I came in tonight may 12 around 7 to pick up an online order the girl at the front said she never got my order and that she could not help me she was rude and didn't offer to take my order then basically told me there was nothing that she could do. I tried to call to talk to someone about this issue but she recognized my voice and refused to let me talk to someone else. This is not the first time she has been extremely rude its happened every time that me or someone in my family has delt with her. We love the food here but from now on we will take our business elsewhere to avoid this very rude employee. I refuse to continue to have myself or my family treated this way by the same girl. All the other employees are great but this one had definitely cost time our business. read more

It was good, I would probably go back one more time but after that no more, we had someone who couldn't eat gluten so we needed to be careful they said they could make it gluten free but they have us egg noddles and those egg noddles were not gluten free so we asked the waiter and he said yes with an unsure face so we had a back and fort stare off, of uncertainty so he went to check the box it didn't say so we returned it and ordered something else. So just be careful and confirm first. But over all it was very good, I think we ordered sushi, miso soup, noodles, and an appetizer which I can't remember the name of, but it was all good. read more

Came in the other day for lunch.... the server was very knowledgeable about the menu. I was able to feel safe eating with my food allergies. The Octopus was so fresh and delicious. Sushi was great. I will be back. read more

One of my favorite Asian restaurants in the area, I like the atmosphere, the food and the Thai. Although I'm not a sushi fan several of my friends who have been said the sushi is first rate. For those who are fans of hot and sour soup I would say that this place serves some of the best in the greater Atlanta area. read more

My family wanted some dinner to go and I was craving Pad Thai. While my spring roll was delish, the ginger house salad and pad thai left a lot to be desired. The pad thai was basically just bland noodles, no sprouts, no egg, the lime was dried out. No my parents enjoyed their meals enough, sesame chicken and sweet and sour chicken, they both stated that they would rather try somewhere else next time. read more

Awesome. Fresh sushi. Tasty curry. Friendly staff. Only wish they were closer to my home. read more

I love this place. Staff is super friendly and always recognize me. Sushi is excellent. The friend rice ordered from sushi bar isn't very good not sure about hibachi. Place is always clean. Great place! read more

Called in a to go order and was extremely disappointed. I was hung up on twice during the ordering process. The lady answering the phones was probably the rudest person I have ever dealt with. Once I placed my order, I had to drive to the store because I was told there was no one that could deliver (even though the menu says they do deliveries). The lady was rude in person as well. Picked up the order for my co workers and I, and returned to work only to be missing my portion of the order. I called the store back and explained to the lady that my food was missing. She proceeded to argue with my over the phone telling me that she knows the food was in the bag because she packed it and she knows she wasn't wrong. I am in the food/serving industry myself, and I know that mistakes are made, but the lady would just not accept that fact that she had messed up. After the conversation got heated, I asked to speak to a manager and of course I was told that he was busy and did not have time to talk to me. I told the lady that I was going to come back in to get my food and then she told me that I was A LIAR, and that I was ONLY TRYING TO GET FREE FOOD!!! I don't know what possessed this lady to think that I was trying to steal food....I just wanted the food i had already paid for.... Then she hung up on me FOR A 3RD TIME.. I called back and she told me to bring ALL OF THE FOOD BACK to the store so she could show me that the food was in the bag. Of course my coworkers had already began to eat so I was not going to pack their half eaten food up to take it back up there. (Not to mention that it would have been cold after driving there and back again). She then told me to drive to the store and talk to the manager and then he would CONSIDER remaking my food... This infuriated me. I told her that I would be back in 10 minutes and to please have my food ready. Once I got to the store, the lady handed me my bag of food and told me that it was MY FAULT that the food was not in the bag because I didn't check to see if I had all items before I left the store. I understand that people have bad days, and that the food industry can get extremely chaotic at times, (I've been in it for 5 years now) HOWEVER, this is the ALL TIME WORST customer service I have EVER received. I hope that no other customer has to deal with this lady the way I was forced to deal with her. I did not get to talk to a manager because when I got to the store, he was still "BUSY." My suggestion to this place would be to actually care for the customers needs and demands, have AVAILABLE managers, and to teach that lady some manners, and respect. The food was not bad once I finally got to eat it, but I simply can not return to a business that lets their employees act in such a way, and I certainly couldn't imagine giving them my money again. Hopefully this lady gets her act together, and doesn't turn away any more customers such as me. read more

