We quit going to Panda in Heber City because the food quality was bad as well as the service. We went there one night 40 min before it closed. The entrees were burning in the pan and they weren't going to make any fresh. They had no issues giving us the dried burn stuff. So we quit going there. Update We went there today after 6 month not going. It looks like they have new management or something. The food was fresh and there seemed to be a change in personnel. Good job Panda. read more

The people working in this panda express are genuinely terrible at their Job. the customer service is by far the worst ive ever seen. You go up to order, and they completely ignore you, and choose to talk and laugh with their co workers instead. You have to wait for them to finish laughing just to order your food. Not to mention the tables are never clean. This place needs to either train their staff to be more profesional, or hire new people that actually take their job seriously. read more

Panda Express is, well, Panda Express. For fast-casual Chinese food, Panda always hits the spot. And the food at this Heber location was exactly as expected--no surprises. The staff, however, definitely surprised me, and not in a good way. In the two minutes between when I ordered and when I reached the cash register, the staff somehow lost my box of food. It took several minutes to resolve this. I also ordered a cub meal for my daughter, but it didn't come with fruit as advertised. That's a shame, because I got the meal specifically for her to get a more balanced lunch. The service was fast, at least (but maybe too fast given the errors). read more

As usual, Heber Panda Express fails to impress, but I keep trying. Today I hit the drive through while passing through town because I had been craving the Firecracker Steak and Shrimp. Once I got back on the road, I opened up my lunch to find it contained only three tiny pieces of steak... and no shrimp at all. There were however many of the dried chili peppers and green beans. Compare for yourself what I got to the ad on their page. read more

Panda Express - Chinese Near Me - Heber City, Utah

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Hits the spot when I'm tired of burgers, chicken sandwiches, and tacos. It's not gourmet but I don't have any high expectations. Sometimes this place can be a little greasy. Today was great. read more

Panda Express - Chinese Near Me - Heber City, Utah

Came in the only 3 entree items, chow main had a huge amount on the bar, store was clean just no options. I ended up choosing different options then I would have, had they had food prepared read more

I was very disappointed with the smaller portions at an increased price I received. My wife and I noticed that Hispanic customers received greater portions than we did. We're White. We won't be returning. Avoid this place like the plague.!!! read more

I've been to this location several times but this is the third or fourth time that I've come here and they don't have steamed rice. It's really frustrating trying to get Panda Express and they don't have one of the base elements. read more

Completly messup up our orders. would not recommend. im not coming here again. extremely disappointing.

Been here a few times, seem to have the same problem repeatedly. First of all, they very rarely will have string bean chicken ready, this is a problem with ALL Panda Express locations, I have never been able to figure this out. So today I get in the drive through and order string bean chicken, and of course it is not ready and will take 9 minutes. No problem I say, then the employee tells me "wait, we don't have chicken to make that". How is that possible? And not even the first time this location has given me the same excuse. read more

Poor quantity control We paid standard price for two- 2 Items combo but received KIDS SIZE portion. Each of our entrees and veggies fit a mouthful only. Definitely disappointing especially if we are used to a typical serving, like what we get from our favorite panda express locations in SLC near University Blvd. Would be great to know what to expect if food portioning is weighed. Also, we waited in the drive through for 25 mins. When it was our turn we waited for 5 minutes since we were told that the side green vegetables is still cooking in the wok. When we opened our packages, veggies were hanging out; the server who handed it out to us was rushing and almost dropped the bag from the window. I hope this doesn't happen to you especially when you are hungry, driving into town after a long road trip and excited to satisfy a PE craving . read more

I enjoy Panda Express. I ate recently at one in Las Vegas and had a great experience. The one here in Heber City needs some serious attention. I think the food was ok, but the service was a bit lacking and the sense of urgency by any employee to assist, wipe tables, clean beverage spills on the floor and counter, or even replenish the napkin holder was absent. The bathroom was slightly better than an outhouse and that's only because it had running water. I guess gone are the days where employees are supposed to be busy doing anything to clean. Now they just stand around and wait for someone to do it for them. read more

