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    Pandora

    3.1 (17 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 2 months ago

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    Natalie D.

    The customer service at this location is just horrendous. I have purchased from Pandora for years and have gone to different stores around different states even countries and the service at those locations always set a standard. I went to this location as it is a few blocks from my home to exchange a bracelet I bought for my mom. I walked in and there were two ladies helping other clients. None of them acknowledged that customers walked in. There was a lady waiting when I walked in and after a few minutes she left, again no acknowledgment or what usually happens is they apologize for the wait and thank you for your wait. When one of the ladies completed checking out the customer she was assisting I was happy that after 30 minutes we would get assisted, but that wasn't the case as they started chatting about other things. It was all unprofessional and rude. Thankfully the other lady checked out her customer and then came to help me. In the end they weren't able to help me with my exchange. I will not be returning to this store again. Will rather do the drive than come to this location. You should do the same.

    Clasp ain't clasping beware
    Spring G.

    I was given the customer service number . It's unfortunate I wasn't offered a repair for the jewelry I purchased that the clasp has broken twice in two months . Willie said unfortunately he was unable to help me because you are only allowed to return an item once . Defective merchandise yet only allowed to return once . Why ever would I return it if it worked ODD ! Handled poorly ... oh wait thank you willie for the baggie to put my earrings in . Oh wait I asked for that never mind ! Oh wait thanks for the customer service number ?! Nope nope not that either cuz omg it's closed ! Now had I only showed you the first receipt you would have handed the earrings over like nothing because you did in fact pull the earrings out .. But, look where honesty got me ... here ... as a customer service worker your skills are very poor you left a very unhappy customer WILD & I'll still get the earrings fixed CRAZY HUH

    Gift

    Giselle is a sweetheart! Her customer service is excellent! She was very knowledgeable in the product! I was able to get an awesome gift for my girlfriend.

    Charm Bracelet

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    17 days ago

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    Ask the Community - Pandora

    Review Highlights - Pandora

    Giselle was so sweet and nice with helping me get a new charm for my charm bracelet!

    Mentioned in 3 reviews

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    Capri Jewelry

    Capri Jewelry

    4.8
    (684 reviews)
    13.0 mi
    $$

    Cannot recommend Capri Jewelry enough! From quality of product, to service, to selection of…read moreinventory - there is no comparison in LA for engagement ring shopping. A few months before ordering the ring, my now-fiancé and I looked around with numerous vendors in the jewelry district, boutique jewelers, and department stores. After spending some time with Nathan at Capri, there was no doubt that our ring would be coming from them. Nathan answered all of our questions, giving us a 101 lesson on diamond rings. He was extremely patient and collaborative, helping my fiancé create a vision for her perfect ring. When it was time to order the ring a few months later, Nathan was very responsive and professional every step of the way. 10/10 experience, will be coming back to this team for any future jewelry needs.

    We've been coming to Capri Jeweler for over 12 years, and they have truly become our go-to for…read moreeverything jewelry. The customer service is exceptional, always welcoming, attentive, and genuinely invested in making sure you leave happy. What really sets them apart is their ability to create the most beautiful custom pieces. Every item we've had made has exceeded our expectations and holds so much meaning for our family. If you're looking for quality, trust, and a jeweler who truly cares, Capri Jeweler is the place to go. We wouldn't go anywhere else!

    Photos
    Dream Stack
    Dream Stack
    Please Verify Our Location By Reading The Sign Above. Capri Jewelry Is It's Own Vendor/Booth, Located In A Larger Plaza.
    Please Verify Our Location By Reading The Sign Above. Capri Jewelry Is It's Own Vendor/Booth, Located In A Larger Plaza.
    We Are Located In A Plaza, Our Booth Is #A1. Everyone Is Individual. Please Ask For Capri Jewelry When Entering, To Confirm.

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    We Are Located In A Plaza, Our Booth Is #A1. Everyone Is Individual. Please Ask For Capri Jewelry When Entering, To Confirm.
    Eli's Jewelry

    Eli's Jewelry

    4.9
    (448 reviews)
    12.9 mi
    $$

    Eli is awesome! I…read morestumbled upon him while I was in the building meeting with a different company who showed me some of the worst diamonds I've ever seen and tried to convince me that they were pretty. Eli knew exactly what I meant when I asked for a beautifully symmetric diamonds and not crushed ice. We vibed right away. He has great taste and knows what a beautiful diamond looks like from an ugly one. Because let me tell you, there are a lot of ugly diamonds out there and there are many brokers who will try to convince you that they're pretty! I also really appreciated that he didn't ask what my budget was like so many other places. He focused on finding me not one, but two perfectly matched pairs of diamonds for studs. All of the other places wouldn't show me more than one pair. And you know what? I took both pairs because they were both so perfect I couldn't let them go! Other places told me it was impossible to find 2 old mine cushion cut matching diamonds but Eli did it. And he did it in like 2 days! He called me and kept me updated. When he showed me the diamonds he was super patient as I studied each one. There was never, at any point any sales pressure. He let me think over which pair I wanted without threatening that they'd be gone the next day (unlike Capri). I highly recommend him and wish I had found him before I got engaged!