Great lunch restaurant with price to match. It has an extensive lunch menu that is sure to please anyone's taste... I come here at least once a week. read more

Hubby and I ate here Saturday and came for Hibachi, our cook was Drik. He was AMAZING! Our food was amazing and we had a great time. We will be back!! (: read more

Eating in is ok. not nice on the phone at all. Dont take orders by phone if you're going to be like that.My kid like the Hibachi lunch we did... but what 8 year old wouldnt? better than the "9.95" spot by 5 guys read more

I'm Sorry But The Thai Dishes and Some of The Chinese Are So Bad They Drive You Away From The Restaurant. Especially The Thai. The Strangest Concoction I Have Ever Tasted In My Entire Life. I Asked About The Thai Dish. They Said The Manager Likes it this way. Then the Manager needs to eat his own Cooking. Because this Thai dish was absolutely terrible. They definitely need to straighten out the kitchen. It's a real shame. It used to be a good place. They did a good job on just about everything. I cannot recommend. You are wasting your money. The Sushi I cannot comment on. It may still be good. read more

I have been going here since I was little. The hibachi has always been good but we have ordered delivery a few times and it has always just been okay with something always wrong or gross and the never get back to me when I contact them. read more

I have lived in this community for several years and have eaten there about 10 times. Initially they were good, but the service and food started declining. Last time, the service was slow and I felt that I was being ignored most of the time. It was a busy night, but no excuses. The food is ok, but it is never consistent. Portions are also getting smaller but still pricey. Don't mind paying more for my meal as long as there is quality. read more

Their two month promotion is very misleading that runs through the end of January. My wife invited me here, since we had not tried Pacific Spice since they opened 5-6 years ago. She was very upset for recommending that we go there due to the following promotion. She had a flyer that the restaurant sent out in the local Bentwater and Governor's Towne Club Community claiming: "All Hibachi dinners are 50% OFF (Buy 1st one get 2nd one)" Verbatim....No disclaimers or fine print at all. When we got charged 50% for 2nd meal and the owner argued that I needed to read the ad as first sentence first, then the 3rd sentence and then the add the 2nd sentence about 50% off. I teach advertising at the local college and this is blatant false advertising and sleazy to get you in the door. We are all used to Buy one, get one free at many restaurants trying to build traffic and create broader interest. So this type of practice is unprofessional. read more

The Thai is on point here, try the Chicken Curry! We will look to try the hibaci soon, we heard it is amazing. The only downside is the inside is a little run down. read more

Stopped in for a nice lunch, haven't been there in a while. A bit late for lunch so I wasn't surprised it was not very busy. Very prompt friendly service. The meal (soup and curry) had a good taste. Problem is, within 20 minutes, intestinal distress. Most of the time this is caused by someone not washing their hands, and either eating with their hands or handling your silverware. I know I washed my hands but I'm not so sure about everyone else. Put a damper on my day and my desire to return to Pacific Spice any time soon. read more

This is the best hibachi in the world. They have the best servers and provide the best service. Everything is amazing!

As I sit in this restaurant while I write this review I'm upset with the crappy service from the moment I walked in. Empty restaurant but refuses to sit 4 of a 7 party at a hibachi table. Then because we wait the people they do before us screw the whole thing up. One in our party is starring at the back of the cooks head. Then the ball just rolls down hill from there. I've visited this establishment regular since it open because I live near by but after today I'll take my business elsewhere. I hear Thai Basil is nice! read more

We started eating at this restaurant and initially were very pleased. The portion size kept getting smaller and the quality was not always consistent but still decent. Went for lunch yesterday and we must have caught the wait staff in a bad mood. First they came over and asked how many and I advised 2 that my husband was on the way in. I ordered water for both of us to save a second trip for him. He brought 1. Then when my husband came in he said what do you want to order. I asked for a menu because he had not given us one. The service kept going downhill from there. We decided not to go again. read more

