Tried to order kalbi ribs and worker said that they don't have such beef and they only have 1 type of beef.I had to read to him that their menu says kalbi short ribs,. He then said "oh the short ribs?" Duh! Don't you know what you are selling. I highly suggest people need to educate their workers because i can't comprehend how he can miss this. T his is ono hawaiian bbq and everyone in hawaii knows kalbi. Just embarrassment. To top it off he ask that he can't only charge me $2 for the kalbi, he has to charge me $3,like seriously? Don't come here. I am sure there's better hawaiian restaurants out there. Also he doesn't give me katsu sauce. read more

I visited this restaurant on a Saturday night, and it was packed! The line to order was six deep, the ten-line waiting to pick up food was nine deep, and the seating area was full. I saw that employees were working as efficiently as possible while maintaining a friendly environment. The restaurant was well-maintained despite the many people crowded into a small area. The food I ordered was DELICIOUS!!! The chicken, beef, and rice were most and seasoned perfectly. This was a positive dining experience despite the long wait to order and to receive my food. read more

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Solid Hawaiian food with decent sized portions! I come to Ono when I'm craving some delicious Hawaiian food. I typically order the Grilled Chicken Breast meal what comes with rice, macaroni salad, and veggies. The chicken is cooked tenderly and is flavored to perfection. I typically order through their app to avoid lines and wait times. The restaurant itself is pretty spacious, clean, and seats a good amount of people should you choose to dine in. read more

Ono Hawaiian BBQ - Grilled Chicken Breast Mini Meal - Hawaiian Near Me - West Covina, California

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~ Luv the Mac Salad ~ The service is nice and fast! There's indoor and outdoor seating! The food sometimes is a gamble, sometimes my chicken katsu is crispy and juicy and sometimes it's dry or uncooked. read more

Food is usually great, I love their mini bbq chicken meal, rice and macaroni are delicious!! Cashiers are sweet and always help.

It's unfortunate that so many reviewed this place so poorly. I personally liked this restaurant, but every experience is different I suppose. We don't have an Ono Hawaiian BBQ where we live so I have to compare it to our L&L. Honestly, the portions aren't as big as our L&L, but the food was REALLY good, maybe even better. I'd definitely come back. read more

My coworker and I were craving Hawaiian bbq and this was nearby. Lunch was definitely served and we were satisfied. I had their bbq chicken, side of chicken katsu and a side of white fish with all steamed vegetables. The chicken was delicious and cooked just right. The white fish was also delicious but the tar tar sauce was an excellent dip for it. The katsu was also pretty good and I used the tar tar to flavor it up. Overall it was a great lunch experience. I'd definitely come back here again to try their other menu items. read more

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Decent food but nothing to write home about. Cashier was friendly however the manager questioned the authenticity of my coupon. Weird encounter. Other than that, location is clean and service is timely. read more

Been in this location twice now, so far so good, food has been great but the price just like anywhere else has increased but just glad the portion still stayed the same. The cashier here is nice. Would have gotten 5 stars but the last visit, I've been skipped and people after me got their order first. Otherwise, no major complaints. read more

My pops wanted Hawaiian food for Father's Day so I did some research and found one nearby. I was already familiar with the chain, I used to go to the one in Tustin District location a lot. So I called in my order at around 2PM for pick up at 5:30PM just in case it was busy. The employee confirm my order and my pick up time. Got the family meal with Rice, mac salad, BBQ chicken, Chicken katsu, kalua pork , and i got an extra protein of the Kalbi short ribs. When I got there, I told the employee I was there for the 5:30 pick up and gave her my name. She looked at me confused and she made a comment to her co-worker. It turns out they made the order when I called and not when I told them and confirmed with them on the phone for 5:30PM. So I had to wait around during peak time and wait for them to make it. At that point I was worried that they would take it out on me and put "special sauce" into my food for their mistake. It took about 15 minutes - for my food to be ready. The Tonkatsu/Teri sauce area is hidden in the hall way - its self serve like the other locations. The food was good. Much better than the other Hawaiian food chain. BBQ chicken - was cooked just right. Went well with the Teri sauce. Chicken Katsu - this was overcooked a tad. The panko would fall off also. Kalua Pork - had a good Smokey flavor but was dried out. Kalbi - was nicely cooked, and I was surprised there were so many pieces. Some of them were really fatty though Mac Salad - was ok. The container was not full like how the Tustin location would provide. Overall - I would give it a 3.75. But the mishap of the pick up time and no apology wasn't very good customer service. There was no utensils either. read more

