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    Palace Theatre

    4.0 (4 reviews)

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    Cumberland Canteen - Spinach Artichoke Dip

    Cumberland Canteen

    3.4(96 reviews)
    3.8 mi

    Our family really enjoyed this place for the setting and the food (my gosh always huge portions)…read moreand the staff were attentive. Many options for diners and we go there to celebrate many life events.

    I really want to like this place... the food and the ambience are actually pretty good. I just…read morecan't get around what a complete dumpster fire the service is. It's is a complete joke for no other reason than they just don't seem to care. Not a staffing issue as I've seen in other reviews in my particular case. Came in yesterday (Saturday) morning alone for breakfast. There were two other tables of 2-3 people in the whole place when I arrived so place was maybe at 10% capacity. Both tables already had their food. There was no staff present when I walked in so I sat at the bar, the bartender was also not present. I sat there for 10 minutes or so before anyone came out. The waitress that did eventually come out but walked by me to check her tables and didn't pay me any attention and then disappeared into the back again. She went back and forth a few times continuing to check tables and not address me or send out the bartender. As I was about to leave she came over without a word, dropped a menu, didn't take a drink order and walked away. I've been here for 30 minutes or so now finally and have a menu and no other acknowledgement I exist. Finally the bartender comes out from the back and asks what he can get me. I ask him for a cup of coffee and before I can say anything else he disappears into the back. I was fully ready to order but figured he was grabbing it and coming right back. He was literally in the back ANOTHER 20 minutes and when he finally returned without the coffee he said he was making a fresh pot. He finally returns with the coffee (in a paper to go cup? This is a sit down morning brunch) and takes my order. I ordered waffles and waited. I've been here nearly an hour now in a practically empty restaurant and just now ordering. Another table comes in, gets sat, and eventually gets their food. I'm still waiting. The bartender pops back out for a second, sees me looking royally pissed at this point and I point at the new table eating and motion back at him like what the hell is going on? He walk over and says "I burned all your waffles and had to start over." Ok... what's it take to cook a waffle... 2-3 minutes? We're 90 minutes deep at this point. Finally someone else appears with my order. Again I will be fair, when I did finally get it the order was pretty good however at this point I had a 10-15 minutes before I had to be somewhere else. I wasn't expecting breakfast to take two hours. I ate about half of it and asked for the check. They dropped it without a word and I paid and left. Let me say I grew up working in restaurants and bars and I can be very understanding of a full restaurant that's understaffed and doing their best. THIS WAS NOT THAT. They literally just did not care. To say this place is grossly mismanaged would to be implied that someone is managing it at all, which doesn't seem to be the case. The food was good but not good enough to deal with this again anytime soon.

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    Palace Theatre - movietheaters - Updated June 2026

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