Tried three times to call to order takeout. I let the phone ring over 20 times each time and nobody would answer. I guess we will try somewhere else. read more

Tried to order pizza via telephone via yelp. Yelp has the numbers and locations mixed up... learned this the hard way. When we went to pick up our pizza (at the location we thought we ordered from) the girl at the front just turned us away with the "good luck" attitude. And told us that "yah yelp has the numbers mixed up and there's nothing we can do." They could have at the very least made us the pizza we ordered... So we left and called the other location to say we called the wrong location via yelp and they were also resistant to help. All we wanted was a pizza...ha So we took our business to New York Style Pizza. Way better service, no hour long wait times and delicious pies. Paddington's is NOT worth the hassle or irritating service. read more

We passed through here headed to Seattle and were amazed at the $5 lunch pizzas. The crust is great, the sauce was tasty and I wish we had this place back home! I would choose this over a Big Mac anytime. read more

Honestly, I would give no stars if it gave me the option due to this experience. I usually love padingtons, but today's experience was horrible and just plain rude. My coworker rushed to get her and I a pizza on lunch, she barely got back in time and we opened up the pizza to realize it was a large pizza packed with meat when we ordered a small cheese. Both upset and no time to drive back, we called to see if there were any options, maybe swapping out when we are off or something. The self claimed "manager" was not even the littlest bit of empathetic. He literally said that it wasn't his problem because she walked out with a large when she ordered a small. Even though she was rushing to get back to the call center. He said and I quote "it doesn't make sense business wise for me to help with a small pizza when you walked out with a large" even after explaining many times that we are vegetarian. She asked him if it made sense "business wise" to not take care of the customer and rather have a bad word put out about the service and experience and he literally said "do what you gotta do." Unbelievable. Little does this man know we work in a huge call center in town and just lost a lot of customers. read more

A Salem institution. One of the few restaurants that's worth the high price and long wait.

We order all the time and love it, but the last two times the humdinger has been so greasy the bottom of pizza is soggy.

I was VERY disappointed in our pizza the last 2 times we've been there!!! First and foremost, there was little to NO sauce AND the crust was soooo cooked it fell apart like chunks of cement!! Not at all what we used to get from Padington's!!!! We won't be back after many years of it being the only pizza we ate!!!! Even when the only Padington's was on Pine St.!!! So sad!! read more

By far my favorite pizza in the Salem area. I love the thin, crispy crust. I've tried most of there different toppings, and have yet to have a bad pizza. Also, there's kind of a secret ingredient that makes probably every pizza better. Bacon. Actual bacon bits! Pepperoni and bacon bits is the way to go! read more

Decent Pizza. Mine was a bit expensive for a personal sized pizza. Felt really greasey and over cooked too.

Very good pizza, my favorite is the "Gold Digger" which is a Hawaiian pizza (pineapple and Canadian bacon). Also. Sitting by the fire is the best table on a rainy day! read more

Pizza was good, service not so much. Girl taking our order was way too stressed to be any kind of help and she messed up our order. Food comes so slowly that by the time we got our pizza we were too hungry to ask them to fix it. We'll keep looking for our go to place for dine in pizza. read more

This is, hands-down, the best pizza I have had in a long time. Thin crust loaded with sauce, cheese and any of the fresh toppings they have as options. It does take a little while, sometimes 30 min, as most of the kitchen staff is in high school but they are friendly. The food is so good we seem to forget about it anyway once it arrives. They also have a soda bar and we like to get pitchers of rootbeer. It's only $3 for the whole pitcher! Definetly the best, we go there everytime we are in town. read more

Best Pizza in the world!!! I visit it as many times as I can when I come home from So Cal and enjoy every bite as much as the great service! I wish there was one down here by me. I hope the people that frequent Padington's know how lucky they are. Funny how you notice that there is no crust left on your plate...Not a wasted piece. Good Job!!!!!!!!! Mary F La Verne, CA read more

I would consider this to be our family favorite until tonight. I ordered my family favorite pizza, went home to find out they got the order wrong. I called to let them know after my twenty minute ride across town. Only to be told if I brought the pizza back they would remake the pizza. No extra compensation, that was it. Excuse me, I didnt order wrong, i did my part! I watched the order be wrote out, the pizza was made wrong. Yucky to! It was suppose to be half pineapple and half pepparoni black olive, yucky to mix all! Could barely gag that misteak down. Sorry Paddingtons will take our business elsewhere now! Should have just given me a free pizza next time, that would have been the right thing to do! Unhappy with your choice to put the misteak as ours! read more

