Man, Roland was awesome. They sent him out to fix my refrigerator, and he knocked it out of the…read morepark. A+ work. He knew exactly what he was doing, got everything handled, and made sure it was right before he left. Honestly, the best part was we ended up talking for about an hour and a half about life, family, and all kinds of random stuff. Felt less like a service call and more like catching up with somebody you've known for years. Good people are hard to find, and Roland is definitely one of them. Refrigerator is working great, and the whole experience was better than I could've asked for. Appreciate you, Roland!

This guy is great. He is very timely and really knows his stuff. And he can handle a wide range…read moreof problems.

Had a wonderful experience with Greg. He promptly came out when my dishwasher stopped working and…read moredid an exhaustive diagnosis to find the problem. He let me know the item that needed to be replaced and I bought it and he later came back once it arrived and installed it. Dishwasher working great now. He was very polite and professional in all our exchanges. Would recommend.

Service was performed, received the monitor back but it still doesn't work. Paid for the service…read moreand after multiple attempts to redo the repair, still no response on when this can be resolved. Sent request but no answer. About to start a claim via PayPal for a refund. I'll update this review if and when I get a resolution to the problem.

The quality and Value of this company is the best. Repaired my drier/washer Maytag in three days…read more Fast and the price was the best of the market. Recommend this Appliance Repair company.

I asked for someone to come check out my washing machine. It has some balance problems; sometimes…read morebut not all the time. The technician was here for 1 minute, turned on the machine, and before it even fully started spinning said it wasn't worth repairing and I should buy a new machine. This is only a 4 year old machine. Of course, he asked for the $85 service fee. What a fantastic way to make money without having to do anything; a con job if you ask me. He didn't check anything else with the machine. if you want to just give money away, this is the business to hire. If you want to have someone actually try to troubleshoot the problem is, then find another repair company.

Yan came out to diagnose my refrigerator via the home warranty company. He knew what he was doing…read moreand was incredibly honest and ethical. If I needed someone to diagnose and fix an appliance in the future, I would contact Nurr Appliance Repair and ask for Yan.

UPDATE 4/7/26 2:32pm: I received a phone call from Yon, the…read moreson, not sure if he is the business owner or just the son working for this company. They are MORE than capable to return phone calls, but appear to only call back after receiving a bad yelp review. My initial phone call at 2:04pm was to request a copy of the report sent to my home warranty today. Yon refused to send me a copy stating "I am not his customer" yet my home warranty assigned them to us. Yon tried to explain to me what "back ordered" meant as if I don't know what it means. I asked him how is it possible to have a part that's back ordered for 3 weeks+ yet my home warranty couldn't get a hold of you or anyone or get a report until today? I asked Yon if they received my full service request sent by my home warranty but refused to tell me what they received until I told him what I wrote. I told him I wanted to hear what he received first because I don't trust what was said. He pulled out the religious card stating "they are a Christian small business" with integrity. I responded, please confirm with me what was sent to you by my home warranty. He read off EVERYTHING I submitted. How is it possible that you received my full service request from my home warranty yet YOUR FATHER (Yon confirmed it was his father) disregarded everything else stated on the request. Yon stated that his father can't stay for a full load, but how can they know what to repair/replace if they can't fully diagnose the issue? After a 20 minute phone call with Yon, nothing was resolved and he stated I will be denied m/refused service and a report will be sent to my home warranty stating they will cancel all future services to my property. Thank you Yon for being one step ahead of me because I would not like you or Nurr to come back to my home again as your unprofessionalism and bad customer service speaks volumes. I stand with my review. Look somewhere else, do not call them. Wait, they don't even answer their calls. UPDATE 4/7/26 2:04pm: I received an email from this company after WEEKS of no communication after I posted my review. I will insert a screenshot. I guess to get a response from them, you have to post a review of your honest experience. Also, I tried calling after I received the email, straight to voicemail. 0/5 if I could, I would. I went through my home warranty to repair my washer that all of sudden stopped working. My washer also started popping up codes that I could not trouble shoot. My home warranty charged me $100 for them to assign someone to come take a look and fix the issues (PLURAL) I presented in my service request. I waited over 2 weeks for this company to reach out to schedule a consultation to see what exactly was wrong with my washer. MIND YOU I had called this company multiple times, left multiple voicemails, and no answer. After the 2 week, they sent me an email to "text" them my availability and to be broad and flexible. I texted and emailed, no answer. I had to reach out the my home warranty, to reach out to them, no answer again. I then received a random text message stating I was scheduled for a day and time. Once this service provider came to my home, he probably stayed no more than 5 minutes total. COMPLETELY disregarded the notes in my service request. Said it was only the touch screen that needed fixing. My husband told him that the washer doesn't complete a wash, it doesn't load water or drain it, and there's a high pitch squeaking that happens during the first rinse cycle even after the washer is empty. He ignored my husband and said it turns on so that he couldn't do anything else. In disbelief, we complained to our home warranty and said that they have to wait to receive their report of their findings. FAST TRACK 3 weeks!!! No answer from anyone. My husband and I call our warranty for updates as we haven't had a washer for over a month now, and my warranty stated that they haven't received the report yet. HOW IS IT POSSIBLE THAT THE WARRANTY HASNT RECEIVED A REPORT THAT WAS DONE 3 WEEKS AGO???? My warranty promised us that within 48 hours they will receive the report, that was on 3/30/26. Fast track 1 week 4/6/2026, still nothing!!! We asked for a supervisor and that is when things escalated and FINALLY received a report the following day. Now they are saying they have to order a part for the touch screen of the washer that can take weeks even months. But how is that they couldn't do that over 3 weeks ago??? I'm COMPLETELY dissatisfied with this company and I have yet to hear from them. Completely unacceptable and unprofessional service and behavior.

