I'm surprised by the bad reviews. They have, by far, the best sicilan in the area. You need to ask for it well done because they don't bake it enough otherwise. I dined-in once. The service was good and the pizza was good. Not NY or NJ but good for the area. read more

Up front, all my reviews are based on my expectation going in. That is; the best 5-star sushi I ever got from a truck stop would fail if I were at Nobu. That said, Palermo's is a Pizza+ place strategically located outside a managed (vacation) community. From the top, the parking lot is a danger to get in and out as well as just navigating the trucks parked in front in unmarked spaces better suited for compact cars. You walk in the front door, facing the restrooms with dining room to the right and the bar / dining room to the left. We were not so much greeted as stared-at, like we were supposed to tell them what to do. We witnessed the same lack of kind control at the entrance by 3 other employees, as there seemed to be no one in particular who was meant to control front of house. We were early for dinner on a week day, about 4:30 pm, so the place was empty but for 3 men at the bar and a pait on the patio. Still it took a while to get menus. Then longer to get drinks. We just wanted to get a fresh pizza, which should have been a slam-dunk for a business that thrives on delivery into a gated community. We ordered the 'granma pizza' and an order of calamai. Again, it took 20 minutes to get the calamari, which was dreid out, possible from a heat lamp. The batter was light and crispy, but they had no flavor at all. Just a little salt/pepper would have given it flavor. We had asked for extra sause with them, that was forgotten. The 'granma pizza' which is simply square flat crust with sause and cheese took another 20 minutes. Maybe they got stuck peeling the plastic wraps off the cheese-like slices? At least that's what it looked like. The service was barely a notch above 'get it yourself!'. Which made the final cut such an insult. I've seen plenty of places list suggested tip calculations on the bottom of the check. Usually it's just a note in fine print showing you the math for 15, 18 & 20% - and hoping you add one of those or more, which since COVID, we always do. This roadside nightmare had the stones to print 4 check-boxes for you to choose - 20, 22, 25 and 30% !!! I did tip over 20% because we do, but that will be the last. I stopped short of a 1-star review, because, although Palermo's was a complete disappointment, that's all it was; disappointing on every level. read more

Palermo’s Pizza - Satelite view - Italian Near Me - Lake Ariel, Pennsylvania

The food and pizza is usually a solid choice for the area. Try the meatballs they are definitely worth it. The wait staff is very friendly. read more

Service has been on/off Also 2 thin slices of Italian bread for the table is not good especially waiting 40 minutes for it! read more

Palermo’s Pizza - Bread really????? Embarrassing what restaurant would give this to their customers???? - Italian Near Me - Lake Ariel, Pennsylvania

It was the Thursday before the Fourth of July maybe that had something to do with it. But it just took way too long after we ordered to get our food. Almost an hour. Food was good. read more

We tried this place out and have to be honest. Doesn't cut it. Grandma pizza - NG. I get it, I am in Pa, but you have to be able to understand what a pizza is all about, come to Brooklyn, NY and get a taste. Now on the flipside from the Tavern part, sure looks good and has a lot to offer. read more

We were there around 4 pm. The place was empty, yet we waited close to an hour for the food. Oh boy, I'm sorry to say this but the food was awful. I ordered shrimp francese , it was terrible. The ambience??? There's none, it looks more like a cafeteria. It's just too bad there aren't any good restaurants around here so we settle. read more

Great meal and service! Our server, Carly was pleasant and attentive. We always ask for her when we dine in

Our Server was Ruby she was friendly and efficient my wife ordered Penne and Chicken with Broccoli ,also included was a house salad, Italian Bread the pasta which was enough to feed three adults she stated her meal was wonderful. I ordered a cheese Steak wrap which was finished in the oven. Cheese melted, steak was thin and chopped L&T absolutely delicious FF were batter dipped and served piping hot! meals were plated on heavy kitchen wear which held the heat until the meal was finished. The price was equal to the quality of our food. Very nice, Clean and friendly ps the Cake portions are enough for two to enjoy! We will return. Stop in and try for yourself! read more

