The food is great but the serving is quite not enough.. Ordered broccoli beef and chowmein and only to find out i only got 2 small slices of beef meat and the rest are just broccoli. read more

It's convenient fast food, so no complaints about the food. My complaint is that they charged me for something I didn't order. I didn't check my receipt til I got home but noticed they upcharged me for a large drink on my son's kids meal when I only received two kid sized drinks for my two kids meals. My fault for not checking my receipt before I left but just warning others to check so they don't get charged for something they never ordered/received. read more

Panda Express - Upcharged my son's kids meal drink but we never asked for that nor did we receive anything other than kids drinks. - Chinese Near Me - Kapolei, Hawaii

This is the worst Panda Express I've ever been to! The customer service here SUCKS! The manager is a bitch! I ordered a family pack 5 days ago, came home to rock solid orange chicken, Called them to let them know the problem, they asked for my name and said I could come back anytime to get two large orders of the orange chicken. Went in today and they said where's my proof, I even have the damn order on my panda app and they took down my name. The manager knew about it but refused to give me the food without an argument, then only decided to give me one order of the chicken. This place is ridiculous, it's not the first time they messed up one of my orders. I'll be calling corporate! read more

My son and his friends ate here last night. Almost to closing. Within a half hour my son was nauseous, stomach pain etc. he ordered the orange chicken as always. Needless to say someone didn't check the shelf life of this chicken and or rice. He got food poisoning from this place! Does anyone check the food before closing!? Needless to say I'm notifying department of health. He was so stricken with pain we had to take him to the ER! Now he won't even eat here... read more

This location has to be the worst location on the west side. After today, I rather go to the location across Kapolei Walmart. I should be checking my food more often before eating but half way through I noticed my cabbage in my chow mein black. At first, I thought it was just burnt from cooking but after taking a closer look, the cabbage was molded. I will never visit this location again. Also, do not order the black pepper steak. Paid extra for it just to have 2 small pieces. It was basically filled with red peppers and onions which I'm pretty sure you don't pay the premium price for that. How can they be so greedy for something you paid extra for. read more

Panda Express - Chinese Near Me - Kapolei, Hawaii

Food is fresh and tasty. Workers were quick and very friendly. Lots of the dishes were full and fresh. My issue was wirh my kung pao chicken. It was like 90% chicken and barely had veggies. I know, I know, most people probably love that. But not me. Where's the veggies??? read more

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Probably the worse Pandas i've been too on the island. They literally had nothing made when I went ! I had to wait 20-25 mins for them when it was suppose to be 5-7mins they said smh. The guy barely gave rice and chow fun. They all look irritated like they didn't wanna be there. If you want a good panda that give tons of food ! Panda in Ward and Pandas in Kapolei near home depot. They will pack that mfkr like there's no tomorrow ! I do not recommend kamakanas panda to anyone. Hopefully the food will taste good bc it looks old from the ones I got originally. read more

Overall, fast food Chinese style. Glad i can see how they cook things and if they use gloves to cook and the cleanliness counts! Fast friendly service! Always go here to eat! Mahalo read more

Ka Makana Alii location has got to be the worst in all of west side. Food quality 1 star. The noodles are dry. The orange chicken is over cooked and hard. The food options are at bare minimum. And I went during peak daytime hours AND this isn't the first time. And not to mention the customer service is at minimum requirements. Fail. read more

There are a lot of Panda Express locations on the island and in a hurry I'll stop at a location for a quick meal. It's just yummy, mall food and easy to order from. Out of all the locations, this Kapolei location is the best. The drive thru makes it so easy to grab and go. If there is a line there is plenty of parking and it makes a quick stop and go! The staff is always so friendly and they always have all the options even if you go near closing. The portions are always awesome and the food is always hot! Hands down the best location out of all of them on O'ahu. Thanks for always offering great quality food for a good price! read more