This is a great service repair company. Ralph Medina is a…read moregod send and superb technician. He's fast, reasonable, really knows his furnace problems. He repaired our main furnace with a new motor and also repair 2 gas wall heaters. It doesn't get any better than Medina's Repair. *****D.B.

Our 50 year old electric oven recently broke. We couldn't find anyone who would fix an obsolete…read moreappliance made by a company that no longer exists. We were referred to Ralph Medina. Within an hour, he was here fixing it. He had to remove the entire oven from the wall and fix the wiring, which he handled expertly. He also had to track down oven parts from other brands that would work with our oven. He returned the next day with all the new parts and finished the job. And this was two days before Thanksgiving! Ralph was a real miracle worker and a very nice person. I would recommend him for any new or old appliance repair.

I live in North Berkeley, and it was definitely your company that came out, a female technician who…read moregave me incorrect information, and was rude when I called.

After a week of do-it-ourselves attempts, we called Miele to get a factory tech out to fix the…read moredishwasher. Two more weeks (!) of dishpan hands, they told me. Fortunately, they also gave me Mr. Green Jeans' number. They called me back next day, and came out and fixed the dishwasher the day after that. Gerald was professional, friendly, and generally awesome. In case you didn't know this, it is really rare and unusual for a repair guy to be awesome. Gerald officially reached and exceeded this level. Thank you Mr. Green Jeans and thank you Gerald.

The fridge on my Subzero fridge/freezer unit was once again giving me trouble, and Box, as always,…read morehad no appointments for days. Hard to wait days when your fridge goes out. I started looking around on Yelp! for service specifically for Subzero because not all repair people are familiar, and it's hard to find someone specialized, particularly in the East Bay. I had a feeling Dennis would be a good choice for the job just from the few reviews, so I called, and even though I'm slightly outside his service area, he was going to come out. Moments after setting a time for the next day, lo and behold, my fridge came back to life! Still, this has happened a few times, which I explained to Dennis, and he took the time to ask several questions and explain what he thought was going on, as well as how to troubleshoot next time so I can call him with better information. I've learned a lot about my unit with all the problems we've had, and I keep accurate records, so I could tell right away that Dennis knows my unit, and that he really knows these machines. I will be troubleshooting per his advice and calling him when this problem comes up again. Thanks, Dennis!

Came on a Sunday morning. Arrived on time, professional, and quickly resolved the issue.read more

Bill was responsive. He was able to fix a broken belt for the dryer the same day. Honest guy and…read morewould highly recommend

Our 25-year-old gas dryer conked out and wouldn't start. I had diagnosed and fixed the machine in…read morethe past with the help of the internet, but this time I was ready to throw in the towel and replace it. But the salesman at the local appliance store told me I ought to call Bill first, just in case. He was not wrong: Over the course of a 4-minute phone call, Bill had our machine spinning again. (It would've been even faster I were a better listener.)