Worst experience EVER! Delivery was late, no notifications and no one available to let me know where my delivery wad. I was disconnected 3 times. Will continue to use Panera in Lansdowne, at least they give a darn about customer service read more

Ordered takeout a few times from this location, and the service is hit or miss. The last time they completely forgot a whole sandwich and chicken on my salad. When I called, they offered to refund the price of the sandwich, but if I still wanted the sandwich, I would have to reorder it again and pay the delivery fee even though it was their mistake. I think I will pass on ordering from here again. read more

This is a long overdue update to my complaint last November 2021. I was outnumbered on not to continue ordering from here every Friday by my colleagues....lol. So, I have to say I was very impressed to see how quickly this location stepped up their game. The very next week, after my bad review, our orders started coming to us correct. They didn't miss one item of food the rest of the school year. BRAVO!!!! Our whole group would comment every week on how pleased and impressed they were that we always got our food. I realize the restaurant business is not easy. So, thank you for taking the time to improve on your deliveries. read more

I hate it when i have to give such a low rating to a favorite brand but this Panera has an issue with poorly trained cashiers​ who can't get your order correct. It's not the first time either. I have been to so many fast food restaurants some even staffed with folks who barely speak English but they do a far better job than the native speakers at this Panera branch in Ashburn. The manager of this branch is putting form over function when it comes to some of the cashiers. I should try the kiosk next time, despite my dislike for automation that's​ obviously geared at replacing people. Update: came on easter Sunday and ordered the chicken fuj apple salad which i ordered so many times before at other Panera locations. I simply could not eat it. There was a sliver of chicken and lots of onions not to mention the wrong dressings was poured all over the salad. read more

Ordered the Strawberry poppyseed salad with Chicken, HOWEVER the Chicken was missing. I got bread with this and it looks like someone took a bite out of the bread first and then gave it to me. Of course this was pickup, so I didn't see this until I got back to my office. Bread was disgusting so I had to throw this out. read more

Panera is always a winner. You cannot go wrong with an asiago bagel in the morning or one of their specialty salads for lunch. The food always tastes fresh and the workers seem cheerful. This has always been my favorite location to meet a client or colleague because everyone is happy and it's always bustling but not overcrowded! read more

I'm a fan of Panera. Not THIS Panera. The bagels are so inconsistent, frequently out of popular flavors, and the lines move unbelievably slow. I've been in been before work at 8am and they've been out of Everything bagels, and then I took the very last 2 sesame and asiago bagels. One of the joy's of Panera bagels is that they are big and soft. Not these. They are smaller than the others and don't seem as soft as other locations (I usually get mine at the South Riding store). Luckily, I hardly ever visit this Panera, and I try not to. read more

What can I say. I love the menu options but it's a wild card what the quality will be. I typically get the "You Pick 2" option with a Thai Chicken salad, and broccoli cheddar soup. Both are very tasty. With that being said, it's typically so busy it's hard to find a place to park. Today, for instance, I parked at the bank across the street from Panera and walked over. As suspected it was crazy busy. I order online for pick-up. This is a fantastic option. As stated before, the food is usually prepared well, but sometimes it leaves more to be desired. Case in point, I ordered the tuna salad sandwich and the tomato soup. The tuna sandwich was all kinds of wrong. First is was in a small clump in the middle of the sandwich bread. Not that I'm picky, but spread it around at least. And secondly, it must have just come out of the fridge or freezer because it was a frozen block of tuna salad....gross....I took the sandwich back and spoke to the manager to get another sandwich. I went beside the counter because I forgot to tell him the order was with no onion on the sandwich. As I did this I caught them laughing and talking about the sandwich. I knew they were talking about it because when I spoke to them, they looked up at me like deer in headlights. They acted like they just got caught saying something they shouldn't. Enter at own risk because you may or may not be disappointed. read more

The worst wifi in the history of wifi. I honestly believe I could carry the ones and zeros to t3h internets faster than their router/connection can. Don't even think about it you require a VPN to get any real work done. I spent 45 minutes at this location and my connection was reset no less than 319 times. Okay, maybe I'm exaggerating... but the longest I could manage without a reset was about 5 minutes. So it's not about the wifi, right? Well, considering the only reason I go is for the wifi and I spend money I wouldn't otherwise, I'd say it IS about the wifi. Yes, I realize it's free (not really because I buy stuff), but it's not worth what I paid for it. And no, it's not my computer... I work with them for a living and that machine has never had a problem anywhere else, including Starbucks and Caribou. Since those places have waaaaay better coffee anyway, I can't find any reason to patronize this Panera. read more