The food is soggy. Customer service needs improvement. I wanted being beef and there was one serving left. I asked if they could make a new one. The location was not busy at the time. One of them said okay and the other was like no its fresh and still crispy. She was incredible pushy about it, I ordered it and it was soggy. I came back to return it. read more

I love Panda Express, but this location sucks. The owners should really look into this location. The food always looks like it's been sitting out for hours. It takes forever for the staff to acknowledge you, and when they do, they are impatient and rude. Why work in customer service is you clearly don't enjoy working with people. I'll go to a different location from now on. read more

Wow! Sometimes it's hit and miss at thesis place. You may want to wait if the food is almost gone so they can cook a fresh batch instead of one that's been sitting on the warmer for an hour. You can do better. But no one else serves Chinese food at this mall. read more

There are 4 locations for Panda Express around my house, but this one at Ka Makana Alii is my favorite. Since this store is located at the mall and the turnover is high, the food is pretty fresh. The service is always good. My all-time favorite is orange chicken and honey walnut shrimp. Cannot go wrong with these two. read more

If you come during the day you're fine but anytime after 7:30 PM it's just scraps. The staff will not make more for you and some of it's been sitting out awhile. During the day it's as expected! Orange chicken fried rice/super greens and the other entrée doesn't matter!! Delicious most the time! read more

This particular location at the mall is my favorite! Because the workers are super nice. We ordered a side dish but they didn't have enough for a large portion so they told us they could make more but it would take 10 min. We waited... while we were waiting they offered us two free kids cups so we could drink something while we waited. Then they offered us free samples of their new items. They repeatedly apologized as we stood there waiting which we didn't mind at all. And then when it was ready they packed more than we expected! To all the workers at the Panda located at Kamakana Alii keep up the great service! read more

Love Panda. Looking for a quick meal. Quality consistent. Orange chicken bowl with veggies. Mission accomplished! read more

Panda Express - Chinese Near Me - Kapolei, Hawaii

Went to Panda Express location at Kamakana Ali'i. Service was pretty fast and cashier brought out our food while we waited outisde.

Helping people without a mask, a customer ahead of me was helped without a mask her and her kid and coughed on the glass and everything. I left right after. The servers and workers could careless about their safety and other people's safety. Update: they just got back to me and told me that they will retrain their employees and are happy that this situation has come to there attention so they could address it rather then the CDC and etc. read more

This place always gives you the smallest amount of food. They skimp on the entrees... they gave me 5 shrimps lol it's bs. Would recommend going to other locations. Waste of your money. read more

Panda Express - 5 shrimps and veggies for almost $10. Ridiculous. - Chinese Near Me - Kapolei, Hawaii

Change your signs of available drinks!! I looked up and saw lemonade and you guys had nothing but fruit punch, ice tea, and sodas. The veggies were undercooked cause you guys didn't have anything in the selection. read more

Panda Express - Chinese Near Me - Kapolei, Hawaii

So I had a special order the manager made it. Let me tell you. At of all workers SHE STOOD OUT. She was friendly honest and caring. She's a killer cook. Made my food PLAIN just as I asked and it turned it so good perfectly cooked I don't care for fish but it was perfect steam fish. The vegetables were perfect. I wish I remembered her name but she was so genuine. 5 stars to her. I rate 4 stars due to an incident . But she made my trip there worth it. I'll come here again and check if she's working and have her make my food if she will.:) read more

It's good Panda express food and that's it. Expecting a thank you or your welcome or even come again is only going to set you up for disappointment. I'm sure if they could throw the food at you it would have already been done. read more

Panda's Chinese Express is probably one of the best franchises. Regardless of the location, the taste and quality of the food is consistent compared to other franchises such as Tasty Korean BBQ or L&L. We decided to have dinner at the Ka Makana Alii food court because we could all eat where we wanted to without driving to different shopping centers. My daughter decided to have a keiki meal at Panda Express and we were assisted by Jamaica. She provides excellent customer service and gave us the chance to sample two of their items, she also helped us to get the most for our money by sharing about options to order an ala carte side which is a much portion compared to adding it to the plate. Excellent customer service is important and a major factor in terms of whether or not I will be a loyal and/or longtime customer. Out of the 3 Panda's locations in Kapolei I can definitely say we'll be returning to this one for sure! read more

