Best Jeweler on the shoreline! Louis was recommend by a friend for watch batteries, I can't believe…read moreafter almost 20 years in Guilford I've only just recently discovered this place. Louis is friendly and knowledgeable. I had three rings sized and they were done in a week. For sizing it can vary, but the cost was surprisingly less than other jewelers quoted. I'll be going back to also have my jewelry cleaned. So glad I found this place!

What a genuine caring service. I brought my Hamilton in with a missing spring bar and within…read moreminutes he had it back to me. Side note: they only take cash or check but me without a dollar he didn't mind. I can tell this man takes his craft seriously and really cares for his customers, thank you very much.

The absolutely friendliest and kindest staff! Beautiful jewelery in our neighborhood on the green…read morein Guilford!

We took my daughter here to get her ears pierced for her 6th birthday, and Daniela was amazing! She…read moreknew EXACTLY how to make the experience fun and comforting for my child. She wasn't scared AT ALL (and got some great stickers out of it, too :) ). They only use the safest jewelry so that the chance of infection is very low. We were there almost 5 weeks ago, and my daughter's ears are healing wonderfully. I would definitely recommend!

Brought in my Casio G-Shock watch a week ago for a capacitor/battery change. Then another week…read morelater they called me saying they couldn't do the job because the watch, "recharges itself." My watch is 8 years old and is way past rechargeable at this point. Although I did leave them credit authorization to do the work they gave me excuse after excuse why they couldn't do the work which was a fairly simple operation. Thought it was pretty suspicious as they acted funny dealing with me since I walked in their store even after I paid them for the service. Must be something else going on there as they profiled me ever since I walked in...

I have had a very positive experience with Eddy and his staff! Very professional. I have had a…read morecouple of repairs purchased a new setting for my diamond. Recently purchased a grandmothers ring. Absolutely love it!

We had such a wonderful experience at Water Street Jewelers! They pierced my daughter's ears and…read morewere absolutely wonderful with her from start to finish. They were so patient, kind, and reassuring, and they made sure she felt comfortable and excited throughout the process. She left feeling proud and happy!

Loving our visit to the Madison location! It is a comfortable, low pressure shop. Tasteful, lovely…read moreshop. The woman that helped us has beautiful taste! Just needed a simple everyday necklace - and our choice - white topaz with diamonds - tiny, but very pretty to wear everyday and have not taken it off since our purchase. A must stop for us when we are in CT! Next purchase, everyday earrings. Will not go anywhere else. Thank you so much for helping us!!!

Great service and great people. Very welcoming right when I walked in. Clean atmosphere in there…read moreand also a great selection of jewelry.

Very friendly and helpful. Worked on my watch quickly and was very affordable. I would absolutely…read morego there again for jewelry repair.

The only place I will go for jewelry or jewelry services. Period. The staff is knowledgeable,…read morefriendly, honest, and trustworthy. Leslie and Doug and everyone who works there are true gems and make any time I go into the store an amazing experience.

We came to Romanoffs because it had a reputation of great customer service and integrity…read more We were helped by Jonathan and he was exceptional in his patience and guiding us through trying to find the ring we were looking for. Highly recommended.

This place is great! Very helpful customer service, great prices, and a large variety of products.read more

Friendly place in a nice location near the harbor. Beautiful scenery. Had a watch battery replaced…read moreat a very reasonable price. I would clearly go there again.

Horrible service on three counts:…read more 1) Without my permission, he replaced the seconds hand on my watch . He was suppose to just swap out the old mechanical movement and order/install a new movement. That's it. But when I picked it up, he informed me he ran into a problem of the original seconds hand not fitting onto the new movement. So he installed a different-looking seconds hand that he had sitting in his spare parts bin. That wasn't cool. 2) He was suppose to locate my original seconds hand and return it to me. He never did this. 3) He was suppose to locate my original date wheel and return it to me (because the new date wheel is of really bad quality). He never did this. My impression of him is that he's extremely absent minded. In both of my follow-up visits he forgot who I was and what was previously discussed. He never telephoned me like he said he would. That was just lip service. It's a good thing my watch was a bargain brand Swiss watch. It wasn't very expensive. God help anyone who brings a higher priced watch to him for repair.

Louie tryed to fix three watches One a hamilton Coronado he killed it it runs two hours fast . He…read moreagain tryed to fix a Hamilton piping rock forget it . The redial came out fine but the repair to the Hamilton Piping rock was a joke. The Hamilton piping rock needs to go to a real watch repair man.Then Louie again tryed to repair a Gruen Curvex this watch was also redialed it came out fine but again Louies killed this watch when he serviced it the Gruen Curvex . The crown seemed to be stuck like it was over wound .I payed him just the same . Just so i do not bring Louie any more watches .You can not make up a story like this but it is true