I placed an order for a Lucid vehicle on Sunday and chose a specific car because it was listed as…read morein stock. My previous car was recently totaled after someone hit it, so timing was a major factor in my decision. The sales representative told me that because the vehicle was in inventory, delivery should take only 1-3 days. That is not what happened. After placing the order on Sunday, I reached out to my sales representative twice on Monday and received no response. I followed up again on Tuesday and finally received confirmation that my order had been placed--but still no information on when I could pick up the car. By Wednesday I still had no delivery date, so I called again. Only then was I told that pickup would likely be more than a week away. This is extremely frustrating because the entire reason I selected this particular vehicle was that it was supposedly in stock and ready for quick delivery. I even chose a configuration with options I didn't necessarily want or need simply because it was available immediately. That means I'm paying more for the car than I intended, yet still not getting the faster delivery that was promised. Because of the delay, I now have to continue paying for a rental car while I wait. At this point, the additional rental cost will likely be around $750 out of pocket, which I would not have incurred if the delivery timeline had been accurate. For a company positioning itself as a premium brand, the communication and coordination around delivery have been extremely disappointing. If a vehicle listed as "in stock" actually requires more than a week to deliver, that should be communicated clearly upfront--especially when customers are told to expect delivery within 1-3 days. What should have been an exciting purchase experience has instead been frustrating and unnecessarily expensive due to poor communication and unrealistic delivery expectations.

A+ Experience at Lucid Service Center - Tysons, VA…read more If there were a 6-star rating, I'd slam that button so hard I'd break my screen. Picked up our 2025 Lucid Air today after a quick pit stop at the Tysons Service Center, and let me just say -- the car is now so quiet I can hear myself rethinking every bad decision I've ever made. The wind noise from the driver's side? Gone. Poof. Vanished like a politician's promise after election day. Now, the real MVP here: Graeme Reeves, the Service Advisor. This guy isn't just sharp and professional -- he's Royal Marines sharp. That means he's already faced worse than a cranky Lucid owner complaining about wind noise. You can tell he runs a tight ship, but he's approachable, calm, and listens better than half the people I know. Graeme handled everything with military-grade efficiency and a kind of quiet confidence that makes you trust the process -- and the man behind it. And then there's Dewana, the Service Concierge. She's basically human sunshine on wheels. No matter when you catch her -- morning, noon, or closing time -- she's got this incredible positive energy that lights up the entire center. If Lucid could bottle her vibe and install it in every car, they'd double their sales overnight. Dewana makes you feel welcome, remembered, and genuinely cared for -- which, let's be honest, is rare in the service world these days. The whole team made the experience smooth, professional, and dare I say... enjoyable. That's not something I say lightly about a service appointment. Lucid Tysons is lucky to have this crew. If you need service and want to feel like you're dropping off your car with family (the kind you like), go see Graeme and Dewana. You'll leave feeling like your Lucid -- fully charged, perfectly tuned, and ready for anything.

Sam has helped me with many car needs, including alternator replacement, AC system evaluation, used…read morecar inspections, and towing. Working with Sam is a breath of fresh air compared to working with dealerships and other repair shops. Independent and reliable car experts can be difficult to find (yet very valuable to have) -- Sam is one of the very best. He gets my highest recommendation.

Had a great experience in buying a second hand Toyota Yaris here at CARS USA. Eventhough the car…read morewas only $5000, I have driven it all over the place and took a couple of trips to Florida with it and it has not failed me once. I am happy and will do business again here

Nobody enjoys having to buy a new car - or dealing with car salesmen... but it was less painful…read morethan expected! Certainly is a one stop shop for sales, financing, repairs, etc.. Hope my car works for the next 30 years and that I never have to go back. If it doesn't I'd be open to returning! :-)`

