Very unfriendly front desk and techs. My friend and I were there for pedicures and any questions we asked were replied with attitudes. More importantly, when I was asked to get up and leave my pedi tub for another client, they did not even bother to wipe down my chair. So the claim that they are top notch clean is not at all accurate. read more

I recently came here and checked the place out for the first time. I first called in to make an appointment and arrived even before it was time for mine. However I still had to wait another 10 minutes past my appointment time before they sat me in a chair. I never really understand what the point of making an appointment is if they never really hold the spot for you. In any case the lady who did my toes did a really great job and took a lot of time on my cuticles which I appreciate. The prices were reasonable and the salon is clean read more

Angry, mean nail techs. Humiliate customers if you ask too many questions or make requests. Beware and take your money somewhere where you are treated with even the smallest bit of respect. read more

My experience up until today at this nail salon had been above average with very friendly ladies. Sad to say it was short lived. I went into this salon at 545pm today and asked for gel X manicure. I did not have an appointment, but this lady said they could help me. I sat and waited patiently. A younger woman came to help me. She kept emphasizing the price of the manicure to the point where it was evident she was judging me based on how I was dressed (sweatshirt and leggings), thinking I could not afford the manicure. I tried to hold back my emotions since I had been up for well over 14 hours due to my occupation being a fire and rescue firefighter in Martinez. I told her due to the timing just do a basic gel manicure instead. She hesitated knowing that she insulted me, but continued to do a basic gel manicure. Then, at 630, she asked me to pay the lousy 43 dollar cost before I was even done, because she said they had to close the register. There was another woman who came in after me that did not pay yet and was not asked to pay. I'm livid at this point, I just can't wait to be done with this woman and this business! I still tipped because of the gracious person I am, but with the plethora of competition in the area, you could not give me free manicures for a year to go back to this business. read more

Brought my girlfriend here before her mom's wedding. I forget who I had, but everyone we worked with had excellent communication skills. Super pleased with the outcome -- I never want to go anywhere else. read more

First of all, two techs came by to remove my gel nail polish b/c as soon as the first one left me with cotton swabs on my nails, she started working with another client and just left me hanging for almost an hour. I literally watched my first tech completely work on someone's else's feet. She just got up without even saying a word. I thought ok she will be back in about 15 minutes but nope, that did not happen. I just watched her somewhere else and waited 40 minutes for another tech to then try to remove the gel but the fist tech barely put acetone on the swabs so the gel was not completely off even with the swabs on my nails for almost 40 minutes the fist time around. So I sat there again because the second tech just got up and left without a word again and then my original tech came back and finished the last 40 minutes after I had complained to the front desk as to what what was going on at this point. I am so sorry but this unacceptable period. Not even a smile or I am so sorry you have been waiting. By 55 minutes in, my old gel color was still not off my nails and I had complained twice and some random manager lady from this location even came by claiming it takes 30 minutes to soak and remove the old gel color but honey, I have been here almost an hour. Get your facts straight. None of this would have happened if the first tech came back within 15 minutes to try to remove the first time so that she could re-swab my nails again or simply just finish the job she started instead of doing someone's else feet for almost an hour while I had already had a second tech try to help you. I should have started with her and finished with the same nail tech so this way of doing things is just weird since no one else had that experience except myself. I told the random lady manager who came by that I have been here almost an hour and I do go to other salons and not once have this been my experience. They also took my gel selection binders without even asking which ones I had chosen (how about you ask the client what they want before taking the binders), then put on the wrong color even after I told them the colors I wanted b/c they grabbed the wrong polish even after I specifically pointed them out to the person working the check in desk who had nothing to do with what I was doing. The attention to detail was not good with my nail tech either in terms of how the tech filed and shaped the nail or how she colored them. My big nail on one side is uneven and they didn't color all the way to where my nail started so I might have to go back for them to redo one nail b/c it looks super uneven. The last problem is that you say something, they do not respond or acknowledge you are speaking to them, no hello or any dialogue whatsoever. I tried chit chatting and saying funny things once she actually started getting to the nail painting part but she was not interested. Everyone looks pissed off and I certainly was frustrated that I was trying to just get the gel off for almost an hour. I will go back and redo the one nail that was not done properly but otherwise, I do not plan to come back here since they are just unfriendly. No one talks to you or smiles or say anything so it was not a nice experience for me. I was even trying to give a bit of direction of what I wanted, and the tech seemed unwelcoming with my feedback so I was trying not to say much even though I was seeing things a bit uneven. I would have appreciated a little more attention and friendliness and dialogue but I didn't get that here. We are in the middle of Covid so it's just not ideal to have that many techs working with one person in my opinion. What pisses me off the most is that I still tipped them 20%. I want my money back. What a nightmare experience. Everyone literally ignored me while I sat there in my chair alone with cotton swabs in foil on my nails, waiting and sighing and looking so confused as to what the hell was happening and why no one was attending me and getting this gel off my nails. I have been to many salons and it's off within 15 minutes if done property the first time around. I even had an appointment and I was not a walk in and I showed up early and it took them more than an hour and half to do mediocre work. I saw at least 10 people walk in after me and seated to their chairs to do their feet while techs were all attending to them instead of me. Do not go to this location on a Saturday. Not good I expect that the owner of this location to reach out to me to make this right at this point. I have plenty more to say about how bad my experience was yesterday but not one person seemed to care while it was happening and I was sighing and looking confused. I didn't even get offered water for waiting so long. Also, I want to add that I came once before here like 3 months ago and I had the same nail tech from start to finish who was friendly and did my nails within the hour. My experience this time around is shocking. read more