Palermo's restaurant is great ! Friendly bartenders and waitresses the food is delicious very kid friendly. All around great experience read more

The takeout service at this restaurant is atrocious. They do not get orders right, made my wife wait while part of the order was made, and then when the other part got stone cold, they made her wait again to re-make her food. Stay away! read more

Stopped for lunch on our way home from Lake Wallenpaupack. Walking in the place had that great fresh cooked Woodfire pizza smell. Service was great. We had wraps and subs which were all very good. The bread used for their subs had a nice crunch and was very fresh. We had chicken cutlet , red roasted pepper, mozzarella, and balsamic hero along with a few chicken wraps and a meatball sub all are very good. The fries and the onion rings were outstanding. read more

Just needed to be cooked a touch longer, but the 12" wood fire pizza was GREAT. Buratta, Prosciutto, sliced tomatoes !!!! Going back next weekend for more!! read more

We came here with the place recommended to us... but it did nothing but disappoint. We ordered a chicken parm hero and the seafood scampi. The hero was anything but heroic.... And the scampi was just inedible. No flavor, no sauce on noodles, and the seafood was bland. We sent the scampi back and got a slice of pizza instead. Only to be met with a soggy bottom. read more

Went there last weekend. Called ahead for take out. When my husband went to get it he was promised it was coming out. It took a LEAST 30 minutes after being lied to about the food being ready to have the manager come and start the order. My husband saw many people standing around the kitchen doing nothing. Wings were very dissapointing. They tasted like old chicken that had been frozen more than once. Cheesesteak was soggy. If we ever return to that spot we will AVOID Palermo's. read more

Let me start by saying, I love Palermos. I love the staff, the owner, the food and the atmosphere. When they are empty it's amazing. When it's half full or more...it's not great. The last 5 times we've gone it's either taken over an hour to get a simple dish. It's taken over 30 minutes to be asked if we wanted a drink and to get a menu. Last night we walked in and the patio was about 30% full so we asked if we can sit on the patio. Before even being greeted she said "oh, it's full and going to take a while before we can seat you." There were exactly 8 open tables when I went out and counted. (7pm) So...we stood there at the register waiting for her to come back and after she passed us 6 times and waited 12 minutes...we walked out. Went to Drafts which was 2X as busy but we were greeted, told it would be a 20 minute wait. Eventually found 2 seats at the bar and had a great meal. Palermo's needs to do a better job with honest communication with their guests. If you're short staffed...tell people. Don't leave them hanging. I don't think we will be going back. It's just never a good experience in terms of the wait, the time to get served, or the communication. read more

Got take out food very good fresh and hot . Will be back again Order was ready when we arrived read more

Few places around here deliver, so we really.. really wanted to like Palermos. We have ordered different dinners from them now four times hoping to find something we liked and would order again. All disappointments but tonight was horrible an d unedible. Tonight we ordered delivery from them and was told 45minutes. An hour and a half later we get the delivery and everything is burnt. The Sicilian pizza is so badly burnt the cheese is rock hard and black. Out pizza rolls are dark, and we could not get the burnt taste out of out mouths. How do you let that go out the door? We tossed all of it and ended going out to dinner late at 8:30pm which was what we were trying to avoid by ordering delivery 2 hours before.. Convenience is not worth it. Have yet to have a good meal from them. Gave them four tries and tried different menu items..and we are done. read more

Palermo’s Pizza - Burnt delivery right out of box. Shame on the staff for boxing and sending this out. - Italian Near Me - Lake Ariel, Pennsylvania

