I forget how I found this place but am so glad I did! They always do a fantastic job and I know my car is in good hands. They are able to service my Fiat no trouble while most places turn me away because it is a foreign model. Can't recommend enough! My favorite part is that they provide a rental car for FREE when you drop your car off for repairs -- truly amazing 10/10 service. read more

Do not take your car here!!! I took my car here in April because my AC was not working and they were the closest auto shop to my apartment so it was convenient. They first inspected it and recommended I replace a valve because there was a bit of liquid around it and that could be where the leak is coming from. I paid $400 for them to inspect the AC and replace this valve. Took my car home and a few days later the AC was not working again. I called back and they didn't seem surprised that it had stopped working. They told me they had put a fluorescent dye in when they recharged my AC so that it would be easier to spot the leak when I brought it back. I now know this is common practice and was necessary to identify the AC issues, but I dont know anything about cars and was annoyed they hadn't communicated this. They replaced the valve again and within days my ac stopped working. They quoted me to replace my entire ac system. At this point I got a second opinion and found out the problem was with my condenser and it was an easy fix. I called pampered auto care back bc I was hoping they'd offer me some kind of refund for wasting my time. Instead she kept insisting that the other place must've missed something and fixed it wrong, she told me she would be surprised if my ac lasted through the summer and would give me a refund if it did, but said she's "never been wrong before" My ac works perfectly. I called again now that it's the end of summer without much expectation. She insisted I bring the car by so they could inspect it and "make sure I didn't end up getting my compressor replaced too." I don't want these people to ever touch my car again bc it's clear they have no clue what they're doing, and she just kept trying to argue with me on the phone about how I waited till October to call when the end of summer is in September. Didnt fix my car, terrible customer service, wasted $400 read more

Y'all! Don't take your car anywhere else! Would have been charged 12x the final Pampered price by the dealer and have both quotes to prove it! Must give full shout outs to Cindy at the front desk, Tim (for the one-day outstanding repair, oil change, and wheel alignment), and to Mr. M (a fellow customer) for his parts research since we have almost the same rare car (Hyundai Equus). We were each told (separately) by the dealer that it would cost $12k to repair the air suspension on each of our cars and that the work would not begin until January 2024 since they are booked solid! Enter: Pampered Auto Care to the rescue! Here, Cindy offered Mr. M's similar experience and observations. The solution? We each researched and bought our own parts after a $170 diagnosis. In total, I spent about $1,000 rather than $12k for the same quoted work. Unbelievable!!! Y'all just made a lifetime customer for as long as you'll keep Pampering the E-babes!!! read more

Pampered Auto Care pampered my car (and me!) so much that its one of those you would never believe this stories I regularly tell friends and family. They basically resurrected my car. Story in brief, I took a trip overseas and parked my car at a Cube Smart storage near the airport (AUS). Very bad idea, as it turned out, because security at that facility is so bad that someone tried to hot-wire my car. They failed but in the process, the cars electrical system was hosed. Car would not crank but not start. The electrical system had to be redone "from scratch" as it were. We are talking an "indefinite" number of hours, a blank check. So Amela -- God bless her -- offered me a deal, pay the technicians at a discount rate on condition that would work on my car only whenever they had some "free" time, (nothing else urgent was going on), or pay the regular rate to get my car "asap" but prepare a check of indefinite size -- since they really couldn't tell how long it was going to take. I took the discount rate offer. It took months. Maybe 5, or was it 6? It was so long I sometimes forgot about the car. But by golly, they got it done. On their own initiative, they scoured the internet for hard to find parts, got scammed a couple of times on shady car parts websites, but they persevered and got it done. Car runs beautifully. Here is the big take away -- I was treated like a person, a fellow human being who needed help, and was given help. Thank you Amela. I can't say enough good things about you as a person, your work ethic, and Pampered Autos. I'm no longer in Austin but if I were, Pampered would be my car place. I'd be willing to drive hours just to take my car to a place I can TRUST. Thank you, muchas gracias, adios amigos! Eric read more

I brought my car in for a repeat issue that happened two years ago. They warrantied battery, allowed me to use a loaner car for a day and were able to tell me what the problem was within an hour of me bringing it in. I respect the honesty and the hospitality. Pampered Auto will now be my forever mechanic. Thank you team at Pampered Auto! I will always recommend your business. read more

