I always pictured that the Panda Express was a place with an older Asian couple manning the wok and the drive thru window while putting out mediocre food. I don't why I had that perception. For years I avoided these places. The other day when we were trying to find a restaurant open in the early afternoon we met our son at this location. To my surprise the place looked new and clean and had plenty of seating. There must have been half a dozen staff members...all busy. The cafeteria style service was efficient and all the offerings looked fresh and delicious. We enjoyed our food. Crab Rangoon, spring roll and bowls which included honey sesame chicken, broccoli beef with chow mein and fried rice. Everything except the spring roll were delicious. There goes my predetermined expectations. We will be back. read more

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I really like the teriyaki chicken. It is always moist and tender. You could almost cut it with the plastic fork lol. The chicken has a nice rich and smooth teriyaki sauce flavor. read more

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Update Review Recently we went here for a BOGO bowel promotion with the chili shrimp bowl. I would say that they have improved their speed of service. We had arrived and the online orders were ready behind the cashier. Unfortunately the food was tasteless and small in portion. They gave a total of 6 shrimp for the bowl. There was absolutely no flavor to the chili shrimp or noodles. It is as if someone had forget to add salt for seasoning. Even though it was tasteless, I would prefer this to being over salted. It's sad how this location misses the target with all the 1 star reviews. read more

Panda Express - Chili crisp shrimp Build Your Own Bowl - 1 Full Side - Chinese Near Me - Fort Wayne, Indiana

Went through the drive through around 10:40 . They talk so fast at the speaker I couldn't understand what they said. Pull around and get my food. The girl was sweet. I asked for soy and sweet and sour sauces. Beef and broccoli and green been chicken were good and hot. Got my order quick with all sauces in bag. read more

Panda Express - Entree - Chinese Near Me - Fort Wayne, Indiana

Everyone here is so disrespectful and rude. You get a large order of Rangoons and they basically roll their eyes at you when you ask for more than 2 sweet and sour sauces. read more

I Agree! Went to this place ask for soy sauce at the speaker then again at the window (wish i would've checked my bag). They got my COMPLETE order Wrong, I re chicken with vegetables NOT orange chicken!!! I paid extra for walnut shrimp and got 4 pieces, they could've kept this. Would not recommend to anyone!!!! read more

Panda Express - Wrong Chicken and 4 pieces of shrimp - Chinese Near Me - Fort Wayne, Indiana

Do NOT go to this location. Food is not prepared correctly. Undercooked. Not fresh. Not kept to temp correctly. Bring it to their attention they automatically go to the corporate line of no refunds. You got the food we don't care if you can't eat it. Wow. I can't believe it. No one will respond to any inquires. Health department needs to shut this place down read more

Very rude staff. I went here with my family and my mom order 3 kids meals and one bowl and in the kids meals the lady only put a little bit of chicken. ( these kids meals are for me ,my mom ,and my dad) So my mom politely asked her if she can get little more chicken and the lady said that the kids meals only come with half a scoop of chicken. Which is very weird because out of all the Panda Express's we have been to we have never received half a scoop of chicken. Then my mom sends my sister to ask for some forks because the lady did not give us any and the lady says there is forks over there where drink fountain is which my mom knew but she wanted to go forks that are in the plastic for sanitary reasons. So my mom was pretty unsatisfied with the customer service And this is not the first time at this location that the employees have been rude. read more

Unfortunately our experiences at this location have been pretty subpar. The wait times are always incredibly long despite not being short staffed (6-8 kitchen members working). The food is not always consistently prepared, and there seems to be a lack of urgency and friendliness from management. Today in particular, we waited 15 minutes in the drive through before ordering, and another 10 minutes at the window after paying. Our food was lukewarm and undercooked. I did come inside to let management know. Sadly we will not be returning to this location. read more

Had to do a 10 hr layover at Walmart and my choices were Panda Express and Wendy's. Tired of burgers and usually get Chinese buffets so I can pick what I want since there are some veggies I could care less for. As I'm writing this review I guess you figured out they PE won out on the choice. Never been to one so this is a first. Went in to a long line but it moved quickly. Employees were friendly and courteous and all looked to be well kept. Food was constantly being changed out with fresh. It had NO time to sit and get soggy. Everything I had all had great flavor. Definitely recommend. BTW I must be EXTREMELY impressed for a 5 star rating and there are very few of those out there. read more

