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    Pacific Scuba Divers

    4.6 (207 reviews)
    Closed 11:00 am - 6:00 pm

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    This is the suit they rented me, full price. The butt area was shredded so thin.
    Kewpie P.

    This is a while back but I rented a everything for my first dive in class and got this terribly shredded, old suit (photo attached). The butt area was so thin there was water coming in. Of course I complained about it but they said, this is all that's left because it's a busy weekend, so next time come sooner. Something like this shouldn't even be in circulation for rental to begin with, and they still charged me full price. I hate this place. Don't rent from here.

    False claims

    Terrible management and customer service. Making a mistake is one thing, not refunding a customer for that mistake another one, and yet another one is lying in the review about the situation. Story as described by PSD is true, but what's also True is we asked for a refund exclusively for the items missing in the order and not for a full refund which would be minimum courtesy. Also, Management is making assumptions about what we paid for the secondary rental and apparently values their customer's time at exactly $0. Decide for yourself, there are plenty of reliable places to rent from in the bay area. Read for yourself: Check out this review of Pacific Scuba Divers on Google Maps https://goo.gl/maps/RviBTA63Ja695KGFA

    Photo of me trying on wet suit in their changing room, which has a full-length mirror and chair.
    Skyler W.

    Overall, my experience getting open water certified here was good, and I would recommend them to others. However, there are some things that it might be helpful to know going in so that you're not surprised/frustrated. My review is long because I want to be thorough about what the experience was like, so that everyone knows what they're signing up for. I want to be clear upfront that I am happy with my experience here and think all of the instructors and employees were very nice and helpful. Communication: There were some instances of poor communication, and we would hear different things from the shop vs the instructor. When I signed up for the course I was told that we needed to be at the pool at 7:30 am. Then a week beforehand, I got an email saying to show up at 7:15 am, then another email a day later saying to show up at 7:00 am. There were also a few times I had to go to the shop to pick up/return my gear, for which I was not given very much advance notice. It's perfectly understandable of course, but it did create some scheduling challenges for me, as I didn't live near the shop and I had to shift around my work hours to make sure I could participate in the certification course. For those with less flexible work schedules, last-minute schedule changes may be difficult. Additionally, there were times when the shop's emails would say things like "cash/check only," but then when we showed up the person/shop in question was happy to take card or Venmo. Thus, especially in the beginning over email, the communication around the course definitely could have been better. But in the end everything worked out with only minor hiccups. Pacing: While I felt the course overall was good, my one complaint would be that some of it felt rushed. We had two pool days and two ocean days, and there was quite a lot of material that had to be gone through during the two pool days. The shop had rented the pool for a certain number of hours, and this time limit definitely impacted the course. There wasn't a lot of time to get used to things before we had to move on to demonstrating the skills required, and there also wasn't really any chance to practice skills before demonstrating them to the instructor. Some students weren't able to finish all of the skills by the time we were forced to leave the pool on the second day, and had to come back for an additional pool session in the evening a few days later. The instructor and shop tried their best to make this as convenient as possible (even moving the date of the session so that I could attend, which I was very grateful for). However, it was still a last-minute change (and expense), and I felt that if this was a common/expected practice, it could have at least been communicated ahead of time as a sort of "heads up, this might happen." I will say though that the additional pool session helped me a lot, and I was grateful for it in the end. So while I did feel rushed during the pool sessions, the instructor did clearly care that everyone be fully ready before the ocean days the following weekend. However, I think part of why that extra pool session was so useful is because it was much less rushed than the main two pool days. If we had had more time in the pool on the first two days, I think perhaps an additional pool session wouldn't have been necessary. Instructor: The best part of the course was the instructor, Thomas. He was very helpful and approachable, and he was both friendly and supportive, while also making sure we did everything correctly and understood the risks involved in scuba diving. He was always happy to answer questions and explain concepts, and on the days when we didn't have a time limit for the pool, he seemed willing to spend as long as it took to make sure we were comfortable with what we needed to do. Shop/Gear: The folks working at the shop were very helpful, especially Sabrina. I had some trouble finding gear that fit me, and she spent as long as it needed to make sure I had the right gear. For the thicker wet suit needed for the ocean, she even gave me two so that I could have a backup in case one didn't work out for me (and to be clear, the issues were not with the suits themselves--it was just that the medium felt too tight for me, but the large might make me too cold). If I had any issues with gear at any point, I knew I could ask them for help and they would be very understanding. I never had to pay any extra fees relating to the gear. I am glad I took this course through Pacific Scuba Divers, and found everyone involved helpful and knowledgeable. If they were to maybe book longer sessions at the pool, and clear up some of the communication ahead of time, I would have no issues at all. I'm glad I got certified here and if I ever need to take another scuba course, I would definitely go here again.

    Epic fun during the last of the certification dives in Monterey Bay!!!

    Took an excellent open water diving certification course with some friends at Pacific Scuba Divers with Sabine, Thomas, and Taylor as our instructors! The course was great: it consists of some training in the pool and then an (awesome) set of 4 dives down in Monterey. The team here is *extremely* exprienced and ensured that we learned the skills needed to dive effectively and safely. Very accomodating too. Pacific Scuba Divers was also super competitively priced compared to other shops in the Bay Area (and they run a tight ship)! Would do again and highly recommend!!

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    7 years ago

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    Had a wonderful time with my introductory class with Mark! It was very informative and I look forward to getting open water certified!

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    5 years ago

    I have a great experience to get the open water certification there, highly recommanded

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    5 years ago

    Great experience getting my open water certification- really enjoyed working with Thomas. Hope to dive with them again someday!

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    Thomas was a great instructor and we had a great time despite the less-than-ideal ocean conditions

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    Page 2 of 6

    Ask the Community - Pacific Scuba Divers

    Do they do hydro testing for co2/HPa paintball tanks? How much?

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    Review Highlights - Pacific Scuba Divers

    Sabine also works with you to build up your skills and confidence so you feel comfortable getting into ocean.

    Mentioned in 33 reviews

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    Only heard about Sports Basement for the first time a few months ago when a friend took me here for…read morea tandem bike rental! We booked the bike about a week in advance for a full day for $65, and it was ready for pickup when we arrived. The staff did a safety inspection and let us know that helmets are included with the rental and that we could return the bike to any Sports Basement location. My friend also asked if they could leave their backpack there, and the staff kept it behind the desk, which was really nice. The bike was in good condition! We rode it for 4-5 hours with no issues. A few things I wanted to point out - the seat was pretty narrow and hard, which made it uncomfortable to sit on. It had been a while since I last biked, so I'm not sure if I just need to wear padded shorts or if the seat wasn't the right fit for me. Another thing is that I couldn't sit in the front because the seat was too tall for me to comfortably reach the pedals, and there didn't seem to be an easy way to adjust the height. Lastly, it would've been nice to have a phone mount on the handlebar for navigation. We turned in the bike at the end of the day. Overall, the process was very smooth, the staff were friendly, and the rental was affordable. I would do it again, but I'd wear padded shorts next time :)

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    Pacific Scuba Divers - outdoorgear - Updated August 2026

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