Update: I just received a bill from them, for a copay that I already paid a month ago. Because of course they'd do that.

This review is on behalf of my mother, who had been under the care of a woman provider here. My mom is a senior citizen. She has been prescribed benzodiazepines from a variety of her providers in the past. She states that she's had a Rx for them about 20 years now. The provider she saw from this office also had her on benzodiazepines, but recently moved out of the area. She refilled my mom's Rx for 60 days to bridge the gap of a provider change. My mom's first apt with her new provider was scheduled for late September via tele-health. No call! When she asked about it she was told that she had no appointment by reception & that she didn't pay her co-pay by billing. A new appointment was set & credit card number was provided. Again, no call!!! Again, she didn't pay her co-pay. Remember, they had the card # & my mom's authorization. B U T, it gets better! Billing tells her today that they won't let her speak with a provider until she pays what she owes. What does she owe? Nothing! She has already paid the out-of-pocket max, so there is/was no co-pay!! They cancelled 2 months in a row because of bad billing management. In an effort to avoid reports of elder abuse, a 'provider' called her today. If she wants to continue seeing them, he will prescribe her a new med. she should COLD TURKEY benzodiazepines that's she's taken 20 years. Please Google the consequences of that proposition. It's not good. I read their website, the CEO boasts the practice has won awards & they spearhead new treatments. I'm left wondering what award is given to providers who direct their patients/clients to do something that countless medical sources advise can cause seizures, delirium tremens (DT), catatonia, hallucinations, psychosis, suicide, & death?????? If you're looking for a new mental health provider, I encourage you to keep looking. read more

I've been on an antidepressant for more than a year now and only went to the office once for a diagnostic consult just to speak to Kelly about my symptoms. We do phone calls once a month. She's professional and empathetic. Tbh initially I was afraid of getting a consult at this clinic just because I've had bad experiences with medical providers at previous non-psych clinics that are biased because of my ethnicity. Or they don't have empathy and treat you like a number. It wasn't the case here at this facility. I've been feeling way better with my emotions/mental health and I'm glad my insurance referred me here. You guys are the best. Sending good vibes to all the health care professionals. ‍‍‍ read more

I did not have an appointment. First when I made the appointment 3 weeks ago I was told that someone will contact me to make sure my insurance was accepted. No one did. Then I got a call yesterday (day of my appt) and they said I needed to reschedule to today with a different therapist. I was telling the caller that I need to make sure that my insurance was accepted and I never got a call. They assured me and gave me the number to a billing dept and said they will send a note to that dept to call me. Never got a call. So I called Billing and they told me that my appt still shows that I had it on Thurs. They said they would contact the front desk to see what was going on and call me back. They didn't. So I called them back and they said that they are actually not the billing service to the psych business anymore, but didn't care to call me back to let me know. So they transferred me to the front desk. The woman who answered didn't know and so transferred me to the assistant of the Dr I had the appt for. She was really dismissive and talked down to me, and then said that she will call me back and let me know about my insurance without taking my name or number. So then I called the front desk again, and talked to a man this time and he looked into and found out the person I was to see today isn't in network for me. So the person I was talking to when the appt was changed didn't even care to listen to what I was saying. So I cancelled any appts, and now I am out of one of my medications and the front desk caused me a lot of stress and anxiety, which for a psychiatrist office is unacceptable. I expected to be listened to and not ignored. That someone would help me find out if a Dr was in network, and not just ignore me. This office utterly failed me. I already have issues with going to mental health apts due to my past, this just aggravated my trauma. If I could give no stars, I would. read more

I would look elsewhere. In my 12 appointments here, I've been without vital medication on 5 separate instances due to the administrative staff. They do not pickup the phone for returning patients, they do not respond to voicemails, and they fail to release prescriptions in a timely matter. For their lack of professionalism alone, find another provider. The physicians assistant (seeing a real MD or DO is all but impossible here) that prescribed my medication was okay, but not in any way worth the office staff's utter incompetence. read more

I had a very positive experience up until the past two months of service. It seems that they have switched billing companies or changed their billing practices. I have one medication that I take and is managed by my provider. I used to be billed a single CPT code and they recently added an additional psychotherapy code(90833) that is inaccurate. The code requires at least 16 minutes of psychotherapy performed and my appointments from the past 12 months last 10 minutes on average. My most recent appointment was a 2 minute phone call and they still added the 90833 CPT code that requires 16 minutes of psychotherapy. I have called and tried to get this resolved several times and I've been given the run around time after time. I've gotten my care advocate from my insurance involved as well and they won't call them back. It's very unfortunate because I have a great relationship with my provider and I really like her, but whatever is going on with billing is creating a horrible experience. I can't imagine what is going on with other patients who have more complex diagnoses. I will be filing a complaint with the state medical board and encourage others to do the same if this something you're experiencing. read more

