give us an estimate for a bathroom shower update. i was impressed…read morewith the presentation & really liked the representative. He was friendly, knowledgeable & professional. He answered all my questions & I felt he was honest with us. We're definitely considering them based on this meeting & would recommend them.

4Ever remodeled our 2 full bathrooms this summer, and the entire process was very smooth. Our…read moreremodeler listened to us very carefully and created very beautiful renderings. He helped us choose beautiful, high-quality materials within our budget. Also, he gave us great advice in choosing the colors that matched our bathroom theme. As for the actual construction, 4Ever were willing to work around our schedule. We were provided a calendar that included the entire schedule. The process was very smooth, and the disruption was minimal. All the workers were punctual, professional, and respectful. Everyone cleaned up the area before they left for the day. We were also impressed with the fact that some of them were even willing to work on weekends to keep up with the schedule. Moreover, the craftmanship is excellent, and all the workers are seasoned and highly skilled. 4Ever transformed our 2 full bathroom with a tub to a very beautiful walk-in shower. We were also impressed with how often and quickly the team communicated with us. Every week the team leader emailed the update and let us know the upcoming works of the following week. Moreover, our team leader always texted me in advance and let us know when the workers were coming. The team always answered my questions right away. Indeed 4Ever went the extra 10 miles for us. For example, after the remodeling was over, team leader stopped by and made sure that everything was organized and clean. We truly believe that 4Ever wants to make sure that their clients are satisfied completely. The care, service, and communication exceeded our expectations. Now we have a very beautiful bathroom, and we are very happy that we chose to work with 4Ever Remodeling. It was very pleasant to work with the team. We have a few more interior projects in the future, and we would like to work with 4Ever Remodeling again.

We paid $30k+ for a bathroom remodel and did not receive the design services, project management,…read moreor craftsmanship outlined in our contract. The contract specifies a clear process: design completion, written client approval, project schedule, parts ordering, then demolition. 4Ever did not follow this process at any stage. Our designer scheduled demolition before the design was approved. When she arrived for the contractor walkthrough, she claimed to not have received my voicemail or email requesting a design revision (included in the contract). She walked the contractor through the unapproved design and attempted to schedule work to start that Friday. When I objected, she claimed this was to stay on schedule with my contract. I had to quote the contract back to her via email, where it states "an updated start date and schedule will be provided during the design process." No project schedule was ever provided, despite the contract explicitly stating one would be. The designer then asked me to approve materials in Buildertrend with no final design, and told me NOT to refer to the design in Buildertrend to visualize my final bathroom because that design is "for the contractors" -- and to instead trust the studio samples. So I was supposed to commit $30k based on physical samples and my imagination alone. On May 1st, we reselected the materials (fortunately we opted to purchase hardware direct from Ferguson, after discovering 4Ever's significant markup) and our designer promised an updated design. By May 15th, my bathroom was fully demolished and unusable -- no design received, no design signed off, and no project schedule. I did not receive a final design until the following week, after email reminders, and it did not reflect what had been selected in the studio. I emailed our designer photos of the tile I had taken in the studio v. the tile in her design and asked her to change it. On May 20th, she said she'd look into it. I heard nothing back until I sent her an email reminder on May 27th. 4Ever had ordered a special-order, non-returnable tile without providing a final design and without my design approval -- disclosing this only on May 28th, after the bathroom had already been demolished. I was then told work could not continue until I approved the design. I left a voicemail with the manager, was promised a callback, and never received one. The tile issue was resolved and we signed off on the design, but problems persisted. A project schedule was never provided at any point, despite being promised in the contract's scope of work and requested multiple times. Our sales rep had quoted approximately 3 weeks total. Shower glass was not installed until July 3rd -- almost 2 months after demolition began. Once we were finally able to use the shower, we discovered a grout crack running from the ceiling down 2/3 of the shower wall. Upper management's response was that this was normal. It is not -- grout failure of this extent within days of installation is a workmanship defect. After I submitted 17 photos documenting cracks and bubbles, a contractor came to repair the work on July 21st. That same day, our PM tried to get us to sign the project closeout document, which triggers final payment. We declined to sign until we could verify the repair held. Our PM persisted, saying defects would be covered under warranty. Despite not signing the final document, 4Ever tried to send us an invoice for final payment. We gave it a week and scheduled our PM to collect final payment. On that day, we received a voicemail, email, and multiple app notifications stating we were overdue, would be charged late fees, and that 4Ever had already contacted their attorney and we would be liable for their legal fees. We later learned 4Ever placed a lien on our home over the disputed final payment. Post final payment and grout fix, we're finding more cracks in the grout. We did not receive $30k worth of a remodel. We received failure to follow contract process, defective workmanship, terrible communication, and legal threats. Do not recommend.

