This is the spot to go! I've been coming here for years. Everyone is so kind and helpful. And to keep that year round tan. Special shout out to Mia who is always nice and professional. Thank you! read more

I have tanned at this place for years I've never really had a bad experience until today I signed up almost a month ago and I've been coming in regularly every day today I came in and the girl told me I had a back payment of $35 I asked her for what and she explained to me that I asked for my account to be frozen in 2020 when I asked her you guys closed in 2020 for Covid she didn't have an answer to begin with I didn't have an account in 2020 or 2019 I only go for two months at a time and then then I cancel i've been doing that for years ‍ I just feel like this place just wants more and more and more money when I signed up it was $65 Plus a $20 sign at fee and then I was told I had to sign up for two months which was fine with me but I just feel like they're just all about the money read more

My GF and I have been coming this salon for some time now, 10 years maybe ? The service has always been great and all the girls are very friendly, nice and polite. We were in this past Tuesday and had the pleasure of meeting Haylee. After leaving we got to chatting and wondering if we have really missed out on this much info or, are not all employees this interested in they're job ? Since we've been going I was never told I could maintain my tan with a certain bed ? There was also a few other things she brought up that we were not aware of. Shouldn't all of your staff be doing the same to look out for the best interest in your customers ? I would think this would be a standard requirement ? Am I wrong ? Anyway, I just wanted to give kudos where it's due. Haylee was great, I think she could be a great trainer/ Mgr and be a great asset to your business for sure. What a pleasure to know there truly still are people that care that much about they're job. read more

Do you guys not have a working phone number?? I've been trying to cancel my membership for 3 months. I haven't gone back since May! Such a rip off read more

Went in for a spray tan. Usually I spray at limonite but I happened to be in the Area. The staff was so sweet and helpful and made awesome recommendations for me! Thank you Chelsea for all your help :) read more

I've been going to this tanning salon for more than five years. I've always found it to be very clean and the customer service is great! The beds are always updated with new bulbs and I've never been disappointed with my tan! Very good management! Kim and Danielle are outstanding employees! They are very professional and friendly. read more

What a terrible company Expect over charges and diferente front desk girls unable to cancel your account. No customer service phone available, just a terrible comply to deal with. Get a nice spray organic tan for way less and not so much damage to your skin anyway! read more

Had never gotten a spray tan before and decided to try this place a. because it is less than 10 miles from me, and b. they had a Yelp deal for first time customers. Loved the color, the girl on the phone and one at the reception desk were really nice, and I was shown the monthly packages without being pressed/pressured into anything. Definitely planning on going back when needed. read more

They don't let you cancel!!! **caution** If you attempt to cancel and have an outstanding balance, they don't let you cancel and continue to charge you monthly until you have a 0 balance. They DO NOT let you know this. We had NO problem paying our balance and were expecting a final bill following cancellation since they would NOT allow payment over the phone. They just do not allow you to cancel, and do not let you know you haven't been canceled, and continue to accrue your membership payments. This membership is a SCAM. We emailed and called and emailed and called. Just a courtesy warning for anyone getting sucked into the membership scam. read more

I wanted to revise my previous review because I'm very disappointed in my previous experience with Palm Beach Tan. Originally yes, great experience but a few months after they had changed their company/service structure and required non-members to sign up for a spray tan membership rather than a one time use/fee for the service. Last year when this happened around July/August they had not updated their website and now they have to reflect the new change. Yet I'm very disappointed and think this is a bit ridiculous to be honest. You expect consumers to pay a monthly membership "x" months out the year when it's cold? And you expect customers to pay for a spray tan membership that they wouldn't really use every month but rather have that money go into their own pocket. To each there own, if your a spray tan advocate and don't mind then great pay the membership. However for those that enjoy the service and don't mind paying a one time fee but don't want a membership. I think it just doesn't make sense not only is your business loosing money but you're not thinking of your other clientele. read more

IF I could give less than 0 I would!!! Canceled my membership 2+ years ago! Guilty of not checking credit card statements every month over close to $9.00 a month and didn't know I was still being charged for those 2 years until they called me to tell me they could not process the charge. Changed my credit number when I realized I was being charged. It is their policy that they DO NOT REFUND which i don't think is legal? That's my next step to find out. Their staff is totally incompetent! They knew I canceled as I have a pool but didn't have my paperwork. STAY AWAY OR CHECK YOUR BANK ACCOUNT!!!! read more