I always have a great experience . The first time I came to Pampered Auto Care was in the afternoon of Christmas Eve after my old car decided to break down on me . I was already stressed because I had to make a trip to see family, and this repair shop gave me a brutal but honest information after inspecting my vehicle . They could have charged me to fix one of the many issues , but instead were straight up and transparent with me that the root cause of this issue stems from multiple things that could push this vehicle to being considered "totaled " . It's hard to find an auto repair shop that you can trust , let alone that is willing to be transparent with you instead of making $$$ off of you. I respected the honesty even though the news was not what I wanted to hear. Now I have a new vehicle and knew exactly the place I could trust . They conduct a thorough inspection and give very understandable information about the vehicle and explain any issues that may be present. Will definitely be back !! Thanks for your honesty and transparency ! read more

(SCAM) the most disrespectful and argumentative owners ever , they notified me a visual diagnostic is a free service and then when I went to pick up car , they charged me 150$ for a diagnostic which was supposed to be free , they didn't make me (the customer ) notified of a 150 for additional diagnostic which was just a scam to make money off me , so if you feel like getting lied to and having a owner argue and yell at you , then this is the place to go. save your time and money and go to a trusted mechanic shop , ohh and update , drive home and check engine light flashed and guess the code ? yup lifters lol , which they said my car i fine , so paid 150 to get trash talked and degraded about my job . as you can see the owners response below . he did delete his rude comment but I screenshot it ,see read more

Pampered Auto Care - Auto Repair Near Me - Austin, Texas

If I could give more stars I would!!! I drove in at 4:30 pm. They close at 5:00pm. My vehicle's alternator had just quit. They dropped everything, diagnosed the problem, ordered the new alternator, put the new alternator on and I was on my way by 5:45. I was not overcharged, in fact I thought the charge was very reasonable. I can say that this was the best automotive repair situation I have ever had the pleasure to be part if. I will continue to use Pampered Auto Care in the future and highly recommend them!!! -Dennis read more

Couldn't have been any easier! I backed into a curb about a week or so ago and started to hear a clicking coming from the back of my car but couldn't see where it was coming from. I decided to wait it out to see if i noticed any difference. Finally, the broken piece for the back of my suspension (totally forgot what it was called) popped down. It didn't look awful but I knew it couldn't be good. I was driving down the street after work and Papered didn't look to crowded so I decided to stop by and see if they had any suggestions. One of the guys walked out, took a quick look and knew exactly what was wrong. Ordered the part (around 5pm) and told me to come back the next morning (on a Saturday). I was shocked out fast the were able to order the part and have it replaced on my car. I was in and out under 30 mins. I will definitely be coming back here again! read more

I took my 1990 Miata in for a workover and not only did they do a fantastic job but they also focused on what needed to be done now and what could/should wait. This is the fourth car in my household they have serviced and we drive 45 minutes one way to get it. Worth every mile! My brother works for a local car dealer and has taken countless cars to them, and he only trust them for his own. read more

Took my car In to get an a/c issue fixed. They listen to me and my frustrations and fixed my car in one day! I had already taken it once to the Honda dealership and it was not fixed properly. I was amazed at how professional and detailed Pampered Auto Care was with my car. They kept me informed every step of the way. A/c issues tend to be pricey but I felt the quote I was given here was VERY reasonable. I will definite be bringing my car here for any further issues. Thank you so much for getting my air fixed just before the summer heat ! read more

I've never had a good experience in foreign cars outside of Toyota Honda Lexus Acura where we go to another place. So when my fiancé's BMW was overheating on the way back from Houston nervousness was an understatement. I called my normal Austin shop Grand Imports who recommended I use Pampered Auto Care based on recommendation from Japanese Motorworks. The recommendation was spot on!! It's very respectable to get a recommendation from another shop. They are the toughest critics! But to say their speed and care for us as people and not just customers was above care standard. They went above and beyond in providing a fair rate for water pump replacement and getting us back on the road the next day!!! Amela is awesome! The technician ( I failed to get his name) were above the bar!!! I appreciate them so much! Thank you! Just perfect for our situation. Way to end on a positive note for such a tumultuous trip! read more

Wish y'all did collission repair for my 2019 Nissan Altima.