    This is one of the easiest reviews I have ever written. I bought my ring from Eli in April,…read moreproposed in June, and six months later to the day, I am ecstatic to report that my Fiancé has not stopped being mesmerized by her ring for a moment. I shopped around extensively, from South OC to Redlands, and even scoured the Jewelry district in LA. From start to finish, no one was as inviting, educational, and patient with me as a buyer. Eli showed me multiple options for center stones, partnered with me to create a custom design that we both loved, and gave me an extremely fair price on a premium product. We maintained excellent communication throughout the process, and he worked double time to deliver his product not just on time, but ahead of schedule. He is an authentic man with an honest practice in an industry that is rife with people trying to rush you to make a decision. If you trust him with your service, I know he will come through. Thank you for being such a significant part of my engagement story. I know my fiancé is excited to meet you. -Doc

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    Eli's Jewelry
    Eli's Jewelry
    Eli's Jewelry

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    Los Angeles Diamond Factory

    Los Angeles Diamond Factory

    4.9
    (235 reviews)
    13.0 mi
    $$

    We had such a great experience at LA Diamond Factory in the Jewelry District! We worked with…read moreMeryvn, and from the very beginning he was incredibly honest, upfront, and transparent about pricing and gold weight. We had been shopping around and comparing several jewelers, and he was by far the most straightforward and informative. Meryvn is also extremely charismatic and easy to work with -- he made what can feel like an overwhelming process actually enjoyable. He took the time to explain everything about the gold quality, weight, and pricing so we felt confident in what we were buying. No pressure, no gimmicks -- just real information and fair numbers. We ended up finding our dream solid 14k gold wedding bands, and he gave us a great deal compared to other quotes we received in the area. The quality and craftsmanship are beautiful, and we walked away feeling really good about our purchase. If you're looking for solid gold bands and want someone who is transparent, knowledgeable, and fair, definitely ask for Meryvn. Highly recommend!

    Working with Mervyn was an amazing experience. I had another consultation at a different location a…read moreweek before, and two totally different experiences. From the very beginning, he was incredibly patient, knowledgeable, and thoughtful throughout the entire process. Im someone who values opinions of those who have an expertise in an area, and he has no problem giving us his thoughts and opinion. As we were figuring out what my girlfriend's ideal ring would be, Mervyn offered honest insight, great guidance, and never made the process feel rushed or overwhelming.(not to mention a great price) He truly took the time to understand what I was looking for and helped bring that vision to life, making what could have been a stressful decision feel exciting and enjoyable instead. I couldn't be happier with how everything turned out, and I'm so grateful for his professionalism, care, and attention to detail. I highly recommend Mervyn to anyone looking for a jeweler they can genuinely trust.

    Photos
    Los Angeles Diamond Factory
    2ct round diamond in a 4 prong pave diamond mounting.
    2ct round diamond in a 4 prong pave diamond mounting.
    3ct round brilliant with a rose gold wedding band

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    3ct round brilliant with a rose gold wedding band
    Burbank Jewelry Outlet

    Burbank Jewelry Outlet

    4.9
    (247 reviews)
    7.9 mi
    $$

    Professional & knowledgeable jewelry pros. Reasonably priced beautiful jewelry. We are very happy…read morewith our ring design. And...Jewelry cleaning of items purchased at no charge. Our jewelry center from now on.

    I reached out on Yelp to ask for a quote to set a pair of loose diamond round earrings in 14k white…read moregold. I was quoted $300 for 1.5 carat total weight. Please keep in mind, at the time of the quote, gold was valued at $5100 per ounce and when I visited, it dropped to $4600 per ounce. I came in, and was told it would be $400-$450 because my total carat weight was in actuality 1.58. I let them know about the estimate I received, to which she angrily said, this is why I hate it when they do online quotes, because people don't know what sizes they have. And then she also got upset because she doesn't know who gave me the quote because of the way Yelp profiles are set up. My mistake for the sizing, but it's not even a full 1/10th of a carat weight. An extra $100 for 0.08. I would understand an increase relative to the weight, had it been 2 total carat weight, that's completely reasonable at half a carat per $100. She said it costs $200 to source the settings, and it doesn't include the labor to polish and clean the item. She started stuttering when she was trying to justify the pricing, so I knew she was lying. A quick google search tells you differently, and they have access to warehouse pricing, so let's be real, she chose to arbitrarily charge more because she felt like it. I left and went with another local jeweler, where they gave me the exact same setting for $300. Don't take what they tell you at face value, do your own research, and make sure you don't get swindled by this business trying to take advantage because they think you don't know any better.

    Photos
    Thank you Burbank for voting Burbank Jewelry Outlet as the best jewelry store in Burbank for 2016
    Thank you Burbank for voting Burbank Jewelry Outlet as the best jewelry store in Burbank for 2016
    Burbank Jewelry Outlet Store (Interior View)
    Burbank Jewelry Outlet Store (Interior View)
    Bridal Ring Case... Shop and Select from already pre made designs, or Speak to the owner for a Custom One of kind Ring for you!

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    Bridal Ring Case... Shop and Select from already pre made designs, or Speak to the owner for a Custom One of kind Ring for you!

    Pandora - jewelry - Updated June 2026

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