This is a pretty good tanning salon. I really enjoy the variety of beds which range from your simple standard bed to Sun Angel (the most awesome bed) which scans your skin and adjusts the bulbs based on your skin color. Thank goodness for creations like this because they help us fair skinned folk get our color on. The front desk staff is why I like this place. They are super knowledgeable, friendly and always engage me in conversation when I visit. I feel very welcome and appreciated as a customer. Here's a big bonus - once you are a member for a certain amount of time, they upgrade you for a month. I received an email yesterday which upgraded me to a higher status so I can use all the beds in the facility without paying extra. read more

This place is awesome! I've been coming here for over a year and I wouldn't go anywhere else. My JLo glow is ON POINT! read more

The girls that work at this Chino location are just awesome!!! My tan is absolutely amazing and beautiful! Thanks Jenny and Amanda! You guys rock!! read more

Do Not sign up for a membership!! I was not told about the $20 membership fee They said there was a 30 day moneyback guarantee. I only got two spray tans and they were blotchy and horrible. When I called, Amanda to get a refund, she told me that she added up all the services I received(2 spray tans) and it went over my monthly charge, which was only supposed to be $60. But it was $79 Nov 20 another $26 December 1, so I paid over $100 for two spray tans, does that sound right? . I don't think so. . I am so sad that Planet Beach had to close their doors because of Covid. I had a membership with them for years. for $60 it included spray tan, tanning bed, red light therapy , hydration bed, , red light therapy facials.. And the staff were all so nice and friendly. Save your money go somewhere else. I have never written a negative yelp review before read more

Went in and sprayed at chino location. I absolutely loved the staff and they made amazing recommendations! Thank you Jenny and Amanda you are the best! read more

I just moved into the area, and I have called this location a few times and every time I call whoever answers is so amazing and nice on the phone with great customer service skills! I just called a minute ago, and Jennifer answered and was so nice and answered my questions for me, so I'm about to get ready and head on over for a spray tan. It's my first time being here, so hopefully it goes well! read more

Came in for a spray tan and was helped by Amanda. Her recommendation was a perfect match. No streaks and no orange glow. Loved it! Amanda's customer service was awesome! read more

Don't give these guys your credit card info. False Advertising! I got my wife a $100 gift card. Manager Roxy or Roxeanne, said they needed a credit card to attach to account. We signed up for the 2 month trial which was $74.95 for Diamond Membership with unlimited use for first month, second month would only be $20. When the time comes to check my statements, they charged me $86.74 instead of the $20, and again $83.45 for another month which I didn't authorize. I call to speak to manager but not there, employee takes my number down and manager calls 3 days later. She is denying the promo and pretends to not know what lies her employees are selling. She offered me store credit instead of a refund. STAY AWAY! I emailed the district manager and waiting for a reply. Hopefully she makes things right. If you been lied too with false advertising, contact the better bus Message sent Penelope read more

This store is absolutely AMAZING!!!!!! The staff is super knowledgeable and got me my perfect tan! The manager was very helpful in selecting mistic additives! Thank you ladies! I'm recommending you to all my friends:) read more

This was my first time getting a spray tan, the girl who helped me (Amanda) was super helpful. She explained everything. This made getting my tan so easy. When I was finished, Amanda explained about washing my face an hour after and to make sure I showered before I went to bed. I will definitely be going back read more

I have been going there for over 4 years, the staff back then were so nice and polite, lately the staff have been rude and make customers wait for a long time while helping other customers advertise lotion and trying to sell them products- also I have complained so many times about no music in a certain bed and it's not fixed, I pay every month and hardly go cuz I don't wanna be treated disrespectful very sad read more

Unacceptable behavior from front desk. Unfriendly staff towards vaccinated individuals.