We had a very nice waitress but that was about it. We had wings....it was like a mix of tomato sauce and buffalo sauce, very different. I wasn't a fan but someone else may be. They were also tiny. After eating the wings it took over an hour to get any type of food. We were told it'll be right out, then we were told the kitchen staff is backed up because of to-go orders, and told kitchen staff sucks. Either way, if you're going to own a restaurant you need a good kitchen staff. I would hate to be in the waitresses shoes because they probably don't get good tips because of the lack of help in the kitchen. Anyways, after an hour a different waitress told us our food would be out soon and that the burgers are ready and sitting under the lamp. Sorry, but to know my food is sitting under the food lamp/heater doesn't make me feel good. Two minutes they bring out the two burgers but no one else's food. My burger was cremated! At that point we payed for the wings and seltzer and left. read more

Palermo’s Pizza - Cremated burger - Italian Near Me - Lake Ariel, Pennsylvania

I've tried the pizza and chicken parm hero and both were not good. Now this was when they first opened for business and I've heard they changed cooks so I guess I'm gonna have to try again. I live in the hideout near front gate so I'm less than a mile from Palermo's so I'll have to update soon hopefully read more

The food is disgusting. Please don't claim to know how to make pizza. What you serve is FAR from it. Terrible service, was empty and yet waited 10 minutes for a menu read more

Had pizza here and my vote is the best in the area!! I grew up in Jersey where pizza is a big deal! read more

Palermos is fantastic! great food friendly service family friendly the pizza is great the usually have entainment. plenty of TVs at the bar. read more

The one good thing I will say is we were able to walk in with a very large party on a Saturday evening. But the service was terrible. The food took forever and there was a 45 min gap between the first persons entree coming out and the last entree arriving. They also got two of the orders wrong and did not apologize once. When my friend asked for the correct order the waitress snapped well you'll have to wait for it and we had already waited an hour for it. Also the food was not good on top of it all. read more

Order a hamburger ! Toasted bun That's what u get. No would ? you like lettuce tomato onion? Nope you get JUST MEAT & bun oh yeah sorta a toasted bun. What a joke. read more

Do Not expect to place an order if you have cash. The driver stated that they do not have cash unless they have deliveries and previous orders with cash . Makes zero sense,but as per him that is the policy read more

A wonderful Italian restaurant in Lake Ariel. Try the Palermo tower, a massive serving of veal, chicken and eggplant parm. Great wings, fresh bread and pasta. We had a wonderful server named Jaime who was terrific and attentive. Great atmosphere and they have live entertainment on the weekends. Tonite was Jeff Selear, great voice and music. We have been to great Italian restaurants in New York and Boston and this place can proudly stand alongside them! read more

See all

Food and drinks were great and FRESH! Exceeded our expectations and would love to come back!

I was very impressed by the food. From North Jersey so there is a severe lack of quality Italian food up here but they are from Staten Island and everything was excellent. read more

Our dinner got off to a rough start when we came on a weeknight where about a 1/4 of the restaurant had customers, and waiting almost 15 minutes for someone to come to our table and give us menus, take drink orders, etc. Once someone did show up, we ordered a pizza for my wife and I to split, plus a couple drinks. The pizza was good, not great, and the service was hit and miss throughout. Probably won't be back. read more

Fantastic pizza, especially since they've started doing wood fired pizzas on the weekend. It can be a bit slow on Friday and Saturday nights, their estimated time for when your order will be ready is usually off. During bc the week however it's spot on and relatively quick. The few times I've gone in and sat down I haven't been terribly impressed with the service but the food is still great. read more

Went to this restaurant many times and every time we go it gets better and better.... Seafood dishes are fantastic and the pizza is the best around.... Give it a try, you won't be disappointed read more

I only starting ordering from this place because Rolly's Pizza in Lakeville closed. We would usually have the food delivered. Every time we ordered the order was messed up and it wasn't 1 thing, it was the entire order. I ordered a prosciutto and fresh mozzarella hero and there was 1 piece of prosciutto on each half of the hero. The hero is like $14.00 and all they gave me was 2 slices. That was the final straw for me because I am so done with this place. read more