Does not service 22192 (Woodbridge Va) do not understand, maybe a computer glitch. Individual answering the phone was polite. read more

After talking to 3 companies, we selected Pacific to install a new sprinkler system bc they have a detailed, itemized plan and the cost very reasonable. On the day of installation, Dave and his crew came on time and get the job done beyond our expectation. They went to extra miles to have the system covering my law beyond contract. read more

Bait and switch tactics to look out for. Pacific Lawn Sprinklers provided an option for a free estimate to review drainage solutions. As a part of their appointment confirmation process, they updated it to a service call with a $120 fee, making it quite easy to click 'confirm' without reading the details. After the 2 minute service, the technician admittedly felt bad he needed to charge for a service call and recommended I reach out to Support to waive the fee, which Support declined. read more

Sprinkler system repair. Service was good. Fast, friendly and knowledgeable. But the service call was added on top of the repair cost. Others deduct the service call if a repair is done. Total cost $318 to replace a $30 valve. ($225 for the valve repair $75 for the service call plus tax). the Tech was there well short of an hour. Seems kind of short sighted. i would have rated them a 5 and been happy with the $225 to diagnose and repair the valve. ($30 in parts and close to $200 in labor. Next time i will pay the service call to get the issue diagnosed and do the repair myself and save close to $200. read more

After reading so many 5 star online reviews we called Pacific Irrigation for our yearly irrigation Backflow testing and Fall system turn off. We appreciated that Dave will forward all of the necessary Backflow testing information to Fairfax Water for us. We have never had such an informative sprinkler system appointment and it was a pleasure meeting him today. We are first time customers and now lifelong customers. Great prices, excellent service from easy scheduling to in the home appointment. Highly recommend, 10 star review!! Thank you, Sandy C, Burke, VA read more

Recently had to call and schedule the backflow test for the county. The scheduling process was easy and quick. They came last year and did the backflow test already, so our number was still in the system so our records were easy to locate. They gave me a timeframe of the hours between 8-12pm. I requested for a text to be sent out 30 mins prior before arrival and the automated system texted me at 9am. Dave came around 9:15am and said it would take around 10 mins to check everything. He came back and said that there may have been a leak and I'd have to pay an additional $60 for his time. He came back and said that there was a tiny rock that was caught, which was why the back flow preventer was leaking. He only charged us an additional $30 instead of $60, but this was an easy fix which took about 5 mins. Honestly, the additional $30 was not worth it imo. The entirety of the appointment took about 25-30 mins. Giving 4 stars due his honesty and his professionalism. read more

Had some issues with my backflow preventer (bought off Amazon) and they solved the issue in minutes. Very capable and professional, as well as personable. Also they won't try and gouge you - they genuinely want to develop a relationship with you and keep you content with their services vs being all about the money. read more

I needed my sprinkler system to be winterized since the temps are dropping. I gave them a call and asked some questions and felt assured they know what they are talking about and they set me up with an appointment the next day. They come out promptly and introduce them self and what they were going to do for me. I have a wireless system and they knew the how to work the panel. He hooked up his equipment and walked me through each zone and gave me tips and recommendations for next year when I open the sprinklers again. They check each head and checked my back flow. Definitely will be calling them next season and Pacific will be my go to from now on. Very professional, knowledgeable and helpful. Rare these days to find a company that has these values. 100% awesome experience. read more

Service call done by Dave the franchise owner. Prompt, very friendly and willing to listen to our concerns. We granted him online access to our sprinkler controller, and he went zone by zone to check sprinkler head conditions, coverage, etc. When he was finished, he gave a line item by line item breakdown of how things looked and what needed corrections or repairs. Since they have access to our controller and our cutoff valve, we don't need to be home when we schedule the repairs to be done. Great experience all around! read more

I called them last year to repair my sprinkler system; and now I am not going to call anyone else anymore. If you want professional service with reasonable price, then give them a try. read more

Service rep came out to look at a sprinkler system that was faulty but simply set a schedule and said he couldn't figure it out due to rain, despite the fact that the controller has a setting to override the rain sensor. A total waste of money. read more

Great service. Thorough and experienced professionals. will use them again Very good pricing

Dave was very personable and professional. Genuine concern for customer satisfaction. Did a couple of shutoff items that no other company bothered to do. Very pleased with the service. Pacific is my new Irrigation Company! read more

Excellent support for annual sprinkler maintenance. Enjoyed the discussion on problems affecting my system and the candor of the team in fixing the issues. read more

I scheduled an appt for winterization and it was being said the service fee is $85. The day before the appointment i did run the sprinkler system and it was working perfectly, there was no leaking from the pressure vacuum, no leaking from the pipes. It was the day before tech arrived. The next morning tech arrived and i was unable to watch what he was doing after he arrived. He did run the compressor and 5 mins later told me there is a broken pipe beneath. He told me that he can not fix it the same say. I booked another appt for 12/8. He arrived earlier than the appt time and started to fix it before i see what happened to the pipe, he told me that the pipe was not broken but taken off from the jointed point, he fixed it in 30 mins and charged $180 for this fix, he used glue to glue the joints. Then he told me that he there are too much water coming out of the pressure vacuum, it is only 4 momths old brand new item and it was working perfectly just before the day tech used their compressor. The price of the item is $400 and $110 for labor, a total of $560, i already paid $180 for fixing the pipe, $85 for winterization. There was one another pressure vacuum item at home and i wanted him to check if he can use the parts of this old item to fix the one installed on the sprinkler system, he spent only 10 mins to take the broken piece out and put the other part on. It did not work. He charged me an extra $110 for 10 mins labor. Long story short, this guy used the wrong pressure level during the first visit and broke my pipe and pressure vacuum and costed me $ 560 + $375 = $935 for a simple winterization work. Stay away from this company! read more

When I called the office of Pacific Lawn Sprinklers, located in Fairfax, Virginia, a tech named Dave came out and gave me a very complete estimate. It was far more reasonable and detailed than two other companies that I had gotten estimates from. The estimate he gave me was to install a 4- zone sprinkler system, and it included being able to control it with my cell phone. I approved the estimate that was given, and a date was set for them to come out and install the system. I had bought plants to be put in after the sprinkler system was operational, but I was in the hospital to have surgery and then rehab when they installed the sprinklers. They started early in the morning and stayed all day (about 11 hours) to get everything done. I couldn't be at home, but I had my daughter and her fiancee check on their progress in the late afternoon and evening. Then Dave took the time when the sprinklers were installed to show my daughter how to program the different zones with her cell phone, so she could show me when I returned home from rehab. They were thorough, professional, and did a great job. When I got back home about 10 days later, I checked the placement of the sprinklers. I thought that many of the sprinkler heads were too close to the house, so I called Pacific's office. I scheduled a day for the crew to come back out again to move quite a few of the sprinkler heads away from the house. Not only did Dave and a second tech take quite a while to reposition the sprinklers, but they were so very nice about it. They actually listened to what I wanted, and THEY DIDN'T CHARGE ME ANYTHING EXTRA FOR COMING OUT AND DOING ALL THAT WORK ANOTHER TIME! If this company doesn't warrant 5 stars, I don't know who does. I will continue to use them for the service in the spring and the fall because I know they will do an excellent job. Georgia E. read more

Pacific Lawn sprinklers replaced a couple broken landscape lights and added two new ones at our new home. Dave did an onsite estimate and then completed the work within a couple days. He calls about 30 minutes before arrival and is always highly professional and friendly. I will continue to use Pacific for our sprinkler servicing and landscape lighting needs. read more