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    Pacific Tent & Awning

    5.0 (5 reviews)
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    Tent City Canvas House

    Tent City Canvas House

    3.6
    (25 reviews)

    I just spoke with a gentleman on the phone to request a quote for custom sails over my pool area…read moreand play area. I let him know that I would like to make an appointment closer to 4:00 because I would be at work. According to the gentleman, their last appointments are at 1:00 because they close at 5:00. I asked if we could schedule an appointment for the weekend and he said they are closed on the weekends. When I had no choice but to say that I would need to shop around and contact someone else, another company, he just said "ok" and hung up. I guess positive customer service is no longer a thing. Too bad, I was willing to give them some business...just needed a quote. Thanks for nothing, Regina

    Terrible customer service, poor installation, and manager Raj is a bully. Stay away from this…read morecompany! They don't want to come back to fix anything and will charge a ridiculous amount of money to do so. They take no responsibility for their work and if there is a problem it's your fault. The installers blame the managers and repeatedly say they are not trained well and there is a huge turn over of employees. Every worker that came had no idea what to do to solve any of the issues we had and said they couldn't fix anything until they talked to management. This scenario repeated over and over for months. Finally management said don't call us anymore. Now we have a very expensive awning that doesn't open properly, is falling off the roof, and a sensor doesn't work.

    Pacific Tent & Awning - patiocoverings - Updated August 2026

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