Excellent customer service & quick response time. Marcus came out to help us with some toilet and sink issues. He reached out when they said he would to let us know he was on his way and he showed up right on time. He was friendly and professional and I appreciate that he took the extra step to put shoe covers on before coming inside. Fingers crossed we don't have major plumbing emergencies anytime soon but if the need arises, we will be reaching out to Pacific Rooter again. read more

I work as a healthcare aid with older adults, and over the years, I've noticed that many companies have treated my father the same way. Unfortunately, many companies don't take the time to listen to their clients, especially elderly individuals. People get frustrated and don't want to explain simple situations. However, my experience with Pacific Rooter was completely different. We had a plumbing issue for the second time in about a year. We called a company we had done business with in the past, and they immediately wanted to quote a whole new re-piping. They didn't even want to come and confirm that that was the actual issue. On the other hand, Pacific Rooter was different. We called on a Friday afternoon, and they had two technicians to us within an hour. They listened to my dad's concerns and took care of them. It was amazing to watch the interaction between my father and the technicians. They never had a sales pitch or said, "This is what you need to do." Instead, they talked to him, explained the issue, and showed him where the problem was. They also explained what could happen next time if the issue wasn't resolved. There was never a sales pitch or fear tactics. It was a respectful conversation. I was so surprised when my dad said, "Okay, they're gonna start the work because they had already temporarily fixed the problem." What they did was take the time to show my father, not tell him, what needed to be done. He felt comfortable enough to say, "Let's just fix it now." Marcus, Lukas and their team stayed in constant communication with us throughout the process. They were answering questions before I even had a chance to ask them. If you want to be shown, not told, and respected instead of demanded, I highly recommend calling Pacific Rooter as your first choice for any plumbing needs. Their prices were fair and honest, and their service men were respectful, communicative, and honest. read more

Luke was quick , informative , and efficient and friendly !! I would recommend Luke for any of your plumbing issues or needs

As a property manager having an honest and reliable plumber is one of the most important things to have besides a handyman, and I truly believe I've found this is Pacific Rooter. Plumbing is the most common issue with apartments. Jade was very prompt to return my inquiry and was very friendly and professional. I had some specific questions and she quickly put me in contact with Luke. Luke was very clear and knowledgeable with my questions and very transparent and fair with pricing. His communication was top notch and his work was even better. I'm glad to have found them and they are at the top of my vendor list. Highly recommended. Thank you again Pacific Rooter, Jade and Luke! read more

Huge thank you to the team at pacific rooter! My water was backing up into all of my bathrooms, luke came out and inspected everything, cleared my main line, located my septic lid and dug it clear so it could be pumped out. His after hours charge was nearly a third of the other "big name companies" I contacted and by far more professional then the people I spoke with at those Companies. I will definitely have Luke back out here for some preventative maintenance in the next week. Thanks again! read more

Pacific Rooter - Plumbing Near Me - Brea, California

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I can't say enough good things about this company. I had an emergency situation, and another company was quoting me an outrageous price. These guys came out quickly, gave me a fair and honest estimate, and handled everything from start to finish without any hassle. Not only did they fix the problem perfectly, but they left my yard looking even better than before they arrived. I'm so grateful for their professionalism, reasonable pricing, and the care they took with my home. Highly recommend them to anyone needing reliable, honest service! read more

Pacific Rooter - Plumbing Near Me - Brea, California

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Wow - Reliable, efficient, responsive, trustworthy, and good peeps!! Thank you~ Jillian was quick to respond & answered all the questions effortlessly; scheduled for the technician to come out at the most convenient times. Luke arrived on time, explained what work was to be done perfectly & what else could be expected if additional steps were to be required. Then proceeded to perform the repairs as agreed & even added a 30 days guarantee just out of good will. No hidden fees, no additional surprises. Honest to goodness good customer service is rare to come by these days. I very much appreciated Pacific Rooter for their help & I would highly recommend! read more

I was in search for a plumber for a clogged kitchen sink and had a great experience with Pacific Rooter. Jillian was upfront, transparent, and prompt in setting up a time (via Yelp messages) for a technician to come out - even sending someone out the same morning I contacted them! The technician, Matt, was just as professional, timely, and knowledgeable. He diagnosed the issue I was dealing with, provided some options, and even went above and beyond by repairing part of the pipes under my sink in the process. I'll definitely use them again and if you have any plumbing needs I'd recommend them. Thanks again! read more

I had a water leak under the lawn in my garden and contacted several companies for quotes. Most of them just took a quick glance and threw out a random number without doing any real inspection. Then came Luke - what a difference! Luke was incredibly professional and hands-on. He wasn't afraid to get dirty - he immediately got on the ground, checked everything thoroughly, and *actually found the exact leak spot* right away by hand. He offered a very reasonable repair quote, and once I agreed, he got to work immediately. In no time, the leaking pipe was fixed, and everything was back to normal. His dedication, skill, and no-nonsense attitude truly impressed me. I couldn't be more satisfied! If you want the job done right the first time, Luke is your guy！ read more

Pacific Rooter - Plumbing Near Me - Brea, California

I was hesitant to request a service for plumbing because I typically do things myself, I legitimately felt defeated so I requested service and Pacific Rooter responded with a simple friendly text within 5 minutes, they scheduled and came to my house in Placentia in a reasonable time, technician went straight to business and handled my 2nd floor bathtub clog within minutes. My wife liked how clean they were, will definitely be calling them back. read more

