I had one of the best shopping experiences today. Wanted to give a shout out to Claudio! He was amazing! He was working the floor, registers, and fitting rooms. He was so helpful to not only the customers, but his fellow workers as well. His energy was amazing and his customer service felt like a hug. read more

Fitting room service was great. Came here today and there was a worker who was in charge of folding. He was laughing so damn loud with his coworkers I could hear him all the way back in the dressing rooms- it honestly made me happy that they were all having a good time. They were a happy group of employees lol. The other workers were so locked in with organizing everything, which was honestly well done. They have a pretty fair selection of clothing. My cashier was pretty chill. Overall very pleased read more

What a horrible wast of salary expense. Two young girls at talking in a corner about their weekend. Asked a question and the dirty looks because I interrupted them. There response oh don't know Then kept talking Worthless ladies who don't want to be there or have any service acumen That's why malls are going dead. Who wants to deal with that! Online is the best. Keep hiring like that see how long you stay in business there. read more

The workers here are so helpful and go out of their way to make sure you find exactly what you're looking for. I had the absolute best experience and it was so different than so many of the other stores in the mall. read more

I'm Never shopping here again- there were cockroaches in the fitting rooms!!! The entire store is dirty and looks like they've never cleaned it read more

I don't know what all these reviews are talking about but my experience was superb. I went in the morning and was greeted kindly and helped with a return swiftly. They found the correct size I needed even though it was in the back and not currently stocked. They took their time my making sure they found my items. I felt special and valued. Thank you PAC Sun morning crew. You guys rock!!! read more

Not really one to leave reviews but wow never experienced such horrible customer service at an establishment like this. I stood in line while there were multiple employees just standing there chatting away behind the register while there was multiple unoccupied registers. The other employee who was ringing up another customer had to tell them to help me. I got up to the register to process my exchange and I was declined because of 2-3 cat hairs that was easily removed off the garment. Mind you I just received the item and just tried it on the night before. They rejected my return for something easily fixable. Do better PacSun read more

I usually don't leave reviews but this last time I came into the store, my experience was absolutely horrible. The workers are very rude, no one helps you out, and they all seem miserable. One worker in particular named Kimberly was very rude. I was waiting by the fitting room to try something on and she was just gossiping with her coworker and gave me a dirty look when she finally acknowledged me. Never coming here again, special shout out to kimberly (rudest worker ever). read more

Went in there not knowing exactly what I was looking for. Shopping for teenagers is difficult,but one of their floor workers Abraham was so sweet and helpful. Seeing young workers like him gives me much hope for other teenagers. Thank you for your help Abraham. read more

my last time going in, all of the workers were so rude and useless. Two of them even talking about use of drugs, a worker lied and said the rewards system was down after i tried to use my email. none of them had a smile on there face or even felt welcoming, i was struggling to reach something from the top and the workers just stood there talking, momments later helped a lady infront of me who was also struggling. read more

I've been contemplating whether or not I should post this, but I know it needs to be addressed at this store. I'm a former employee of the company and it sucks to have an experience like this.. This is all toward the sales associate on the register this past Sunday. He was clearly sick and he sneezed right into the customers bag in front of me before handing it off. He wiped his nose with his bare hand and proceeded to ring me up. I tried to keep a distance and think nothing of the germs I knew he was spreading, but here I am three days later having missed two days of work because of the cold he gave me... On top of that, while ringing me up he told me to give him my phone number as if it was a requirement to finish the transaction. I asked why and he said it was to sign me up for rewards... really? Not going to ask me, just trick me into spam texts that I'm not okay with? I don't know if this gets him some sort of reward or bonus at work, but that's incredibly sketchy and lacking integrity to try and corner me into something I didn't say I was okay with. This is a great company with great products. I've seen the other reviews and y'all gotta start upping your customer service and sending people home if they're sick. Do better. read more

Trying to exchange the essential t-shirt but they say you can't exchange after 5 days but it said nothing on receipt.

Graphic t-shirts! If your looking for your latest graphic this is your store. They do a great job with the exchanges!

