Customer Service is non existent. I ordered some pjs, thankfully for myself, which were way huge when they arrived. 3 weeks ago I requested an exchange/refund. There has been NO response. I have tried the 'customer service' phone number several times. Each time I received a message that they are busy and no one is available and it hangs up. I would love to have the pjs I ordered. Now I just want my money back and never again will I order from this company. read more

I have ordered from Pajamagram for over 10 years and have never had a problem with them until now. I ordered matching pajamas for my husband and me around December 1st during their BOGO offer. On December 14th I received only 1/2 the order--my husband's pajamas, but not mine. Like others have said, I called their customer service number which says no live agent is available. So, I filled out the online form on December 16th and again December 24th and still have not received a response other than the automated one telling you not to submit more than once. Extremely disappointed with Pajamagram's customer service. Also very disappointed that I only received 1/2 my order. This will be the last time I order from Pajamagram. I will no longer recommend this company to anyone. read more

This is definitely the lowest average yelp rating I have ever seen. If I could give it a zero I would. Ordered size L pajamas and when I put in my card, I got a message saying the card did not go through (although I had it successfully a few hours ago). I then cancelled the order. Imagine my surprise when I got a confirmation of my order for a size XS. I tried to call and the first number went directly to verizon. After digging around all the Pajamagram sites I found another number - to hear the message that "no representative is available." I've gotten that message for the last 2 days. DO NOT PATRONIZE. read more

I literally have used Pajamagram for YEARS! I ordered 7 (matching pajamas) on December 9th, 2024. Only one individual was sent. I have called everyday at varying times....multiple times a day and I keep getting the same recording that a live agent is not available. I have sent in several e-mails to their customer service team and ZERO response. All I wanted was the other 6 pajamas so we matched for Christmas Eve. I am so upset at the lack of response of this company this year. Can someone please reach out to me regarding my order!!! Order #PG46518 Kari read more

How can a company called Pajamagram struggle to ship pajamas? Well this one does. They have disconnected their customer service phone number so the only way to contact them is to submit a ticket. When they do not answer the ticket, they discourage sending another one as it will put you at the bottom of the list. We'll after 4 weeks of waiting with no answer, I tried again. No response. Brutal customer service, no responsiveness and horrible experience. I have disputed the charges on my credit card as I was charged and nothing has been delivered. Worst company I have dealt with. ​ read more

Even though we have ordered from them in the past with no issues this year was totally different. Placed an order on 1 December, 2 weeks later still hadn't heard from them that my purchase shipped so sent an email since they don't have live agents you can speak with. 3 days later they respond "I'm following up with you to let you know that our fulfilment team has become overwhelmed with high holiday volumes and your order is among them. Because we put as much care into hand packing every box as we do into the quality of our products, this means that there is the possibility that your shipment may not make it to you before Christmas. Please know that this delay is not our standard and that it pains us to be letting you, our customer, down. While there is a chance that your order will get to you before the holiday, we want to be completely transparent on delivery times and allow you to make an informed decision. That said, from here we can do one of two things..." 2 days later I get a notice my order was shipped which included a set of matching pajamas for me and my wife. When the package arrived there was only my wife's pajamas in them. I emailed customer service back and has been over a week with no response. I will never purchase another thing from them again due to this horrible experience, lack of customer service response, and their high prices. read more

I have been trying to contact this place for weeks, no response, no nothing. I ordered a Christmas present on December 3rd, nothing has been updated on tracking since December 5th, it's now December 23rd. Clicked on the link to try to track it, it's never been shipped. All i want is a stupid pair of pajamas or a refund, but i can't get a hold of anyone at this company. If i could give less than 1 star i would. Do not shop here! read more

I have ordered from Pajamagram several times and have loved everything I have received. This last experience has been awful and I will never do business with them again. I placed an order December 5, 2024, it is now December 22, 2024 and I have still not received my order or an email giving any indication it's shipped. I have tried calling several times and a message comes on giving the business hours then says a live agent is not available and hangs up. I send emails and I just get an automated email. Then I get an email that says I am sent a partial refund when I look it's for an item I purchased but the refund wasn't even for the full amount so not only am I now not getting my item that I ordered 17 days ago but now I'm being ripped off and stole from. This company went from 5 stars and great customer service to 1 star bad service, such a shame. read more

