Contacted this company through Yelp for help with one of my rental units. They were very…read moreresponsive at first and then just stopped communicating. I texted them twice more and left two telephone mags. They were supposed to follow up and do work on a Thursday (never responded) and then randomly called my tenant and scheduled for Monday. I had already contracted with someone else to do the job. Very disappointing.

Very professional, affordable and timely. Highly recommended If you have any electrical needs…read more Will use again.

I purchased a new HVAC system for our home back in 2019. While their quote wasn't the lowest, what…read morethey offered compared to their competitors was clearly superior and the price difference wasn't even substantial. It was well worth the extra cost. Since the installation, I've only had one issue (which was not their fault), and it was fully covered under the manufacturer's warranty with no out-of-pocket expenses. After the first year, I signed up for their bi-annual maintenance plan, and I have zero complaints. In fact, I'd say I'm very pleased with their service. Every technician who's visited over the years has been professional, courteous, and knowledgeable. After each inspection, they always send a detailed report via email, complete with photos of each task performed. At the end of every visit, the technician always takes time to say goodbye and they're always pleasant and respectful, which feels rare these days! They're consistently on time, and the friendly lady in the office always calls the day before to confirm the appointment. If I could give more than 5 stars, I absolutely would!

Well over $500 for them to install a $25 part in ten minutes on a unit we purchased from them, less…read morethan a year after the previous ass raping. If you like to bend over backwards and take it up the ass, call them!!!

Since Prestige has been sold, service has suffered. Routing maintenance checks now have a…read moretechnician followed in a car by a salesperson. I've had them since buying my home in SCHH back in 2019. Bob the owner who has since passed away, was fantastic and instilled in his techs the importance of customer service and quality work at reasonable cost. Fortunately I attended the 24 Home Show in SCHH and came across Danny, a lead tech with Prestige but he'd left and is now with Pinnacle - family owned business with quality & customer service forefront in their business plan. I immediately signed with them. Had my 1st routine maintenance call and it was the MOST THROUGH call I've ever experienced. Over an hour and very through. Run from the company that acquired Prestige and I highly recommend Pinnacle Heating & Air - Matt Melvin, Owner 843-271-3780

Lost my air conditioning around 6:30pm and called for service. Technician showed up 30 minutes…read morelater. Within 5 minutes he diagnosed the problem and had it fixed within 15 minutes. The drain pipe was plugged. Have had Prestige service for 3 years, and never had a bad experience.

Called them mid afternoon to look at my AC Unit, they had technicians over about 2 hours later…read more They diagnosed a clogged drain line and had it cleaned out in about 15 minutes. They checked refrigerant and pressures. They were very professional and explained everything and answered all my questions. I was very pleased and they are the company I will call again, I highly recommend them.

Victoria and her team are too notch! We have used them for years for regular maintenance on our…read moreheating and cooling systems but recently, they helped in a pinch to check our heating system. They are always prompt, friendly and communicate throughout the process. Highly recommend them for your heating and cooling needs for your home!

We have had regular maintenance, a breakdown/service call, and new equipment with Lang 72 Degrees…read more For regular maintenance, we feel the cost factor is competitive and service is excellent. A couple of years ago our A/C unit stopped working on a 96 degree day. Lang had someone here and they were able to get us up and running within a few hours. We knew our unit was near the end of it's life (and so did Lang) but they never pressured us to buy a new unit. When we decided the time was right to replace our unit we comparison shopped and chose Lang. The people who come for service calls are completely professional, friendly and helpful.

I have severe chemical sensitivity and tested positive for mold and mycotoxins in my system. When I…read moretested my home- the results were disgusting and saddening but not uncommon in the low country. I called Lang 72 to come take a look at what was going on and KEVIN was not only so kind and professional, but he was completely understanding and knowledgeable about my situation. He took photos in the attic and then came down and showed us what was happening, giving us 3 different proposals for 3 different budgets. My mom and I opted to go for the best quality solution and I'm so glad we did because the results are astounding. See below for before and after mold air samples. I'm so grateful to feel safe and healthy in my home. (installation of air-ranger polarized-media air cleaner, bio force defender germicidal unit, air sentinel bypass HEPA system, defogged ducts)

We had a leak under our kitchen sink and Trey Ferrell immediately diagnosed the problem as being a…read moreleak in the garbage disposal. In less than 24 hours he returned with a new disposal and installed it. The whole project was done promptly and neatly and it was a pleasure having Trey in our home. Just a wonderful experience. George Anderson

We wanted to thank Steven our HVAC technician from Superior Services in Bluffton SC for his…read moreprofessional and direct approach in answering our questions and for providing to us his recommendation's to help prolong the life of or existing four ton condensing unit.

We have been very happy with Byrd heating and cooling company. We have them do semi annual system…read morechecks and they have done repair work on our AC unit. Their technicians are prompt, knowledgeable and friendly. Byrd is a reliable and professional company and charges very fair prices. I highly recommend Byrd for your heating and cooling needs!

AVOID AT ALL COSTS! Worst experience of my life. The technician came to fix my AC and broke my…read moreinternet while outside by the cable box. They REFUSED to come fix it, so after 30 minutes of being berated on the phone I went out and reset the breaker HE was messing with and it fixed my issue. AFTER an HOUR of them telling me there was no way he had anything to do with it...!

Hunter came out and spent a lot of time trying to find a leak in our system, God bless him. He was…read morevery friendly and professional. Hunter answered all of our questions and was a pleasure to work with. He was very thorough and checked every nook and cranny until he found what was wrong with our system. Thank you so much Hunter for your time and professionalism.

Bottom-Line-Up-Front, Savannah Air Factory is unequivocally a 5-Star HVAC Company!…read more We all know how brutal the heat can be here in Savannah. This company came to the rescue and really saved us. We purchased a TRANE XV20i from Old Coast Heating and Air Conditioning in 2018. The system is now 8 years old. The service we were receiving from Old Coast was overpriced, they sold us marked up parts, to include a replacement lightbulb for our RGF REME HALO-LED Whole Home In-Duct Air Purifier and would always upsell me during regular maintenance visits with adequate at best service. Additionally, we know now the $27,000 system purchased from them was not installed properly either. *********************BUT NOW???**************************** We switched to Savannah Air Factory after all our neighbors recommended them. They are now our maintenance company and our go to for all our HVAC needs! This company, undoubtedly, has better prices, service, and competency. They have an emergency number and a technician on call after hours (912) 944-8226. James was on call and he came out to fix the system temporarily so we could make it through the weekend until it could be fixed. Monday morning, I phoned their number (912) 665-6898 and spoke with Kaitlin. I explained our issue and that the system was down and she sent out Darren right away. Darren identified the problem, came up with the solution, and contacted TRANE Technical Support to verify it was the correct resolution. He accurately diagnosed a complex set of issues, including a failed evaporator coil, a refrigerant leak, step motor improperly seated, and sensors not set properly. Now, the system is running perfect, the way it was designed! Despite the extensive repairs needed, they handled the emergency seamlessly. They secured all the necessary parts immediately under warranty at no cost, offered transparent pricing for labor with no hidden fees, and replaced everything with absolute precision. Darren is a consummate professional, efficient, and very knowledgeable. They repaired the leak with a new coil, charged the refrigerant, and got our system running perfectly. Within no time, our home was ice-cold and comfortable again. Their emergency service is fast, honest, and high-quality. My wife and family are so grateful for their quick response and highly recommend them for any AC crisis! THANK YOU Darren, James, Kaitlin, and the whole team at Savannah Air Factory!