Horrible customer service. Minnie was not friendly. I will not ever be returning to this location.

Gross. We waited a weirdly long time to be helped even though they all saw us there. Unfortunately a worker wiped her nose with her gloved hand... then never. Changed. Gloves. She topped my bowl and his burrito with the same gloves. The tortilla split when they tried to wrap it-- probably because they used a tortilla that was sitting on the bar before we walked in. Then she just plopped the torn burrito into another fresh tortilla, took like 3 minutes trying to fold it the right way, handled my husbands cash WITH THE SAME GLOVES, and went on to help the next people in line. I just couldn't bring myself to eat more than a few bites after thinking about other gross stuff and the smell of the place. The bathrooms were also nasty, looked like they hadn't been touched by cleaning supplies in a bit. Seems like my experience isn't uncommon in reading the rest of these recent reviews. Yikes. Someone from pancheros up above should get some training and protocols implemented asap. read more

Pancheros Mexican Grill - Ankeny - Throwing away the rest of my bowl because I couldn't bring myself to finish it thinking about her gloves - Mexican Near Me - Ankeny, Iowa

I worry about Pancheros as a chain as I feel like the food is better than Chipotle but I have been to quite a few locations that are awful. But this location I hadn't been to in years. And it was so well staffed. Staff was friendly. And they made the burrito big. read more

Service was awesome! I don't know her name but she was small and had reddish pink hair she was very sweet and very friendly!

Good food, terrible service and customer service . Workers are never welcoming, friendly, or even polite.

The workers r always so nice !! :) and the food is always good ! I love getting food from here after work

The chubby Hispanic with glasses and a beard completely ruined my order spilled salsa all over my bowl and gave me the smallest portions I have ever seen. He was also impaired on the job and had very red eyes and smelt like Mary J and then gave me no beans in my bowl because they were cold he said. And I said that's fine I'll still take them. read more

In noticed a post 10 days ago talking about the poor smell. The store did not have that problem today but excelled at other short comings. The store was dirty and garbage cans overflowed. The person doing the tortillas left them in the grill far too long and I had to ask for a new one since it looked like a corn chip. The guy on the cash register was far more interested in conversations with a non employee than doing anything else. I am not interested in speaking with anyone about this issue because if you just showed up you would get the picture. Pancheros has a great story but other stores are also store slipping. read more

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I ordered a bowl which is fantastic and the employees did great and also the place was nice and clean

A regular Ankeny lunch spot for many. Easy access off of Delaware, plenty of parking, quick and friendly service. The food and the service have been very consistent over the past few years, we eat lunch here about 2x a month. If you've never eaten at a Panchero's before, it's a "fast casual" type Tex-Mex place with burritos, rice and bean bowls, chicken, steak, carnitas and soft drinks. They don't really have any desserts, or a bar... The seating is very open, it's mostly booths and high-top tables. Perfect for a lunch or quick / casual dinner on the go - definitely not a destination type restaurant. If you are travelling from out of town, it's about 1 mile north of the Oralabor exit on I-35, and about 3 miles north of I-80 (just off of I-35). There are a ton of other things at that exit including gas, Wal-Mart and farm stores. It's fairly easy to get on and off, though the light at Oralabor and Delaware can be a long one. read more

$1.55 for less than 2 Tbsp of guacamole. When I asked about it, the worker got super defensive. They charge extra for everything. read more

Pancheros Mexican Grill - Ankeny - Minuscule amount of guac - Mexican Near Me - Ankeny, Iowa

Service was awful and extremely slow. Staff was not welcoming and seemed annoyed and the food line was a mess. Restaurant is dirty and food doesn't taste fresh at all. read more

This place smells like sour something. It is extremely dirty. Staff doesn't great anyone and has extremely bad attitudes. It needs to be closed and professionally cleaned.the food was ok but the stench coming from the restaurant is super gross. It needs to be painted and cleaned from ceiling to floor read more

The burritos were made very sloppy! Not only that, we ordered on the app to save time. They served everyone who was eating in before our order even started. It took 20 minutes after we arrived to get our burritos. You might as well save your time go to the one in Ames!!! One of the burritos didn't even have meat or cheese. It was literally just rice and beans. The burritos were cold. Normally we love Pancheros but this time our experience wasn't as good. Go to the one in Ames!!!!!! read more