Panda Express - Chinese Near Me - Heber City, Utah

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I ordered the broccoli beef bowl with a side of power greens. So I know there will be lots of broccoli in my order but that's what I want. But there was only a single piece of beef, that's it!! This was Door Dash so I couldn't complain at the restaurant and they won't answer the phone. I don't like airing this out over Yelp but I'm not sure what to do when they don't answer the phone. Very disappointed. And no, no other beef was located in the bowl. read more

Panda Express - Broccoli beef (allegedly) - Chinese Near Me - Heber City, Utah

I have not eaten at Heber Panda often because of slow service, but this pass week my wife and I where there at a lunch rush, and we moved though the line quickly. Much improved experience. read more

Have frequently stopped her but as of late, quality has gone down. Smaller plate and servings. Will need to be desperate to go here again.

I made an online order about 20 minutes before they closed. I know I know it's annoying but I know they were still going to be serving people so it wouldn't be that much more out of the way to make my plate. I got there with about 15 minutes till close and when they saw me pull up I was walking to the door and she ran out and locked the door so I couldn't get in. Then after a customer let me in she was not happy to make me an online order that said it was going to be done already. At closing time I had to remind them again about my order. Never were they nice. read more

It's Panda so the food is fine, but this store is filthy. 8 or 9 employees I've seen and still disgusting. read more

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I ordered one 'bigger plate,' and picked the following entrees: -fried rice -TWO orders of beef and broccoli -mushroom chicken Look at the attached photos of what they served. -The beef and broccoli consisted mostly of dried broccoli, and 3-5 tiny pieces of beef. -As for the mushroom chicken, there's NO mushrooms, tiny bits of chicken, and a ton of onions and celery. This is after waiting "6-minutes" each for them to cook it. read more

Panda Express - Double order of beef and broccoli. Mostly, dried broccoli and a few pieces of beef. - Chinese Near Me - Heber City, Utah

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I had a 25% coupon that I received by email but my app refused to open in the store. The cashier was unable to get it work. The line was too long to continue trying so I skipped out on that. Then we ordered 5 drinks (4 of us only drink tea, not soda). The menu stated fresh brewed tea which I've had at plenty of other locations, but this only had sweetened tea from the machine. Yuck! Lastly, this would be the first time I've ever ordered fried rice and there were no eggs in it. I was only driving through town on vacation but expected the same food and drinks that I receive at plenty of other locations. It was disappointing. read more

Had to take order to go because the inside was dirty and no clean tables. Hard to place order because they don't speak English much.

Let me preface this by saying that I dislike Chinese food (and no I'm not racist). It's all the same - chicken drenched in a gooey sauce, withered broccoli, overcooked beef. If I'm hankering for a dose or ten of MSG, then yeah, I'll indulge. Truth is that what we call Chinese food isn't really Chinese food at all. I once had real Chinese food at an authentic Chinese restaurant in the suburbs of Baltimore (go figure). The only way I can describe it is this: It was like hiking Mount Timpanogos on a hot July day, only to get to the top and go blind before you can see the view, and be forced to eat your own sweaty drawers. Yeah, it was that bad. And for clarification, I'm not racist. If what we call Chinese food is really an Americanization of "Chinese food," then Panda Express is like taking American-Chinese food and re-Americanizing it again. Kind of like milk... not just pasteurized but ultra- pasteurized. Or like olive oil that has been extra virginized? If the Statue of Liberty were to don a Make America Great Again hat (pun intended) and round kick communist cuisine in the face, you'd get Panda Express. It's like American food with a slight hint of the People's Republic of China (which by the way recently did away with term limits and is putting Christians and Muslims in interment camps, while selling technology to Iran). So yeah, we Americans would like to think we want authentic Chinese. But let's be honest, we just want their food ideas and sweatshop workers, so we can George Washington it into Panda Express, or iPhones, or pretty much anything else we own. As a newbie to the area, I look at Heber City as having two parts - the mother country with staples like The Back 40 Grill, the bowling alley, and, Granny's Drive-in. Just on the other side of the line of demarcation (600 South) is the capitalist, westernized, new era Heber with a blooming row of American, fast food chains (of which Panda Express is one of them) looming under the florescent lights of Walmart, and surrounded by developments (Cue song: "Little boxes on the hillside, little boxes all the same..."). I recognize that I've given restaurants in this valley 3 stars (like Midway's Corner Restaurant), while I'm giving Panda Express a 4. It doesn't mean I think Panda Express is better than those more upscale eateries. I'm giving Panda Express a 4 in the fast food category. Panda Express knows what it is and what it isn't. It is the Asian version of Chipotle (without the salmonella). The menu is simple, the food is good (I'm pretty sure the Beijing Beef is laced with crack), the restaurant is clean, and it's priced accordingly. So from the standpoint of a fast food rating, it gets a 4. The only reason I wouldn't give it a 5 is because I've been to Chic-Fil-A. I know that a 5-star fast food restaurant exists. If there's one complaint I have about Panda Express, it's this: At about half of my visits, I've had to wait for service. One time, the driver in front of me seemed to be taking forever. The other time was because they needed to cook the mixed vegetables that I ordered (imagine that... they apologized because they had to cook my food). On both occasions, they rewarded my patience with a discount. I've also experienced the miracle of getting a call from my auto mechanic and being told that they overcharged me. So either I have a pathetic face that says, "Please don't take advantage of me." Or maybe I'm just #blessed. Speaking of which, until Chic-Fil-A blesses us with delicious Jesus chicken on this side of the Wasatch, we have to endure other options... that are also opened on Sunday (praise the Lord). And compared to the alternatives (yeah, I'm looking at you McDonald's), Panda Express is a beacon lamp beside the golden arches. Don't be fooled by the sad panda logo, which looks like something better suited for "Save the Panda" foundation (cue song, "In the arms of an angel..."). The neon backlit furry bear glows in the night, beckoning, "Give me your poor, tired, and hungry yearning to eat frugal, freedomized, foreign-immitation food... and sodium... lots and lots of sodium." read more