The funny thing about Saturday, is that it comes around every week. It's even considerate enough to consistently come after Friday. And with Saturdays, come Saturday mornings. With Saturday mornings, here in the 'burbs, come a family-sized desire for bagels, bread, cinnamon rolls, strudel and their ilk. So how has Panera prepared? This is awkward. Because, you see, they have not. I stopped in here at 10:00 on a Saturday morning for two bagels and no coffee. (Sweet Jesus, their coffee is the worst.) There was a respectable line, but I wasn't bothered by that. I joined the tail end of it. Things moved along slowly while Briar Woods and Broad Run HS students threw bagels into the industrial slicer with terrifying élan. With two people ahead of me, it jammed. So they stuck some sort of metal rod down it. That went well. Then they burned some bagels. And ran out of some other bagels. And the guy in front of me in line was paralyzed by the lack of plain bagels. Don't get me wrong: I truly believe these kids were doing their best, and that their best didn't suck. But they had no management support and were understaffed. After serving the guy in front of me, the people manning the register disappeared on the hunt for... who knows what... and no one took another order for a solid three to five minutes. I ordered a toasted bagel and a bagel sandwich. This entire trip took more than 25 minutes. For two bagels. I was particularly annoyed when my buzzer went off before my bagel sandwich was actually ready. I was also peeved that 'toasting' a bagel hardly warmed it and cream cheese application on a to-go order was a DIY activity. The bagels tasted pretty terrible, gummy and gross. I'm also unsure why the chive cream cheese had such strong notes of soy sauce. The food is pretty uniformly disappointing and service is just... overwhelmed. Their habit of limiting wifi between 11:00 and 1:00 isn't really appreciated either. I second comments regarding its speed. Back to the Ashburn Bagel Shop. They may charge twice as much, but it's slightly less of a cluster-you-know-what on weekend mornings. read more

Don't try their home delivery service. This is my third attempt to use it (I'm a slow learner I guess), with an extremely long delivery time. App keeps saying it will be here soon and then increases the wait time. Call them and nobody answers the phone at all. Really wondering what and when it will arrive. Last time I use this thing. They clearly haven't got food delivery figured out. read more

This specific Panera bread has always had its ups and downs until management set good examples and a healthy workplace for these employees. Raul is an example of a manager who not only recognizes me as a regular and is incredibly cordial but also makes sure my order is perfect every visit I have. I am a evening time regular and he sees me often and to be greeted and made sure that my order is right and appreciated as a regular is quite nice to have at my neighbor hood Panera bread. Shout out to him and his team that works efficiently and diligently. read more

I especially love this Panera location. The staff is wonderful!!! I appreciate that they have set aside and provided a corner for the kids to play. As I mom, I love to go with my girlfriends out for a cup of coffee in the morning and now I have a place where the little ones are occupied and I can talk for a while. Thank you for recognizing your customer's needs and making it a great place to go! read more

Absolutely the worst customer service ever. They ruin orders then laugh about it when confronted. If you value Panera as a franchise avoid this store! read more

Okay I like Panera Bread, but I especially LOVE this location. Why? Because everyone that works there is amazing and always manages to make you feel awesome about yourself from the time you come in until the time you walk out. Like this morning when I was feeling a little down and the weather was gloomy and gross... I walk in to grab a sandwich for lunch and the guy at the register complimented me on my hair and shoes. He helped me choose a bang'n sandwich... and then smiled and told me I should do the same (which I did). And then I moved on to the place where they make your sandwhich and you wait for it and the old man (Tony) was completely amazing and struck up conversation and randomly gave me an apple (which was delish) and told me I should stay (since I got my food to go). The energy in that place is great, it was totally what a needed and they pretty much made my day better. Honestly, this place is like a gay best friend - always loyal and there to lift your spirits when you need it the most! Panera, the new Carson Kressley. Minus one star for kind of being difficult to get to (there isn't a direct turn). THIS IS THE SUBURBS - come on! Get it together! read more