Told me would be a 7 minute wait...almost 45 minutes later I get my food...get home and although the cashier said the utensils were on the bottom of the bag, nope...this Panda is terrible go somewhere else. read more

Got not much to say. Every time I come here, there's no line. Food is expected to be the same as all other locations. Very friendly staff as well. Only one time the chow fun kinda tasted funky, just a little burnt taste. There's no seating inside the place. Everything is outside. Clean place as well. read more

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Don't be stingy give me more than 6 pieces of honey walnut shrimp .. literally pay extra to only get 6 pieces what a joke

Soo disgusted, i work here at the mall and so ofcourse my only places to eat is the food court. NEVER coming to Pandas here again! read more

Panda Express - No idea what this is! But im definitely never coming to this Pandas again. So sick. - Chinese Near Me - Kapolei, Hawaii

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As usual I got a bowl and it was fantastically filled with juicy hot orange chicken and wonderfully cooked chow fun but when I finished my bowl I had the pleasure of discovering fortune cookies ... which were unfortunately opened/ punctured in two areas. And substantially stale. I would recommend skipping the free fortune cookie but they're food is good read more

Panda Express - Before I opened it had holes in it - Chinese Near Me - Kapolei, Hawaii

don't get me wrong, i love me some panda express but the manager was so fucking rude. stink eyeing me and everything. with that attitude, they shouldn't be working at panda express. period. read more

How unfortunate that I read the reviews about the cashier and ironically just spoke to the cashier at this location who also happens to be the store manager, Janine. I noticed that while I was waiting to speak with her she kept walking to the back of the store three times in a row.. Just walking back-and-forth. I'm surprised that a store manager like this could set a standard for her employees, while moving around at the speed she was going in. Not only was there a lack of communication between her and her supervisor, but she was being rude. read more

I had angus steak with chow me in noodles, grand kids had orange chicken on white rice. Both had very good flavor the chow me in needed a little soy sauce but otherwise good. This location does NOT have indoor seating but is at the food court at the mall. read more

Every time we come here, someone will help you right away. They give a good amount of portions and they let you try out samples when you ask. Easy lunch/dinner for the family when you dont feel like cooking. read more

Suzane is a very kind and a helpful she is very nice. I go kapolei shopping center and waikele shopping center also. But she is the only person who give me a VIP card...Thank u for that saving!!! read more

Service is fast and the food is on par with other locations. The serving sizes of the entrees are smaller than other locations though.

Ordered a three item plate through the drive-thru. Orange chicken 2 times, honey walnut shrimp (on the side separately), chow-mein, fried rice... got home and the Honey Walnut Shrimp was no where to be seen. Left out. Forgotten. Considering I paid $1.50 extra for a premium side, I was highly disappointed. read more

employees had terrible customer service. Marisa rolled her eyes multiple times when I was trying to order. It did not take me long to order but when I did she made me feel like I made her wait. then she passed it to the other employee Paz, and she was rude too. If you're going to work in customer service, at least try to sound happy read more

Wtf. I ordered a panda bowl and it was 97% rice. But the girl after me got 60/40. Good job.

I am honestly so upset that they would give me so little food for so much money I thought they would give me two scoops of chow mein but they only gave me 1 small scoop. Also I'm sharing so I'm expecting a little bit more but no they try to rationalize their food when they have so much to give. Also to think that they would charge me 2.00 FOR A BIG CUP OF WATER and I told them I would fill it up with water but they still charged me it honestly not impressed about this panda branch. IM PRESSED! read more

This location is in the outdoor mall around the food court area. The employees are nice, there is alot of options to choose from. Good prices and delicious food. read more