They were super attentive to my needs about cleaning my ring and went above and beyond to fix it. I…read morejust walked in and they did everything to clean my ring from a lot of glue it built up.

Very good customer service and very patient thank you! Jorge gave me a great deal on my new…read morefavorite diamond pendant! Will come back again and bring my mom!

I had a mostly great experience at this location. My husband and I were looking for our wedding…read morebands and we were lucky enough to love the selection at Zales. My husband had to order his and waited only a few days for the new size but when we picked it up, we noticed a couple of marks on the ring. I did not check the ring before I left so we noticed later on and had to bring it back. Princess helped us throughout our 3- 4 visits and we always had a very nice experience with her so Princess gets 5/5 stars. Unfortunately, when we dropped off the ring with her, we didn't hear back and after over two weeks I called. Luckily I was able to speak with Princess and she had said the ring was ready for pick up three days after we dropped it off. No one had contacted us, and that was very frustrating and unprofessional. So I would always follow up on your end because from my experience, communication is lacking at this location.

I had a delightful shopping experience at this location. I was assisted by Zoya, a knowledgeable,…read moreprofessional, and friendly sales representative who patiently answered all my jewelry-related questions and gave me confidence in my purchase. Zoya also helped me select a beautiful watch gift box. Her excellent service made the experience truly enjoyable. Great service!

Tucked away outside of Target is this family owned little kiosk. Personable, quick, and honestly…read morerun, the kind of place I'm happy to support and recommend.

This business is not reliable . The owner quote $25 to remove some links on a watch . Then he…read moresays it's a Swiss watch so it's now $30. Then he rings up $50 charge saying he charges $20 to size it . $50 to remove 3 links from a watch ? It's a total rip off ! Do not go here ! It's a shady alley business

Highly recommend Christian and rose help me alot, they are easy to talk too and recommended me best…read moreand affordable rings,

They tried to sell me a fake Rolex for 2x the market price for a real one…read more If you are interested in seeing bad examples of counterfeit luxury watches, this store offers several cheap and obvious fakes for reference.

I stop by when I shop at ranch 99. Their prices are fairly reasonable and I heard they will melt…read moredown gold for you to make custom pieces for you. The owner Christina is very nice and I know a lot of ladies who shop here. I like their reasonable jewelry repair such as enlarging rings I can't fit anymore. The only drawback is their hours as they are closed 3 days a week.

Buyer Beware!! or anyone coming here for Jewelry repair…read more Beware!! Very Very Dishonest (thief) Owner Christina I went there to get my gold 24K Yellow Gold necklace fixed. She said it would take two days. So I left it there to be repaired and picked it up after two Days. What I noticed right away when I picked it up is that this is not My necklace I had for 17 years. Christina did a Switch on my gold long very heavy necklace that I had for 17 years. She denied any wrong doing of course. Not coming back here anymore. I believe in karma if you operate dishonestly in your business your business will Never succeed. She will always struggle... Horrible to do this to innocent customers That doesn't know better. Taking advantage of her customers like this. I know times are tough but to Run your business like this, no integrity and actually downright stealing From your customers.

Glad I came by to check out their merchandise they all looked amazing! I highly recommend themread more

This store should be closed. They scammed my parents and opened 3 credit cards for them without…read moretheir knowledge. Thats fraud. They cannot deny it because other customer reviews on google had the same experience. Same amount 19k. How strange that 2 people purchased same amount of jewelry. They should be 0 stars but for me to post this, I need to give them 1*

I had a diamond missing from my ring for the LONGEST time. I was quoted $150 to replace the diamond…read moreand it was available for same day pick up. Once my ring slipped out of the envelope I was STUNNED. My ring looked brand new! So happy with the service and the overall cost!!!