I have never been to Panera before, but I used to always hear my college friends rave about it. I finally had the opportunity to go today when my coworkers suggested it for lunch, and it was just okay. It's not somewhere I think that I would go out of my way to eat at, but not somewhere that I'd avoid either. I got the "You Pick 2" deal, with half a Smokehouse Turkey Panini and a Clam Chowder soup, plus a baguette. It was pretty cheap for a decently sized meal. I paid a little under $9. However, I asked for no bacon on my sandwich and I still go bacon. I don't eat red meat, and the pungent flavor of bacon could definitely be tasted in my sandwich even though I picked it out. I didn't bother asking for another one because they were getting pretty backed up. They also (slightly) messed up the orders of two other coworkers I was with. For one, they gave her a bag of chips instead of a baguette, and they exchanged it no problem. For the other, they forgot to put his baguette on his plate with his meal, and he only noticed that when he sat down. When he went up to try and get his bread, they gave him a very hard time about it, with the woman at the counter saying that she "distinctly remembered putting bread on his plate." Obviously not. Overall, though, the food was good. My sandwich was a little dry, but the sundried tomatoes made up for that, and provided a good amount of flavor. It wasn't piping hot when it came out--it was room temperature--but it was still enjoyable. My soup was surprisingly good. It wasn't as watery as a lot of other fast food type places' chowders are. It's not super thick and hearty, but it doesn't have a broth-consistency either. There were also big chunks of clam in it! That's so rare these days, I feel. The restaurant was a bit crowded, but there was ample seating. We easily found a spot for seven people. The tables and chairs are kind of crammed together, making it a bit difficult to navigate, but that's the price you have to pay to get a place to sit. There was minimal wait time with the orders. I think we had just missed the ordering rush, and most people had already gotten their food and were sitting by the time we got there. The woman taking my order (Elizabeth) was super friendly and really nice. The other cashiers seemed the same way, which is really nice. read more

Panera Bread - Panera from the parking lot - Sandwiches Near Me - Ashburn, Virginia

See all

This Panera Bread is well managed. Last weekend we ordered a whole bunch of things, but the cashier had probably just been hired, and ended up charging us 6 extra bagels. When we complained, the manager took all bagels (we had bought three) off of our bill - this is what I call good customer service - we will be back! :) I also love their lobster roll, even though if the bread was a little thinner it would taste better. I keep trying to cut the bread horizontally ... the lobster is still really yummy though! read more

The bakery that has no bread! This location consistently is out of bread products. Today at 10am they had zero bagels... Not out of xyz... But zero. This isn't the first time either. And forget about coming for a full menu at dinner. Get there after 7pm and you'll be able to pick from the scraps because you'll be told they are out of everything you try to order. read more

Did curb side pickup and left us waiting for 30 minutes and some how still screwed up the order. Trying calling to correct the order and would not answer the phone. Don't waste your time at this location. read more

This is a great location. Friendly staff open space. They are always jam packed and manage to get food out on time most of the time!! Tables and floors could definitely use regular attention because they get very dirty very fast. I absolutely love that they deliver now...on time might I add:) read more

Love their food. They bust their humps to make everybody happy & everything right. Nice patio outside. read more

Ordered delivery for breakfast and it's easy and all that. But there is such an inconsistency in their lattes. The mocha was horrible. Didn't taste any mocha or coffee. Threw my $6 down the sink and made a pot of coffee like I should have in the first place. read more

This is a great location of Panera. I've never really been crazy about the food, but they keep adding things to the menu that makes me want to come in since I like the food now! This Panera is always super clean and neat and the people are very nice. You get your food in no time, and you can stay for a while since it's so comfy. The free wifi is definitely a huge plus as well. The management is great-- very nice people. My family comes in a lot and often times the manager will give us complimentary items. They are super great here. Try the mac and cheese :) read more

This is our second experience trying to have breakfast at Panera and it will be our last. We ordered two sandwiches: both Sausage, Egg, and Cheese, one on Ciabatta, the other on a Croissant. The only that that was correct was the bread and sausage. Neither had cheese; the Croissant sandwich had no egg; the egg on the Ciabatta sandwich was over hard, not over easy. Had we chosen to eat in the store, we would have pointed out the problems, but we chose to get the sandwiches to go and didn't see the issues until we were home. Customers should not have to deconstruct their order prior to leaving the store. read more

See all

I have come here on Saturdays a few times. Food is fine. But the tables are always dirty and food takes a long time to come. I overheard others getting their orders wrong. This place needs a management review. read more

Good place. On par with the chain. Friendly staff. Fire place is nice now that its cold. read more

Panera Bread - Next time picture first. Eat later. Bfast after a red eye from Seattle. - Sandwiches Near Me - Ashburn, Virginia

