I've had Panda Express here a couple times and most recently (yesterday) I was using my mobile phone to try and preorder. For some reason I wasn't able to use the rewards that was about to expire in a day so I decided to try and use it in store and ask. Turns out this Panda Express doesn't sell hand crafted drinks and the app won't change it for a drink they do offer to sell. I still decided to get food here since it's convenient and I love the consistency of pandas food. The food displayed looked clean, the lighting made the food look glistening more so than the other pandas I've been. It may be due to the ceiling windows and lighting making it much more vibrant. They portion chow mein much more than the Arcadia one at the mall and they pack the small boxes tightly as well! With a bigger plate and bowl order it was around $24, no drinks unfortunately but I got some sauces and chopsticks with no problem. Everything is bagged for convenience so that when we have leftovers we can just up and go without asking for a bag. read more

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I can never understand why Panda Express doesn't provide spoon to its customers!!! They serve rice but don't provide spoon. Senior citizens need to use spoon to eat rice. Why such a big reputable organization that make so much money from the customers and try to cut cost by not buying spoons. I don't get it! read more

went with my mother to grab food at west covina mall panda express. a young employee named jessica assisted us, she was very unprofessional! we were undecisive looking at the food to make a choice of what we wanted and right away she was rushing us, mind you we just arrived!!!! she didn't give us time to look at the food! she was rude about it! poor customer service!!! jessica needs more training! she was not kind to an elderly (my mom). definetly not going back! please train the girl properly. when she rang us up she was so cold with us and rushed us without saying goodbye or anything....rude! we brought it to her attention she had nothing kind to say besides rolling her eyes...unbelieveable! we went on a tuesday about 6pm.... beware she's not kind nor patient. read more

No pictures. Flavors are consistent with every other panda. I think the thing that shocked me most was that there were only two people working during lunch ours. Not that it was extremely busy, but one employee was cooking while the other had to plate and manage the till. It took 15 minutes just to get through the line. Not the quick experience I was expecting but I understand this sort of stuff happens. read more

Service was very good. We were greeted as we walked up, and all the staff were very nice. We always enjoy our food at Panda Express. Daughter ordered the honey sesame chicken and chowmein. The girl at the register said if I took a quick survey from the receipt I could get a free entree, so took it I did and got a free kung pao chicken. read more

it says open at 10:00am. i get there at 10:15 and nothing is still prepared.. i wait another 20 minutes and still nothing prepared. why would you open at 10 if youre not ready to sell food? just wasting peoples time. i had to clock back in to work so i didnt get any food at all for the rest of my shift. thanks a lot! read more

I was pleasantly surprised by the excellent service I received from Daron, to start, the second I walked up to order he greeted me with a warm smile and hello. Not only that, when I was having trouble deciding what to get he offered his expert advice on what to get and it did not disappoint! I will definitely be coming back because of the amazing service provided by location. read more

Joe, Andy, and Jessica were wonderful! The food was fresh and hot and I can say this was the best experience ever! Glad to fundraise here! Will do so again after such a wonderful experience! Thank you so much! read more

Finally after 3 months I came back to see & order same family meal. I was amazed the portion I have this time. I order fried rice, chow mein, orange chicken, beef broccoli & shrimp walnut. Service was phenomenal & splendid. Recommend this place for Asian food. read more

Panda Express - Worst place to order panda! - Chinese Near Me - West Covina, California

As a retired veteran from the United States Army, I expected to at least get my moneys worth. As you can see in the picture, the portion is about 1 1/2 inches I paid $16 for this, and the food tastes really nasty! read more

Panda Express - Fried rice, with steel noodles - Chinese Near Me - West Covina, California