I ordered my pajamas in plenty of time for Christmas. Emailed customer service to check on status 3 days ago. Still no reply. I have ordered every year for 10 years. Very unhappy this is how they treat repeat customers! Helen B. read more

This company is a fucking scam. I placed an order on November 26th and as of December 21st, still not order. I filed a dispute for fraud with my credit card due to almost zero customer service and no product paid for. The Pajamagram Nameservers point to Cloudflare and Registrar is Network Solutions. Report them to both for fraud and hopefully their site will be taken down so others don't become victims as well. read more

Ordered a month ago, was charged but did not receive products. Customer service number is a dead end and hangs up on you. Email correspondence is non existent. AVOID read more

Ordered my pajamas December 1st there's been no word at all from these people. Man i regret not reading their reviews. An email, a call, a letter in the mail, anything saying they were going to be late but no nothing. What a rude bunch. read more

Worst company ever I ordered pajamas for my wife on December 9th They said that they were overwhelmed with volume supposedly They offered a refund which I accepted but no communication on their part and on December 18th they decided to ship anyway knowing that it would not get delivered by Christmas Warning to everyone do not do business with these crooks read more

I have repeatedly tried to contact customer service regarding a return that I sent back via FedEx on November 22, 2024. Emails and phone calls have been unsuccessful. Today, I received an email from customer service claiming my order has not shipped! It did ship and I did receive it on November 21, I then followed their instructions for return and I have documentation of this including the proof that they received my return. To date I have not gotten my refund as promised. I had to file a claim with my credit card company. I am very disappointed and frustrated with this company. Hopefully, my credit card company can help to resolve this issue. read more

Some people may enjoy paying their good money to sleep without pajamas, but I'm not one of them. Customer Service" means work at getting you to buy something then go dark! Since asking where my order is after getting an immediate confirmation email Pajamagram simply acknowledges they received my query about where it is but that seems to be the end of it. Still haven't received pajamas weeks later as Christmas approaches. And to make it worse, I'm getting daily "sale" and discount messages asking me to buy more. read more

I ordered pjs 2 weeks ago and they still haven't shipped.. 4 emails/inquiries have gone unanswered. Absolutely the worst online order experience I can remember.. do not order anything from them! read more

Weeks of no response and have not received any of my order and they refuse to respond to any form of contact l! Total scam

Look,...all I really want is to know my order will ship and get here before Christmas. The traking status just says "order processing" - it has for weeks. You already know that there is no working phone number to call and emails don't get returned. I'm poor and old and just want to know if the only purchase I made for my granddaughter will arrive or if I was ripped off. read more

I ordered a set of pajamas for my family (4 people) on December the 5th. Today is January 6th and I have not received the order. I have contacted them via email several times and called the 888-518-2327 at least a dozen times. DO NOT ORDER anything from them. This was a $270.00 lesson for me. They are not a reputable company! read more

Do not shop here. I placed an order on Nov 11, and they confirmed they received my payment, but never packed or shipped the merchandise. There is no customer service phone number so you have to try to email them. They don't respond. Basically it is a reverse ATM, from your bank account to them. This is a fraudulent company. Do not buy from them. Repeat: do not buy from them, they do not ship the goods. read more

Don't waste your money or time with Pajamagram. Terrible customer service. I ordered matching pajamas for the whole family and dog for Christmas and only the males were sent (no females). Needless to say we were very disappointed given we planned family photos in our matching jammies, but were unable to do so. Since then my dad passed away and we will never have another opportunity to do this again. I contacted pajamagram numerous times before and after Christmas and nobody has replied to my inquiries or requests for a refund. read more

Placed order on November 26, 2024 and as of December 14, 2024 I have not gotten any shipping updates. But money has been pulled. I have reached out twice to Pajamagram and have not heard from the company. After reading many reviews, I see I am not the only one having this issue. Very disappointing. read more

Only half of my order arrived. After 3 times contacting them I still have no response. Should have read reviews before purchase. Will resort to contacting BBB. Sigh. read more

If I had the option to give zero stars, I would. For the high pricing of their items, I would have expected much better quality. Most recently, I needed assistance with an exchange. The customer service is basically non-existent and every time I make a call, conveniently nobody is available. Terrible company, terrible products, terrible customer service. Do not buy from them. read more

Beyond horrible experience! Items purchased cheap, ugly-not as described. Unable to contact to return. Had to involve bank. Will be contacting VT consumer protection to report them. read more

Ordered in Nov 2024 and Still don't have them in feb of 2025. Company wont answer and ignores emails.

