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    Panda Autos

    1.6 (5 reviews)
    Closed 11:00 am - 3:00 pm

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    Lucid Motors

    Lucid Motors

    (11 reviews)

    I placed an order for a Lucid vehicle on Sunday and chose a specific car because it was listed as…read morein stock. My previous car was recently totaled after someone hit it, so timing was a major factor in my decision. The sales representative told me that because the vehicle was in inventory, delivery should take only 1-3 days. That is not what happened. After placing the order on Sunday, I reached out to my sales representative twice on Monday and received no response. I followed up again on Tuesday and finally received confirmation that my order had been placed--but still no information on when I could pick up the car. By Wednesday I still had no delivery date, so I called again. Only then was I told that pickup would likely be more than a week away. This is extremely frustrating because the entire reason I selected this particular vehicle was that it was supposedly in stock and ready for quick delivery. I even chose a configuration with options I didn't necessarily want or need simply because it was available immediately. That means I'm paying more for the car than I intended, yet still not getting the faster delivery that was promised. Because of the delay, I now have to continue paying for a rental car while I wait. At this point, the additional rental cost will likely be around $750 out of pocket, which I would not have incurred if the delivery timeline had been accurate. For a company positioning itself as a premium brand, the communication and coordination around delivery have been extremely disappointing. If a vehicle listed as "in stock" actually requires more than a week to deliver, that should be communicated clearly upfront--especially when customers are told to expect delivery within 1-3 days. What should have been an exciting purchase experience has instead been frustrating and unnecessarily expensive due to poor communication and unrealistic delivery expectations.

    A+ Experience at Lucid Service Center - Tysons, VA…read more If there were a 6-star rating, I'd slam that button so hard I'd break my screen. Picked up our 2025 Lucid Air today after a quick pit stop at the Tysons Service Center, and let me just say -- the car is now so quiet I can hear myself rethinking every bad decision I've ever made. The wind noise from the driver's side? Gone. Poof. Vanished like a politician's promise after election day. Now, the real MVP here: Graeme Reeves, the Service Advisor. This guy isn't just sharp and professional -- he's Royal Marines sharp. That means he's already faced worse than a cranky Lucid owner complaining about wind noise. You can tell he runs a tight ship, but he's approachable, calm, and listens better than half the people I know. Graeme handled everything with military-grade efficiency and a kind of quiet confidence that makes you trust the process -- and the man behind it. And then there's Dewana, the Service Concierge. She's basically human sunshine on wheels. No matter when you catch her -- morning, noon, or closing time -- she's got this incredible positive energy that lights up the entire center. If Lucid could bottle her vibe and install it in every car, they'd double their sales overnight. Dewana makes you feel welcome, remembered, and genuinely cared for -- which, let's be honest, is rare in the service world these days. The whole team made the experience smooth, professional, and dare I say... enjoyable. That's not something I say lightly about a service appointment. Lucid Tysons is lucky to have this crew. If you need service and want to feel like you're dropping off your car with family (the kind you like), go see Graeme and Dewana. You'll leave feeling like your Lucid -- fully charged, perfectly tuned, and ready for anything.

    Koons Tysons Toyota - Missing oil cap after regular maintenance

    Koons Tysons Toyota

    (769 reviews)

    Nobody enjoys having to buy a new car - or dealing with car salesmen... but it was less painful…read morethan expected! Certainly is a one stop shop for sales, financing, repairs, etc.. Hope my car works for the next 30 years and that I never have to go back. If it doesn't I'd be open to returning! :-)`

    I rarely leave negative reviews, but my experience with Koons Tysons Toyota was by far the worst…read morevehicle purchasing experience I have ever had. I purchased a 2023 Toyota Tundra Limited TRD Off-Road i-FORCE MAX while deployed overseas with the U.S. Coast Guard. Because I could not be present in person, my father handled the purchase on my behalf using two properly notarized Powers of Attorney--one through USAA for financing and one specifically authorizing the vehicle purchase. The process immediately became frustrating when the salesperson I was working with did not know what a Power of Attorney was, and the sales manager stated he wasn't even sure whether the dealership accepted Powers of Attorney. After waiting for them to figure it out internally, they eventually confirmed that they would. The financing process was even worse. I was already pre-approved through USAA, yet I was repeatedly told the dealership could not complete the transaction using USAA's normal funding process unless I provided a physical check or financed through the dealership. After hours of phone calls and back-and-forth discussions, I was pressured into completing a finance application despite already having financing secured. Ironically, once my father arrived, the dealership was able to complete the transaction through USAA anyway. The biggest issue was the condition of the truck itself. Prior to purchase, I specifically asked about the vehicle's condition and was sent photos and a video. At no point was I informed that the truck had significant body damage on the passenger side bed, including a large dent and multiple scratches. None of this damage was disclosed in the listing, by the salesperson, or by the sales manager. My father only discovered the damage after driving approximately six hours to the dealership. At that point, I had already invested considerable time, effort, and money into coordinating the purchase from overseas. The dealership's solution was a $250 discount. The actual repair cost exceeded $900. To make matters worse, the truck was advertised as including a Toyota bed cover. When I received the vehicle, the mounting rails and drainage system were present, but the actual bed cover itself was missing. If equipment is not included, it should not be advertised as part of the vehicle. What bothered me most was the lack of transparency throughout the process. As a deployed service member purchasing remotely, I relied entirely on the dealership's representations regarding the vehicle and the transaction. Instead, I encountered confusion, pressure, undisclosed damage, and inaccurate advertising. I love the truck itself, but the buying experience was extremely disappointing and is not one I would recommend to others, especially anyone attempting to purchase a vehicle remotely.