Service was really bad. I came to buy about 11:45 am and not busy. There was one Asian woman which I believe it could be a manager of this location was serving me. I ordered 2 Entrees. She was asking me if I would like chow mien or rice. I already told her Chowmien only. She might repeat a confirmation again, chowmien and rice? I said yes but her English was not good and fast. I heard Chowmien right? Then I said yes. Later when she was getting rice. I said no Chowmien only. She was so upset and she said she confirmed and I said yes. I felt really bad and need to do apologize which I didn't hear clearly. However, why it needs to be mad with that simple questions and not busy. Later, she didn't serve me nicely and just put the box and walked away like feeling upset with this. I am a fan of Panda but I will not support this location anymore. This is so disappointed. read more

While the portions were in my opinion on the smaller side, the food makes it worth it. The prices are also responsible. Will definitely be returning and I recommend. read more

Panda Express - Enjoying some Panda Express! - Chinese Near Me - West Covina, California

This Panda Express, located inside the West Covina mall, in the back of the food court is where I had my latest dining exerience. The food here actually doesn't taste to bad, but why only two stars? When I picked a shrimp dish, the girl with those perfect portioned sized serving spoon, scooped up a spoon full of shrimp, and there was a shrimp hanging off the side of the spoon, and she started shaking the spoon to discard the one shrimp back into the pan, and she kept shaking and shaking, and shaking. I finally said to her, REALLY, is Panda Express going to go broke, because you gave me one extra shrimp....REALLY!! The amount of food that they give you is already perfectly underwhelming, but REALLY!! The shrimp fell back into the pan, which made her happy, but made me quite upset. And this is why I'm not a big fan of large food chain restaurant, to much corporate involvement. Corporate should teach their employees's, about customer satisfaction, "A happy customer is a returning customer!" I wasn't happy, so I won't be returning. read more

I love Panda! The food is always delicious. My only complaint is how tight they are with their servings. Maybe I'm used to getting spoiled at other places but come on! Stop being stingy!!!!!! Hook a big girl up! read more

Marissa, who was running the front was very professional and kept a calm attitude when the line was backed up. Props to the cook as well.

funny they only have 2.5 stars cuz this is 1 of da locations i frequent... i tend 2b a creature of habit & order da same 2 entrees along w noodles... my fav is their kung pao chicken, sometimes i get 2 scoops of that, accompanied by noodles... their portions r generous overall & i never had a bad experience here tho my last time here tasted so-so... (fingers crossed i dont jinx myself)... they deserve 3.5 star here... read more

I had the best experience here the employees were so fast with great customer service there was one employee that struck out the most he was very nice and kind and respectful he help me throughout the whole entire time when I was ordering to checking out his name was Andy because of him I will be coming back and surely will be letting everybody know to come and visit panda express in the West Covina mall read more

Waited 20 minutes for online pick up. I could have waited in line 3 times. Unapologetic cashier.

Smallest portion i've ever received from any panda express i've went to. Almost $10 smh read more

Panda Express - Chinese Near Me - West Covina, California

Not that I was expecting 5-star cuisine, but this place sucked. The girls that work here go out of their way to give you the smallest scoop of meat possible (she literally scooped the walnut shrimp back out of the bowl after giving a normal amount). I eat a lot of rice, but still had a full bowl left after I finished the meat. Pretty upset I paid even $9 here, there are other options for cheap food around where you get what you pay for. read more

Panda Express - Measly amount of meat - Chinese Near Me - West Covina, California

Damn this place sucks. I'm used to the bigger portions at other locations. Now just because it's inside the mall they give you less and charge the same. I know rent might be high but damn they getting the rent out from their customers. Like every portion I saw they were giving was small and didn't even get me full. Do you guys expect me to buy a third entree right. You guys must not believe in customers satisfaction. Nice location but shitty portions. read more

Worst customer service girl was eye rolling since the 3 customers before me. Finally came to me same customer service, she dropped the utensil by the kitchen and placed it back on to the food she said they have their utensils on the floor she didn't drop anything and then when I told the other worker they both laughed I clearly heard it fall. The ugliest panda ever. Second time I come get food here and this is the only panda with this type of service wish I can give it no stars read more