Pacific Rooter - Bathtub back up - Plumbing Near Me - Brea, California

Service by Pacific Rooter was easy to set up and they performed exactly as we had discussed with no changes or up charges of any kind. I actually used them twice for both inside and outside repairs. Very Good. read more

If I could give more stars, I would. After nearly a week of plumbing chaos (which is stressful enough -- but especially harrowing when you're an IBD girly ), Luke from Pacific Rooter was a total godsend. He showed up on time, was super communicative during the visit, and came fully prepared. He was professional, respectful, and clearly knows his stuff -- but also just really kind and easy to have in my home during a stressful situation. After dealing with days of uncertainty, Luke brought so much relief and clarity. He explained everything clearly and made what could've been a nightmare feel manageable. If you're dealing with plumbing issues and want someone you can trust, call Pacific Rooter and ask for Luke. Also- they were SO fast at responding and were even willing to come out ASAP when I reached out late in the evening if I needed that. 10/10 would recommend. read more

Luke came out again to do more work for us, and as usual, the job was done quick and efficiently! We really appreciate his expertise and work ethic! Will definitely keep using Luke in the future! read more

Luke was fast and efficient. He was very helpful. I had a clogged drain shower drain and he was able to clear it up no problem! Definitely recommend their services and already booked him for another repair! read more

Very impressed with the response speed, workmanship and friendless of this plumber. He was out here quickly to help with our clogged drain even before I even received most other yelp responses. The cost was right in line with my expectations and I was happy with the service. Thanks for taking care of this problem so quickly. read more

Very impressed with the response speed, workmanship, and transparency. Luke showed up on time, walked me through exactly what he was doing, and made sure I understood the situation before moving forward. He priced the work fairly and reasonably, with no surprises or upsells. The repair itself was clean and efficient, and he double-checked everything before leaving. Luke is a true pro and I'd highly recommend him to anyone looking for reliable plumbing services. read more

Pacific Rooter responded to my message very quickly! I got 2 bathroom faucets installed at a great price and Matt was very informative and clean afterwards. Highly recommend. read more

Pacific Rooter - New faucet installed by Matt! Thanks! - Plumbing Near Me - Brea, California

Luke came by to fix the bathroom angle stop and everything went smoothly. Highly recommended! Thanks Luke!

It's Saturday morning, water is backing up and our regular rooter guy is out of state. I hit Yelp for pricing and scheduling requests. Got plenty of texts and emails with various service times and pricing. Jade from Pacific Rooter was the first to get back to me via a phone call. She gave me the info and that they could be out in approx. 20 minutes. I asked about the limited reviews and she told me they had recently started their own business after years in the trade. What a great decision to choose them. Luke showed up on time after having called with an arrival time. Very easy to talk with and transparent with everything he was doing. He even showed me the condition of the sewer line with the camera he uses to check the lines. He gave me a few suggestions for the future but never made me feel like he was trying to upsell me. Clean, prompt, professional, honest. Everything you could ask for. Make a good decision and give them a try. Very glad I did. read more

We were in a bind the day after Christmas with a clogged kitchen sink and I called Pacific Rooter. Jake was here in an hour and did a great job. Clean, professional and speedy. Will definitely save his number! read more

Evaluated the job quickly and is nice guy to work with. We are very happy with Pacific Rooter and would use them again.

Matt did a fantastic job- came in, fixed the clog, and very down to earth about how to take care of it without any "used car salesman" nonsense that you get from so many others. Highly recommend and will be using them again. read more

Requested multiple quotes for a main sewer line repair due to root intrusion and Pacific Rooter was able to come out the next morning to assess. Luke showed up on time and gave me a super quick and accurate price and said he could get it done today. He kept us informed throughout the process, and his partner Valentine helped clear some drains due to the previous backup. Will definitely be using Pacific Rooter again for our future plumbing needs. read more

pacific Rooter ran a camera on my sewer line and recommended a $20,000 repair. The issue ended up being much simpler. I'd advise getting a second opinion before moving forward. read more

Luke came out to diagnosis my issue......ugh....a broken water main!! He was able to start the job the same day and completed it in a timely manner. He was very reasonable, efficient, reliable and left my property spotless. You won't be disappointed in his service and prices!! read more

We had Luke show up timely and made the repair quickly! We are so grateful he came out on Sunday. The cost was quite reasonable and the company was very responsive. read more

I received multiple quotes to get my home repiped, and while most of the prices were similar, I decided to go with Pacific Rooter due to the professionalism and straight forwardness that Luke constantly provided. It's hard to feel like you're getting a good deal these days and i genuinely feel that my home was taken care of. Pacific rooter will definitely be my go to for any plumbing issues that may arise in the future. Thank you guys so much!!! read more

Amazing service! Jade got back to my yelp message quickly with an upfront quote. We were notified 20 minutes before arrival. Luke came and fixed our clogged toilet in a manner of minutes. Very kind and professional business! We appreciate you! read more

Great experience. Jade was helpful with our questions and the team responded quickly. Will use them again.

I called pacific rooter for second opinion and Luke came within the next hour and gave his honest opinion and he was very thorough and professional. My project wasn't simple but Luke was very patient with it and took him couple of days to finish the project. I would 100% recommend. read more