I came here because it was rated second place for the nail salons in our area and I am super disappointed! First you were supposed to get a complementary mimosa with your pedicure and it was not provided. The lady that did my manicure and pedicure skipped multiple steps while she rushed through both of them! I would not recommend coming here, many other places will pay more attention and provide way better service! read more

I visited here for an event that was really lovely. Clean and open atmosphere. Great for meeting a friend or a special event. The particular manicure I got was pretty underwhelming. Shellac is $38 and the polishing job was mediocre. Got too much on the skin and the polish started to peel in 4 days. Not ok since the point of gel is to have it last longer. Very disappointing because the place is great! read more

It's sad that ownership has changed because it got worse. They took their time with my pedicure however when I chose my color, the lady brought 3 colors that weren't similar. I asked for another color and she again brought a different color. I didn't want to be aggressive so I told her to paint with the color I didn't want. It's a hit or miss. read more

I absolutely love this place and the people who work here. For starters, the salon is beautiful and has a great ambience. But more importantly, the women who work here are excellent. They go above and beyond to make the whole experience just fantastic from start to finish. The hour or more that you will spend here is well worth it. You walk out feeling like a million bucks. The end product is amazing. I have found my favorite place and will always come back here. read more

Overall good experience..luxury pedicure was amazing and a great value. This review is getting a 4 star vs. a five star due to the second service which was a gel manicure that resulted in 1) the nail shaping left a lot to be desired and also 2) there were limited color choices. However, I'd go back for the luxury pedicure which was done with care. read more

My hubby and I made an appt for a Father's Day surprise and this place exceeded all of our expectations! VERY clean, pretty, and relaxing! Massage chairs were new, spa music played and my pedicurist was excellent! Loved the hot stones and leg massage! We will definitely be back! Our new favorite place!! Great care placed on safety and cleanliness! read more

Clean environment, spacious, courteous staff at front desk. They did a pretty good job with my mani/pedi and fit us in easily.

I found this place on Yelp and has been my go to nail place ever since! Clean, friendly, with a great color selection, and my gel mani usually last at least 3 weeks. I do recommend to call ahead just to make sure they have a opening they tend to get busy. read more

This place is hit or miss. I have been before with a good experience. Today I made an appointment for a manicure right when they opened up. A walk in who arrived after me finished her manicure and pedicure about the same time as me. They aggressively cut most of my cuticles way too far back, leaving cuts in my skin. Most of my gel polished nails are sloppily not painted to the edges, as well as pooling near the top. read more

Pandora Nail Spa - Nail Salons Near Me - Lafayette, California

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Emma is great. She does a great massage. Very clean nail salons. Excellent pedicure and mani. I highly recommend this Nail Salon

Love this place! The staff is always nice and friendly...the salon is clean and the feels is very modern. read more

Pandora Nail Spa - Nice view for relaxing pedicure early morning. - Nail Salons Near Me - Lafayette, California