This place in the West Covina mall use to be pretty good but the last two visits have been quite ugly tasting . Have ordered there chicken kun Pau yuck too salty and taste like fishy smell grosses you out. Also the fried rice is not fresh old and cold. And the visit before that was their premium dish the steak and shrimp dish yuck also taste very salty and fishy taste. I am a big fan of the restaurant and the other locations like Pomona the one by the 71 freeway target shopping center there the food is always fresh and delicious good tasting. Why is the food industries running there businesses to the ground after building up a good reputation then going bad so sad so many places fall into this category very sad then they still want to charge the monies they charge top dollar . Yikes !!!!! read more

This panda express has consistently provided dessicated, dried out food covered in sauce. The veggie side I picked instead of the noodles or rice looked like it had sat under a heat lamp for hours... and this is during the lunch rush. The orange chicken was dried out and then drenched in the sauce. The kung pao chicken was not spicey like at other pandas and the meat again was dry. Had this been a unique experience, I can write it off to a bad day, but these are experiences over several weekends, so I have to conclude that quality is not a concern at this panda... I even told the manager how dissappointed I was and had him look at the sad food. Plenty of other tastier options in the food court. read more

I love Panda Express! This location is especially nice. One of the girls that works here is really patient/polite with the customers (even the picky ones)! A lot of people I know have complained that the quality of food has gone down, and that the food has become too oily. But hey, to me, that's what makes it so good! Hmm, after this review, I think I'll go grab myself a Panda Bowl (with orange chicken, of course)! read more

My mother is 80 years old , and her favorite place to eat is at the panda express in the west Covina fashion plaza mall. We are happy they opened back up! We have gone to other pandas but they do not compare to the one in the w.Covina mall. The manager theres name is Salena and she is very kind curious to my mother and me as well as everyone else while we were there! This panda is always very clean and well stocked with all our favorite food items. As long as Salena is there we will keep coming! Keep up the good work you guys. Sandra and Dennis m. of Glendora CA. read more

This is your typical Panda Express. They have the same 'ol stuff. When I arrived they were closing, so they didn't have the Eggplant Tofu. I asked if it was possible to get some made, and they were nice enough to do so. Pretty nice little dinner, but a bit expensive for a bowl. read more

Panda Express - Chinese Near Me - West Covina, California

Horrible customer service here. I am a frequent customer I work inside the mall so I eat here a lot and every time I get this cashier she always gives me a hard time about my mall employee discount even tho I have my badge on you can tell she hates giving it out she will roll her eyes and I come here a lot so she knows I work here . Today when I asked for my mall discount she said no sorry it's too late did you put in your card ? I replied "no I'm waiting on you to give me my discount " she's like sorry next time I'll give you a 20% off " complete lies she didn't want to give it to me in the first place and didn't and charged me still no shame . Her name badge said Salina but the cashier on the receipt says yiu ling L. No one else gives me a hard time but her about it. I hope this customer issue gets resolved ASAP. read more

This is 2017, the least you guys can do is get a barcode scanner no one carries gift card in their wallet all the time, I had the gift card set up with the phone, and I was told that it cannot be used here, ended up paying for it again and couldn't use my gift card, if you guys cannot accept gift card then don't sell gift card in the first place, Grow Up! read more

I must say, today I received the worst customer service!!! Let's start off waiting 10 min to be helped out, they had a long line with only one server and cashier. After I ordered my food I still had to wait what seem to be another 5-8 min to get cashed out. What really got me MAD was when in moved my tray toward the server yelled not to touch the tray. I was like What! I not trying steal the food, just trying to move things along. Very embarrassing as everyone looked at my son and I. Asked the cashier , if your process is for not the customer to move trays over , then why did the guest ahead of me move hers and held tray in hands when you cashed her out? In other words , they thought I was going to run out with the tray. Thank you Panda express for a great lunch experience. read more