Do not join here. Could not wait to cancel. The girls here have no sense of urgency to check guests in, so expect a line that takes 20-30 minutes just to get into a bed. They also put me in a faulty bed, and I didn't know. I asked for 9 minutes and it shut off at six. When I told them this they told me it was my fault and could not let me get those 3 minutes and said I had to wait 24 hours to tan again. Then they promised a manager would reach out and no one ever did. Then when I wanted to cancel my member ship ( you are locked in to 2 months) no one answered the phone for 2 days straight so I had to call another salon to help and get a corporate number. When a district manager got back to me she defended everything including the ridiculous wait to get in. Which I explained is because one girl spends 5-10 minutes with a guest signing them up and the other is just off doing laundry or wiping things instead of cutting down the line. Which she said is fine it's the area which makes it busy. No it isn't. I'm excited to go back to my old salon where there is no wait, no 24 hour rule, they answer the phone, and where the manager is on site for any issues. Save yourself the head ache and drive further for a better salon. read more

This place is great. The ladies behind the counter are always so helpful and sweet. I'd recommend anyone looking for a clean and relaxing spot to go to Palm Beach Tan. 10/10! read more

Love this place - the diamond bed is awesome gives me a great tan. The girls are all great but the manager always remembers my name and makes me feel important - highly recommend read more

The manager Jenny is so helpful and sweet! I haven't spray tanned in years and I am very pale. I was nervous to try it again because i was going to a bachelorette party. She recommended me getting a dark spray with mocha island and a primer. I felt AMAZING with my spray and my friends couldn't believe how well it turned out! I will definitely be returning for every event from now on and i would recommend this salon to anyone! If you have any doubt about what to get or just have questions in general Jenny will definitely make you feel at ease! read more

Thank you Monique! I've had my membership for the sunless spray tans for a few months now & most of the time I tan at the location closer to my job in the OC mostly. I decided to come back to Chino since it is closer to home & I'm glad I did! I went in late night for a session & MONIQUE immediately greeted me & was very welcoming. I let her know it was my best experience there because of her. She had an outgoing personality and was very attentive to what i was looking to accomplish as far as color & delivered the best customer experience I've had Palm beach tan. read more

**DO NOT GET A MEMBERSHIP HERE** I am beyond pissed!!!!!!!!!!!!!!!! I have been getting charged for the past 8 months!!! This is no exaggeration! I have not been in there for the past 9 months!!!! I keep calling to cancel my membership but I have to go in there personally to cancel it. I keep asking for a manager and when I do get transferred to a manager she can't do anything for me! I always get the same bs! "You can freeze your account online" well guess what!!!! I've tried multiple times but there is no option to Freeze your account online !!!!!!!!!! I called and I asked for help.. They said the manager was not in. She returned my call 2 days later but I had been charge AGAAAAIIIINNNNNNNN.. I'm so over this place!!! Woke up this morning for another charge and it gets me so mad!!!!!!!!!! I'm paying for something for almost a year that I have not even used!!!! You think that for the past 9 months of I were able to go in and do it I would!! But it's nearly impossible for someone that works 14hr shifts 6 days a week!! I mentioned this to them I also mentioned how I moved out of the area!!! Obviously they do not care! They just want money. The last time I went was back in August and I drive for over and hour due to distance + traffic!! I asked to cancel my account cause I moved but I didn't make it on time. You can't cancel after a certain time. I think after the 21st. I told them I moved they just kind of smiled and said "sorry" i ignored it cause I liked them at that time and just got my service done.. Let me mention that when I did live in the area I still worked as much and sometimes I did not have the time to go in. So did you know your services expire? Yeah you pay for them but if you don't go in within the certain time they expire ?!!? What the hell?! Why did I ignore such horrible service !!! I was not going to mention my first visit but you know what I'm so done with this place!!! My first visit was horrible! My co worker referred me.. I went and got the mystic. It was my very first time ever tanning. I did not hear the machine ever tell me to turn around.. Which is a simple mistake it was my first time the guy working there even said it "it happens all the time to newbies" I was freaking out that I only got sprayed in the front so I skated to go back in and they charged me so I ended up paying about $80 for my first visit. Membership and all. The next day I told my co worker about the experience and she said that her first time it was the same way but they did not charger her because it was just a simple mistake. She called the manager and the manager had me talk to her personally and offered me a complimentary Mystic session. Which I was not expecting. The next time I went in I told the front desk that the manager said I had a complimentary session if I could please use it. Front desk said it wasn't showing on my account. I'm the type of Person that just lets people step all over them obviously. I just ignored it and used the one I had paid for the month. This membership has seriously been a nightmare! Do not do it!!!!!!!!!!!!!!!!!!!!!!!! read more