My Porsche Panamera was overheating and leaking coolant like you wouldn't believe. The dealership price was right around $2700. However a good friend (with a M3) recommend Pampered Auto, I am so glad I took their advice. It took about a day and a half before my baby was back home and the cost was half that of the dealership. I wanted to wait a while before posting, but my car is driving like a champ! I recently recommended a co-worker who's been having some issues with his 14 Chevy Silverado. Once again Pampered Auto saved him roughly $700 from the quotes he received from locals reputable shops. Don't hesitate to give Pampered Auto an opportunity to help with your vehicle service. I'll be doing all my maintenance here from now on. Great Customer service, very good prices and peace of mind! read more

I have been a loyal customer since 2004. I plan on leaving Austin soon, and I must say it will be hard to find/trust an auto care facility like Pampered. The customer service is excellent! They shoot it to you straight and get the job done...and in reasonable time. Plus, I can count on them for a ride to work or a loaner if needed. They are professional and thoughtful, and I appreciate all that they have done for me. Thank you, Edin, Amela and Greg! You Rock! Rochelle C. read more

I can't say enough positive things about this mechanic. From the moment you call to the moment they give you back your car, it really feels like they've taken care of you. I trust them so much and they've earned that. The pricing is fair and they are eager to find the best solution for any issue. read more

This is the best mechanic I have ever dealt with. They are very nice and professional. They explained everything to me and gave me my options. Then they gave me a ride home and picked me up when my car was ready. I highly recommend pampered auto! read more

Honest staff very informative and helpful in making customers understand why and what they are paying for. Instead of doing a full diagnostic and charging $100 they came up with a plan to try a few options to diagnose it first! Who does that? Honest people do!!! read more

Pampered Auto Care - Honest staff very informative and helpful in making customers understand why and what they are paying for - Auto Repair Near Me - Austin, Texas

UPDATED---today we were informed of a class action lawsuit related directly to our make/model of vehicle and the issues we were experiencing. In a nutshell we had been going to Pampered Auto Care for around 3-4 years. We brought the vehicle in for a repair and were quoted $1100. Once the vehicle was taken apart, the $1100 became a $2400 repair that resulted in disabling the vehicle. From there we were informed that it would require an additional $5000 (expensive MB part at factory cost plus labor) to repair the vehicle. The owner/mechanic informed us that the carbon build-up in that diesel was a known issue, and that basically we should have known. We are not mechanics. We had brought the vehicle to Pampered Auto Care trusting their expertise. As the owner/mechanic was aware that it was a known issue, had he explained the potential problems and related costs BEFORE doing any work this round, it would have given us the opportunity to make different decisions rather that feeling like we were being led down a financial rabbit hole. We ended up selling the vehicle at a loss. read more

Maybe I just went to them on the wrong day...(or week). First of all, the actual repair was top-notch and 5-star work. BUT, as with pretty much everything.... there was an extra "cost" with doing business here. The 'cost' of TRUST. These low-life degenerate pieces-of-$***, deciding to go fumbling thru my personal items. When I looked in the center console to get something out... it looked like Hurricane Harvey blew thru it. Then I opened the glove compartment to put my insurance card in it... same thing, complete disarray. So, on a hunch, I decided to look in the back of my car where the spare tire, first aid kit, etc is..... and yep, you guessed it, items flung everywhere. They had absolutely NO reason or excuse for violating my personal space. I'm surprised those Jack-Asses didn't drive to my apartment, use my key to get in, then ransack it too... after raiding the fridge. Customer Caution: if you leave your car here...be sure to remove all valuable and/or important personal belongings. Because apparently to them........... "what's yours is also there's". No Shame In Their SICK Game! read more

Grade A+ service. The lady working at the front makes you feel like you're part of the family! Very fair prices compared to other places I called. I will continue to come back her for my Mercedes repairs and any other vehicles I have. Can't wait to tell my friends about this place! Thank you! read more

I've been using Pampered for over 8 years now and continue to be impressed with their high level of service as well as their affordability. Finding a honest repair shop is very hard to do, and this is exactly what you get with Pampered. I also trust all of my kids vehicles with Pampered, so that is about the most ringing indorsement I can think of. read more

Very fair and honest, and know what they are doing. They do not do anything without checking with you. Amela at the front desk is the very sweet and knowledgeable. They came recommended to me and I am very happy I found a mechanic that won't rip me off. read more

