I've used this store several times over the last 2 years and I am consistently impressed by the employees - they are professional, competent, helpful, and friendly. It is NOT easy to find good help in the Keys, and I admire that they manage to find and retain good people here. Thanks for your help! And they also sell fun greeting cards. read more

I have been living in big pine key now for seven years and the customer service in this town including this store has become unbearable by people who think they can come own a business in our small community and treat locals like this. store owner said this "since we don't make any money on this delivery we have to charge you $1.50 plus tax for a piece of tape". For a small piece of tape!!! To tape one end of the box? not only will I never go there again...but will try to make others choose another store who believes in helping the community out more than making $$$. read more

I normally don't write reviews for package shipping locations because, well, you bring your stuff in, they double check where you want the package to go and you pay them. It's not a complicated transaction. So, normally, what's to say? Except in this one case I have to acknowledge really exceptional customer service. When I'd packed my suitcase, I'd managed to get the expansion zipper hopelessly stuck. I'd meant to bring it to a luggage repair place to have them work their magic, but, of course, I never got around to it. When I got to the UPS store, the woman there mentioned it. Because she was worried that it might get damaged in transit, she offered to try to use some soap to unstick it. I didn't think she'd be able to do it, but I was certainly happy to have her try. I just got my packages from the Keys yesterday, and there it was, all properly zipped. Of course, the point of this story isn't, "if your luggage zipper gets stuck, ask for help at the UPS store" but rather, that the customer service at the Big Pine Key UPS store is way above and beyond. P.S. I wrote all that before I opened up the box of misc. stuff that I'd accumulated and stuffed into a big ikea bag. None of it was particularly important, just stuff that, well if I was already sending a box home, why not throw in the extra measuring spoons I'd picked up, sort of thing. I've done that before, and typically the bag is dumped into the box with maybe the decorative dishtowel kind of looped around the coffee mug (which, in fairness, is the way I gave it to them). Not this box, everything was neatly organized, wrapped, taped. Seriously, I may need to borrow extra stars from other reviews to convey how terrific the customer service was at this location. read more

Absolutely terrible service. Every package I order gets here late and I recently ordered something and paid for 3 day shipping but somehow it is still taking them a week + to deliver it ?? Garbage . read more