we love the atmosphere here and the buffalo chicken dip is awesome…read more the only beer tap wall on the north side of town.

stopped in for a midweek lunch and started with the mozzarella appetizer. Those mozzarella sticks…read moreare seriously addictive -- not your typical boring sticks or even the usual squares, but genuinely delicious. They don't have that ultra-homemade, heavily spiced flavor, but they were perfectly fried and executed just right. We also ordered the Korean barbecue bun, and wow -- it was outstanding. Deep, layered flavor, a beautifully soft and consistent bun, and just the right amount of filling. Totally worth every cent. The pimento burger was excellent too. Spot-on cheese-to-meat ratio, and the jelly was the unexpected star that tied it all together. The fries were exactly what you want: crispy, well-battered, and perfectly cooked -- battered fries always win in my book. The shrimp and grits were solid. I'd have loved a few more shrimp, but the flavors were on point, the grits had great creamy consistency, and the shrimp were cooked beautifully. Overall, the place felt very clean and welcoming. The self-serve tap wall is a total hidden gem -- hands down the coolest feature. It's not just beer either; they've got wine, mixed drinks, fountain sodas, and more. Such a fun and convenient setup! The service was fast as well.

Food is always good. Service is good. Ambiance is good. I've tried two times now to add points…read moreafter the fact and nowhere on the receipt is a number to add the receipt. Not sure how.

I used to like this place but the service is not good. I get it no restaurant is perfect all the…read moretime but when an issue is presented the lack of customer service I experienced today is Unacceptable. Buyer beware!!!!! I will not be back.

The food is delicious. The service was great. The ambiance is peaceful. Great food and great…read morepricing.

Food was mid. Service was subpar. Employees acted like we were an inconvenience to their doom…read morescrolling while we waited on our food. The straw dispenser was out and we asked for straws for our floats and drinks, and the cashier slammed the door shut to the storage cabinet to make sure we knew she didn't want to deal with us. The good news was that the roach we spotted on the floor was headed towards the bathroom and not the kitchen. Love Cookouts and tend to frequent other locations pretty regularly, but we don't recommend this one. It has really declined in the last year.

This place is absolutely bomb compared to all of the other zaxbys the lady up front has been here…read morefor a while and never fails to make sure my food is right i come every sunday and see her doing the best she can. although today was different she seemed to of been helping two other employees whom might of been new while keeping up with her duties. we need more like her!! great costumer service and will be returning next sunday when i visit columbus again!. As far as the community goes the back always seems so quiet but gets the job done and makes sure my food is plated nicely i don't think anything should be more improved. Everything seems perfect to me!.

Seriously displeased with this zaxbys me and my wife have been going almost every single week at…read moreleast once and not one time have they gotten our orders correct. I don't leave reviews on anything but i'm so heated at this moment because how does one eat zaxbys without zax sauce??? I understand we are human and i make stupid mistakes myself but good grief out of the 26 times we've been since march of '26 .

Great food, fast service, and friendly service. My kind of food and the folks are super nice.read more

good southern comfort foods. always fresh. highly recommended.foods are freshly prepared daily…read more southern recipes. high ratings from public health department inspections. request uber eats, and grubhub provide prompt delivery from stadium drive and al other mtg restaurants.

I arrived without preconceptions, never having visited before, and quickly realized this is no…read moreordinary fast-food outpost. Stepping inside feels like a deliberate step back in time--an appreciative nod to an earlier era of American dining. We were seated promptly by a waitress who took our order with efficient neutrality. She offered little in the way of engagement, ingredient explanations, or recommendations, simply waiting for us to decide. That approach is hardly a fault; her attentiveness shone elsewhere, as she refilled our drinks before they reached empty--a quiet, pleasing mark of care. The room itself is clean and classic in its color palette, with agreeable music underscoring the atmosphere. One of the genuine pleasures is the open view into the kitchen, where the team crafts smash burgers and other items in plain sight. I would prefer ketchup bottles on the tables rather than the single-serve packets that accompany the food, but the staff's ongoing floor cleaning throughout our visit spoke clearly to their pride in the workspace. Uniforms are sharp, and the manager was present, working the line rather than circulating among guests--an encouraging sight of hands-on leadership. Food arrived at a respectable pace, made fresh and transferred straight from griddle to table. Even with a busy drive-through, waits remained minimal. Pricing, however, delivered a jolt: a burger, side, drink, and shake ran more than $20 per person for relatively modest portions. There are also notable discrepancies between the in-restaurant menu and the app offerings. The unsweet iced tea was pleasant enough yet dilute--bordering on brown water--while the Coca-Cola was properly mixed, free of excess syrup or the opposite deficit, a competent fountain drink neither remarkable nor flawed. We began with the Butter Burger and fries. This ranks among the finest burgers I have encountered. Its sole shortcoming is size; a quadruple-patty version would have been welcome. The crust delivers satisfying crunch, the interior remains juicy, and the melted cheese, onions, and butter kissed on the griddle add layered flavor and texture that are difficult to surpass. The fries, cooked in beef tallow, gain a distinctive richness I appreciate; ranch remains my preferred companion for dipping. The Frisco Burger with chili cheese fries proved another standout--again easily capable of supporting a larger build. Minor notes: the sauce was applied unevenly, and the toast ran a touch overdone. The chili cheese fries themselves were well-proportioned. The chili carried robust spice and flavor, though beans heavily outnumbered the beef, all finished with a nacho-style cheese sauce. An American classic executed with solid competence. Yet the true glory resides in the milkshakes. The cookies-and-cream version is the finest I have tasted--intense flavor, generous volume, presented in an old-school malt-shop glass crowned with a cherry. It is simply unbeatable. The Kit Kat shake offers balanced candy-bar character without overwhelming the base; its creamy consistency flows easily through the straw and finishes cleanly. In all, a distinctive, well-run spot that rewards with exceptional burgers and transcendent shakes, tempered by portion size, pricing, and a few small service and presentation details.

OMG!! Audrianna was so nice and respectful. She was so young, she looked like a baby, so I really…read moredid not expect the high level of service she provided. She constantly checked on us and made sure if we needed refills we never had to wait or ask. She provided the check with a smile, and she actually asked us how our day was. This was one of the best Customer Services Experiences in a Fast Food Restaurant that I have ever had. I would recommend this location for her Customer Service Alone

The absolute best customer service! I placed a catering order and the management and staff were…read moreabsolutely lovely to work with. My order was correct, they were responsive and the delivery was great. We ordered burgers and cheeseburgers - food was delicious. We would definitely order from here again if we are in town.

*THIS REVIEW IS BASED ON THE MAC N' CHEESE ALONE*…read more The Mac N' Cheese was delightful. The flavor reminded me of Red Robin's Mac N' Cheese. It arrived very hot and the sauce was slightly watery. Overall, I recommend it.

Last time we came everything was on point. So disappointed this time. The fried rice was so hard it…read morewas like eating raw rice. Talked with someone and they gave us new stuff but same problem. My daughter hurt her tooth on the rice and we ended up throwing away 3 trays of rice and the new carton.

Food is great, for most part staff is good. But on several occasions I have seen staff clean…read morerestrooms walk out and start either fixing orders or bagging orders without changing. I addressed issue privately with manager and he pulled her to the one side out of view. It must have been something they laughed about and it could have been something totally seperate but the way it appeared was that it was this situation. I went back several times and seen same type of situations where gloves are crossed contaminated. It can make some people deathly sick. I don't understand why it continues..