The initial doctor was great, then they switched doctors 2 or three times due to availability issues. I could not get my medication for a month due to shortage. I left messages repeatedly with the staff over the period of several weeks about possibility of entering withdrawls, never heard back from provider on my concerns. The staff is very unprofessional and unaccommodating particularly when it comes to requests and timeliness prior to travel. Look elsewhere, the staff could careless about their providers patients. I will be contacting the insurance carrier and switching doctors groups today. read more

I have been seeing Brooke for a while Now and she's the best psychiatrist I've worked with in the last 10 years. She actually shows empathy, she listens and she is very knowledgeable when it comes to medications as well as consulting her patients. I had such a great experience with her I actually recommended for my girlfriend to come to see her as well. As expected, my girlfriend had nothing but great praises for Brooke and her professionalism. Some how Brooke got her to open up and that is a HUGE success in my book. Thank you very much for your professionalism and humanity Brooke. read more

I absolutely love this place! The staff goes above and beyond to help and make you feel like You're actually a person they care about. Shout out too Cindy Gloria, she is one of the girls at the front desk. I know for fact she has an impeccable work ethic and shows nothing but love and care to all she encounters . This place saved my life and I am forever in debt to this institution. read more

I really like Alex but it's so frustrating that I'm told if I ever need anything or a sooner appointment that I can call the office when no one ever answers. I leave messages and nothing. I had to say I was a new patient just to get through to someone for my refills. So frustrating and dangerous. read more

Brooke Blazer is an amazing provider. She is super nice and her office always smells clean. They seem to accept a lot of different insurance. I was a little worried that PNS would not accept my insurance. But I get monthly appointments without any issues. I do wish that the front staff would be a little bit more welcoming. Every time I walk into the lobby, the glass door is close and I have to stand there for a while before getting acknowledged. When I do interact with the front staff, I rarely get a hello and usually get the impression that I am interrupting their conversation/work. read more

Filled out a stack of paperwork, mailed it in a week before my appt. Instead of looking for it in the mail, I was told to fill at least 10 pages AGAIN. I was told, without it I couldn't see the doctor. Oh well.....open your mail. read more

I love this office, very understanding kind and professional. Especially the staff they are awesome. shout out to Cindy Gloria the receptionist she is just amazing and goes above and beyond. read more

This was a really tough review to write. I've been coming here for about a year now and back then I would have given it an 11 out of 10! Now, it's hard to say due to previously mentioned support staff. Brooke Blaser is top-notch. Sh'e amazing and worked with me on so many medications! I have A LOT of issues with pills so I needed to start them very slowly and one at a time and increase the dose very gradually. She has been compassionate and understanding of my needs. I always felt heard and respected. She's wonderful and I would refer her to anyone. As far as the office itself....Good luck getting anyone on the phone or for them to even listen to your voicemail. I've called so many times with no answer. I don't work so I would try every few hours on different days. On the times I did reach a person, they said they "didn't receive" any of the voicemails I left and once I did reach someone around 9:30am who admitted to not checking them yet. I don't know what happened to Esmeralda but it hasn't been the same since she left. read more

It's been a while since I've spoken to a doctor who wasn't trying to push something on me that I didn't want. Ms Blaser was very compassionate, knowledgeable and forthcoming with what she told me. I am very happy with my first appointment here and look forward to many more. It's nice to have someone who understands depression and anxiety and can walk you through the right steps to improve your mental health. Thank you for making my visit a great one and not making me dread the follow up. read more

This was my first visit to the office after a few appointment snafus, I was given an appointment to see Ms. Blaser. I was pleased with her professionalism but yet understanding disposition. She was concerned about my previous treatment was very interested in revising my treatment plan which would be healthier for me. I look forward to continuing working with her in the future in providing me the best care possible. read more

Aside from having to wait a month for a 15 min consultation, this office was very unprofessional. I had talked to my daughters doctor about getting her evaluated for some type of mental disorder, she was having a hard time sleeping and worried about everything. I'm no doctor so I didn't want to make any assumptions. I take her in and the doctor starts asking me why I thought she needed to be there. I told him what I had noticed as patterns and didn't really engage in asking my daughter any questions besides basic questions like what do you think about. Not what she felt or anything. The doctor immediately suggested medication to sleep. I asked what about therapy or having some type of test for evaluation and he said no. He said anxiety is a lifetime illness only medication can cure. I said I also have anxiety and I go to therapy and don't use medication I use copping mechanisms that have helped tremendously. I also told them the reason I wanted her to get evaluated was because I didn't want her growing up not knowing how to calm down or be a functional adult. The doctor then said oh so it's genetic cuz you have it. I have 4 other children and they don't show symptoms so I didn't like that he jumped to that conclusion. I walked out of the office feeling like this was pointless, it was of no use. Didn't give me any other options besides medication and said if I changed my mind to call them back. This is a 9 year old who still hasn't matured to not be able to work through issues, I wouldn't recommend this office to anyone. read more

Cindy and Racquel are the sweetest. It's a breath of fresh air to have a front staff that's kind and patient.