I'm ordering "to go" tonight based on the delicious meal I had last week at Pacific spice. My husband enjoyed the teriyaki chicken and I loved the assorted vegetables from the Chinese menu. read more

My family and I love this place and go nearly every week. They don't have a hostess, but after a minute, the staff will see that you want to be seated and ask which side you want to sit on. We eat everything except Thai (personal preference) and it's all good. Friendly waiters, and they are interested where everyone is if they don't see the entire family. They make us feel right at home and remember what we like to drink. They can't remember our orders because we change them often. read more

The cashier did not greet me when I came in the door. She just let me stand there. When she finally asked if she could help me, it sounded as though she didn't want to be bothered. It was in the afternoon & there were only three other diners. I ordered my food to go. I decided that I would eat there and went to a table near the door. She came to me and said in an irritated voice that she thought I wanted it to go. I told her that I changed my mind. Good thing I ate it there. There was no silverware in the bag. read more

For Acworth GA, the sushi is consistently good. The staff are friendly and very helpful in describing the menu. I have not had a bad meal there. read more

This was my third time coming to this restaurant. First Experience- Pretty good, ordered my lunch to go. Loved the rice and flavor of the meal which was Hunan Shrimp. Second Experience- I was stopping in with my son to order and run to Publix next door. The man that greeted me was extremely rude and I promptly turned around and left. Third Experience- Lunch in the restaurant with my husband. There was an incredibly weird smell, which should've been my first clue. I ordered Kani and Hunan Shrimp. The Kani was terrible! The Hunan Shrimp did not have the same foods as on the picture, in the menu! Shortly after I began to feel extremely nauseous through the next day. NEVER AGAIN! read more

I used to like this place in Acworth but I will NEVER go back! Rude new hostess (miss the old one :( Their online prices don't match their actual prices and when I questioned my total upon picking up to to go order, the hostess all but said I was wrong g! Luckily a young guy who worked there looked it up and confirmed the five dollar difference!!! I asked the hostess for a credit and she said "I just work here!" Well yeh that's the point! She said she'd have Papa John (owner) call me but nope not a word! I will never go back there and if other people would stand up for bad experiences these places might figure out that customers kinda matter - uh like without customers hostess you don't have a flipping job so......get over your bad attitude! She's always rude on the phone too! Bring back the old hostess and own up to mistakes and make them right! Atami is where I went later that week! Bye bye Pacific Spice! Add up the total my family spends (SPENT) in there every month and strike that off your books from here on out - I did matter! read more

I have ordered from this place before and the lady who answers the phone is completely rude. I call from my cell phone so sometimes I want it to be delivered to my house and other times at work. They lady said "you need to pick one address and keep switching them"....do you want my money or not because it really seems like she doesnt. I ordered delivery tonight and they arrived very quickly. I ordered Kung Pao shrimp and it was delicious until I found a long straight black hair in my food. On top of that, the guy who delivered my food could barely figure out the money situation. I asked him for change and he gave me incorrect change, which then started to confuse me. Hong Kong Star is right up the road. I should've ordered from there but I figured the wait would be longer. Turns out, I should've ordered from Hong Kong Star and tolerated the wait. Do not eat at Pacific Spice. read more

Just enjoyed a great Hibachi lunch with Adam Yeager. We told them we were in a hurry and they got us in and out in 20 minutes. Appreciate the quick meal. read more

Best Hibachi I've ever had. Excellent food cooked perfectly, friendly staff, great service. Nice atmosphere. Will definitely be back.