Really nice girls working here. Food was great and fresh. My broccoli was real fresh no grossness at the bottom. The fried rice is my fav so far. We also enjoyed the teriyaki chicken real delicious read more

The staff here is always in rush and trying to get the line thru. I understand it's busy but every customer should be given good service. Orange chicken was not cooked right!!! read more

The food is always fresh. Every time I walk in I notice the staff is helpful and friendly. They take time to explain and offer me new samples. This is why I continue to return to this location. read more

Service here was pretty bad, they always add like so little fried rice, I asked if they could add a little bit of more fried rice and the old chinese man who works there says no he can't cuz it'll fall over to the other side in the box, so what? For the price paid it ain't worth it. read more

Ever since they remodeled the price went up, the service went down, the quality and quantity of food they give you has also gone down. Its more like Panda Slow ! Now ! read more

Ok, Here's my theory, if you want chinese food, why are you not getting it at an authentic chinese restaurant? If you think Taco bell is authentic mexican food then there's something wrong with you. This place is exactly like any other asian fast food but the huge difference is its completely white washed. The food they serve here will probably only please non-asian people. For the price that you are paying, you could have had a better and authentic chinese food ANYWHERE else. Granted this restaurant isnt 100% horrible. It's just not authentic like they hype it up and claim it to be. Brocolli with beef, fried rice, orange chicken, thats about the typical stuff you would find at this place. Oh i love the fact that most of the front cashier workers are mostly asian people but the chefs in the back are full blood hispanics. Nothing wrong with that but shouldn't it be the other way around if you really want authentic asian food? Also, if you go to rowland heights or san gabriel valley area, you will find alot of asian restaurant that operates the same manner as Panda express, the only difference is this place is very UNGENEROUS with their portions. For a meal with 3 sides and a drink can run you up to almost $8. With $8 i could have easily gotten the same thing at an asian (pick 3 item) type deal for about $6 with a cheap boba drink. The difference other than price is they actually give more rather than minimize portions like Panda Express. Overall: If your hungry, don't want authentic chinese food or don't want to experience real chinese food, then this place is for you. As you may know that the price your paying here is actually more expensive than compared to other REAL chinese places read more

1 star! This should have been 0 but no 0 star! They have so many selections but you have to add another 1.25$ that is bs!! They are just known for the name. Mediocre food. The price is too much and they served you with so little food. Literally 2 spoons of fried rice thats it. As i write this i am eating theyre food and im not satisfied at all. Shame on panda express!! U can do better!! We pay good price for the food and u only get so little. On top of that you have to add $1.25 bs! read more

I rarely complain about Panda Express.. Food is pretty good and prices are okay. But I cannot believe that the time I visited this location, I asked for the firecracker shrimp option (which costs an extra $1) and was only given 2 pieces of shrimp. Might as well call it, Firecracker Veggies. I was very disappointed in the portions that were served in this location. Other location serve adequate to very good portions which makes it worth paying extra for. read more

I visited this location not too long ago. My Panda Express experiences are generally at least 3 star range. I like all of the authentic Chinese/Taiwanese/Hongkongese food but I also like to indulge in Panda Express food here and there. OK: Talk about left over cafeteria food @ this location. I should've walked away the moment I stepped into the restaurant. What was waiting for me was not the fresh and steamy food fit for pleasurable consumption. Just food with soaked-for-too-long-in-the-sauce look. It tasted like how it looked, stale. I've had stale Panda Express before, this location just topped it for me. I think it would have tasted good if it was fresh because the initial taste is actually quite good. But whoever the manager is over there is driving the customers away by keeping the food in the trays way too long. I mean, look at the reviews this location got so far. I would have given 1 star on the food alone but the restaurant looked clean and definitely deserved another star for just that. read more

The employees were friendly and their faces lit up and they maintained a smile while they attended us. They also informed us what the wait was about. read more