Dr. Brooke Blaser was amazing, she answered all my questions and helped put my concerns to ease. The waiting room is clean and has a relaxing setting to it. Definitely a place I would recommend family and friends. read more

My first visit was amazing. As soon as you walk in there is music softly playing and it feels so welcoming. The aroma was so calming. The lady I saw was so kind and patient with me. I definitely look forward to my next visit. read more

Great first appointment. PA was helpful and was able to give me good options for treatment.

I've been seeing Kelly Yang for a few months. She ordered pharmacological gene testing for me, which I didn't realize was a possibility. It gave me physical proof that my brain is not built like normal brains. It was nice to finally have something to see with my own eyes and to show others. I hate that I have to "prove" to others that I am sick. That's been the upside to my time spent with this office. The downside came when my meds ran out and there was no prescription at my pharmacy for me to pick up new meds. I called the office and explained to them that I was out of meds and that there was no new prescription waiting for me at my pharmacy. I further explained that Kelly was placing me on a different med which was to start as soon as I was finished with the current round of medication. She HAD called in a script for the OLD med, which I refused at my pharmacy and explicitly told Kelly that I never picked up that prescription. I was of the understanding that, when my current meds were done, I'd be starting right away on the new meds. Not so. I was told by office staff that I had to see Kelly in order to get the new meds. I went on to explain that I had already SEEN Kelly and we'd agreed that I would discontinue the one medication and start on the new one. Basically, they screwed up and I'm now without medication. I'll not be returning. I felt angry and humiliated having to beg for them to even look into the situation. I'm already unstable. I don't need my psychiatrist's office making me feel more unstable. read more

Terrible experience at the Orange location, very incompetent office. Physicians and PAs are great but the staff is terrible. You leave voicemails to the Medical Assistants and they never call you back. If you call the office expect to wait one hour on hold or more to speak with someone. Patients that come to this clinic it's because they have mental issues and not having authorizations for medication delays patient care. If patients don't take medications, they become very unstable and this office doesn't seem to care. read more

Michael Twardowski doesn't really ask any questions beyond how are you and doesn't really seem too interested in listening, just wants to know if you need a refill. read more

For starters, this place is the BEST psychiatric office with the nicest people!!! The office has a very warm and welcoming environment. Soothing music plays while you are in the waiting area. The receptionists are incredibly sweet, friendly, and helpful. Dr. Alex Mule is a wonderful psychiatrist. He made sure he listened to everything I had to say. I will definitely be coming here from now on even if it is 25 mins away! Highly recommend. read more

I had a great experience with Dr. Blaser. She listened and was very genuine and kind. I was very reluctant to make this appointment in the first place and after meeting Dr. Blaser I feel so much better about my decision. With Medi-cal it's always hit or miss(mostly miss) with who you're gonna get, Dr. Blaser is one of the good ones. The front staff was very nice also and the waiting room was clean and inviting. read more

Please do not book an appointment at this establishment. The PA, Sarah, decided to change meds that had appeared to be working. When I tried to ask her questions about the new meds, she told me that each patient gets exactly 15 minutes, and she needed to attend to her next patient immediately. Additionally, when I asked her why she would prescribe a medicine that the Genesight test showed as incompatible, she didn't realize it was because she hadn't looked at it. She looked briefly for the Genesight results that she couldn't find, but couldn't allot anymore time since we had gone over her 15 minute rule. This happened on more than one occasion. The new meds that she prescribed were not at the pharmacy. I tried to pick them up THREE times! When we finally did receive the meds, terrible side effects occurred. If you call, you will only get to speak to the assistant, whom I actually felt very sorry for. If you like a seasoned doctor that will lay out the pros and cons of a medicine, along with the potential side effects, do not go here. She clearly has no care and time for her patients which I find necessary. I should've done my homework, because after researching her, I found she has very little experience in mental health and that was evident! Our new doctor allocates 30 minutes for visits and doesn't rush us out. He doesn't understand why that new medicine was ever prescribed. read more