I recently visited your location and had a very disappointing experience that I feel needs to be addressed. From the moment we walked in, we were greeted by Evelyn, who seemed rushed and impatient. She was talking extremely fast, as if she wanted to hurry us out. When I politely asked if there was any beef and broccoli available, her only response was, "We close in 15 minutes." I clarified, "So the answer is no, then?" and moved on, but the tone was already off-putting. During checkout, she didn't ask if we wanted drinks. When I mentioned that I did, she told me it would be an extra charge, which is obvious, but again, her tone came off as dismissive. She also never asked whether our food was to-go or dine-in and just bagged everything automatically. We decided to dine in, but shortly after sitting down, Evelyn approached our table and said, "We close in 10 minutes." I responded that it was fine. Meanwhile, I noticed another customer--a woman who appeared to be homeless--was trying to get their attention because the ice machine wasn't working. Despite her efforts, both Evelyn and another coworker ignored her multiple times. I finally had to speak up and ask the staff to acknowledge her, and only then did someone go retrieve ice from the back for her. She was a paying customer and deserved to be treated with basic respect and dignity. Shortly after, two more gentlemen came in. Instead of greeting them, Evelyn bluntly said, "We close in 5 minutes. Is that okay?" They agreed, ordered food, and sat down to eat. Moments later, Evelyn approached their table and told them the restaurant was closed. They had to pack their food and leave mid-meal. Shortly after that, she came to our table and repeated, again, "We're closed." I asked if she wanted me to stop eating and leave, and she said, "No, I'm just letting you know we're closed," with clear attitude and eye-rolling body language. I told her she was being extremely rude, and she didn't apologize or show any concern. She seemed unbothered when I told her I would be contacting corporate. As we left, I saw the two gentlemen who had been asked to leave eating their meals outside on the hood of their car. That was the final straw. No customer should be treated that way, especially not while they're eating food they just paid for. If the dining area closes at a specific time, don't let customers in after that point. But once they're seated and eating, they deserve to be treated with respect--not rushed out or made to feel unwelcome. This experience was completely unacceptable. I hope Panda Express takes this feedback seriously and addresses the attitude and behavior of Evelyn at this location. Do better. read more

if i could leave 0 stars i would they only have 2 girls serving and will ignore any come in order because they just talk to eachother smh i left and got something else instead get more working people or just dont open at all smh read more

We came literally 10 minutes to closing. Super nice. Super quick. Everytime we come here. Everyone's been greet. Thanks !!

Ordered Panda for dinner tonight using door dash. I was happy that they were open for Christmas Eve. The food didn't taste like it does normal for panda. Usually panda is very flavorful but this time it was lacking. They may be busy for a holiday eve. I will give them another try. read more

Love the generous portions and their crab rangoons are my absolute favorite! I love the flavor the super greens have, it's like a ginger & garlic taste it's sooo good! read more

Panda Express - Orange Chicken, honey sesame chicken, Side Super Greens, Side Chow Mein - Chinese Near Me - San Antonio, Texas

so nasttty, i will never return! Must got roaches crawling since it made it all the way into the food! Alsooo I couldn't even speak with a manager bc there wasnt any available. So unprofessional ! Shitty ass food dont come unless you want roaches in your food rt! read more

Panda Express - Chinese Near Me - San Antonio, Texas

Another one of my after school go-to dinner spots on a budget is panda express. However, I much rather walk inside than hit the drive-through. The key to dining at Panda is patience. I much rather wait an extra 5 to 10 minutes for a fresh bowl of steaming veggies than get served the last remaining bunch of wilted broccoli. The food is delicious when it is piping hot fresh off the grill. However, being a fast food joint sometimes the food can sit around for a little while making it go warm and not as crispy. A few times I got a bunch of broccoli from the drive-through instead of mixed veggies. That's just not cool. The drive-through can take just as long or longer than walking inside. My favorite is teriyaki chicken with veggies. It's nice and healthy and filling without the rice or noddles so you can come here on a diet, but if diet isn't on the menu, try the orange chicken. My kid's favorite is the walnut shrimp for a few bucks extra. Thanks for your reply Alexandra: the drive thru experience has definitely improved. More veggies in my order. Now can you do something about that one serving always smacking her gum over the food? I don't want her serving my plates. read more

I love panda but these couple of times I've gone it's been dissatisfying. I love the string bean chicken panda bowl with white rice but I've not been able to get that for awhile now since they never have those two items. Specially this last time I went I was told it would be 10 minute wait for that dish and I waited...until they took 30 minutes to let me know they hadn't even started that entree but all the other cars that arrived after me had received their meals. I wish I wasn't as hungry as I was that day I would've wanted my money back instead of settling for something else. read more