Panda Express - PANDA EXPRESS Apple Glen Blvd - Chinese Near Me - Fort Wayne, Indiana

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The WORST, Most rude, and disrespectful Panda Express in Fort Wayne. They will give u teriyaki chicken without the teriyaki for $12 and expect you to eat it. Overcook ur noodles so that their so squishy it's like eating mf pudding! They suck! Literally I will drive 30 minutes to go to the other ones in town. The only reason I'm here now is bc I was lazy and I will never do that shit again! I spent $17 in total dude. $17 fucking dollars I just wanted to eat my fo od! And I can't do that now. Because this Panda Express does not respect it's customers enough to make sure they get what they paid for. FOR FUCKS SAKE. I feel like I did something to them every time I order takeout! It's like ordering from an enemy dude how the helllll are u messing up my orders every time! On DoorDash on Uber eats in person through the drive thru it doesn't matter! They just don't care! Customer service doesn't exist. Fuxk everyone who works there y'all are terrible people. Playing with peoples food is bad luck F U C K Y O U. Y'all annoying asl for sending me fucking chicken with no sauce bitch fuck u and ya mammy! I hope somebody spit in all y'all babies food tf. Mfs think the food industry is a big jokey joke and it's not u lucky y'all closed. read more

waited 30 minutes to order then another 15 for food, once i got home to eat all my food was half portioned. Ridiculous i will not be returning. read more

I 45 minutes for a PRE order one time. Had to walk up and tell the employees the situation. Also, will not return because they barely give any protein in the order. read more

Don't eat here. You will spend 45 minutes waiting in line, just for the staff to not have half the menu available. They won't notify you by putting signs out saying they don't have food either. I had to drive to the Lima location to get my pregnant wife some teriyaki chicken, and this isn't the first time they've failed us. Don't think I'll be visiting again anytime soon. read more

Taking one order at a time in window. One. At. A. Time. 45 minutes for driveup. Thought the six people on line outside was too much. Got stuck in the line. No exit. No ice. No teriyaki. No egg rolls. No crab Rangoon. Fucking avoid this place until they can figure it out. read more

I used to love Panda! 2nd time I've been disappointed here at the Jefferson Pointe location. Rice was over cooked and out of stuff. Plus everyone was so distracted and standing around talking while a few worked their butts off. Not sure I care to come back. This location use to be a well oiled machine, not anymore. read more

I ordered to pick up ( which everyone knows it's supposed to be faster) .My order said it would be ready at 7:55 , so I went inside to get it at 8 . My order was not ready at all, they haven't even started my order . I ended up leaving with my food at 8:16 . They made me wait 16 minutes when my food was supposed to be ready over 20 minutes ago . I saw so many people get their service and leave quickly with their food and I was just waiting there thinking that everyone should know that an online order is supposed to be faster.When I got my food they didn't even put utensils, which I did specifically asked on my order. The food was good , but I was just not happy about the waiting , especially for an online order. read more

This is the third time this place gave me teriyaki chicken dry! Never include the sauce. I get home and have to eat dry chicken! This time I spent 10 bucks extra including tip to have it delivered! Never again! Why call it teriyaki chicken when there's no sauce! So pissed! read more

ANDREW AND PEGGY! THE EARTH SAYS HELLO! Hope everyone is ready. I'm about to drop this review and Its coming in hot! Have to give credit to the accomplishments of the CEO's hope all those mansions you purchase are serving you both well. Without further ado... panda restaurants in general are a hit or miss. I have spent $250 at this location in 2021 and my experience is a solid 50/50 good n bad. The best thing I can say is the food quality and portion size are pretty good. Usually order the same thing all the time and it's been good quality over and over again in 12 months. and have to say under $10 the price is fair. Some of the girls in the front are cute also but mostly sticked to the drive thru. But I do have to agree with most of the reviews on here and say that it does take some time to get the order both in lobby and drive. and also they run out of menu items. In my observation both the front and kitchen are at fault for this. I can tell this location has a high turnover rate and it's us customers that have to pay for the negatives that brings in all areas of the restaurant experience. My recommendation for a quick fix is to correct the actions of the general store manager. Or just simply replace them with some one more qualified. There's no reason for any panda restaurant to have overall 2 star ratings like this location has. Panda is a multi billion dollar Chinese American empire have all the resources in the world with barely any real rivals going against them. Do a better job in the leadership department and you will see great improvements I promise you. I still recommend people to visit but just don't be surprised for any negative experience. Don't expect anything breathtaking like it's the end of the notebook. It's great for a quick bite and that's about it. read more

