I have been using this shipping company for several years. I was surprised to see the low ratings…read morethey have received. They have been nothing but helpful and knowledgeable since I started using them. I was in and out today in less than five minutes. The associates were both polite and friendly. I will be using their services again.

Absolute worst customer service and employees. Avoid this place at all costs. Rude people and awful…read morevalue.

I've used this store several times over the last 2 years and I am consistently impressed by the…read moreemployees - they are professional, competent, helpful, and friendly. It is NOT easy to find good help in the Keys, and I admire that they manage to find and retain good people here. Thanks for your help! And they also sell fun greeting cards.

I have been living in big pine key now for seven years and the customer service in this town…read moreincluding this store has become unbearable by people who think they can come own a business in our small community and treat locals like this. store owner said this "since we don't make any money on this delivery we have to charge you $1.50 plus tax for a piece of tape". For a small piece of tape!!! To tape one end of the box? not only will I never go there again...but will try to make others choose another store who believes in helping the community out more than making $$$.

Great customer service! Staffed w people who seek solutions to problems, not the other way round.read more

Went in to buy a box and was met with rudeness. I gave it 2 stars because like it or not its closer…read morethan the 45 miles I would have to go to the next closest fedex Note. They do not accept cash

Deeply unprofessional and condescending -- beware if you're a tourist or person of color…read more I had an extremely uncomfortable experience at The Key West Mail Room -- one that mirrors what others (like Divya N.) have already shared here. The man working there was rude, dismissive, and weirdly antagonistic from the moment I walked in. He asked if I had "postage and stamps" while I was holding a stamped postcard -- a question that made no practical sense and came off as a smug attempt to undermine me. When I chose to leave the store (quietly and without a scene), he continued talking at me as if I were still standing there, like he needed to perform for the one other customer in the room. It was surreal -- and deeply unprofessional. Only later did I find out they're not even on Google Maps, which I now realize may be intentional. It allows them to operate without accountability, avoid negative attention, and keep mistreating people -- especially tourists and people of color. If you're in Key West and need to mail something, do yourself a favor and go to the official USPS Post Office at 400 Whitehead Street -- the staff there know what they're doing and treat people with basic respect. Tourists beware: this is not the kind of local charm you're hoping for. This is the kind of place that makes you feel small, confused, and unwelcome. Don't waste your time.

Avoid at all costs! (Unless you like delays and lies)…read more Was given a painting during my holidays in Key West and needed to ship it home. Trusted James (owner) of the Key West Mail Room to ship it to me. He said it would go FedEx ground and he would get it shipped promptly. Weeks go by and the tracking number he gave me shows it is not given to FedEx. I tried calling over a dozen times but the phone just rings and then goes to voicemail that cannot take your message because it is full. I found an email address for the store (via their old Facebook profile) and emailed that.... no response. After two weeks, I had to send a local friend to the store to ask James where my painting was and when it would ship. He was told that the delay was due to having to order a box to ship the painting in. He promised it would be sent on Tuesday. LIES!! LIE 1: He didn't ship it that Tuesday, he waited until Friday. This was 3 weeks after I paid him to ship the painting! LIE 2: Then, it arrived in a "box" that was cobbled together by taping together some used Amazon boxes. The painting was placed inside another used box that originally shipped "Stacey M" her Kasper brand dress. (I know because the original shipping label was still on it!) The only nice things I can say is that it did not arrive damaged and that FedEx was faster to get it to me than I expected, considering it was shipped via ground service. Why one star? Because YELP won't let me give zero stars. AVOID!!! Go to another shipping store instead.

Tropical movers have moved me three times & each move was prompt/ expert/reliably efficient- they…read moreare professional and polite- fragile items are expertly handled with care top recommendations Tropical! thank you

Hired movers to help move my mother in law into her new home, extremely helpful and willing to go…read moreabove and beyond.

Quick and easy PC repair at a great value. Needed the hard drive replaced on a new to me laptop and…read morethey had it done in just a few hours. Great customer service and extremely professional.

Stopping in the port of Key West with an ailing iPhone, and three weeks cruising to go, was very…read morestressful! I took a cab to Keys Technology and the very capable young lady corrected my problem in ten minutes, and for a very reasonable price!! Thank you!! ( Glad I asked the taxi to wait!)

Absolutely A+++ service! We received honest and trustworthy…read moreservice with excellence skill and craftsmanship! Fair and reliable customer care and quality that delivered promptly and efficiently with a price tag that was perfectly affordable! We love the new railings and the quality service. We will definitely use them again! A+++++ Service

Thank you Loukas and Antonio for making a longtime wish come true. I have followed the Nuestra…read moreSeñora de Atocha wreck since I was a young boy. I stared for so long at that fabled cross. Now, thanks to you, I have my own 18k and emerald copy. Thank you, again. Chris M.

The guy literally told me "Let's go waste time" I was in…read morethe store for probably 2 minutes. I asked for a price on a bangle. The love bracelet was over $255/gram. I inquired on a different item and that was my store feedback. "Let's go waste time" Poor service