Ono Hawaiian BBQ - Inside - Hawaiian Near Me - West Covina, California

I love this place and that they have healthy options. If you want to cheat a little, their macaroni salad is delicious! For those of you that don't like mayo, skip! But if you do, it's divine! They have a kid's menu as well. Their kids option comes with a little cute lunch bag, an apple sauce and a small juice. The little lunch bags are not super sturdy especially from the handles. My son ripped his literally about 10 seconds after he got it. For the price however it's not bad. I recommend this place. Many healthy options. read more

The chicken teriyaki was made to perfection. Is so tender and juicy. The teriyaki sauce is not too sweet. I love it. I only wish they would give more macaroni salad. read more

We had some craving for Ono Hawaiian BBQ and stop to eat. The place has a line when we came in and the island music was playing in the background. We ordered the barbecue Katsu mix to share because we were little full after eating at a friend's house. The barbecue meat & katsu were tasty. They seem to make their foods similar so not much different from the other two restaurant locations we ate. read more

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Great food and great service. One of the better Ono locations I have visited. Food was piping hot

I guess the never wash their vegetables before cooking, I bought 2 combo box and both of broccoli have bugs on it read more

Ono Hawaiian BBQ - Bugs in broccoli - Hawaiian Near Me - West Covina, California

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We've been craving Hawaiian BBQ, so did some research on yelp, found numerous choices but picked this place based on they offered a family deal, it was slightly cheaper and it was the closes to where I was at. Restaurant was located on the east end of the Eastland shopping center, up against Barranca Street. Place was clean, staffers were nice and helpful. Wait time was approximately 10 minutes. The family deal is suppose to feed a family of 4, but with an additional side of rice, you could easily feed 5. The meal includes 3 proteins of your choice, 4 scoops of rice and macaroni salad and misc. stir fried veggies underneath your chosen protein. To make a long story short, we were pleasantly surprised, good flavor, not overly salty, decent amount of meat, all priced at about $43. We'll definitely be back, whenever it's time to satisfy our Hawaiian BBQ cravings, 4 stars from me. read more

We needed a quick bite and this place really hit the spot. The bbq chicken and kalbi ribs were delicious- perfectly cooked and marinated. The macaroni salad was very fresh and not overly oily like some places I've tried before. Spam musubis were excellent as well. If you're looking for a quick bite to go, this is the spot! read more

Ono Hawaiian BBQ - Chicken & Beef Combo - Hawaiian Near Me - West Covina, California

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I had taken a bbq beef mini meal to go on Thursday 10/17. Following finishing this meal I bloated up and my stomach swelled up. It looked like I had a basketball underneath my shirt. I have not able to eat or drink anything comfortable after this. I got nauseous on Friday and started throwing up to the point that bile is coming up. This all occurred at work which caused me to leave work early. It is Sunday @ 10pm and my stomach is still in so much pain. I have not felt this way in so long. I will not returning to this location. At first I was happy that my food was ready so quick but now I do not know if it was sitting there for a longer period of time. read more

Awesome food great service and drinks I hope it stays long time in eastland oooooooooooooooolh yeah

Have not had Ono in a long time and was finally able to get it over the weekend. I got the Chicken Katsu plate and it was sooo good. The crispy chicken was crunchy and went well with their katsu sauce. They give a lot more cabbages now than they did before. But the portion of meat was just about the same amount. The macaroni was delicious just as I have remember it from before read more