Floor and Decor in Lombard has excellent service and quality products. Sue helped us match the…read moregrout with our flooring. She was amazing! We will be back!

Shout out to Demetrius who was very helpful as I selected tile, and then he kindly loaded 16-boxes…read moreof heavy wall and floor tile into my car. Honestly, everyone there was friendly and attentive, including the Assistant Manager Brian. I didn't love having to drive to Lombard when there's an F&D a few miles from me but the four tile selections I was leaning towards were all available in Lombard and not any other Chicago-land store. It made sense to go to the location that had the most in-stock options. Ultimately I bought a tile that I didn't come across when I browsed online so it was worth the trip. More options and even better service than the Addison location...at least for me. Again, kudos to Demetrius who actually cared that I found what I needed.

We worked with Design Inside over the course of a year on projects that continued to expand because…read morewe were so thrilled with the process, working relationship and outcomes. We used Kathryn's design expertise to remodel our kitchen, first-floor full bathroom, and front porch. Working with Design Inside was money well-spent because Kathryn is talented in both technical and creative design. She measured and prepared for every contingency when creating a plan to transform our galley-style kitchen into an expanded and multi-purpose open-concept design that included kitchen, mudroom, and workspace. She was efficient in helping us make design choices to update our bathroom, and concise with material recommendations and measurements needed to replace our front porch. Kathryn and her team were respectful of our time, budget, and input. Every selection for purchase was presented as a choice, and we knew we were always guided to the best price point. Kathryn recommended when to pay for quality materials, and helped us find savings in other parts of the design to off-set the cost. We are most happy with the selections we would not have made without her involvement. We could not have completed our home remodel without Design Inside, and would happily recommend them to anyone looking for guidance on small or large projects!

We used Design Inside for our recent condo renovation, and we were pleased with our designer,…read moreAbigail. We had looked into three or four design firms and went with Design Inside because we got along well with Abigail from the initial consultation. She's friendly and had suggestions from our first meetings. Our remodeling scope was pretty basic (resurface hardwood floors, install new tiling, new lighting, new kitchen countertops/backsplash/hardware, painting, etc.) We weren't planning on taking down any walls or putting up new walls - hence "pretty basic" in our eyes! The initial few weeks involved back and forth with designs and occasional meetings with Abigail so she could get a handle on what we wanted done. Abigail was accommodating with meeting/phone times, and would often meet with us late afternoons or early evening. She created designs we had never thought of doing (enclosing in structural poles, wainscoting, etc). Abigail also was able to easily "read" my husband and I in terms of color schemes and we ended up choosing one of the first few samples of tiling and backsplash that she dropped off with us. Kudos for that! Abigail also provided us bimonthly hours summary / detail so we knew how much we were being charged for her services. She would break down the time she spent working for us by the minute and it was helpful to see where our dollars were being spent. From a "grand overall design", Abigail did a good job, but when we started getting into the details in the later phases, we did run into a few minor issues. I recommend ordering all materials / furniture / art yourself and not going thru Design Inside. With a little work on the intranet, you can find it cheaper, not to mention a lower delivery charge. We had a few material mix-ups with Design Inside - i.e. we received the wrong hardware; not enough tile or grout was ordered. Abigail's measurements for the den were incorrect so she didn't order enough tile / grout - her measurements for the wallpaper were also off, but this time we almost ordered too much. The invoice system used by Design Inside is a little confusing and you should pay very close attention and track your own expenses. It's hard to describe but trying to track all the bills and refunds with the invoices provided was difficult. Overall - I would recommend Design Inside and Abigail for your remodeling needs. I would just offer a bit of advice to double check measurements and order your own materials, but would still recommend the company. Abigail provided different designs and options that demonstrated her design skills as well as her ability to connect with us in terms of what our goal of the remodel was. In our eyes, that was key.