Been getting my nails done here for multiple years and over the past 6+ months/post covid it's gone significantly downhill. The new owner and newer staff don't have as refined of skills in customer service as well as in their ability to do nails that don't chip prematurely/look even. They also do not present professionally or like they care about their customers with their headphones on and not listening to customer requests, rushing through the services, and even making customers wait to be seated and pay because they were too busy doing their own nails! Super rude Lastly, they've stopped taking credit cards and use Venmo which is against the user policy--wonder what else they are cutting corners on? A lot of changes and none for the better. Updated to address the manager's response: Anonymous or not, my experience is still true. And it's something I've heard from other community members who used to frequent Pandora. This issue is becoming increasingly widespread. 1. My nails have chipped or lifted multiple times. And when I call, I'm met with resistance and told that I have to flex my schedule to accommodate yours. Additionally, instead of redoing them, the tech just added additional layers of polish. Disappointing. 2. I understand you may have an exception for one employee, however, 2 things--there is more than one staff who wears headphones and the person who was doing my nails was listening to music, which is outside of the bounds of what you outlined as your agreement. 3. I don't walk in. Always made an appointment. I've witnessed 2 staff giving another staff member (I believe it was actually you, the manager) a manicure pedicure and your other customers waiting/only being tended to by one person. And I did have to wait for someone to finish to attend to myself and the customer after me waiting to pay. 4. Again, I've been told directly by Ronnie and Emma that you don't take credit card. I've also witnessed other customers be told this information to the point where the staff directed them to the bank. And I repeat--using VeMo for business purposes violates the user agreement of that service. read more

Very disappointed in my last gel pedicure. When I arrived at my appointment, I was seated in a chair by a very unfriendly woman. (Possibly the manager?) I was never offered the mimosa listed in the treatment description. She filled the tub with barely enough cold water to cover the top of my feet (not even to my ankle), then left. For the next 30 minutes, I watched as she went from client to client (4 others + myself = 5 clients in total), all at various stages of their pedicures. It was never acknowledged that I had been waiting for 30 minutes with my toes soaking in cold water. Finally, the technician working on the client in the chair next to me finished, then slid over to my chair. She asked me to choose a gel color from the sample plates. However, the color I usually wear it in a sample book, which I had to request. After my gel polish had been soaked in remover, the technician began filing off the old polish with an electric tool. Unfortunately, she also filed off the skin on the side of my left big toe. When I jumped, she apologized and immediately put my foot back in the water.......The same water my toes had been soaking in for 30 min. The bleeding toe was never properly treated to avoid infection. As soon as I returned home, I had to clean and treat the area with the missing skin. The remainder of the pedicure was uneventful. After almost an hour and a half, I left feeling ignored, with a substandard pedicure and an injured toe. So, unfortunately, I cannot recommend Pandora Nail Spa, and I won't be returning. read more

First experience was great but for some reason my most recent visit was just ok. I made a appointment but ended up with 3 different people doing my nails. The first girl stopped doing mine and took on someone else and completely ignored me after. I sat with foil on my nails for over 20mins before someone else saw me. It felt very frustrating, I would like to tip 1 person that deserves it not half treatment from 3 people. read more

I'm a big fan. This is definitely my favorite nail salon in Lafayette. It's clean, the staff are great, and they actually take you at your appointment time. read more

My sister and I came in without appointments but they took us right away. We each got a full set and pedicure. The sea salt scrub during the pedicure was heavenly and went on forever - thank you Tina!! We each got a full set from Lee, who was so fast and such an expert at what she was doing. This is the first time I've been to a salon in years who didn't make my cuticles bleed. I always worry about the motorized buffer but she handled us with care, and everything turned out amazing. This is our new go-to spot! Thank you Lee!! read more

Had a wonderful experience here last Thursday! My friend and I were hoping to get a last minute nail appointment before my graduation which was the next day. They were pretty busy, but managed to work in a slot for the two of us. I was very impressed with their ability to manage a walk in customer while still servicing those who came in with appointments! The service was perfect and the technicians were attentive to our needs. My nails turned out beautiful and I enjoyed being able to relax before my graduation. I will definitely be coming back! Thanks so much for a great experience. Side note: They have many different colors to choose from both for gel and regular polish. They are also very skilled in nail art and had a whole set of designs you could choose from. read more