Drive through employee dropped my card in the rain and started laughing without even apologizing

I'm just gonna be direct here and say most the food sucked the managers sucks she treats the employees horrible and acts like she's everything the employees are fine their nice but the manager just sucks never going back there read more

***UPDATE*** So not only did it take forever to get our food but then once we returned home (12 minute drive) my steamed vegetables were still half frozen and some of them even covered in a slimey film. The food was absolutely awful tonight. Very bland and most of it cold. Management should be ashamed of themselves. This is the WORST Panda Express. The employees are lazy and never take the time to check to see if any online orders are waiting to be filled. I waited over 20 minutes AFTER ordering 30 minutes prior to arriving for a mobile order that no one had even bothered to check to see if there were any orders. Approximately 10-15 people came in after I arrived and received their food while I was still waiting for my order to even be acknowledged. I'm over it. No more. From own on, we will order from AUTHENTIC Chinese restaurants where they still care about customer service. read more

Great service today. They had pretty consistant lines but they all handled it well and with pleasent attitudes. The first person to take our order was really a good mood boost. They were quick and only messed up a little and forgot to get us something we asked for but they didn't charge us for it so it was fine. The food all tasted fine as well. read more

Panda Express - My empty fortune cookie :( no fortune - Chinese Near Me - Fort Wayne, Indiana

I've been there 3 different times in the past month. At the dinner hour, they have several woks empty. We've waited once for food we ordered but the food didn't come. Had to get a refund after arguing with the staff. After the first 2 times, I emailed the company. They apologized and gave us a few free coupons for an entree. We attempted to use it tonight. The entree cost $6.50. The staff only took $1.50 off and wouldn't change it. Again, more empty woks. The garbage can was overflowing in the dining room. Food on the floor. Drink station very messy. read more

Worst drive through experience. This place worries more about their matrixes than they do the customers. One car at a time in the drive through, makes their numbers look good but hides the bad service. read more

My first experience at Panda Express was this location, drive thru. Trying to understand their menu options was a little confusing compared to what I'm used to at more traditional Chinese take out or restaurants. I paid around $10 for an entree with 3 different entrees. I thought the portions would be the same, you can order 1, 2, or 3 different entrees, with each option adding more food because they were serving more and the cost was more. But it was more like they just divided up a "serving" into 3 so I got the same amount of food as a 1 entree order that would've been like $6 or something. There were 3 fairly anemic scoops each, not 3 portions. I also wasn't aware this was a precooked servings. My food wasn't fresh. It was dry and chewy and not really that good for all the hype I hear about Panda Express. I live 5 minutes away from this location. So it definitely wasn't from the drive home the food wasn't fresh. I live 10 minutes from a Chinese take only restaurant and by the time I get home the food is still too hot to eat. To top it off, I found a hair in the bottom of my orange chicken. Very slow service, expensive for what I got, bland, not fresh, and I certainly don't remember ordering hair. More MSG, not more hair. read more

Waited in the drive through for over 30 minutes. No chicken. No steak. This isn't saying anything about the people working there. They are I'm sure doing the best they can. But don't go there if you're expecting a full menu or timely service. read more

I love Panda Express! Been coming to the Jefferson location for many months now. worker Yessenia was very kind. u don't get customer service like that these days so it was refreshing and I said id leave a positive review. had to wait for fresh teriyaki in the morning but overall a positive experience. read more

As me and my friends walked into the establishment we were not greeted at all. It was almost like they were trying their best to avoid us, so we decided to leave. read more

Either the times that i known panda to be open have changed or the site is wrong. Got there at 10:45 like I have gone many times before and it was a ghost town. I waited and then called and no answer and then finally pulled out into the parking lot . There were 5 cars behind me going to find out the same thing. As I was sitting there a worker was sitting in their car. I only saw two cars in the parking lot. Maybe there's only two openers but to not even be open to say hey we're short staffed and it'll be a minute at the times they are supposed to be is not ideal/professional. read more