Cannot talk to a person - their phone number is a dummy. The pj's they sent were enormous, five inches larger than their size chart specified. I asked, but did not get, free return. They charged $9.99 shipping each way, so I paid $20 for nothing but aggravation and wasted time emailing them, and wrapping and returning the package. read more

Horrible experience ordering from this company. I placed my order on Nov 27th for some family Christmas pajamas, after weeks of no shipping confirmation I contacted the company multiple times to check the status of my order but never got a response. My order finally arrived January 14th, way too late for Christmas Pajamas...Now I've been trying to contact the company to get a return label for the last 2 weeks and can't get a response from anyone. read more

I ordered pj's during the holiday season, Dec. 2 2024 and I was promised a refund of $25 and I still, as of 2-24-2025, have not received it. I've contacted customer service multiple times with no resolution. I wonder how many other people did not get their refund. Sounds like a scam. read more

I've been contacting customer service via their website and email to return a product for now over 3 weeks. No response their phone number does not have a live customer service person it just hangs up on you and tells you to go to the website. Not a good look pajamagram! read more

Can I give less than one star? I placed an order in November and was sent an entirely different item. I've been trying to return it and get a refund since then. Don't order from this company! And contact the Attorney General of Vermont if you, like me, are owed money from them! read more

Submitted a return request 2.5 months ago. Still waiting to have my case acknowledged and get a return authorization. Sent numerous unanswered messages to customer service. Calling the phone number just gives you a message that they are closed and try again tomorrow. Tomorrow never comes. The pajamas don't even have pockets anymore - not worth the money. Stay away from this poorly run company. read more

Do not order from this company. They are the worst when it comes to customer service and addressing problems with your order. Not able to reach them on phone or email. No followup. Save your money and do not use this company. read more

As with others on here, I received my order well after Christmas, despite ordering a month before the date. A service rep offered a refund to my account if I kept the order open. This refund, of course, never came. After another 2 months and 3 emails from the rep promising to rectify the refund, I've decided they're just here to mess with us. Don't offer the refund if you're not going to follow through! Just ignore my email next time so we're not all wasting time. read more

Pajamagram used to be our go to for holiday matching PJ's. You could get them embroidered, they'd come in a nice bag, and the quality was great. This year our order was missing two of the pajamas, the material and fit is terrible and the worst part is that nobody answers the customer service phone number or email. I couldn't figure out what possibly had changed and then researched to see if the company changed ownership. Lo and behold it did. Vermont Teddy Bear sold off Pajamagram in April 2024 to a private equity company. I expect, based on this year's experience for many people, that this company will be closed shortly. Sad that small businesses sell only to be run into the ground. read more

So frustrated with this company. We got 3 of our 5 Christmas pajamas ordered mid January. When they didn't arrive by Christmas I messaged the company- still no reply. I then sent another message through their messaging system- the ONLY way to contact them and have received no reply. The phone number published says there are no live agents. I would NEVER order from this company again... so frustrating and a loss of over $150! read more

I paid for an order and never received it! Then they had the nerve to ask me for a review! Don't do it! This company is a sham. I never received a refund read more

I ordered a gift for friend. did not arrive No one to talk to. no answering machine. no return emails. no way to track online. no help chat no customer service. I think I've been scammed from what I thought was a legitimate company. BEWARE!!! read more

Terrible Customer Service!! There WAS one individual from the old regime answering all calls - she was terrific but now nobody is answering phones. New ownership is horrible. I finally received my order (after a month), it is missing an item and now I can't get in touch with anyone!! read more

This company is garbage. Completely unresponsive to any inquiries about my order. I ordered four sets of pajamas for my family on Dec. 5th. All items were listed as In Stock, so I figured they would arrive in time for Christmas. Two weeks later, I reached out for a status update and all I got was a form letter saying they are looking into it. December came and went and still no order. I reached out again at the beginning of Jan and no response. It's now the end of Jan and I've reached out again, still no response. At this point, I'm going to have to report them to the BBB and other agencies for fraud. From all the other reviews, this company is clearly terrible. read more