I notice there are no current reviews posted. IT WAS TAKEN OVER BY ANOTHER OWNER. I visited Pandora Nail Salon for two years every three weeks for mani-pedi's. As you know, this adds up and I felt they truly appreciated my business. The last three times I've gone I've had marginal service. Worse, I've had THREE Shellac manicures in the past FOUR weeks because they apparently used a subpar product. The first time I went in regarding this the manager (the only one who spoke English so I'm not certain) said I it had been more than two weeks so I had to pay again. It was maybe two weeks and two days and they were lifting like crazy! Two weeks later, same thing. My entire nails were lifting all around. I have NEVER had this happen. I went in and told them and they all nod as though they are in agreement with you, or they understand what you are saying. They are not, and they do not. They all agreed that it was likely the gel they used because I had used the same brand and color. In other words, bad product! I get to the register and she charges me AGAIN. I asked why, since I've now been here THREE TIMES IN FOUR WEEKS. She calls the owner and then agrees to take 3.50 off. I won't be going back. You people need to understand the importance of repeat business. read more

I've had such great experience at Pandora Nail Salon!! The interior is super modern and clean. I got the Signature mani pedi combo with organic vegan nail polish and it was so luxurious. I love the fact that it included everything from the sugar scrub, ten minutes massage and finish with paraffin to soften up my skin. read more

My parents live in the area and whenever I'm around and need my nails done I come here. I've always had an awesome experience. I usually do gel manicures and they last a lot longer than my nails from other places. Recently I got my first set of acrylics and I'm really happy with them too! There is a good chill atmosphere and the employees are friendly. Definitely recommend! read more

Good atmosphere to relax and get your nails done. They always seem to be able to fit me in despite late notice. My gel manicures last and I'm always happy with their quality work. read more

I love this place! I went here for the first time a few weeks ago for a gel manicure and it still looks amazing - no chips! This salon is super clean and relaxing. Will definitely be returning! read more

I would not recommend this establishment. I went for a dip manicure prior to my friend's wedding with the bridal party, and had such an awful experience. The technician drilled my nails very aggressively-- so much so that they have been hurting for hours since. She also cut my cuticles so that they bled, and the shape, color, and length of my nails were not done how I asked them to be. When she was done with the powder she used on my nails, she poured it back into the container, which is not hygienic! At the end of the session, my hands were covered in a residue I had to go wash off. There was no warm towel, massage, application of location, or other relaxing treatment typical of manicures, and it was also very expensive relative to other nail salons. When I called an hour after leaving to inform them of the pain I was experiencing and asked if there as anything to do to remedy it, they said to just "endure it for a few days." I also had a very intense cough from inhaling the dust in the salon, even though I was wearing a KN95 the whole time. No part of this was positive. Definitely go elsewhere! read more

Very nice place-- clean, nice decor. Great color selection of OPI and other brands. Nice, helpful girl at the front desk; good nail techs, I especially like Kim & Tina, both very sweet. It's been bought from former Bollinger Nails and I prefer it now! Good job. One request: please get public wifi for your customers. Here's an update: I was there again yesterday for a pedicure-- lovely service, very helpful young lady at the front desk (sorry, I didn't get her name)... a few mins after I sat down she said didn't you ask about WiFi last time? I said yes; and she said now we have it!! I was super impressed she remembered I had asked for WiFi, and I was impressed the owners had paid attention and gotten it. That's great service! Very nice place! And the scheduling is convenient- easy to get in & you can request a nail tech if there's one you like. read more

I kind of hate getting my nails done - I get a little antsy and I don't always find it relaxing. ENTER: Pandora Nails - I've finally found my nail salon! It's always so peaceful and the ambiance is incredible. They do a great job and the products are high quality - I think the value is amazing. My pedicure is still looking perfect three weeks later and the shellac would last three weeks if I wasn't a picker. I also love that they have organic products and am going to start getting organic polish manis. Hope to have them in the neighborhood for years to come! read more

Won't be returning. Items were unclean (water bowl seemed like it was previously used and was obviously dirty), stains throughout the work station- i wanted to wipe area down with Clorox wipes myself. The metal cuticle kits were sealed though, thank God! I went there to have my gel polish removed ($18) and left looking like I just used a file to scrape them off. I could've done less damage to my nails taking them off myself at home. They don't accept credit cards if service is under $20 regardless of tip amount. read more

Pandora is my go-to nail salon. The owner, Alissa is super friendly and always accommodating with my schedule. Whether it's a pedi or a fill, I always leave as a satisfied customer. Add a massage or salt scrub to your pedi, it's a nice treat! The salon is clean, bright and airy. I love the huge selection of colors too! I have gifted many mani/pedis from Pandora and they are always a hit! Highly recommend! read more