These guys are great. The woman at the front desk knows as much about cars as the mechanics in the back - and she explained in detail what they needed to do to our car, and what they did to our car. They did a very thorough job (replaced the timing belt and drive belts) AND gave us a free loaner car for the time they had our car! How about that? Anyway, really recommend these guys. read more

If i could give them no stars i would! no one needs to go through the things i went through!! Ive spent so much money in the past 6 months on parts and labor that turns out weren't even necessary. Poor quality of work, and when work was done, it wasnt done correctly. I drive a volvo, i came in there and when my car was diagnosed, they said i needed strut mounts, rack and pinion, and also my lower arm controls. this took about a week, they also never called me regarding the work or status of my car, they made fixes with out consulting me first. which up'd my price from being around 1800 dollars all the way up to 3,000. not even three days later my car starts acting weird, my power steering goes out. i go back, and the head mechanic admits his faults and fixes it. about a week later my car starts making a loud noise which was coming from the front of my car. Once again i take my car back in. he said that my strut mounts are having a part malfunction, but since they were under warranty, he would replace them, he did so. they STILL continued to make noise. he said yet again that it was my strut mounts and that they were still in warranty. I finally had enough. I took it to a volvo repair shop. They diagnosed my car. For starters you dont have to replace lower arm controls on a volvo, also the bolts that were on the lower arm controls weren't tightened wich were causing my tires to swerve and slide, which also ruined a brand new set of tires!. they had also told me that my strut mounts were installed upside down. i had the volvo repair shop fix everything for under 250. I havent had a problem with my car regarding those issues since then. When returning to pampered to ask them about the situation, no one wanted to own up to anything. the mechanic told me that the volvo repair shop was "wrong, and didnt use correct terminology". he also stated that i didnt know what i was talking about. the lady up front was very rude as well, when asked to speak with someone higher up than her, she gave me a snotty remark, and said she was the highest person in ranking, and that she would talk to someone regarding the issue. its been over a month now, im 3,000 dollars out and still have yet to come in contact with someone about the situation at hand. NEVER COMING BACK HERE AGAIN!! read more

I had my serpentine belt fail in the middle of a two-week road trip just outside Austin - I limped off the highway and through an amazing stroke of fortune I found myself at Pampered Auto Care. Within an hour they found a way to squeeze me in between appointments and had me back on the road within a couple of hours! I was in a bind and was treated like a regular customer, with prices that were more than fair. Amazing people, my only regret is that I live 1,500 miles away and can't utilize this shop on a regular basis! read more

Am a loyal customer to them from 2014 and Amelia in the front whos the owner sister knows everything about the car and she explains in detail what needs to be done or not.Until now am happy with them. read more

Amela at the front desk is AMAZING!! We purchased a vehicle from one of the dealerships down the street and wanted to have a pre-purchase inspection. The mechanic did a great job and Amela gave us a very clear and extremely detailed explanation. They are honest and we are looking forward to taking our new vehicle to them! Thank you Amela :) read more

Great place. Emilia (sp?) is super friendly too. They do a good job of educating you on what they're planning to do, what your options are, and what makes the most sense. Example: Based on my service calendar, my O2 sensor was due to be replaced but since my car has about 60,000 miles less than what's normally predicted for how old my car is, they said save yourself some dough and do it once it's got a few more miles on it. I like dealing with the folks here. I feel like I'm getting a fair deal. And I'm lucky that they're only like four miles from my place. read more

Love taking my vehicle to the Edo's Pampered Auto Services. The owner Edin is trustworthy, knowledgeable and he always guarantees the most affordable option! I have searched for the trustworthy auto shop and I found home for car care in Austin! They are sincere , they know their business , you can count on the services to be done as promised, just simply amazing! The customer service is the best in Austin! I love directness and honesty - and that is what you will get there! Thank you Edo , Amela and Greg!I highly recommend the place and they deserve all 5 stars and more! Thank you. read more