I rarely leave negative reviews, but my experience with Koons Tysons Toyota was by far the worst…read morevehicle purchasing experience I have ever had. I purchased a 2023 Toyota Tundra Limited TRD Off-Road i-FORCE MAX while deployed overseas with the U.S. Coast Guard. Because I could not be present in person, my father handled the purchase on my behalf using two properly notarized Powers of Attorney--one through USAA for financing and one specifically authorizing the vehicle purchase. The process immediately became frustrating when the salesperson I was working with did not know what a Power of Attorney was, and the sales manager stated he wasn't even sure whether the dealership accepted Powers of Attorney. After waiting for them to figure it out internally, they eventually confirmed that they would. The financing process was even worse. I was already pre-approved through USAA, yet I was repeatedly told the dealership could not complete the transaction using USAA's normal funding process unless I provided a physical check or financed through the dealership. After hours of phone calls and back-and-forth discussions, I was pressured into completing a finance application despite already having financing secured. Ironically, once my father arrived, the dealership was able to complete the transaction through USAA anyway. The biggest issue was the condition of the truck itself. Prior to purchase, I specifically asked about the vehicle's condition and was sent photos and a video. At no point was I informed that the truck had significant body damage on the passenger side bed, including a large dent and multiple scratches. None of this damage was disclosed in the listing, by the salesperson, or by the sales manager. My father only discovered the damage after driving approximately six hours to the dealership. At that point, I had already invested considerable time, effort, and money into coordinating the purchase from overseas. The dealership's solution was a $250 discount. The actual repair cost exceeded $900. To make matters worse, the truck was advertised as including a Toyota bed cover. When I received the vehicle, the mounting rails and drainage system were present, but the actual bed cover itself was missing. If equipment is not included, it should not be advertised as part of the vehicle. What bothered me most was the lack of transparency throughout the process. As a deployed service member purchasing remotely, I relied entirely on the dealership's representations regarding the vehicle and the transaction. Instead, I encountered confusion, pressure, undisclosed damage, and inaccurate advertising. I love the truck itself, but the buying experience was extremely disappointing and is not one I would recommend to others, especially anyone attempting to purchase a vehicle remotely.

First, arriving at the dealership we encountered a salesman who had absolutely no idea what he was…read moretalking about. So bad he told us to "google" for basic information he should know about. After that encounter my husband and I decided to leave. But, before leaving, we saw one more vehicle we were interested in and got put with another salesman who happened to be great. So, if you really want a car at this dealership, ask to speak with one of their top salesperson or someone who knows what they're talking about for a good experience.

I did recently purchase a Hyundai from Koons but they didn't get my GMC purchase. They didn't make…read moreme an offer I felt was reasonable. I get it. No complaints.

My experience at FC Auto was exceptional from start to finish. Upon arrival, I was welcomed with…read moreprofessionalism, courtesy, and genuine care, which is increasingly rare in today's fast-paced world. The FC Auto team, particularly Bonnie E., truly stood out. Bonnie was fantastic to work with during the purchase of my 2021 Grand Cherokee Altitude, going above and beyond to ensure my vehicle was serviced promptly and thoroughly. The work was completed to an excellent standard, and the entire sales experience was stress-free, restoring my confidence in the industry. It was truly a 5-star experience! Mike C.

Went to look at a car was ready to buy and never have I been so unwelcome somewhere. When I first…read morecame in it seemed as if the person inside was surprised to have someone coming in. Car i came specifically for was just under a car cover and was told they couldn't remove the cover and i would have to return another day. Just seems sketchy looking at another Lamborghini in Chantilly too bad it's not the spec they have as i liked it more.

Nah, I signed up for this unlimited membership…read more My car has already been damaged after two washes. There's a really bad scrape and material transfer on the wheel well. Canceling the membership....i do not recommend.

Don't go here their car wash ripped out my taillight…read more.. When I get there the attendant rudely asks me if I know how to put my car in neutral... and then starts running their scammy sales pitch for a subscription. So I pay for just the car wash ($30 freaking dollars, highway robbery). Then during the actual car wash I hear a loud pop and crack noise from the back of the vehicle. After the car wash I pull over and there it is, my taillight hanging off my car... I immediately go back and tell them what happened and I start filling out paperwork for insurance (seems like this is common practice here...) Thanks for the worst car wash experience ever! I'll never be back

Great job! Will bring my car back next time I need service! Great value and great customer serviceread more

10/10, highly recommend. Ameer (the manager) and his team go above and beyond to answer questions…read moreand make sure you feel confident in the work being done. The pricing is worth the level of assurance I received, especially with the warranty and follow-up. I needed my vehicle turned around quickly, and they accommodated my timeline without cutting corners. What stood out most was that I never felt pressured at any point. Instead, they went out of their way in a respectful and professional manner to earn my business. As someone who usually wants a second opinion, I appreciated how they clearly explained what needed to be done, why, and showed proof of the work. They delivered exactly what I needed and got my vehicle back to me on time. I'll gladly continue to bring my business here moving forward.