    Audi Tysons Corner - Wrote up the car as $23,240 instead due to 'special coating' they already put on car.

    Audi Tysons Corner

    (434 reviews)

    We had such a great experience at Audi Tysons Corner. My husband and I ended up driving home in two…read morecars, and the entire process was smooth, efficient, and surprisingly quick. A big thanks to the GM Sam and his team. And Arthur was awesome, very knowledgeable about the cars, patient, and genuinely helpful. He took the time to walk us through everything and made sure we felt confident and comfortable throughout the process. There was no pressure, everything felt straightforward, and a true luxury experience from start to finish. We'll definitely be back and highly recommend them to anyone looking for a great car experience.

    I brought my 2022 Audi A4 to Audi Tysons Corner after multiple warning lights appeared, including a…read more"Drive System Malfunction" message and a check engine light. The vehicle was still driving normally. The dealership diagnosed fault code P016900 ("Incorrect Fuel Composition") and charged me approximately $229 for diagnostics. However, no physical fuel testing, fuel sampling, or injector testing was performed. The diagnosis was based primarily on electronic fault codes and clearing the codes. At the same visit, I was presented with a recommendation for a fuel injector service costing over $600. Later, during the consumer complaint process, the dealership stated in writing that there were no diagnostic indicators of injector failure and characterized the injector service as preventative maintenance rather than a repair tied to a confirmed defect. What concerned me most was that the dealership strongly implied poor or contaminated fuel was the issue while later admitting in writing that they do not perform fuel quality or contamination testing. Afterward: - the vehicle continued operating normally, - an independent mechanic later found no fault history, - and the vehicle passed Virginia emissions and safety inspection. I filed a complaint with Fairfax County Consumer Affairs. The county specialist handling the matter took the complaint seriously, requested additional dealership responses, and even asked the dealership to consider a refund or partial refund. The dealership declined. My concern is not that a fault code existed. Modern vehicles generate fault codes all the time. My concern is that conclusions and expensive recommendations were presented without confirmatory testing, while the actual diagnostic documentation did not demonstrate that the full Guided Fault Finding process outlined in Audi technical procedures had been completed. I encourage customers to ask detailed questions about how diagnoses are confirmed, what testing was actually performed, and whether recommended services are tied to verified defects or are simply preventative maintenance recommendations.

    Ourisman Honda Of Tyson’s Corner - Fresh off the lot with only 6 miles on her!

    Ourisman Honda Of Tyson’s Corner

    (511 reviews)

    Nestled into the Dealer District of Tysons Corner (that's what I call it anyway - there are about…read morefour or five car dealerships right next to each other) you will find Ourisman Honda of Tysons Corner (no apostrophe in Tysons!) The staff here are friendly, and service is quick and efficient. I dropped off my car for a tire replacement, state inspections, and emissions testing around 8:30 AM and it was all done by lunchtime. The shuttle took me to and from my office. Kelvin was a friendly and helpful service advisor, and the shuttle driver was nice too. I like how on the report of services you need, they distinguish between things you urgently need and work that you should have done but isn't urgent. It's all very convenient, with availability by text, phone, and online. Very helpful for people who work during the day and can't stand by a phone waiting for a call that may not come for a while. And they're open Saturdays, with good long hours. That's very helpful too for those who work Monday-Friday. It may be more crowded on Saturdays, I can't say since I didn't go on a Saturday. The website to set up an appointment is a bit clunky as not all types of appointments are listed (they don't have tire replacement/repair, which I'd think is pretty common) but there's a box to explain in detail what your issue is, and the staff listen to you and talk to you when you arrive. As is typical of dealerships in this area, where space is at a premium and very expensive, the procedure to get in and out can be kind of tight, but it's better and more efficient than most around here so I can't really complain about that.

    I had an excellent experience with Jalal at Honda of Tysons a couple of weeks ago. I had been on…read morethe hunt for a new car for a few weeks and had been to quite a few dealerships. Either they didn't have the exact car/color I wanted or their price point was too high. When I reached out to Honday of Tysons inquiring about the car I wanted that was listed online, they actually didn't have it. However, Jalal was able to get the car I wanted delivered from a dealer in Baltimore. I was able to negotiate a good price point and puck up may car the same day. Jalal was constantly in communication with me the entire time and a pleasure to work with.

    Panda Autos - usedcardealers - Updated June 2026

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