Ono Hawaiian BBQ - Chicken Katsu plate - Hawaiian Near Me - West Covina, California

Customer service is superb. I came on New Year's Day 15 mins prior to closing and to my surprise the workers were super nice and welcoming. My order was quick, fresh & delicious. read more

Just came here with my boyfriend and it was so good! The flavors were delicious and everything was enjoyable to eat. The only thing is the water from the machine was terrible, it had a yellow tint and tasted like tap water or toilet water or something. The service was friendly and we got our meals fast though so we'll definitely be back, but just getting a water bottle next time instead of the water from the machine read more

Ono Hawaiian BBQ - BBQ & Katsu Mix - Hawaiian Near Me - West Covina, California

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This location is probably the best one to visit if you're craving Hawaiian food. The service was great and the restaurant is nice and clean! Oh, and yes, per usual, food was bomb! read more

My husband and I have been here a few times. We usually order the Hawaiian mix, which comes with chicken, beef, and one short rib. The food is just okay. The chicken and beef are a bit dry but we dip it in teriyaki sauce anyway. The short rib has good flavor but is a bit tough to chew. Our food usually takes foreverrrrrr to come out. Every time we come here, the wait is at least 30 minutes, so be prepared to wait. read more

Ono Hawaiian BBQ - Hawaiian mix - Hawaiian Near Me - West Covina, California

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Ono Hawaiian BBQ is one of those places where they consistently provide good food and a relaxed environment. You are greeted with sweet Hawaiian Melodie's as you enter which helps in creating the chill vibe. The food is good, portions are generous and the price is fair. The food is also served rather quickly and the counter help was very professional and friendly. As a testament to their popularity, I witnessed 2 employees from another nearby fast food eatery enjoying their lunch there. Just sayin'.... read more

I ordered the Hawaiian BBQ Chicken Mini Meal and was horrified. Double check your chicken from here PLEASE! read more

Ono Hawaiian BBQ - Hawaiian BBQ Chicken Mini Meal - Hawaiian Near Me - West Covina, California

I ordered the BBQ & Katsu Mix (#44). The Katsu portion was half breaded FAT. They only sold LARGE fountain drinks. The dining room tables are dirty, the condiments counter is dirty, the floor is sticky, the whole dining area is covered in a film of years old grease and the restroom's fixtures are all worn and scratched with graffiti. The whole time I was there (30 -40 mins) the place had 3 customers and a 5 crew team of Ono's workers. The Ono's crew didn't bother to clean. The exterior looks as if it were never cleaned. I wouldn't return to this location. read more

Hawaiian BBQ!! There are a ton of different Hawaiian BBQ places nowadays but Ono is definitely at the top of the competition! I highly advise coming before 12pm or after 1pm to avoid the lunch rush. The place is empty around 11:30... at 12:30, there'll be a good 15-20 people. As for the meal, I personally like the BBQ Beef. However, I was feeling adventurous today and tried the Island Fire Chicken. It has a medium spice level, however the marinade almost overpowers the flavor of the chicken. I'll stick to the classic BBQ Beef and Chicken for my Mini Meals. Pro tip: Order a Mini Meal and ask to substitute an extra scoop of Macaroni Salad instead of Veggies! read more

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During the pandemic times, we get dinners here for the family using the family meal order. Portions are huge, food is fresh, and great value for the money. For $40, it feeds us 2x or more! Great service, and friendly frontline workers! read more

I was for craving for Hawaiian food today and decided to stop by the ONO's in West Covina and they don't have all the fountain drinks because it looks like half of it is out of order. Also, the cashier gave me the wrong order when I ordered chicken. Bbq and Katsu mix! I still ate it because I was hungry! I don't I will come back here since I usually go to the one near my house. read more

Came here during their BOGO special they had going on several weeks ago. Service was was great. Staff was friendly and made sure you all the sauces you need/ want. Food was solid as usual. Everyone was taking precautions. They even have the plexiglass put up in the register area - awesome work by management. read more