Hit or miss. Generally, the dining experience has been good. I've had quite a few meals with family. My takeouts seem expensive, but That just means I won't order often. I do expect quality for the price. Today I ordered and they gave me Tom yum rather than Tom kha, white rice rather than fried. read more

I was extremely disappointed to my recent visit to Pacific Spice. 3 adults and 4 kids. It took about 10 minutes to get our drinks. I ordered miso soup, friend rice, salad, California rolls and a 2 piece nigiri. There was only one chef there working with 3 full hibachi tables, so the wait was long. With 4 kids, I would have expected so type of show (onion volcano, train, catching a piece of eff) He did none of this, it was very boring. One of the kids asked if he could catch the egg (it's happened most times we have been there) Chef just ignored him. It took 3 times to ask for chopsticks. My husband always orders his filet rare, it was basically raw. The miso soup was cold and lack of flavor. The California rolls were good but very small. I never received my nigiri after I asked about it. I then told her I didn't want it and to take it off the bill. All the kids were finished with their Japanese drink and she volunteered to bring them all water. I had to ask her again twice where the water was. But the kicker, was when we got the bill. My friend was charged an extra $2.50 for fried rice she didn't order. She asked the waitress to take it off. We had a $25 gift card which she took to apply to our bill. When she brought the checks back, the fried rice from my friends bill was now on ours. I asked her to bring me the original check and showed her the difference. She said she had forgotten to put it on the check the first time. Upon leaving, I told her is the worst experience we have ever had there and will not be coming back. I said Volcano (another hibachi restaurant) is much better and we will take our business there. Funny, she agreed with me...said she worked there too and would see me there. read more

After much remodeling, Pacific Spice has reopened! New management & new menu but most of your favorites.

Small place, but nice atmosphere. Meals are about $10 on average. We came for the Thai, but the hibachi appears to be the main draw. Pretty unique in that it offers Thai, Hibachi, Chinese, and Japanese food. They do take-out too. read more

Food, that is about it. Had the Pad Thai, tasteless, no veggies at all and in a weird sweet sauce. Miso was straight out of the package, Tuna roll was good, the only good part of the meal. Just a typical hibachi and crazy sushi roll place for the fast food crowd. read more

The prices are very expensive. Terrible customer service skills or lack there of. The order was completely wrong...

Although the food was great and our Hibachi chef was hysterically funny and entertaining, I was very disappointed with the attitude of the hostess who refused to honor our coupon. We had a party of five and ordered three entrees because two in our party were not very hungry and wanted a small meal so two of the entrees were shared. Understandably there was a charge for sharing as well as other charges to cover the small side salad and soup which was a total of 19.00. However, when I presented the coupon which was "buy one entree and get a second at 50% off" she refused to honor it saying "you can't use the coupon because you shared entrees". I explained that we ordered 3 entrees and yes two of the entrees were shared but we payed 19.00 to share.....and regardless of "sharing" (which we paid for) we ordered 3 entrees and had a coupon for 50% off one entree. She continued to say "no no you shared so you can't use the coupon". The coupon says nothing about sharing or anything else other than "cannot be combined with any other offer" and the expectation date. My disappointment is in the attitude and the way this hostess (she may have been management but not sure) handled the situation which was devoid of any customer service concerns. So, enjoy the food and wonderful entertainment but we wary of using coupons and don't expect warm customer service. read more

Pacific spice may have its up and downs. But giving a restaurant a bad review bc the cashier doesn't greet you doesn't make sense. The waiters are always nice. And their food is really good, especially the sushi. I'm not a huge hibachi fan since I was a kid and I got burned bc a steaming hot shrimp hit me in the face. Some people don't like it but I really enjoy eating at this restaurant. read more

Please save your money and go to that other Thai/Japanese/Chinese restaurant 2.5 miles away. I had terrible indigestion all night long from eating a yellow currie dish w/ chicken, and that never happens to me. The food here is not fresh and the staff have dead eyes. They just don't care. Anyone giving them more than one star has never ventured out of Acworth. I almost Gordon Ramsey'd them but I was so weak from malnourishment of the poor quality food. read more

I ordered delivery. I was impressed with how fast the food arrived. The quality however, has gone down. I have eaten here at least six times, and the quality of the chicken dish I ordered did not match the expensive price. read more

We have been here twice the only good dish was Mongolian beef food served Luke warm forgot hot tea mediocre service at best