Hats of to this store! Best Panda Express I've ever been to, great staff very respectful and helpful when trying new things! Plenty of seating room, fast service, love watching them cook up a fresh dish right in front of you. For fast food Chinese the food was excellent and very satisfying crunch to my honey sesame chicken!!! Thank you so much for this great food! read more

I hate this location with a passion. They're always out of EVERYTHING. But the customer service at this location is fucking PATHETIC. If the owner of this location ever knew how shitty of human beings their employees were they'd be pissed. I can't imagine how much money they lose a year from non repeat customers alone. And their worthless "managers/assistant managers" are a complete joke. They seem to be more concerned about being friends with the employees than actually keeping the place profitable. Never again. read more

The first and last time I will ever go to Panda Express. My friend brought me here because he loves the food there and gets it as a treat sometimes after work. I guess I'm a bit spoiled having been accustomed to real Chinese food, but I was totally willing to try it out. Anyways we walk in the restaurant and which surprisingly has a line and I ordered the chicken and noodles. The chicken was so hard it was difficult to eat; I can't even imagine how long it had been frozen for, but clearly it was past its prime. I threw the rest out, it was so gross. The noddles were okay but it wasn't a very big portion and they didn't have much flavor. I don't know whether it is all locations or just this one but the thought of Panda Express grosses me out and I'll never go back to another one. read more

I don't know who made my bowls but clearly doesn't care about there job not only was my order wrong but looks like they didn't want to make more and just pushed the last they had out and tied the bag tight so you could see it till I drove 20 mins home. It was not busy when I went so please do better read more

Panda Express - Orange chicken bowls - Chinese Near Me - San Antonio, Texas

For the first time since before the pandemic, I decided to go to Panda Express. Thankfully, the location on the north side near my home exceeded my expectations. For this, I decided to stop by this location less than a week later. Sadly, this location reminded me why I don't like Panda Express. This location informed us of an, "at most 10 minute wait". About 10 drive through orders and 25 minutes later, we received our food(it looks like they forgot about our order in the warmer). With our order we found an order of crab Rangoon missing, one plate given an incorrect side/entree, and utensils/fortune cookie for one(which there were three of us). Upon informing staff of the issue, the manager proceeding to inform us of another wait for the food. By the time one of us finished our meals, the third plate came out; however, the order was incorrect once again. At this point, we didn't even make them aware. I'm making this review while waiting for the third in our party to finish said incorrect order. The final icing on the cake was the fact that the Dr Pepper was out of syrup before we sat and after we left. From the lack of portions of nearly all the entrees, the lack of caring from any employees, and the inconsistencies from the other location, I can confidently say this location deserves its average rating or lower. read more

No ice, no drinks, no soy sauce.... No food , servers trying to give scraps for a full serving. At least the manager was cool about giving us a refund read more

They're definitely under different management. I used to enjoy going to this location and now they're very rude, unwelcoming & unhelpful. Besides all of that, I was very skeptical about my food today I asked for a bowl and they gave me a plate with small portion of food with what looked like old dated orange chicke and rice. There was literally a damn roach on the food, I'm just very disgusted something needs to do something about this location because I do enjoy Panda Express so much, I just hate how a wrong team can ruin the experience here. read more

Panda Express - Helll naaaaa - Chinese Near Me - San Antonio, Texas

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Give this location another chance a few weeks later still the same MO except now they are only accepting card as form of payment and limited menu items still so that's that ‍ read more

Just don't even bother, they never have anything and everyone that works there has an attitude. I understand we are in times where the whole world is understaffed but if you have poor work ethic and a poor attitude customer service isn't for you. read more

Ordered Teriyaki and rice and theres no teriyaki. Once I changed ny plate since there was no Teriyaki I got attitude because i didnt want rice anymore. Then They tell me theres drinks because theres no ice. So I ask if they can still sell the drink and I get silence. read more

Customer service is super RUDE. Never going back their. No greetings, didn't want to help us. Time to clean house and hire new staff.

Do not recommend this place, they either always take forever or they don't have what's on the menu but this time they just took the cake. I ordered a bowl and once I got home so enjoy my food I couldn't. Once I dipped my folk into the rice there was something that came out with it a piece of hair I wasn't going to make a big deal of it just a hair who cares right? Well no the more I kept pulling on the hairs the more that came out of the rice how does that even happen? But if you liked hairs on your food this is the place to go. read more

Panda Express - Chinese Near Me - San Antonio, Texas

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Not a good place went there again same thing that person is not a nice person I had to ask for plates 3 times and soy sauce and was given chili sauce instead no utensils or napkins I would act like she did not hear me this place has gone down hill. read more