I am still wondering why ate in this place (it was a birthday party for a friends child). The pizza dough tasted & looked like card board & the toppings were tasteless . Sorry....... I know people like this place but I am entitled to my opinion people & this is it. It was tasteless & yes I would not be back. On the other hand Church St. Pizza & Pietro's are at the top of the list for Salem. I if you are not looking for just something to stuff in your mouth that is were to go. Church St., Pizza has a very friendly & knowlegable staff & they serve the Best Beer. The crust is made fresh daily & the toppings are fresh not canned or frozen. If you haven't checked this place out YOU NEED TO GO!! Save your taste buds people read more

The pizza is delicious! I wasn't a fan of the staff though. They almost make you feel like you did something wrong, simply, by ordering a pizza... I'm glad to see that the blond hair manager is gone. The man was obviously *cough* on meth *cough*. Plus, I'm not a fan of the fact that they get their canned mushrooms from Taiwan, and it costs extra to get "fresh". Also, I wish there was a tip jar for the pizza makers... It's almost a militant atmosphere. I would like to remind the owner and managers that these are just kids, and to ease up on them. I've seen several displays of aggression that almost made me write a bad review... Let alone, lose my appetite. read more

Best pizza in Salem! Go during lunch time and get the personal lunch pizza, just enough pizza for lunch and at under $6 I think its a great deal. Heads up if your on lunch break though, they get very busy so call your pizza in ahead of time before showing up. Enjoy! read more

Not many things are certain in life besides the fact I will never eat here again. It feels like a failing business and I had to taste the failure. The crust was burnt, toppings not cooked all the way, four inch diameter styrofoam plates, and 1970s feel make it unbearable. read more

I love Paddington's pizza and I don't know why! They use an extremely thin cracker-like crust, which I usually don't like. They use canned mushrooms, which I usually don't like. If I had one of their pizzas sitting in front of me, I could probably name a few other things that I usually don't like. But, for some reason, when I'm eating their pizza, it's almost like crack. When all of those ingredients are a complete package, I can't eat it fast enough. I don't get it. Even if you like your pizza thick, you might want to still give them a try to see if you have the same reaction I do. My favorite pizza at Paddington's is The Humdinger, which is one of their combo pizzas. read more

I'm a regular customer and always enjoy the pizza but my experience today is indicative of one of the few drawbacks of the place. I just spent an hour and a half trying to order a pizza because the phone was continually busy. On a Thursday, early afternoon. Was the place overrun with business? Who knows, but not according to the young man who answered the phone on attempt 27. Certainly there are days when the place is totally overrun, but that isn't typically Thursday afternoon. But there's the rub - getting through to place an order can be challenging and the reality is that most businesses have found a way to cope by adding capacity. The pizza is very tasty and I would rate the place four and a half stars but the frustration of making 27 calls just to place an order drops my rating to three. read more

Great pizza but absolutely awful service. Get carry out because the young folks that work there are always pissed off

Would give no stars if I could. We go inside to order a pizza to go. She says it will take 55 mins, but could be ready sooner. Awesome. So we come back 45 mins later, stood in the long line a minute as no one would help to the left of the register (which is where I thought you go to pick up an already paid for pizza). After having not so pleasant encounter with another customer (just rude, also not paddingtons fault) I finally am able to get my pizza, and the person helping me says, I've been wondering where you were/when someone was going to get this pizza (not verbatim). Now I'm confused because I showed up what I thought was 10 mins early. I take my pizza and go. I'm not driving, and on the way home I look at the pizza: it doesn't even have the right toppings, and what's worse is it doesn't even look like it recently came out of the oven, cheese looked like it was already cooling, not hot and stringy. I was fine with waiting for a fresh pizza, but don't tell me it's going to take 55 mins when I looks like it was ready in 20. I would have just sat inside and waited for my pizza instead of wasting my time. And I didn't even get the pizza I ordered. Was going to try to get the right pizza, but I know I'll just have to wait another hour, drive back over there, and hope the manager actually cares enough to help. Which by the sound of the other reviews, they don't. 10/10 won't spend money here again read more

Completely average pizza on par with Domino's or any other fast-food option, with a price 3x these other options.

Over an hour wait for a carry out pizza is a bit ridiculous. No option on crust, only thin crust. Pizza was decent.

Good thin crust and cheese -- but uncooked veggies and canned mushrooms. Mediocre pizza at best.

Best pizza in town! The wait is worth it for a delicious thin crust flavor masterpiece.