Wow, this was bad. I walked in and saw the employees not doing anything. The entire place was very dirty, and none of them bothered to clean up. I ordered the orange chicken and chow mein, and they barely put any into the container. It was probably half full. When I got to the register, they overcharged me. When I pointed it out I was told that I was wrong. After a few seconds of him looking down he changed it to the right price, and didn't apologize. Food wasn't even very good. read more

This review is not about the food at Panda Express. It's about on-line ordering. Made a on-line order, Tuesday 7/16/19, and went to the Heber City store to pick it up. Walked up to the check out and was told to go to the beginning of the order line and wait my turn. REALLY? My order was sitting there waiting for pick up. Why do they have on-line order system and then have you wait in line. Stupid. Not a fan of their on-line order system. Not a way to treat a customer. Bad Panda! read more

Hire people that can actually speak and understand English and you might just might be able to get an order right. They literally couldn't speak English, got everything and I mean everything wrong and took ridiculously long. read more

This review is based on a couple different factors. First, no Mountain Dew. Every time I've gone to panda there's been the fact that I at least have a great beverage to look forward to! Not anymore. Second, spicy orange chicken. The worst decision panda has made, period. I mean how do you not take a page from, let's say Wendy's, offer regular or spicy! The perfect solution to appease both types of people. I absolutely hate their orange chicken now. read more

I was passing through Heber and was aching for some delicious Asian cuisine. So there is was... shining like a beacon the the night... panda. "Come and eat me" it called. I gave in to temptation. I opened the door. The aroma of rice and teriyaki hits me like a freight train. I guess I know what I'm getting! Teriyaki bowl with white rice and grilled chicken. Anna made my bowl... and she made perfectly! Well done Anna. Well done. She put a great amount of meat on so I didn't feel like I was getting ripped off. She put a perfect amount of sauce. It was all very exciting. I sat and dined in a very clean lobby. Even the bathroom was spotless. Just a fantastic experience. read more

Panda Express - Just look how juicy!!! - Chinese Near Me - Heber City, Utah

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It's a national chain--consistent quality food, which I actually love and a make a regular chain to visit. This location though provided the most skimpy portions of entrees on a plate meal I have ever had with this chain. Food was good though, and I probably shouldn't eat more anyway to control my weight, so I bestow 3 stars rather than 2. read more

Terrible customer service at the drive through. We came two times in two weeks, both times the people taking our order were short and impatient with us. She wouldn't let us finish ordering before we were cut off asking, "Is that all." They also shut the window in our face when we were asking for sauce. The orange chicken is sometimes super spicy and other times it's not. The inconsistency is frustrating. The girls name started with an M. I think it was Maddy or Mandy. read more