See all

I love Panera and am a frequent patron. today was just not good. my son and I got there when they opened 7:00am(7:05am for us) and ordered breakfast sandwiches. No one else was before us and not immediately after us. After 15 mins, our pager still hadn't gone off, nor was any food heading out. 20 mins, I go up to the counter to ask and was told the ovens needed to heat up. Ok? To the side, I see 4 breakfast sandwiches just waiting to be made, perhaps.... By this point, my son and I are getting closer to the time we have to leave for church... 35 minutes later, our name is called. Our sandwiches are played and I tell them I need them to go as now we need to leave. The manager, who is nice in general, just stated that it was because they were short staffed or someone came in late. Well, if you are the manager, shouldn't you check if the ovens are on?-i thought this. I said next time I'll check/ask and order something that doesn't need cooked. Not very apologetic. My son and I get to the car and figured we would eat what we can in the 5 mins to church. Well, both our sandwiches were cold! I had an extra egg, which I only asked egg white for- the counter person is very flaky and not kind-so it could be miss communication on her part. However, our sandwiches should not have been cold!!! I am very unhappy and while I still enjoy panera, they need to get their act together and the manager should have made sure they were cooked correctly. Not my fault that the oven weren't heated up. Panera Ashburn, you could do better, and as a long term customer, I'm very disappointed. read more

This location is always complete chaos! Cashiers do not know the menu. I asked about this "hidden" menu item and the guy told me "I don't really know what it is but it doesn't sound good" and that was that. The pagers never work and I saw for over 15 minutes waiting for my food. I finally went to the counter and it was just sitting there. The soup had a thick crisp over it from sitting for so long and was barely warm. I asked them to feel the temp and the girl laughed and said it was cold but that should would replace it. Food is not up to Panera quality at this location, ever. Will not be back which is unfortunate because it is very close to my work. read more

The checkout attendant was very inattentive- more focused on taking his break. Disappointed. Food was very good however. Other staff persons was very kind. read more

So slow. They weren't busy. I ordered a bagel sliced and toasted. I saw them toast it. And then it sat for 5 minuets. By the time I got it it wouldn't melt butter. Conclusion they have become a carry out. read more

Unhappy with Rapid service today. Ordered online for pick up in store, 10 mins turned into 30. Kitchen was clearly overmatched. Ordered the Caprese Panini, it was cold and the bread was tough due to sitting so long. I will not be going back. read more

Very helpful staff and fast service. The food is always good at any Panera I've been to. But this location is best in service!

They forget the spinach in my sandwich, didn't bring out my food, I had to ask for it. They forgot about it. My soup was then cold. Eveything tasted fine I just wish my food came out on time. read more

Horrible experience. Bad bad very bad customer service. What a horrible store. The worst in my experience. Ordered 4 Sandwiches, gave me only 3 ... Made me stand in line again at the counter only to send me back to the order pick up area then to my horror I was told that why am I asking a sandwich for FREE. ARE YOU KIDDING ME? Who is asking for free stuff. Just DO YOUR JOB .... Never setting foot in a Panera Bread again ... read more

Ordered lunch for a meeting with ten people. One of the sandwiches was missing. I immediately tried to call the store. No answer. Hung up called again - tried various extensions including catering, to-go, managers line, etc. Nobody answered any of the phone lines. Ended up calling corporate who indicated they have another number they could try. Guess what? No answer. 9 out of 10 people had lunch today. Another thing...the lunches that arrived were nicely wrapped, however, no indication of which sandwich was which. Had to unwrap them all and lift the lids (bread) to try to determine. Is this normal? read more

I LOVE their rapid pick up service- always on time and right. The food is always delicious and the staff is very friendly. They do have really busy times throughout the day, whereas it can be impossible to find an open seat to sit but they still manage to keep the pace going with a smile! A+ read more

Quite impressed with the way the catering department went above and beyond with accommodating a recent carry out order. Made last minute changes that I almost didn't want to ask for (because of how complicated it was with a split of two different pick up times for one order). Still, they did an exceptional job and even followed up with an email afterwards! read more

If you're looking to be rushed through placing your order, looked at peculiarly by non customer oriented staffers, this is the place for you. Save your money... read more

We frequent this Panera 2-3 times a week. We will not be going back. Poor service, unfair portions for price, and unsanitary environment. I too will be contacting corporate tomorrow morning about my dissatisfaction with the management of this Panera Bread. read more

Panera Bread - Sandwiches Near Me - Ashburn, Virginia

All is good here. I used to go to Panera Bread in Rockville MD. It was ok, but limited menu for a vegan, and issues getting food with no animal products. My fiance convinced me to go to this Panera Bread in Ashburn recently. I must say, I was very happy and impressed with the current menu, and all of the green and vegan selections. Add to that really nice staff, and a runner/server who went out of his way to make things perfect, and I had the perfect dining out experience! Yes, I recommend this place! Will I go back?? Absolutely!! read more