Great local hardware store. Friendly service. Sells propane…read moreEasy stop in Lihue just off Rice Street.

My name is David Parsons…read more  I'm a small business owner having started 3 successful businesses in the services industry and own a marketing/consulting firm that works with top name-brand items on the mainland, US. I live full-time on the island of Kauai. Two of my service business - Hawaii Window Cleaners & Power Washing & Kauai Solar Cleaning are located here. I cannot speak more highly of Kyson and his team at ACE Ele Ele. I visit this store 2-3x per week over other ACE stores simply because of the personal service I've received by Kyson, Roger, and Vince at this location. I am willing to spend more here than at Home Depot (closer to my offices) to receive their personal assistance during shopping.  As a small business owner my time is money. Being able to walk in the door at Ele Ele Ace and instantly be greeted by a team member willing to help me find what items I need allows me to get out and onto the job site faster and with less returns for additional supplies.  I want to share two specific stories from 2024 that exemplify the care given by this store which has stuck with me over the year and caused me to sit down to provide positive feedback on their account. Story #1: Over the summer I serviced a new client through my window cleaning company - The Waimea Plantation Cottages by Coastline Resorts - a well known vacation destination on the west side of the island. The new account promised a HUGE contract and ongoing work. On our first job with the resort my crew and I completed a major window and screen clean of two of the largest cottages in the resort and at the end of the day we accidentally broke one screen frame. The job had to be done by 5pm for us to close the job as guests were arriving that evening.  I jumped in my car and drove to Ace Ele Ele hoping they had the custom screen channel (color and gage size) so I could repair the screen and replace it before we had to be done.  I arrived at ACE Ele Ele at 3:30pm. I was in the screen repair area and Kyson asked if I needed help as he could see I clearly was searching for something in haste. I showed him the screen channel and he proceeded to look with me. After 15 mins of searching through inventory I gave up. Kyson, on the other hand, didn't. He saw that he had one box left of the screen channel in the inventory records and was determined to find it. He continued to look for an additional 20 mins through every box that he had stacked in the back and HE FOUND IT! Kyson's selfless and persistent hunt for the product saved me the reputation of a successful job finished with a new client and a four hour trip to the north shore where they had the channel size at a different ACE. What is more, after leaving, Vince asked if it would be helpful for me to have the screen build quickly onsite and got it done in 15 minutes while I was at the bank. I was out the door by 4:30pm and back at the Waimea Plantation Cottages with the new screen installed by 5:05pm in time for the guests check-in. Story #2: Over the holidays I realized I was about to run out of propane. My wife was frantically preparing for family to arrive and she was preparing food when the propane stove started flickering as the gas was low. I jumped in the car and drove to Ace Ele Ele to have the tank refilled. When I pulled up I saw Roger at the propane bay. He could hear my two kids crying in the car (I have a 7-month old and a 2-year old) and he sprinted over to my car to help me with the propane. He proceeded to fill it up for me while I fed the baby and called it into the front. While I was paying for the propane he watched my kids and loaded the propane into the minivan for me. I was back at home with the new tank in less than an hour.  I cannot thank Kyson and his team enough for how much they actually care. Living on an island I experience so much complacency at businesses... employees not caring or taking any pride in the human interaction, the joy of leaving customers satisfied, and a job well done with a smile on.  Ace Ele Ele is the opposite. They are passionate, caring people always ready to help with a genuine sense of aloha. Mahalo.

Nice selection of Hawaiian boutique clothing, including Tori Richards. I would recommend this place…read morefor a quality Hawaiian souvenir that will last longer than a cheap t-shirt or sarong. The clothing prices are fairly expensive, but the quality of the fabric for both the Tori Richards and Pineapples pieces is very good. Great pricing on sterling silver jewelry, although I cannot speak to the value on the local pearls. The clothing had a nice range of sizes, although was somewhat lacking in women's size medium for some styles. I visited the shop three times over the course of a week-long stay nearby (my indecisive husband was picking out a shirt), and I did not experience the poor service highlighted in other reviews. Each time, the clerk welcomed us and was ready to answer any questions. I also got a good, informative overview on the local pearls and why their selection has some imperfections from one of the clerks while my husband was trying on shirts, without feeling pressured to buy jewelry.

Went here last week because I wanted to shop for a dress. The woman manning the store was…read moredefinitely not an example of Hawaii's aloha culture. She didn't even bother greeting me or my daughter and she was just in front of us as we walked in. But I noticed that she was welcoming other customers who came in the store! (Things that make you wonder!) I asked her a question about the clothes designer and she didn't even bother to look me in the eye when she responded. Instead she made it a point to talk to another customer ! At that point I was done. I work in the travel industry and good customer service is number one for me! I provide it and I expect it , especially if you work in a major tourist destination where you can ruin someone's day by just being plain rude and unwelcoming. Anyway I left and went to Ayatar, the clothes boutique across from this store. The sales person at Ayatar was friendly and accommodating so I bought $500 worth of stuff from her because I always reward good customer service.

Been there several times. They are like a resourceful and helpful good friend. Great suggestions,…read moreoffers things to consider, reasonable and good variety of things packed into a little space.

Very helpful staff and good inventory of needed parts. I will go back there again whenever I need…read morethe uncommon piece of hardware.

Helped us find just the right item in our price range. Didn't feel rushed or pressured.read more

Pick A Pearl makes for a perfect souvenir. Mounted while you wait…read more Isabella Ian"Pearl-mazing".

Deceptively small from the outside, but it's three levels (really more like a loft and a half a…read morebasement). Friendly salesperson who took us around to look for a coffee table. Big variety of styles and materials. Easy parking in the alley. We left with this unique coffee table that got wows from friends.

WOW! I was pleasantly surprised to see the tastefully curated assortment of furniture at this new…read morefurniture outlet. As a Real Estate Broker, I usually refer my Clients to Homeworld and CSWO on Oahu, but no more! Leslie Rodriquez does an amazing job of making the whole buying process painless and quite Pleasant! So, before you hop on an inter Island flight, check out The Minds Eye Aloha - Robb Wall, Broker.

I have worked in a refill shop so my expectation is probably higher than most! I was so surprised…read moreto see this on the island and so happy I found it! Its in such a cool area that I definitely recommend checking out. Lots of vendors, food trucks, clean bathrooms - an overall great time! The refill shop was very cute and hand a lot of different items from locally made perfume to body washes and home cleaners! The aesthetic was nice and vibey. Would definitely go back if I was in need of something while on my trip or if I lived there!

The guys here are always so helpful and really go above and beyond to make sure our food truck has…read morewhat we need. Thanks so much guys! Justin, Porky's Kauai

Great selection.awesome awesome customer service. Great pricing. They went out of there way to make…read moresure the equipment I bought would fit in the space I had and adjusted it for my needs. Awesome job

Very well stocked, knowledgeable people and quality supply of food! Prices are competitive with…read moreprices of other stores.

Very bad experience. I attempted to return something I had purchased, just the day before, for…read morearound $5. They ended up screwing up the refund, and charging me nearly $200. It then took nearly 20 minutes for them to correct the issue, and when I told them I needed to get back to work, they became very hostile, and this was the manager! The manager Marlene was really rude and hostile. While the clerk, Vida, was seemingly incompetent, as she charged me nearly $200 while trying to make a $5 return. I will not ever be returning to this store, and I don't recommend it to anyone else either.