I rarely write negative reviews, but I was disappointed with my visit to the Kitchen Studio. I was…read morelooking to install new countertops in my kitchen and bathroom. The Kitchen Studio popped up in my google search as being a local dealer of the specific higher end material I wanted. Upon arrival, an employee told me "they don't do just countertops". Okay. That isn't clear on their website. Then she went on to tell me she can't think of anywhere in the area to refer me that "just does counters". First, of all, there are at least 10 countertop fabricators within a 10 mile radius of Glen Ellyn. Someone in the industry should know this. Second, I'm sure the Kitchen Studio has an in house fabricator or they subcontract it out to someone local (most likely) and thus, why on earth would you not give this person my business??? I have a fairly large kitchen and master vanity. My quotes from the other local fabricators, who do, in fact, exist, are coming in at $120/sq foot and up. I'm giving 2 stars instead of one because all their kitchens on houzz are truly lovely and I'm sure if you hire them they would design a beautiful kitchen.

We signed a retainer to remodel kitchen and small bath and powder room with the kitchen studio of…read moreGlen Ellen that clearly specified their design and project overseeing fees as % of material ( I had to buy everything from them except appliances) and their labor cost. However when cost estimates were developed for contract signing for the project implementation phase, her personal fees were 3 times of what they should have been per our retainer agreement. When I pointed out the retainer terms, instead of correcting, they sent me a new retainer document and told me their process has changed. The change is permanent and sometimes there is a little fallout like this. These were Susan's words in her email to me. I took them to court ( case#2019SR000483 in Dupage county) to get my money back which I did. Susan herself is talented and personable but her business partner and company co-owner's dealings are disappointing and ignorant of basic business ethics. Susan kept saying he handles all money and pricing aspects. I had to walk away! Update 1/10/2020: I stand by my comments and the fact that you completely disavowed the terms of retainer and when I pointed out the pricing terms that we agreed to In the retainer, you emailed me a new retainer document with all pricing terms removed from it. I would have never signed anything or paid you $7k based on that new retainer devoid of any specifics. This was an act of complete lack of integrity. If you are serious about building reputation, practicing integrity will help. Good luck

Verlissa and her team at Kitchen & Bath Authority in Wheaton, IL have done an outstanding job…read morerenovating my master and guest bathrooms. They replaced the shower, vanity counter tops, and flooring. They installed new vanity lighting and painted the walls and woodwork. From design to implementation to final touch ups, this turn-key project was perfect! KBA took care of measuring, procuring, transporting, and installing the materials. This included a custom glass shower door that is absolutely beautiful! I highly recommend Verlissa and her team! Don't be confused! The negative reviews here are for a different company in a different state that is not related in any way to Kitchen & Bath Authority / KBA in Wheaton, IL.

Terrible company, the bathtub and plumbing I ordered was damaged upon delivery, and the second…read moredelivery is missing the plumbing parts. 7 weeks and I still don't have what I ordered. Now KBA is blocking communication and refusing to ship the parts. DON'T DO BUSINESS WITH THEM!

I called about a busted dishwasher i just purchased and had them install. It doesnt run! They came…read moreout once and won't come back unless I pay 125 dollars. Asked to talk to a manger but out me on hold for 45 minutes until I hung up. Absolutely horrible. I'll never purchase again.

came to return an opened box and the manager "Trent" would return item due to their "15 day return…read morepolicy" for which I was literally 1 day past. Trent is an embarrassment for a manager; when he was summoned he acted like he had no knowledge of the issue and argued with me that i didn't need his last name when I told him I'd call corporate. lousy service by an in competent manager. will never return to this location!