Once again Pollux exceeded my expectations. We needed another ac vent in a room that gets extremely…read morehot every afternoon. They came in and installed it perfectly and it looks great! I couldn't be happier with the result. We have used this company before and they are always professional, very nice and do excellent work. Recently they also replaced a motor on the outside unit of an another house we own and did that the same day I called within 2 hours. They are the best and I highly recommend them.

Honestly best HVAC service we have ever experienced…read more Bringing them back to install our HVAC scenting machine.

Do yourself a favor and DO NOT waste your time with "Freezing Point Air Conditioning and its owner…read moreRafael. They are cheating scammers. The guy that came to my house the first time, whose name was Ricky, looked at the coils of the air handler and told me that they needed cleaning. But, when he went to see the condenser and noted that the motor wasn't running, he gave me a quote for that. When I asked him about the dirty coils he would not give me a quote. He said that cleaning the coils was very expensive. I even told him to give me a quote and that I would consider it. But, he still didn't give me a quote. I told Rafael (the owner) that I did not understand why Ricky would tell me that the coils were very dirty and needed cleaning and later he said that cleaning the coils was very expensive and he refused to give me a quote for it. I explained to Rafael that I had told Ricky that I wanted the quote in order to determine whether or not I wanted to authorize the work because if it was necessary as he had told me that it was, then, I wanted to consider doing it even if it was not the direct cause of the air conditioner not working. Rafael only said that Ricky talked too much, which by itself means nothing, and he did not expand on his remark. I now realize that Ricky just had a trace of conscience and did not want to charge me for cleaning coils that didn't need cleaning and that, as he stated, was a very expensive job. But, if he had not found the real cause of the problem, he would have charged me for cleaning the coils, even though it wasn't necessary, and he would not have had any qualms about it. I told Rafael that Ricky had first said that replacing the broken motor would cost me $400.00 for the labor (my air conditioner is still under warranty for parts) and that, later, he raised it to $495.00. I, also, told Rafael that when I asked Ricky why he increased the quote by $95.00, he said that his boss (a.k.a., Rafael) had increased it. (I was with Ricky the entire time and I did not see him in communication with anyone by phone or text.) I asked Rafael if he would accept a payment of $450.00 and he said that I could pay $450.00 if I paid in cash or with Zelle. I almost agreed. But, I decided that I did not like that because I could not defend myself if the job was not done properly. So, I told him that I would do it with him for the $450.00 and that I would pay with a credit card. He agreed. Rafael sent a different guy to do the work. I do not recall his name so I will refer to him as the tech. The tech removed the motor with the encasing attached to it and off he went, supposedly, to the distributor. In the meantime, I called Rafael and asked him if the tech could give me a photo of the receipt. He said that he could give me a photo of what they give him, but, it's not a receipt. I said that it would be fine if he gave me a photo of whatever they give him. Then, when the tech gets back, he asked me if Rafael hadn't called me and I told him that I had called Rafael about getting a photo of the receipt. At this point, the tech tells me that the Rheem distributor was out of my motor but that he had an identical one in his van that he could give me. I said that I did not want the motor in his van and besides that, I would have to pay him for it and I did not want to do that when my motor was still under the manufacturer's warranty. I asked him how he got the motor in his van and he said that he got it from another customer that decided not to do the work. A minute or so later, as he was putting the motor back in its place, I said that I didn't understand how someone can agree to do the work with a company and after the part is bought change his mind. At this point, the tech did a 180° degree turn and said that the customer did do the work with him and that "as a matter of fact, he had replaced all of the parts." I couldn't believe my ears. I told him that he had just said that he had the motor in his van because the customer had changed his mind about doing the work. The tech did not back down from his new response even though he had just contradicted himself in a matter of a minute. I felt like I was in the twilight zone and I also felt quite disgusted. The ease with which this tech shamelessly lied to my face was not only insulting but it was also repugnant. I did not say anything else. He put my motor back in its place and left. I know that asking for a photo of the receipt given by the distributor saved me the headaches that I would have had if I had let the lying tech install the "motor that he had in his van," which probably would have been a cheap and refurbished piece of junk. In turn, they could have used the stats of my condenser, which they had, to get a brand new motor from the distributor at my expense. Rafael and his company, "Freezing Point Air Conditioning," totally wasted my time with his and his goons skimming and conniving.

Do NOT waste a second dealing with this non trusting company. An extremely disrespectful owner who…read moreonly cares about money without customer satisfaction. He is at your home immediately when found through internet searches, to get your business, persuades to get a maintenance plan, then problems needing fixes with each visit, price gouges and no longer available after grabbing your money. I was no longer first on schedule after payment for service maintenance plan, he lied about my appointment time to replace BOTH inside and outside coils. I was furious as I lost needed income (esp for his high fees) while waiting for his techs all day to arrive. No apology, no compensation for my time and no response to my texts and phone calls. I knew he was available because he was communicating through his techs to me. But he went poof directly to me. I am writing this review as a warning to stay far away. I feel scammed by this business hoax. I wasted $4100 in one year to Raphael LAMBOY, the price gouger. No wonder, he prefers Zelle. I don't believe now there were huge problems with my AC and feel taken advantage of by this conman with huge fees. Save your time and save your money because Raphael will happily run away with it without any regard toward your customer satisfaction. He only cares about money. Period. NOT the customer.

