I had a very frustrating experience with customer service. When I initially approached the front…read moredesk, I asked the representative whether I needed to purchase tape for my return. My question was not answered, and I was left without clear guidance. After completing my first return, I had tape ready to purchase for the next item. At that point, the representative informed me that I would be charged for tape. I explained that I had already asked about this earlier and had not received a response, but my concern was dismissed, and he continued with the charge without acknowledgment. The lack of communication and disregard for my initial question made the interaction feel dismissive and unprofessional. It ultimately led me to take my business elsewhere, as it was clear that customer service was not being prioritized.

I've had my box here for several years and the staff are always great, friendly and fast.read more

Package got delivered to this store, someone there signed for it, as noted BY FEDEX, we call store…read moreand they tell us it's not there. We physically drove there, were still getting told it's not there while these lazy bums were standing in front of it. We see our last name on the box behind Reggie, the Assistant Manager, and he goes "oh yeah, it's there". These people are inconsiderate, rude, and bad at their job. Yes, we spent over $700 and wanted to find out package and YES we were upset. But in typical San Antonio and Texas fashion, they had to be petty, lazy, and inconsiderate for no reason. To the owner: Fire your workers and find new ones or teach them to grow some thicker skin and just do their freaking jobs like grown adults not like petty high school drop outs they and 80% of texans are

Got treated horribly by one of the staff members named Crystal attitude, sarcasm, and eye rolling…read morethe whole time for a simple question. It was so bad another customer in line helped me with my print because he overheard how nasty this employee was to me and felt so bad he offered help instead.

We took seven pieces of IT gear (switches, Cisco phones, etc) to be packed and shipped today…read more9/12/22. We were helped by a very friendly and accommodating young person named Ervee, sorry if I spelled your name wrong! Ervee made suggestions regarding the size of the boxes to help consolidate and save on costs. Ervee has a lovely disposition, patient, kind and helpful. It made a chore feel less like a chore and more like an enjoyable stop during our day. Keep up the good work Ervee, you were a joy to work with!

Brought a QR code that fedex emailed me saying that they will pack and ship and label my Google…read morefiber equipment for me. Get there and the lady tells me that I will have to pay for my packaging myself even though I had an email saying they would take care of it. The lady at FedEx tried to tell me we answered the wrong questions when submitting our equipment return request and we had the wrong QR code... it was the one that supposedly said we didn't need FedEx to pack it. there were no questions we had to answer when submitted the request to return equipment and told her as much. Clearly, she doesn't know what she's talking about. If the first thing she said was not a process we had to go through. Also, if a email from FedEx directly tells you you do not need to pack it and they will pack it for you and doesn't say there will be additional charges or anything Then that should be honored. Irritating

Day after Christmas returns had to happen. We had several to return to Amazon. We find it very…read moreconvenient now that UPS has partnered with Amazon to accept returns with no need to box and label anything. This particular store is fairly new and is really close to us. It is a really small UPS Store being 'inside' a small pharmacy. They only had one employee working the counter and since it is so small it may never have more than one, even on a very busy day like the day after Christmas. Even with only one person things weren't slow if all you have is an Amazon return. They had a ton of boxes for return and were running out of room. So if you go be prepared to wait a little due to staffing. I can't speak for the shipping costs as all we had was a return. Glad to have this little store in the neighborhood for our Amazon returns.

This place is brand new but it is TOO EXPENSIVE. They wanted to charge $40 for shipping an…read moreenvelope. I went down the street to the Mailing Spot and I mailed it for $5.

Excellent Customer Service by Angelica. I came in to mail a care package for my BFF who's visiting…read moredaily his Spouse who's in the hospital ICU unit. She was Incredibly Professional, deeply Caring and Compassionate. Her kind words and genuine positivity meant the absolute world to me. She went above and beyond & she is a Tremendous Asset to this 20079 Stone Oak Pkwy location! Both Gals working there today were smiling and so nice She helped with my items in a bubble wrap envelope and made it smaller for cost efficiency

I have been coming to this UPS location for years and years to drop off packages for UPS for the…read morepost office for Amazon and all of a sudden today they told me they were going to charge me a dollar to drop off a USPS package when all they have to do is take it from me put it in a bin and then let the post office come pick it up but they want to charge a dollar, no thank you. That's just unacceptable. Shame on your UPS!

I recently used them to create a canvas of childhood pictures for a birthday gift for my husband's…read more The place was clean and beautiful. The young man who helped was amazing. He explained everything perfectly. The prices were reasonable. The design team did a great job.. I was very pleased with the entire process.

This is by far the best print shop in town. I've spent thousands elsewhere and only got half the…read moreresults that Gus and the staff here deliver on a daily basis. No need to look anywhere else this is the spot.

I had an ordered delivered here. I had no issues picking up the order or worries that my package…read morewould be stolen from my door. The customer service A+ Pickup process A+

I swear they are the nicest people who treat you with kindness, offer assistance, and are a great…read morechat! I was returning Amazon stuff and had such a friendly and fun chat I had to download yelp just to give a shout out for their great customer service!

Excellent experience. I needed a couple of files printed and spiral bound. Lexi at Minutemen Press…read moreNorth SA was professional, clear, and helpful. My printing order was completed with excellence and in a timely manner! It was a great price also. I highly recommend this business and location.

Was in a bind and needed something g next day, and geez they offered it the same day with no up…read morecharge for a rush fee which I would've paid! Thanks again. I'll be using them again.

The UPS Store on Overlook is exceptional. I've sent items to print, books to print, and used for…read moreshipping. All items were perfect and shipping was quick.

I have been to this store five times and four of those five times it's been a hassle to ship a box…read moreas a return. If you're short on time and don't need a hassle, please visit another store. Rudeness