Have been going there often, love the teriyaki chicken, when I go, sign at drive thru says no teriyaki chicken, kept thinking maybe just temporary thing/ they just ran out. When I inquired if this was all store's, cashier said the "grill is out". PLEASE FIX THE GRILL!! read more

I don't visit Panda Express often because too much oil is used when preparing the food. I like the variety of dishes offered, but I don't like the quality of the springs rolls or egg rolls. Panda Express would be a lot better if they would ease off on the oil! It'll be another year before I try Panda Express again! read more

Panda Express - Half chow mein & half steamed veggies with Shanghai Angus Steak & String Bean Chicken Breast - Chinese Near Me - San Antonio, Texas

One Panda that should go Extinct. I had the extreme displeasure of going to this specific location not once, but on multiple occasions with a trend of constant disappointment, & consistently bad service, but today tipped the scale. Since it was 9pm & considering they were closing in one hour I ordered (3) plates exactly the same way Orange Chicken and Beijing Beef with half fried rice and half chow mein with (3) orders of crab Rangoons. The girl Ely was Vapid and seemed confused the entire time I placed my order Sam and Tonya were no help either. No one was calling out orders or even seem concerned with me or the food that needed to be dropped I waited 20 minutes for "fresh" Orange Chicken & Beijing Beef. When I was handed my order I informed Sam about the missing crab Rangoons She told me that that the hadn't been dropped yet. So yet again I waited. It had been 10 minutes and I inquired again about the crab rangoons to Christian who seemed surprised that we've been waiting they were just sitting in the warmer the whole time I was waiting, to my disbelief. Christian apologized for the inconvenience and offered me drinks, to which I expected. But 30 minutes for a simple order is UNACCEPTABLE read more

Foods always good but the drive thru take a while! If there's even one car ahead of you you'll wait over 5/8 minutes. Maybe it's just my luck, but it's pretty ridiculous. I'll only go here if it's empty. Customer service is decent. 6/10 read more

Hate to be so negative but I was waiting 25 min for chicken teriyaki then when it comes out 4 people got served the chicken teriyaki that had just walked in the door. Also the young cook on the left side of the kitchen at 6:10-6:25 picked up food from the floor with his gloves and didn't bother to change gloves. I understand that it's busy but ya need some system to give orders out the order they came in. I get the chicken takes a while but for those people to get it first when they didn't even wait 5 min and I waited 25 min is just silly. Then I get home and they didn't even give me my 2 egg rolls :/ this location is S**t! read more

Always enjoy the food at Panda with my mom Fresh and quick Never have had bad serve there ! read more

This by far is the worst Panda Express starting with the staff inability to put cones out to control the traffic disrupting the line, the staff is rude and has an excuse for everything. They are constantly out of everything or not serving specific items because they don't want to make a new batch. It's impossible to get any kind of professional response. Terrible experience multiple times, finally just giving up will never go back. read more

Just went through the drive threw & an employee named Erica on drive threw was being so rude while taking the order. I did not appreciate it. read more

was mainly looking forward for the broccoli and i got more old broccoli than i did fresh. i don't know if the workers are just lazy but it was unappetizing read more

Panda Express - panda Build Your Own Bowl - 1 Full Side - Chinese Near Me - San Antonio, Texas

Trashiest Panda Express in San Antonio. If I could give it no stars I would. I feel like this is managed, ran, and manned by the least driven restaurant staff in San Antonio. read more

Good food. Bad service. Workers had us waiting in line for 15 mins. There was a long line too. Workers only seemed interested in the drive thru lane. When I spoke up and asked if someone can help us, I barely received a response or even an acknowledgement. All employees ignored us. Finally someone came over and took our order. Totally disappointed! Ruined my dinner...no need for their attitude. read more

Extremely rude as usual, I haven't been here in over a month so i gave it a chance again but still the same. Poor quality and terrible service. read more

Always good! Good fast food style Chinese food. Service is always good. Place always clesn. read more

Food always good. Prices are good. Everything always tastes fresh. Eggs and spring rolls a little dark. Think the oil was old. But for the prices it's always good food. read more

Had never had a bad experience but today i order delivery, and my foood had a hair in it. Im not the type of person to make a big deal out of it but atleast make sure ur workers wear hair nets read more

I love Panda Express! This location especially.. the food is always tasty & fresh ..the food is so much better tasting then the location on Vance Jackson &10 410 & Bandera stay away from those locations read more

Fast and professional my husband & I enjoyed our meals when we got home I love the Walnut Shrimp

Freshly cooked, very fast , good satisfying foods, and they always give more on our plates than expected :) (drive thru costumers) read more

Worst customer service ever .. They make you wait there for about 10-15 minutes.. never going back there ..... Horrible read more