Save your money... I came to have a quick lunch... and $20 later, I'm still hungry but lost my appetite. Beef mini plate- very tough meat! Never order this... tasteless and hard. I suggest you skip it. I tried to eat it and ended up sorting half of my meal out. Inedible..9.99 Musubis- disappointing, if you're going outside of spam, make it good. Again, tough beef meat and messy roll. The seaweed was old and tough as well. Not worth the effort to attempt to eat. I got 2 for $5.99... just don't bother And I asked for water (a cup) for charged 2.79 for a bottle of water. Just a waste... Was wondering why my meal was totaling over $20... and I'm even more disappointed in what I paid for. I'm throwing everything away and so hungry... gotta get back to work. Disappointed is a huge understatement. I've been to 2 other ono hawaiian bbqs and have never run into this. Bummer! read more

Spam musubi is good. Love it and the bbq pork with the Mac salad is great. They don't get upset if you ask for double mac salad, good customer service and portions unlike other places. Felt like i had value. read more

Cashiers were pleasant but the soda machine was awful. Complained but they said the sprite was good & the coke. Which obviously wasn't. Didn't even get a refund for the cup. read more

Always good here we enjoy everything sometimes the service is kind of slow. They also have smaller portions but for me it's to much but at least it smaller then the plates read more

Ono Hawaiian BBQ - Eating with my grandsons - Hawaiian Near Me - West Covina, California

Wrong Order I ordered the teriyaki Mahi-mahi and they gave me the lemon pepper. I was pretty disappointed since the lemon pepper was very dry. You can see on my receipt I did order teriyaki. I didn't notice until I got home so i couldn't do anything about it. The macaroni was good though. read more

Ono Hawaiian BBQ - Wrong order - Hawaiian Near Me - West Covina, California

This place is terrible. The manager is lacks intelligence and social skills. Regrettably, this Ono location is a sad story. Unfortunately all the 1 star reviews for this location are accurate. Today marked another instance of receiving an incorrect order. To add to the frustration, I was implied to be dishonest about the incorrect order when I called to complain and ask for a refund. I had to drive an extra 10 miles just to prove that I hadn't already started eating the food, in order to get my refund. Such a disgraceful experience. The food remained untouched during this ordeal. It's disappointing to experience such distrust from the manager. Lee, the employee, phoned the manager and stated that he thought I was lying. Clear lack of customer trust. Hope others have a better experience than I did. read more

Tif you are hungry or starving, do NOT go here. The service is slow and trash, if you're as starving as I was today, you'd hate your day more. The smell of the food made it seem like something was thrown into the mix even when it wasn't supposed to be. What's cool is they let me switch Hawaiian BBQ w island fire, recommend trying that! (Additional charge even though the Hawaiian BBQ and island fire chicken are the same price, stealing money there). However, the packaging is a scam. They put lettuce below the entree to make it seem like you've got a lot of food until you realize they stuffed it. I kinda feel cheated because I could easily get more food for less of a price at LnL down the road or even Panda Express, which is what I will do next time. End of the day, disappointed and stuffed w food read more

Ono Hawaiian BBQ - BBQ and Katsu Mix Combo - Hawaiian Near Me - West Covina, California

HORRIBLE CUSTOMER SERVICE!!!!!!! Worst place to eat! Bad attitude towards customer. I go to BUYY food not to get for free. Cashier ROSA, bad attitude so disrespectful. Not happy enough slammed my food inside the bag. My coconut water was all over the bag. Was talking so much crap in Spanish not knowing that i Speak Spanish too. NEVER EVER Again. read more

Ono Hawaiian BBQ - Hawaiian Near Me - West Covina, California

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Just picked up my food and drove back home about a 20 minute drive and when I started to eat I noticed my chicken was a little rubbery so I checked and it's pink still. Super upset because I know I'm not going all the way back to get my money back. read more

Ono Hawaiian BBQ - Raw Chicken Katsu - Hawaiian Near Me - West Covina, California