DO NOT (I repeat) DO. NOT. Spend your money here. I came in earlier to fix a simple issue with my window because it wasn't rolling back up. I suspected that it would be the motor or the regulator but I did not have the time nor energy to do the work myself. Brought my car in (2000 Camaro Z28), had them go ahead and do a diagnostic for $98 which is steep for almost all auto shops i've been to in Austin. About and hour and a half later, they told me it was the motor and handed me a quote for almost $400 just to work on ONE window. Promptly went home, got a fellow car buddy, and went to work myself to check out the problem. Turns out it was just a wiring harness connection issue. So essentially, they lied to me (telling me it was something that it wasnt due to lack of attention to detail), charged me almost $100 to be of absolutely no use, and wanted to charge me $397 for an issue that didnt exist. Do not bring your vehicle here unless you enjoy being ripped off. Horrible experience. read more

A professional and honest automotive shop that is also affordable? Sounds crazy but that is exactly what this place is! They will not try and up-sale you (which in itself is amazing), they will recommend the repairs that are really needed (not the ones that will make them the most money), and they use high quality parts (not the cheapest part with the most markup), did I mention they are AFFORDABLE? Go ahead and call around for pricing - you won't find a better price from a professional shop. Also, they are the most friendly people to deal with. read more

Stopped in for a state inspection. Service was professional, very courteous, and best of all--FAST. Noticed that all the other cars in the shop were BMW and Mercedes, so I felt like I was in good hands (with my Nissan). read more

Take your car here only if you want to shell out wads of cash to greedy people. The price quotes for repair are always on track with dealer pricing, often more! I recently had my vehicle here to check on an issue. They wanted $98 to diagnose the problem, then another $400 to fix the problem. Needles to say, the BMW dealership quoted me less on this repair. Took the car to BMW, all to find out that wasn't even the problem!! Good thing I didn't hand my hard earned cash over to Pampered Auto!!!! Another thing I didn't particularly appreciate, was that I had a coupon for $20 off of $100. I figured I would ask if I could use this coupon (especially since they didn't even do any repairs for me) The lady, Amela, said NO. My bill was over $100, and she still wouldn't accept this coupon. RIDICULOUS. Especially since the issue was MISDIAGNOSED!!!! I tried to speak to the owner of the shop, but I got the line "He is out of the country, and we don't know when he will be back." Additionally, the previous time I visited this establishment, this woman gave me a hard time about using a loaner car (even though they were going to be keeping my car for several days.) She was so difficult about it even though they advertise this loaner car to customers! At this time I had my power steering line replaced, but it ended up leaking after they replaced it anyways! Needless to say, they lost my business, and I will gladly warn others of "Pampered Auto" read more

I have been a customer of Pampered Auto Care for 6 1/2 years. This review is long over due. Pampered always delivers prompt, professional, and thorough customer service. Edin, Amela, Greg, and Tim are great! Pampered always works on finding solutions to any auto repair problem at a very reasonable fee. They are my auto repair professionals for life! Rene' C. read more

My vehicle is finally fixed in 48 hours after taking the car to the dealer. Pampered asked me to provide them the invoice as they said Mercedes of Austin would not fix the vehicle. The total charge was $1275.75 and it is almost perfect. Pampered auto claimed on my invoice the part had previously been removed and some broken parts were there. Mercedes of Austin said it was caused by whomever just fixed the vehicle. This part will cost me more than $700 to replace which will be in my lawsuit. The total cost incurred for dealing with Pampered Auto Care is now a whopping $2605.02. Don't let this happen to you. read more

This place is absolutely amazing. As a female who knows close to nothing about cars, I was really fearful that I would be ripped off when it came to car maintenance. The first time I called them with my concerns, the mechanic listened to everything I had to say, explained each possible scenario in a way that made sense to me, then gave me a fair estimate on each of those scenarios. They absolutely have a loyal customer in me. They price fairly, their customer service is out of this world, and they do an incredible job. read more

One of the best, if not the best in the business for repairing your vehicle! Always fair pricing and honest service on what needs to be done or what can wait. No surprise billing, you get the total cost up front. Also if you need a loner car, they have it available with a reservation! Completely equipped with AC and reliability! Rest a sure you feel and know you are in great hands! This goes for an oil change to AC and much, much more! Here you feel like family! read more

I have a 11 year old Land Rover. I had a check engine light come on and finally decided it was time to discover what was wrong. The owner quickly diagnosed the problem - I wasn't "clicking" my gas cap! Problem solved. Honest, knowledgable and great customer service. My thanks to Eddie, Mark and Collin. I'll be back again and again! This is an excellent automotive shop for imports! read more