I will never come back. The customer service is horrible and they are so RUDE. They will trap you into signing up and over charging you. Even when you freeze your account they still charge you a fee. When I ask why I'm getting over charged they rudely explained it and made no sense! I even tried to be nice and just stick through the whole month because I was being charged. From there every time I walked in the staff would have a negative attitude. For that I am NOT coming back. The lay down tanning bed is horrible. It didn't give me an even tan. Some area was lighter and some area was darker. Plus, I would have to come in more frequently just to get a shade darker. However, moving to a stand up bed was better, but cost more. The staff will charge you without explaining anything. The tan is much more even and faster results. read more

The second time I went back because I was going so many years even through I have say and save wanted to use my tan dollars. These 2 girls were helpful and this time the room was set up and clean. Thank you. read more

Best place to go tanning. Staff is friendly and helpful and the salon is always spotless. Good selection of lotions. Some may think it's expensive, I think it's reasonable pricing. You get what you pay for. Nice tans aren't cheap!! read more

Palm Beach Tan - I've been to a couple tanning salons and Palm Beach Tan in Chino in the best!! - Skin Care Near Me - Chino, California

I started a week long free trial and after being generally impressed, I purchased a silver level membership. The staff here is always so friendly and helpful. I don't feel like they are constantly trying to upsell me like most tanning salons. This place is always so cleanly and I have never had to wait for a bed. They are very helpful in suggesting tan times and adjusting times for their customers. Their prices aren't an amazing deal, but it is in line with other salons and they have nice benefits for joining and for staying every month. EDIT: Quitting was quite the process. I went in and cancelled and then got charged the next month. So I emailed customer service and they would not refund me the fees, but assured me I was cancelled and wouldn't get charged anymore. The next month came around I got charged again! So I called my local shop and she walked me through cancelling online, once again. I cancelled through the form online and finally it worked and I didn't get charged for the next month. So frustrating! I paid a god chunk of change that was wasted and they would not do anything about it! read more

Love their line of machines available, including the Sun Angel. No per tan pricing, you gotta buy one of their 4 monthly options ranging from best bests to the normal ever day tan bed that Ben around since the 8's. Staff is awesome, place is clean and always ready for you. The only reason I didn't give 5 stars is there's too much up selling. I just want to come in and tan. When I need something I'll ask. read more

Horrible customer service. Walked in and was ignored. I'll be using the sun from now on

My first spray tan! Sammy helped me through the process and was helpful and patient. She is awesome and goes above and beyond. She's definitely an asset to the business. read more

I'm sorry to say, although friendly, the staff was not explicit when I signed up for a membership nor thorough in resolving issues. I was visiting from another country this past April. I am a California native but have been living in Italy for over a year now. I wanted something short term because I was only visiting for a month and wanted to be tan for a wedding I was part of. The young lady who opened my membership said the memberships are month to month and I could cancel any time. AFTER running my debit card, she asked me to sign some electronic agreements; 1) regarding tanning safety policy and 2) automatic debit agreement; not until this point did she explain I would be billed a 2nd month (in May) and AFTER that debit, I could cancel. She did NOT say this prior and I explained to her I am leaving at the end of the month. Had she been explicit in the details of the membership, I WOULD NOT HAVE PAID EVEN THE FIRST MONTH. I even showed her my flight details. She told me not to sign the electronic agreement for automatic debits and I did not. She said she will leave a note on my account. I called a couple weeks later to ensure I would not be billed for May and was told by employee Tre, that he DID see note on account and would inform manager when she returns to salon to call me back, I did not receive a call. He also gave me a customer service number of 972-248-1504 but it was disconnected when I called. Furthermore I had a temporary U.S. SIM card & calling plan because I was only in the country for the month of April. I submitted a cancellation request on the company website and received a suggestion to suspend my membership - but I don't live in California. So, that suggestion was not helpful. I will also file a formal complaint to go along with this review. read more

Been coming to this tanning place for a few weeks. Best price I have found for a membership and Natalie was super friendly and helped me pick out a lotion for my sensitive skin. Wish there was another location closer to my area! Thanks girls! read more

I love this salon! It's always clean and the staff is super friendly and welcoming. If a problem ever occurs (which rarely ever happens) they are more than happy to figure it out for you. The assistant manager Amanda is always welcoming me in with a smile and gives her honest opinion every time ! read more

Wow, this place is a 5 star rating no doubt. Great service, and great results, definitely would not go anywhere else but here! Will recommend to family and friends! read more