Best Jeweler on the shoreline! Louis was recommend by a friend for watch batteries, I can't believe…read moreafter almost 20 years in Guilford I've only just recently discovered this place. Louis is friendly and knowledgeable. I had three rings sized and they were done in a week. For sizing it can vary, but the cost was surprisingly less than other jewelers quoted. I'll be going back to also have my jewelry cleaned. So glad I found this place!

What a genuine caring service. I brought my Hamilton in with a missing spring bar and within…read moreminutes he had it back to me. Side note: they only take cash or check but me without a dollar he didn't mind. I can tell this man takes his craft seriously and really cares for his customers, thank you very much.

Horrible service on three counts:…read more 1) Without my permission, he replaced the seconds hand on my watch . He was suppose to just swap out the old mechanical movement and order/install a new movement. That's it. But when I picked it up, he informed me he ran into a problem of the original seconds hand not fitting onto the new movement. So he installed a different-looking seconds hand that he had sitting in his spare parts bin. That wasn't cool. 2) He was suppose to locate my original seconds hand and return it to me. He never did this. 3) He was suppose to locate my original date wheel and return it to me (because the new date wheel is of really bad quality). He never did this. My impression of him is that he's extremely absent minded. In both of my follow-up visits he forgot who I was and what was previously discussed. He never telephoned me like he said he would. That was just lip service. It's a good thing my watch was a bargain brand Swiss watch. It wasn't very expensive. God help anyone who brings a higher priced watch to him for repair.

Louie tryed to fix three watches One a hamilton Coronado he killed it it runs two hours fast . He…read moreagain tryed to fix a Hamilton piping rock forget it . The redial came out fine but the repair to the Hamilton Piping rock was a joke. The Hamilton piping rock needs to go to a real watch repair man.Then Louie again tryed to repair a Gruen Curvex this watch was also redialed it came out fine but again Louies killed this watch when he serviced it the Gruen Curvex . The crown seemed to be stuck like it was over wound .I payed him just the same . Just so i do not bring Louie any more watches .You can not make up a story like this but it is true

Charlie is the absolute best. My dad has been going to Charlie for over 20 years, and I had the…read morepleasure of using Branford Jewelers for an engagement ring, and they could not have been more helpful, kind, and exciting to work with. Charlie and Alyssa made the whole process fun and exciting, and they truly care about every customer. They go above and beyond. I'll go to them for anything and everything!

I came to Branford Jewelers to create a unique engagement ring for my fiancée in a more masculine…read morestyle. They weren't able to make certain features work, but the suggestions and recommendations they provided worked out even better than my original plan! They were extremely responsive and easy to work with, and my fiancée and I could not be happier with the results. I HIGHLY recommend them if you are looking to create a bespoke ring with incredibly knowledgable and creative professionals. I no longer live in Branford, but will absolutely be going to them any time we need ring maintenance!

Brought in my Casio G-Shock watch a week ago for a capacitor/battery change. Then another week…read morelater they called me saying they couldn't do the job because the watch, "recharges itself." My watch is 8 years old and is way past rechargeable at this point. Although I did leave them credit authorization to do the work they gave me excuse after excuse why they couldn't do the work which was a fairly simple operation. Thought it was pretty suspicious as they acted funny dealing with me since I walked in their store even after I paid them for the service. Must be something else going on there as they profiled me ever since I walked in...

I have had a very positive experience with Eddy and his staff! Very professional. I have had a…read morecouple of repairs purchased a new setting for my diamond. Recently purchased a grandmothers ring. Absolutely love it!

Great service and great people. Very welcoming right when I walked in. Clean atmosphere in there…read moreand also a great selection of jewelry.

Very friendly and helpful. Worked on my watch quickly and was very affordable. I would absolutely…read morego there again for jewelry repair.

The only place I will go for jewelry or jewelry services. Period. The staff is knowledgeable,…read morefriendly, honest, and trustworthy. Leslie and Doug and everyone who works there are true gems and make any time I go into the store an amazing experience.

We came to Romanoffs because it had a reputation of great customer service and integrity…read more We were helped by Jonathan and he was exceptional in his patience and guiding us through trying to find the ring we were looking for. Highly recommended.

This place is great! Very helpful customer service, great prices, and a large variety of products.read more

Friendly place in a nice location near the harbor. Beautiful scenery. Had a watch battery replaced…read moreat a very reasonable price. I would clearly go there again.

Lost a customer. Not the same since Kay has been gone. My…read morehusband and I spent thousands of dollars on our custom made wedding rings here. Even have our thank you wedding picture on their wall and have referred many people to them. I recently brought my ring in to have two sizing beads removed. they informed me they cannot do it in the store and it had to be sent out. I did not feel comfortable doing this, but they convinced me that it's totally safe and would be no longer than two days. I trusted them because they were the ones I purchased the ring from. Two days come and go and no phone call. I called them and they said they're still waiting for an estimate and it would take another four additional days! Another four days come and go still no call. I call again and they say it's going to be an additional two days. After those two days I go to the store personally to pick up the ring and it's not there as promised. I told Lou that this is ridiculous now it's been eight days when I was told two days. I was getting worried that my ring was lost and very upset. I wanted my ring back for an event that I was attending, I asked Lou if he could get it for me the next day. He said he would try but no promises and would call me. Never called me the next day. So then finally two days later I get a call. I go to pick up the ring and ask if they could take at least something off of this bill because it's now 10 days when they told me 2. He was polite and admitted that everyone who works in the store agrees that it shouldn't have taken this long but refused to take anything off the bill. Told him I was very upset how this was handled and that sadly we won't be coming back to their store again.

Always happening with the service at Artistic Jewelers! The staff are friendly and so helpful. I…read morehad a piece of my grandmothers jewelry reworked and they could not have been more amazing. The new piece came out amazing and I felt extremely safe leaving my family heirloom with them.