My son wasn't able to try on a sweater. Then I asked if we were able to return the sweater of it didn't fit. The answer was no. Seems ridiculous to purchase something without trying it on and not be able to return the merchandise. Definitely not coming here again. read more

I shopped here for my daughter's jeans over the weekend. No wait in line outside nor inside. My daughter found the jeans that she was looking for. I took advantage of the buy 1 pair of jeans get the 2nd one 1/2 off. I've been shopping here for my daughter's clothes for years & all garments have held up fine. The prices are steep & it's best to take advantage of the sales. Regular price for a torn up pair of jeans is $60 & about $35 for a shirt. If I knew then what I know now, I would've saved my 1980's & 1990's jeans for my daughter ;). Apparently, it cost a lot more these days for torn jeans;) read more

PacSun - 1990's Boyfriend jeans $60 regular price - Men's Clothing Near Me - Cerritos, California

PAC Sun does not have ADA accommodations for totally disabled people! I have to stand in line with severe spinal issues as they let one person at a time! Another way they don't make it easy for ADAs, is you have to physically have to come down to the store and buy a "Fear of God Essential Hoodie" because they won't post this item online to purchase! ADA be beware! Their corporate phone number is busy. I wonder why! I was forced to give a one star otherwise I could not post this review! It really should be zero stars! read more

This store sold me a FAKE cactus plant hoodie when they had the PSP reserves. I had several verifications and it was deemed to be fake. I paid $500 which was overpriced. I contacted the customer service department and was given the run around. I had to keep emailing to even get a response. I will never purchase anything from this company EVER again! read more

I have to agree with all the bad reviews about the rude employees. I believe these people get no customer service training at all. They stand around folding clothes so they don't have to look at you, they don't or won't answer questions, and they don't know how to say hello. Maybe they barely know how to speak at all. read more

VERY schemeful store. Staff doesn't look too happy to be working there. I was purchasing a dress and the cashier asked me if I was a member and I said no. He then said that if I give him my email I would get a discount for my purchase. He asked for my email and phone number and I then asked well where is the discount? He said I would receive it in 24 hours. WHAT THE HECK MAN read more

PAC-Sun has horrible customer service- I advise you never to shop here if you never want to see your money. I made a return in December and it's Jan. 24th and I haven't seen my money. I get that there is a delay with returns but what made it worse is that I got no notification of a return starting, no notification that they received my package, nothing ! So I went online to speak to a customer rep and he was no help at all, he didn't want to give me answers. When I asked for a customer service number, he also did not provide one. PAC-SUN stole my money and I won't rest until I get it. DO NOT shop at pacsun. I don't have the products (they have confirmed they have it), and I don't have my money. It's a shame and i advise you, go to any other store for your shopping. read more

They have the worst return policy. Tried to return a pair of shorts with tags that was gifted to my child without a gift receipt. They refused to issue me a store credit. I then asked for an exchange for a different size and they refused to process that transaction also. I will make sure my kids will NEVER shop at this store again! read more

Beware of the Black Friday deals. Don't let it fool you! Buy one get one free is fking B.S. I was gonna buy 3 flannels, one with hood and 2 without hood. The price tag of the one with hood was $45 something and i get one without hood to do BOGO , the other was about $15 firm. End up the bill was $120 for 3 fucking flannels "Made in China". When i asked for the price of each item, the one with tag "$45" became "$80", who would pay for a low quality flannels "Made from China" for $80?? And the cashier 563081 is piece of shit, just throw a bag after i did purchase on the $15 flannel. This place sucks! read more

Of all the PacSun locations, this is the worst. This store lacks cleanliness, professionalism, and quality. Employees are folding clothes for no reason since the store looks like a mess. They are all rude and unprofessional, I understand retail can be hard but if you hate your job that much just quit. I have come into this store how many times and each time the employees get worse and worse. read more

Don't ever order from pacsun online it's god awful. Takes them 2 weeks just to ship your item and a month to get a refund! I returned my package 3 weeks ago and still haven't received my refund yet! And when I talked to them on the phone they said it was still "in transit". Don't waste your time or money shopping at this store. It's overly priced too. It's gonna be like forever 21 soon considering how dead it is. read more