They provided catering for my office. Kadija the manager did a great job making sure 60 burritos were ready by 11am. They were hot and delicious. She communicated very well with me to make sure the order was correct. read more

When I order a steak or chicken burrito, I expect steak or chicken on my burrito!!! I have done two online orders and both times they have forgotten to add the protein in my order. Also, I have to call at least FIVE TIMES before somebody answers the phone! read more

Pancheros Mexican Grill - Ankeny - My steak burrito with no steak! - Mexican Near Me - Ankeny, Iowa

The food is absolutely amazing and the service is phenomenal I got off work late right before they started closing and they still let me order excellent customer service 10/10 recommend read more

I ordered a burrito and it was hard and dry. The place was extremely filth from the floors to where they keep the food. The first red flag was how stale the rice looked. I regret ever coming to this pancheros, wasted my money here! read more

been coming to this location forever, they're short staffed so I can't fault them for rushing through orders. That said, I was annoyed to find that a side of queso I ordered had spilled all over my bag and left a massive mess. currently eating my burrito bowl out of the bag since it's literally sticking to it. read more

I ordered on Suoerbowl Sunday at halftime expecting a delay and it was surprisingly on time- however the quantity of the entrees was disappointing for paying over $50 for four items. The burrito bowls were only half full and the burritos were very small. Maybe this is normal? They tasted good just not a lot of value for the price. read more

the workers ain't happy. took 20 minutes to order. they also ain't give you that much.

Stopped for lunch while passing through Ankeny on the way home, was looking for some fast Mexican food and Panchero's fit the bill. I settled on a Pork Carnitas Burrito, it was pretty cool how that beautiful ball of dough was flattened into a tortilla shell. I found it hard to figure out the toppings and everything was extra$. I don't think everything is listed on the board and they don't do a good job of explaining everything. My Burrito was very good, but I would have liked a few more toppings. I would have liked peppers, onions, lettuce, etc. The board just didn't work on what was what. Going to go average for now until I can figure out the menu, definitely would give it a try. read more

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Walked in to order, no customers at all. They had 4 DoorDash slips that they were working on. Didn't acknowledge me, stood there for 5 minutes and then turned around and left. 4 people behind the counter and not one could help me! I will never visit this establishment again! read more

Good large filled burrito needs more steak ratio to other ingredients but it's good

Food is a little hit and miss but relatively healthy compared to most fast food places. Wish they kept their queso size the same, recently noticed they have made the portions smaller. Usually left with about half a bag of chips after the queso is gone now. read more

I had the worst service at the Ankeny location last night. I'm not complaining just to complain but as a Doordash driver my customers, other dashers and their customers and other customers who ordered carry out were all affected by this and your management team needs to know so they can fix the issue going forward. I had 2 door dash orders that came to me at the same time. I accepted both. I went to the restaurant and there were several people waiting in the pickup area and a line of customers ordering. One lady kept asking about her order that was supposed to be ready 15 mins before that, she ended up leaving without her food. They were making orders out of order, and letting people walk in and order, get their food before people who had been waiting a long time. My orders should have been ready close together since they were ordered back to back. After quite a wait I finally got one order. I told them I had 2 orders and asked if it would be long because I didn't want the first order to get cold while waiting. They said "I hope so". I said I was going to unassign myself and let another driver pick it up then. Unfortunately I was not able to do that so I had no choice but to wait it out. I took the first order to my car, left it running with the heat on hoping it would keep it warm. Half an hour later I got the second order (which had actually been placed before the first order I received). Both orders got to customers 30-45 minutes late! I have fast food experience, I understand things happen. People call in and leave the store short staff, or with this virus and it being busier than it has been in days there weren't enough people there, or whatever, but there really is no reason to not get caught up on old orders before starting new ones. read more

Worst Pancheros location ever! Can I give a 0 stars? Use to be the biggest pancheros fan, but this specific Pancheros has gone down hill drastically. My burrito is cold, tortilla way too undercooked, mixed meats, bland and just taste so gross. The store itself is disgusting, staff is too disgruntled and looked like we were all inconveniencing them at 7 at night. After reading reviews, I'm so sad and confused. Just Get better staff, make the best food like you use too, clean your disgusting, dirty location. The west Des Moines location knows what they are doing, maybe this one should take notes. Won't ever go back to the Ankeny location. read more