Padington's is fantastic. When you go there, it's obvious the time they put into the details -- from the names of the pizzas to the mug style cups you can get for water. Their pizza crust is really thin more like they make in New York (yum!). It's a little expensive, but it is definitely worth the price. read more

Arrived at Padington's tonight at 7:30 and the wait for them to prepare a pizza was one hour and twenty minutes! They need to get to get their act together! Who is going to wait this long for an average tasting pizza! read more

Per the gal answering the phone, they do not offer any specials. Their pizza prices are a bit high but, their lunch special is a good deal. The service and food was good however, I prefer Walery's Pizza and pricing. read more

Great atmosphere! Really cool parlor eating area. You have to pay for your drinks separately from the pizza. You can pay by the glass or pitcher. Pizza was alright. I got vegetarian and everything seemed fresh but the crust was lacking. There were many young people behind the counter that weren't very friendly or welcoming but not rude either... I think, overall, I will look for a different joint for now. read more

I want to start by saying, I LOVE Padington's pizza. I don't crave any other pizza, in fact, I don't really care for pizza very much in general, except Padingtons. That being said, the service of this location is obnoxiously bad. I would have stopped coming here after the first time if the pizza weren't so damn good. I just want the business owner to realize how much business they lose out on. We hang up half the time we go to order due to ridiculous hold times (I hung up yesterday after 7 minutes during which time I'm convinced I was just plain forgotten) and we've also run into the nearly two hour wait time (no, not on a Friday evening where you'd expect) which has also caused us to go elsewhere. The pizza is good...but the last couple times has been over-baked. We actually went to the pine street location yesterday instead and they did a great job with only a 20 minute wait. Great pizza, just wish the business was ran better. More than one phone line for calls AND credit card processing would be helpful. And a pickup line for to-go orders so you don't have to stand in line and wait for people to order while your pizza is just sitting there getting cold. Would be 5 stars, just for the service, minus one. read more

Love it! We keep going back again and again. By the way. Yelp says closed Sundays. Not true.

My first choice for pizza in Salem. I love their flavorful crisp crust and wide variety of quality ingredients. Set me up with a "Humdinger", (this pizza is loaded), and I am a happy man. Best in the parlor but still very good as take out. read more

Hands down the best pizza in Salem. Fresh ingredients. Friendly service. Fantastic lunch specials. Can be busy at times, but the wait is worth it. read more

Troy took my money and then stuck his hand into the pile of pineapple. So I got a filthy pizza and the next few people that want pineapple on their pizza get a dirty pineapple pizza read more

This place is one of my favorites to have pizza. To me the only own side is they don't deliver. Oh how i wish they did! I love the Canadian Bacon Pineapple pizza. Good customer service. This place is for all ages. You can get your pizza to go or eat in. read more

The pizza was very good but the customer service was really disappointing!!!! The front cashier ringing up my order was very rude. I haven't ever been asked if I wanted canned or fresh mushrooms on my pizza before so I couldn't decide and the waitress in disrespectful, rude tone said one comes from a can and one comes from the ground. I should have got her name but I was there today November 10 around noon. read more

This is the BEST pizza I have ever had. The crust is between a cracker and new york style....light , airy and soft to the bite. Quality toppings. I wish we had pizza like this in calif !!!!! read more

Pizza Served with Snark. Been going to Paddington's on Pine for decades. No longer. The older man there (grey & black curly hair, glasses) is rude and completely untrained in customer service principles. We called in our pizza order and were told it would be ready for pick-up in 20 minutes. So upon hanging up the phone, we drove over there immediately as we live about 15 minutes away. Figured we'd just 'hang' until they called our number. We went to the counter, gave them our name and paid for the pizza, thinking it would be a bit until it was out of the oven. Instead, our pizza was already sitting in that metal shelving unit waiting for us. We asked to see it before accepting it (as more than once they've tried to give us someone else's order). It was FULL of big giant air bubbles, the sauce was a full 3" from the outside edge of the crust, and it was dried up looking with hardly any toppings. We didn't just spend nearly $30 for that. So we asked if they could remake the pizza for us (we would gladly wait). Instead, the "Manager" (and I use that term sarcastically), told us he wouldn't make a new pizza for us (they weren't even busy at the time). So we asked for a refund and cheerfully went to another pizza place we know where they ARE happy to remake what looks like a 3-day old pizza (of course, they've never served one that looked like this one did!) If this guy is the Manager, then no wonder all the employees at Pine Street look like they hate their jobs and they hate being there. This guy is a grump and either A) needs customer service training, or B) needs to be told to look for a job offer elsewhere (like a dark closet away from interacting with people). Until he is gone we have informed those we know to head to any other pizza place in town! read more

yummy pizza. always go when we visit. just wish it wasn't so spendy! and maybe add a play area for kids!