I ordered two FOG camo jackets online (1 Medium, 1 Large) to try on at home, but didn't end up liking how either of them fit on me. I tried returning them at the Santa Monica PacSun earlier this year, but found out that FOG is an exchange or credit item only. The associate recommended I wait for the next FOG release and exchange my items then. Solid plan, since I'm a Jerry Lorenzo fan. So the final FOG release drops and I end up not liking anything in that collection either, so I come into the Cerritos mall while visiting my parents to finally exchange my jackets for store credit to use in the future. It's Sunday 8/7 around 3pm... The store manager, Jenna (blonde, laurel leaf tattoo on her forearm), begins to accuse my items of being fake... peeling back the price tags, commenting on the texture of the clothes, and she even ends up saying that she doesn't trust what PacSun sells online. Ultimately, deciding she wouldn't give me store credit and would only accept an exchange, which was super frustrating and humiliating... I can only assume that she didn't want my return to impact her sales quota. What an evil and manipulative tactic... Only after complaining that it wasn't right that I couldn't get my store credit did she decide to do the right thing. It was such a TERRIBLE experience and reflected super poorly on the PacSun brand. I would recommend to Corporate (HEY Gary Schoenfeld) to make sure there are guide rails in place so that store managers don't try to manipulate or abuse customers for their quotas. I don't think I can support a company that is run like this, and it's unfortunate because a retail experience should never be worth a Yelp review this long, but Jenna the store manager at PacSun Cerritos does evil things to her customers and I simply need to say something. read more

The employee they had today 9/13/21 for closing was super rude during checkout , she took our items in such a rude way almost like snatching it and asked for phone number and email without even asking if we wanted to enroll or if we already where , she made us feel super uncomfortable and unwelcome read more

I dont usually shop at Pac Sun but this employee named Tiffany changed my life! Now I love Pac Sun more than I love other stuff that I love & I go hete everyday read more

I don't normally write reviews for stores in the mall...but this Pacsun is just so terrible!! There was one employee who was helpful and polite. The others were rude and ignore you even when you ask for help. I asked the girl for a fitting room after being ignored by multiple employees while waiting for a room...she replied with "you should just see if any are unlocked". Uhm no. Do your job. Unlock a room for me. Everyone just stood around talking with each other which is whatever but to have 7 people waiting to pay and ONE register open while other employees do nothing and turn their nose up at paying customers. Good sale on jeans. Only reason I bought anything. Otherwise pretty shitty experience. read more

I purchased a hat from here and picked up in store. It didn't fit well and I went to return it and they refused to refund it because I paid pay pal( a service they provide) They told me to figure out how to ship it back, so I did, and it was NOT clear that I would be paying a $7 shipping fee until I was finally refunded. Big companies like Pac Sun get massive shipping discounts. It was sent first class( slower) and I shouldn't have had to pay more than $2 Pay Pal has only been around for 15-20 years haha. I own a business and have no issue being able to refund customers. LAME don't shop here, just google their items and get it elsewhere. read more

I was just at this PacSun yesterday after a while of not going in. They have always been nice here but just too pushy and overwhelming when you are there shopping. My experience yesterday was much different. I was being helped by this young lady who was extremely helpful during my Christmas shopping. I believe her name was Saybra and she really gave me the best advice for my two boys I have and really made me feel like she was doing more than just getting me to buy loads of clothing (which I did anyways). She made my experience very personal and I will definitely be going back to see her again. Thank you! read more

I went in here once about a week ago to do a return and the lady was super rude to me. The store looked nice and bigger compared to the one I usually shop at so I would love to come back and actually shop and also hopefully change my rating but I had a bad first impression of the place! read more

It's amazing to me how much the quality of service differs so sharply from one PacSun store to the next. On one hand, you've got the atrocious, bird poop-on-your-face sort of nightmare that is PacSun Torrance (review to come once I hear back from corporate!), and on the other, you've got PacSun at the Cerritos Mall, which actually seems to be staffed by honest, good-natured people. _____________ I dropped by recently solely with the intent of stocking up on shirts from the "FOG" collection (Pacsun's collaborative release with menswear brand Fear Of God), and was pleasantly surprised to find that the Cerritos store had plenty of stock - twice as much as that of the Santa Monica Pacsun, to be exact! The associate who helped me was Derek (not sure about spelling). He assisted me at least three times with finding different items in multiple sizes, and his patience never wavered in spite of how much work I put him through. He offered to assist my in any way possible - and unlike most employees in retail, actually followed through on that promise. The guy deserves a promotion! Extra points for the check-out process, as well. It was smooth & straightforward. read more

Yo Marco was hustling and grinding ! Getting the fitting rooms and organizing the store! He helped a brother out !