So we had Pancheros for our Saturday work lunch. There's 8 orders and we're busy at our shop so I call for delivery they say you gotta do that online in which I didn't have the time for the app so we called back day we'll pick it up. I had 8 stylist to order for. The guy wasn't ready for a big order cool understand he writes the orders down asked for a Total he said he's have to call back ok cool. Calls back in about 5 minutes so he was prompt. At the end of the call he says to me For future reference can you use the online app to order... We just spent 80 and you wanna tell me how to order? I understand app can be easy with 1 order but not 8 separate orders for someone with limited time. I felt like it was very unprofessional The food as always MEDIOCRE read more

very dirty and the bathrooms smell horrible and when I was using it my feet were slowly slipping and the bottom of my shoes were wet

Great place for a quick lunch. I always have a burrito and love the queso dip smothering the inside! The corn salsa is also very tasty and not spicy. Place is clean and staff is friendly. read more

The worst experience I have had at a Pancheros. I went in to order two burritos, one for my husband and one for me. The woman barely heated up the burrito shell and was incredibly rude from the start. My husband's toppings were completely messed up because she refused to let me tell her the toppings one at a time. The burritos were both soggy, mine did not taste nearly as good as it usually does (I get the same thing everytime) and my husband hated his because the toppings were not what he wanted. Very unfortunate! The employee at the cash register was equally as rude and didn't even put everything in the to-go bag. read more

I was always a Chipotle guy and never had Pancheros before until a group of coworkers wanted to eat there for lunch. I actually did not know what Pancheros had to offer until I walked in and realized "Oh this is like a Chipotle" Writing this review I have already been to this Pancheros multiple times because I enjoy it. The best way I know how to describe it is that it has a more "Cooked" taste than Chipotle burritos. The Guac from Chipotle is far superior than any burrito place I've eaten at, including Pancheros. However, the Queso sauce from Pancheros is amazing. I get Queso in my burrito here instead of Guac. Now the Guac is not bad, I just dont find it as flavorful as Chipotle. The tortilla used here is freshly made as gives it that soft texture. This location is usually pretty busy during peak hours and parking could a challenge due to the large parking lot being shared with multiple shops and restaurants. Price is pretty standard for build your burrito shops. Staff at this location has always been friendly, no issues. Until Ankeny gets a Chipotle, this is my go to burrito place. read more

Pancheros Mexican Grill - Ankeny - Mmmmm - Mexican Near Me - Ankeny, Iowa

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only giving a star to simply say terrible customer service & dirty surroundings. food was cold, soggy, & not well packaged. read more

Management is horrible. Place is a dump. No one knows what they are doing. Worst experience I have ever had at a pancheros.

I regularly visit Pancheros and love the food, it usually is a good portion for a good price and tastes very good, but my experience at this Pancheros was the opposite of that. first of all they had signs up saying you had to order online due to staffing issues, yet had someone working at the register just writing the names on the burritos, how would ordering in the restaurant add any more work? Also the portion sizes given were absolutely aburdl small. My burritos are normally over double the size. one burrito had extra meat, but was basically 2d, a flat folded up tortilla. this was an absolute waste of money and I will never be returning to this location. read more

I got here right at lunch time and had no wait to get through the line. The staff was pleasant and efficient. The flavors were great and the food was all good. The size of the burritos is huge. I can easily make two meals out of them. The restaurant and restroom was clean and using the app I scored a free burrito as well. read more

Pancheros Mexican Grill - Ankeny - huge burritos - Mexican Near Me - Ankeny, Iowa

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The amount of chicken I got in my salad was pathetic. Then if you want veggies it's extra too. Can end up spending $$ on a salad there. Not my go to place. read more

My burrito was good, fairly fast and the restraunt is clean. I agree with another persons review that the music playing was too loud and the restraunt could really benefit from some acoustic treatment. read more

We were the only ones there when we came in. The food was just ok. We had the chicken and steak tacos. The tortillas were not hot at all and very thin. The steak was somewhat tough. We bought chips and queso. The queso was good but half of the bag of chips were broken into little pieces. We sat at a high table that smelled like a wet dish rag. Not good! We will think twice before going back! read more

I would give 0 stars. I ordered delivery and was worried my food could get cold so I called and specifically asked for my order to be made 30 minutes later since my delivery person wasn't assigned yet. But of course I received my food cold and my order was not right at all. I paid extra for the cheese, guac, queso and sour cream and neither burrito had it. Absolutely never ordering from any Pancheros again. read more