This nail salon's interior design is super nice and clean. However their actual nail service is really bad. First of all I asked the woman who was doing my nails if she could please trim them... she only did one of my toes.. second of all their actual nail maintenance such as cleaning them up and making them look really nice before even putting the nail polish on doesnt even exist! This is the first place I've been to that just had you soak your feet in the water and immediately gets to painting them. I guess she really wanted to go home. There was another young lady that was her coworker that kept coming and messing with the one that was doing my nails. I felt so uncomfortable and I just wanted her to go away. Towards the end of my manicure I noticed a small imperfection on one of my nails, I asked the woman if she can fix it and she simply painted over it and it made it worse. Most places would remove the entire paint off the nail and then repaint it. As I was walking out after my appointment, there was a girl that wanted a manicure but the hostess said that they had closed early that day for no given reason. That's just unprofessional to have a closing time listed on their yelp page and closing about a half hour before that time even comes. Overall, I'd say that this place is not worth the money or your time. read more

I have been a regular customer for years but am disappointed to see this place go downhill. I gave it one more try today and was very disappointed. The manicure station was very dirty and they had tools and nail dust everywhere and just put a towel over to cover the previous mess. They filed down my nails so much that when I got home the tips cracked off (this has happened multiple times when I go there) the gentleman who did my dip polish the previous time didn't seem to know what he was doing, and didn't even clean my cuticles or wash the dip powder off my hands- instead the dip powder was rubbed into my skin causing it to burn. I left mid manicure with unpolished nails because I was so uncomfortable and I don't plan on coming back. I applaud the staff for their positive attitudes and friendly gestures but the service has been lacking. read more

I recently moved into town and I will return to Pandora Nail Salon moving forward!!! The receptionist was friendly, organized and knowledgeable. Both the manicurist and pedicursist were professional and gentle yet with strong massage skills. The staff was very kind which created a great atmosphere, not pretentious at all. Their packages are also market value! read more

Love this nail salon. Reasonably priced and they do a GREAT job!! They are good with kids too which is a huge bonus for me. I've brought my 6 year old in on her birthday and they were lovely to her. read more

They keep their appointments! They will be on time for you and they expect you to be on time. Any frequent flyer in the nail salon world will tell you that this is pretty special. They have many pedicure seats and polish choices. It's comfortable and clean. A little bit more expensive than a standard nail salon, but it's also a little bit more professional and it's Lamorinda. read more

My daughter and I decided to check out Pandora's. Our regular nail salon was not available today so we went on a limb and tried them out. At the start it seemed like a typical nail salon. Have a seat and pick color etc. Then after a 20 minute wait Issues started. We had an appointment and were the only people waiting for our appointment, which is fine and understandable since other people were in the chairs. Then another woman with her daughter walk in to the salon. They obviously had a more familiar relationship. The front desk woman proceeded to put them into the pedicure chairs and begin the service. I decided to let it play out and then felt frustrated. The point of a nail salon is to go and relax. If I'm not relaxing what's the point. I take a deep breath and decide to let it go. Even the customer said I think they were here first. They blew her off and kept going. Then after five more minutes I turn around and ask " we have an appointment are we getting our nails done?" Finally heads nod and we are taken to the chairs. Another problem - they turn on water and have me get in and the water is near cold. Frustrated again but chose to let it go. Hindsight should have said something again. Third issue is with my daughter. She is not getting a pedicure. She is getting gel nails. Why on earth are you trying to do her gel nails in a pedicure chair?! She politely asks to be seated at nail table next to our seats. We are told, "we don't want the sun to get in your eyes?!" what the heck?! Then I observed there was a party that must have been coming in The area where they would do the nails is decorated with celebration stuff. So I start to put on my thinking cap. Finally. It had nothing to do with sun. They just didn't want the area messed up or used before the party. I cannot stand to be lied to. Just be honest about. Now here is kicker. They leave my daughter and still haven't started her nails. We have now been in store a total of 30 minutes and I'm in cold water. Seeing my daughter politely wait and me sitting in cold water. I call another nail salon and they can see us. I get my feet out of the cold water and say I choose not to be treated this way today. And we left. Lesson learned. Getting nails done is not a task it is a pleasure. Choose the experience you are paying for. I'll never be back and neither will my friends or family. Th impression you leave on a first time customer gets shared and this will be shared read more