I came to Jewerly Diamond Expo in search of wedding bands after deciding to propose to my then…read moregirlfriend of seven years. The 80% off discount signage caught my eye, and so my girlfriend and I entered and were greeted by knowledgeable and friendly staff who provided us with a very reasonable price for our rings, especially hers. My girlfriend was more than ecstatic of the choice of her ring and even more excited for the big day to come the following year. During this time, the to be-wife and I followed a strict diet and exercise routine in preparation for our wedding day. We both lost a substantial amount of weight and would later have a fantastic wedding ceremony and reception. Consequently, because I had lost over 20 lbs., I noticed my ring had become looser than it was when I had first bought it, to the point where it could fly off my finger if I flicked my hand hard enough. A year later, I would return to Jewelry Diamond Expo to see if an exchange or resizing was possible. I would meet Fauzia, who would prove to be a huge help in this endeavor. She would inform me that resizing my ring wasn't possible since it is made out of Tungsten (it's virtually indestructible). However, she took my ring size and helped me pick out the correct band by finding out I needed to move down half a size. I had to come in a few times because the ring I chose was still too big. This was my mistake for not bringing the original ring to compare. Despite my shortcomings, Fauzia was still very accommodating and understanding as she showed persistence in helping me find the correct ring. In the end, I found that I couldn't be happier with the fit and design that she found for me. Come to this place if you want prices that are only rivaled by the level of customer service and professionalism.

Had a really great, smooth transaction with Konstantin. Very nice to work with. Excellent…read morecommunication and went out of his way to make everything perfect. Highly recommend.

I stopped by recently to see if they could repair an Anna Beck Ring. Though they were unable to…read morerepair, they gave me some guidance and treated me like royalty while there. They offered me a cold water on that hot day, and even cleaned a diamond necklace I was wearing! It was stunning after they cleaned. I had no idea how dirty it was. The woman that helped me was kind enough to show me a gold shrimp ring that I would love someday. Was a great experience. I'd love to go back and SHOP someday!

Lilibeth N. provided us with excellent customer service! She was patient, friendly, honest, and…read moregenuinely happy to help. You can tell that she truly enjoys what she does. When you're purchasing jewelry, you want to feel confident that you're getting good quality and value for your money. After having a bad experience elsewhere in the past, it was so refreshing to shop here and be treated with honesty and welcomed like family. Harout was wonderful as well! He was very knowledgeable, made us feel comfortable, and took the time to answer our questions without making us feel pressured. Thank you, Lilibeth and Harout, for making our jewelry-shopping experience such a positive one. We truly appreciated the great customer service and will definitely be back!

My husband and I visited the Jewelry Exchange in Redwood City, with the idea of getting me a…read moresolitaire diamond ring. First - I LOVE their security measures in place, having the control to unlock the door for their customers. It made us feel safe, especially with all the recent jewelry store robberies that have been going on in the Bay Area. Upon entry, we were greeted with warm personalities and smiles from the three ladies behind the counter. They never pressured us and allowed us time to look around. When we were ready, one of the sale clerks came over to help us. We explained that we wanted a simple, single, white gold band, and then selected a diamond. She laid out everything for us to look at and when she dropped the diamond on the setting, my heart knew it was the one I wanted. The diamond is 2.10 karats, and it's simply breathtaking! We did not trade in my wedding ring, it was a purchase for my right hand and a "I'll love you more than forever" ring from my husband. We opened a credit account and it was so easy, with six months interest free! We highly recommend the Jewelry Exchange in Redwood City for all your jewelry needs! Especially if you are purchasing an engagement ring, or wedding set! We also got my wedding rings from this same store, 18 years ago and they are still holding strong. The customer service and attention we received in this store was nothing short of AMAZING!

Wedding ring resized. He does good work. Fast, responsive, flexible, and reasonably priced.read more

I was able to make an appointment at Shiny Little Diamond online for the same day to have my very…read moreloose engagement ring resized. I was super worried about losing it because it was so loose and they measured my finger and adjusted my ring within hours!! I dropped the ring off at 1.30pm and had it back by 5pm the same day and now it fits like a glove. Service was super friendly and quick and they sent me a quote via text before doing the work! The icing on the cake was they cleaned the ring too so not only does it fit perfectly now it's also as sparkly as it was the day I got it. Really really happy and will definitely go to them in the future. Thank you!