Panda Express - They couldn't even fill up the bowl all the way. - Chinese Near Me - Heber City, Utah

The worst panda ever! I have been back multiple times and they Always get the order wrong or it's not done correctly! I ordered ham fried rice and they gave me white rice that was under cooked with a small amount of egg and veggies, they mixed up our orders multiple times. Teriyaki is the only hung that has been consistently good. I mean it's no upscale restaurant but being a food chain you would expect it to be at least good and consistent. They definitely have some stuff to work out. Unless you go inside and watch them give you your food I wouldn't order through the drive through. That way you can actually see the food or even sample it before you get it. read more

Panda Express - Chinese Near Me - Heber City, Utah

This is the newest pony in town (as of right now) so there are some obvious kinks that need to be worked out. In addition, EVERYONE and their dog is here for lunch, so you can expect a long wait, whether you are inside or at the drive-thru. That being said, the food is consistent with other Pandas and the service is friendly enough. Can't take away too many stars for the newness and the hiccups that brings. read more

Panda Express - Chinese Near Me - Heber City, Utah

There are a lot of bad reviews on here, but I had a good experience. I ate inside and the place was very clean. The line moved quickly, the food tasted good, and the employees seemed nice enough. No complaints from me! read more

My husband likes Chinese food so I keep giving this Panda a chance. HOWEVER, this Panda has consistently had ongoing problems. The food is not great, the portions are inconsistent size, the orders are always wrong or they are out of something and charge you for it anyway. This was all before Covid 19. Now they have an abbreviated menu and still the food is not great compared to other Pandas and orders are still wrong when you get home. Drive to Park City if you want a decent meal that you actually paid for!!!!! read more

Service was fast, but the fried rice was under cooked. The angus beef had more sauce than pieces of meat.

I don't think I've ever experienced a slower drive through. Don't go through the drive through unless you have at least 30 mins to waste.

You know-we're new to the area. But our children love Panda Express. So we eat here a lot. Only 1 time have i had a pleasant experience with the staff. There is this girl who is rude. All the time. I got her through the drive thru tonight (which it was open so that's a miracle). She rudely told me she put sweet and sour in the bag. I didn't see it. So to be sure i was going to ask for some anyways. She must have sensed that because she rudely asked how many and then brought it to me. Good thing because she didn't put sweet and sour in the bag. And then they forgot one of my entrees. I called them and got one of the nice guys. He took my info and said next time i come they will fulfill my order at no charge. We'll see. The restaurant has always been clean. I saw a review that it wasn't. That's never been an issue with us and we come often. The Chicken and green bean entree is never and i mean never there. It's ridiculous. It's a favorite to customers. It should always be stocked and when i ask if it's available- or why it's not i shouldn't be treated rudely. "It's not so what does it matter?" Yea that was said to me before. I don't know if this girl is the manager-if she is she shouldn't be. She is always there and always takes point to answer a question even when it's not her that i asked. I do imagine that the stocking issues and staffing issues com from the top. Hopefully as these reviews come in change happens. The staff should go through customer care training. read more

This is just an average fast food restaurant. What is disappointing is to see how their employees are treated. Jesùs some sort of manager or want to be manager was in some kids face over the time it took him to clean the lobby. Place was disgusting and the kid did a nice job. This jerk should be fired for how he treats his employees. I will never eat here again!! read more

Worst Panda Express I have ever been to. The worker messed up my order and didn't give me the sauce that I specifically asked for. Also my lemonade that I ordered was mostly water, the syrup on the machine was empty. read more

WORST CUSTOMER SERVICE!!! The girl that took our order looked and sounded miserable, she was so rude! Then handed our food and just turned right away, didn't even say anything, I didn't even know if we were good to go! Employees need to work on costumer service BIG TIME! Not going back there for a really long time, I'd rather drive 20 minutes to the Panda in Park City! read more

Fast and affordable. Some dishes hot and fresh, others stale. Out of a few things. Kids were happy.

Asked for fresh orange chicken and was given old. After saying something I was told it's all good. Never stop here again.