This place is literally the slowest drive through I've ever seen. I could literally raise the Chicken and grow the rice in the amount of time it takes to get food here. Foods still good though. read more

I wish I could rate this zero stars. This place is so slow it's unbearable. I'm currently in line waiting and will type until it's my turn. There is a line to the door behind me. What I don't understand is that with panda you don't even have to ASSEMBLE the food. Just put it in a bowl. That's literally it. How can it be this slow?! They have 7 employees working. That seems like a enough to me, I don't understand how 7 people can work so slowly. The thing that gets people through the line is scooping things into a bowl, maybe get more people scooping things into a bowl out of the 7. Not sure what to talk about next. I like Chinese food (even American Chinese food) and my daughter is counting on this now of orange chicken. I have to stay strong. My winter coat is heavy. I'm starting to slightly overheat punctuated only by constant opening of the door to the freezing cold to add MORE PEOPLE to this ridiculously unmoving line. 9 people. There are actually 9 people working. I've moved a little bit and can see in the back. 2 people smiling and washing dishes. They look busy though, I don't think they are slacking. I'm next. Now my heart is pounding. WHAT DID I WANT AGAIN? Orange chicken obv. People in front of me have to wait, they ran out of something. Guy behind me can't get kung pow either. Turns out this is not about SCOOPING it's about the supply. A lady gave to charity and they rang the bell. One employee yelled out "thank you". Just saw a tenth employee working drive. Ok I need to pay. Go here when you have time or want to give to charity. read more

The food is freaking delicious, but I rarely eat there. 27 minutes in a drive through. That is completely insane. And it's like that every time I visit this location. How can a drive through be that slow? Are you guys legit butchering the chickens in there for each meal and harvesting the rice by hand? And it's not much quicker if you go inside. And believe me, you don't want me bringing my 2 kids in. Now to drive home after that crazy wait time to tear up some amazing sweet fire chicken. read more

I went to the Apple Glen location to pick up my online order, which was supposed to be ready at 5:10. I arrived at 5:25, and it wasn't ready. Waited ten more minutes and someone asked for my name, and said they would have the order right out. Waited 10 more minutes and they bring me an order, which wasn't mine. I didn't walk out with my order until nearly 6:00. Meanwhile, people were walking in, ordering carry out, and leaving with their food no problem. I will NEVER order from this location again. I felt like I was all but ignored while I waited. Seriously, poor service! read more

Do NOT bother to waste your time ordering online thinking that you will save time. My order was supposed to be ready at 5:10. I arrived at 5:25, and it was not ready. They told me it would be a few minutes. 10 minutes later someone came out and asked me for my name, and said they would have my order out soon. 10 minutes later, I still haven't received my order, even though people who came in after me had received theirs. It was nearly 6:00 by the time they brought my order out, but it was the wrong order. People were coming in and out this whole time, ordering their food and leaving while I waited. This was, by far, the worst carry out experience I have ever had. Never again. read more

Standard Panda Express - Good Fast food, cheap rates, friendly employees. I always go for Chicken Teriyaki.

This place just takes Chinese food and serves it in a plastic bowl for takeout... Tastes good though

Food is always good, lines are always long, wait times are usually pretty awful. I've been sitting in the drive thru line for 10 minutes as I type this. The staff is always friendly but I find it odd that only Latino workers are hired here. The area is greater than 80% Caucasian so there has to be some sort of discrimination going on. read more

This location needs more than 1 person filling orders. Every time I stop at this one there is always only 1 person working the line. It's a Saturday 3 weeks before Christmas the line is out the door and only 1 person doing the orders. SMH read more

Ordered food through drive thru. Was told it would take 5-6 minutes and to pull around and wait. Ten minutes later I drive back through the drive thru where I was told "oh ya we were just about to bring that out". Now I wait in that line for a second time. Get my order and pull away to realize it isn't correct. Go back to the restaurant and go inside to wait in line again to talk to a manager. Manager acted as is he could have cared less and said "what do you want....,an egg roll?" I told him that my food was already cold.... So he gave me an item that costs $1.90. My order for my family was $38. Keep your $2 and do your job. read more