RCI was originally recommended to me by my Condo assoc. I have been very patient and reasonable…read moreeven when they did not complete the final inspections on the new AC unit I purchased from them leaving it for six months and having to extend the permit due to insufficient paperwork. I expect to spend a few hundred a year in maintenance to keep my unit in good condition but it's difficult to get honest communications from RCI. Often not called back, estimates that never come and they make you feel like a nuisance for calling even after waiting weeks for a call back. I have left positive online reviews in the past, tipped my service technicians and promptly paid my invoices.

Called RCI due to my AC was not cooling. They came out and replaced the AC Condenser Fan Motor…read morecharged me $620 for the motor and 1:30hr of their time. The house is cooling and the problem has been resolved. Food for thought. Thank you

I honestly can't say enough good things about these guys. I've been using them since they installed…read moremy new AC two years ago. Anyone who lives in Brickell knows that getting a service tech into these buildings with the parking situation is a total nightmare--but they made it look easy. They're super professional and actually honor their warranty. Every time I've had a minor glitch, they answer the phone immediately and stop by at the earliest time possible, and usually have it fixed the same day. I called them again today because of this Miami cold snap, and Daniel was a total lifesaver. He was at my place within hours and figured out the issue right away. Turns out, it wasn't even my unit--it was a problem with the building's cooling tower. Daniel literally went out of his way to talk to the building manager and the tech team to get it sorted. To top it off, he waived the diagnostic fee since it wasn't my unit's fault. Just a genuinely nice guy and a great company. I'm never calling anyone else for AC stuff. Period.

The quality of service from the price to customer service and technician's visit has been…read moreexcellent. I always recommend them to friends and family.

Excellent customer service. Pablo was very courteous and professional. He provided a detailed quote…read moreand clearly explained everything that was needed. I called back with questions and he answered all my questions without hesitation. Great company!

Installed new central heat and air unit July 2023. Arrived at 8:30am and was completely done by…read more2:00pm. He took the old unit with him to dispose of. All our questions were answered, and we were charged a reasonable price.

Quick service, fixed the ac issue in my husbands truck within a few minutes. When I first arrived…read morethe ac decided it wanted to work and blow cold air. He told me to come back when it's not cooling so I came back a few hours later and he added some Freon and some oil. Ac is blowing cold air now but if I have issues in the future I'm coming back!

Great guy, simple and direct. No bull and always offers you the best and most economical solutions…read more Have personally used him several times and recommended him to others and everyone happy.

My old AC gave up the ghost in a particularly demanding week of intense heat. Air-cool was the…read morefirst to respond and was in my house within an hour or so, explained the issue and offered different solutions for it: replace the compressor on my 15 year old unit or replace the whole unit. I analyzed the situation and decided on a whole new AC unit. They came our the next day and had the unit up and running in about 4 hours and were very professional about the whole thing. Payment was half upfront, half after the job was done. Easy to complete in person for the first part and online for the second part. New AC is running super cool with a Goodman 4-ton unit and it's been a pleasure doing business with them.

Anytime my AC needs a repair or maintenance, I call AIRCOOL Miami. I have been customer for 4 years…read morenow. Teddy (the owner) responds very fast to inquiries and always sends someone right away to fix the AC. Sometimes he comes or sends his personnel, in either occasion, they are always friendly , professional, and do a great job. They let you know all the details of what they are going to do before starting the job so that there are never any surprises. The prices are very affordable as well. I highly recommend AirCool Miami!

After many ac companies gave menthe runaround with many reasons why our ac was breaking, i was…read morereferred to Gilbert and cant tell you how grateful I am, gave me the real deal, FAST service, ON TIME! 10yr warranty i mean couldn't have asked for more. Thanks again!

Absolutely 100% do not recommend. The owner Gilbert says he goes above & beyond for customers yet…read moretalks unprofessionally, insults, & uses profanity. We reached out because our ac wasn't working & leaking. They only fixed the leaking & proceeded to say the job was done. $400 later within 2 days it was leaking again. He took it apon himself to come check it out but didn't tell anyone when he was coming knocked & took a picture of the front door. Which I was upstairs getting ready for work by the time I came down to answer he was gone. Mind you he hasn't came to look himself & when my aunt asked for a guarantee he said there was none and naturally she got upset, and he started saying things to her over the phone & hung up. He sent over the 2 guys which one looks like he knows what he's doing & the other I can guess was his son. They came for no less than 10 minutes said it was fixed & left. Now it's present day 3:50am the ac still hasn't gone down reading 78 degrees so I just sent a text over explaining. I did not know what I was in for. Gilbert was super unprofessional & complaining to me saying I'm annoying.. I'll just post the screenshots anyways, I do not recommend them call ANYONE else please! Now we're still stuck with a broken ac (: thank you so much GILBERT!!