We had such a great experience at Audi Tysons Corner. My husband and I ended up driving home in two…read morecars, and the entire process was smooth, efficient, and surprisingly quick. A big thanks to the GM Sam and his team. And Arthur was awesome, very knowledgeable about the cars, patient, and genuinely helpful. He took the time to walk us through everything and made sure we felt confident and comfortable throughout the process. There was no pressure, everything felt straightforward, and a true luxury experience from start to finish. We'll definitely be back and highly recommend them to anyone looking for a great car experience.

I brought my 2022 Audi A4 to Audi Tysons Corner after multiple warning lights appeared, including a…read more"Drive System Malfunction" message and a check engine light. The vehicle was still driving normally. The dealership diagnosed fault code P016900 ("Incorrect Fuel Composition") and charged me approximately $229 for diagnostics. However, no physical fuel testing, fuel sampling, or injector testing was performed. The diagnosis was based primarily on electronic fault codes and clearing the codes. At the same visit, I was presented with a recommendation for a fuel injector service costing over $600. Later, during the consumer complaint process, the dealership stated in writing that there were no diagnostic indicators of injector failure and characterized the injector service as preventative maintenance rather than a repair tied to a confirmed defect. What concerned me most was that the dealership strongly implied poor or contaminated fuel was the issue while later admitting in writing that they do not perform fuel quality or contamination testing. Afterward: - the vehicle continued operating normally, - an independent mechanic later found no fault history, - and the vehicle passed Virginia emissions and safety inspection. I filed a complaint with Fairfax County Consumer Affairs. The county specialist handling the matter took the complaint seriously, requested additional dealership responses, and even asked the dealership to consider a refund or partial refund. The dealership declined. My concern is not that a fault code existed. Modern vehicles generate fault codes all the time. My concern is that conclusions and expensive recommendations were presented without confirmatory testing, while the actual diagnostic documentation did not demonstrate that the full Guided Fault Finding process outlined in Audi technical procedures had been completed. I encourage customers to ask detailed questions about how diagnoses are confirmed, what testing was actually performed, and whether recommended services are tied to verified defects or are simply preventative maintenance recommendations.

Sawyer was great to work with--efficient, effective, and easy to communicate with. He quickly…read morehelped me find a solution and made the whole process smooth and stress-free.

They did an amazing job. To anyone who is tepid about entering the car buying market on their own,…read moreI would strongly recommend his services. As the internet continues to proliferate, the amount of information available about automobiles is only going up. This theoretically is good for consumers but only if you're able to sift through it all and minimize the noise. They did just that. We completely outsourced the identification of the proper used vehicle to him and his team, and they delivered us the results we were after.

Nestled into the Dealer District of Tysons Corner (that's what I call it anyway - there are about…read morefour or five car dealerships right next to each other) you will find Ourisman Honda of Tysons Corner (no apostrophe in Tysons!) The staff here are friendly, and service is quick and efficient. I dropped off my car for a tire replacement, state inspections, and emissions testing around 8:30 AM and it was all done by lunchtime. The shuttle took me to and from my office. Kelvin was a friendly and helpful service advisor, and the shuttle driver was nice too. I like how on the report of services you need, they distinguish between things you urgently need and work that you should have done but isn't urgent. It's all very convenient, with availability by text, phone, and online. Very helpful for people who work during the day and can't stand by a phone waiting for a call that may not come for a while. And they're open Saturdays, with good long hours. That's very helpful too for those who work Monday-Friday. It may be more crowded on Saturdays, I can't say since I didn't go on a Saturday. The website to set up an appointment is a bit clunky as not all types of appointments are listed (they don't have tire replacement/repair, which I'd think is pretty common) but there's a box to explain in detail what your issue is, and the staff listen to you and talk to you when you arrive. As is typical of dealerships in this area, where space is at a premium and very expensive, the procedure to get in and out can be kind of tight, but it's better and more efficient than most around here so I can't really complain about that.

I had an excellent experience with Jalal at Honda of Tysons a couple of weeks ago. I had been on…read morethe hunt for a new car for a few weeks and had been to quite a few dealerships. Either they didn't have the exact car/color I wanted or their price point was too high. When I reached out to Honday of Tysons inquiring about the car I wanted that was listed online, they actually didn't have it. However, Jalal was able to get the car I wanted delivered from a dealer in Baltimore. I was able to negotiate a good price point and puck up may car the same day. Jalal was constantly in communication with me the entire time and a pleasure to work with.