I came here on a random Monday to look for a belt and maybe a pair of sunglasses. Unfortunately the selection of both items were limited and didn't end up purchasing them at this location. However, I did walk out with two new pairs of shoes thanks to the awesome employee that goes by the name of Matt. Not only that, but he convinced my friend my friend to buy two pairs as well because the deals were too good to pass on. Matt alone is the reason why this PacSun deserves five stars. He was the only person working at the time, but instead of hanging back, he made sure that my group of friends were doing alright and he helped us constantly. He got to know us and we got to know him, so he was very personable, and that's what I like to see in a retail employee. A pair of shoes that I wanted weren't in the store itself, but he offered to look them up at the PacSun warehouse and offered to take care of things as best as he could, and he did. If there's any PacSun that exceeds in customer service, it's the Cerritos location, but that's due specifically to Matt's integrity. I'm definitely heading back here to catch up with Matt soon. Thanks, Matt! read more

They have cute clothes here and ok deals but the employees are super rude here. I asked the cashier if they priced matched from online and she gave me a dirty look and said no. They also switched shifts during my transaction with another girl and she helped out my sister and she was also super rude as well. They both just shoo'd us off after the transaction. I used to work retail so I know how it feels helping out people and how it can get annoying, but they should really work on their attitudes. I would honestly rather just shop online and pay extra for shipping‍ read more

Worst service ever. I asked someone for a fitting room. He said he'd be right over. No one ever came. Employees name is Anthony.

This review is solely directed at RAQUEL. Although PacSun has been steadily plummeting downward into bankruptcy, my siblings and I have still tried to continue to shop there. Yesterday was most definitely the last time I will step into their stores ever again. Corporate, all thanks goes to the lackluster, Raquel. I bought a gift for my brother on 12/22/16 and when I swiped my card the pin pad froze for 15-20 minutes mid-transaction. The associate reassured me that it'd be fixed shortly and he apologized. This issue was somewhat understandable, as technology can sometimes be unreliable. However, I was checking my bank account while waiting and noticed that it had already gone through and hit my account. Raquel (another employee) noted that even though it clearly went through on my end she did not have confirmation on her end. Again...understandable. Seeing no other end in sight she charged me on another register and it went through. Turns out I was charged twice. Surprised ? Yeah, neither was I. The part that was so irritating was when RAQUEL got a little brave with her attitude. Told me before hand that it was fine, it wouldn't charge me twice, etc. but in the rudest, snobbiest, most annoying way possible. She acted like she was SO sure it wouldn't charge me twice. Gave ME attitude because of her faulty ass pin pads. Better think again because I was charged two times more than you said I'd be charged :) I had to wait for an hour on the phone with corporate just to talk to a manager about the situation, and of course my money was refunded. Raquel, there are a few things you must know hunny. One: an attitude change should be in order. Two: don't think a pissed off customer won't write a nasty review about you. Three: know your sh*t. The pin pad screwed you. Another word of advice: If you're tired of folding sweaters then get another job. You're not doing me a favor by ringing me up for a beanie and some socks. If you hate the job as much as you seemed like you did...then quit. No one's stopping you. Although you probably wouldn't get very far outside of retail with that attitude. read more

pacsun this honestly feels like such a toxic relationship like i love your clothes but you scammed me out of four dollar. uh... my ass was too phat for those jeans and you didn't give me enough on the return. TOXIC. read more

During COVID 19 my son placed an order with this company which was processed to the wrong ADDRESS! This error occurred due to a system glitch days AFTER the correct address had been entered and his order had been processed. Unable to contact customer service, we had to ride around the neighborhood to find the address the system entered. Please be cautious of online purchases during the covid 19 pandemic. read more

I came in willing to splurge myself but one of the employee gave me a very bad first impression (Cashier #454351) I was just minding my own business and trying out clothes and this bitch called in the mall cops on me even though I was going to buy something. Decided she ain't worth my sale and decided to just buy one shirt instead of a whole outfit, she definitely ruined my day. It was very humiliating. Do not go here! read more