Sat and waited for my food to be placed through an online order on the shelving and it was never placed where it should have been alphabetically they never called my name out to let me know my order was ready I seen the bag sitting on the counter but I wasn't sure it was mine because nobody said anything they had multiple orders coming in and out when I asked for my sandwich to be remade because the bag sat there 10 minutes they refused. Very unprofessional. read more

normally i wouldn't write a bad review as i work in the restaurant industry and understand that mistakes are made. i ordered a margarita flatbread through doordash. doordasher grabbed the right order as the recipient was attached to the box. the margarita flatbread is supposed to have grape tomatoes, and basil leaves. Instead I received a flatbread with sliced tomatoes and tomato juice in little pools on my cold, wet flatbread. Once again i do understand that mistakes happen, but this just needed to be said. Probably won't order from this location again. read more

Panera Bread - this is what their margarita flatbread is supposed to look like. - Sandwiches Near Me - Canton, Michigan

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Since when do we eat with gloves on while making food? Disgusting. Nice people, but this turned me off immediately.

I've been to Panera in Canton twice now for lunch with a friend. The place is relaxing and the voices never get so loud that it's hard to converse. We don't feel rushed to get out of there so that someone else can have our table. The people taking the orders and the people circulating in the dining areas have been very friendly and helpful. Everything I've had at Panera has been decent to pretty darn good from a chain restaurant. Nice soups, sandwiches and salad, and also some sweet treats and tea or coffee. The hazelnut coffee smelled heavenly! The parking lot is a bit frantic in front of the door, because the drive through and the handicapped parking often interfere with each other. I accidentally missed the driveway and ended up next door at the (closed?) carpet store, and there was plenty of parking just over the grassy divider. If the traffic on Ford Road is too thick for your taste, turn north onto Lilley and use the back road to approach Panera from the back side. You can leave the same way, using the light at Lilley to give you a chance to get back out into traffic. Learned that trick from my friend, who lives near there. Free Wi-Fi. read more

I always find this Panera to be hit or miss. I often have minor things missing or changed with my order, such as missing bread or a different sandwich. The drive thru is a convenient feature, but the wait can be extremely long. I've gone to a closer Panera that recently closed so this location is now my go to. On my most recent visit, I went through the drive thru with my family. The wait was pretty long, 10-15 minutes. However, my order was all correct and accounted for, so I appreciated that even if I had to wait awhile, it was worth it and I only had to wait once! The staff was friendly and apologized. Panera recently began serving family style meals which are a great bang for your buck. They include things such as Mac and cheese, Cesar salad, different sandwiches, and cookies. I hope they keep these around after COVID-19 as they are extremely convenient. Family style meals need to make a comeback everywhere. read more

AS you can see all of my tips, from so many many check ins here, I love this place! The crew, the Managers, the food and the great Hazelnut coffee..I love them all! The prices are great for what you get, because though it feels a little bit "pricey" at first; if you think about it, you're getting alot of food and good quality food with great taste! They will make it the way you like it and if you sign up for their free "Panera rewards" card and you swipe it every time you visit; you can end up with lots of free sandwiches, soups, coffee's and other stuff, even cookies! The managers Ben, Mary and the district Manager now, Chris (I think that's his title and if I"m wrong, I'll fix it next time around! LOL ...they are all so wonderful to me and my family. I feel very safe here, to sit and do my computer "things" and I know they won't let anything happen to me! ...Long story....for me, I mean...but they are very kind and good hearted. The food is changing all the time and they make it better and better! I'm definitely a fan! We're baaaack!!! Nick and Becca, Kristen, Joyce, Travis and Judie are so great and Chris, Ben , Mary & Kevin are super managers Eh... Here we go again!!! Hangin out like always oh my Gosh!!!! I'm at this Canton Mi Panera Bread & they have a new rule that kicks you off the Internet after only 30 mins! That's nuts ! Omg they have pasta now and they charge more than "Olive garden"!!!CRAZY Coffee with my daughter, Amy Mmm strawberry scones .. Yummy!!!! Solitude 'N coffee!!! Mmmm Blogging with my coffee & My Husband!!! Having lunch with my daughter Amy!!! Yummy coffee, Greek salad and scone !!!! Out with my sweet pea!.(daughter amy 22yrs!!) Having a quick lunch with my hubby Lunch with my family!! Having a strawberry scone and a coffee with my hubby Not too crowded! I got a yummy Asian sesame chicken salad. They have a new drive thru and its great!!! Mmmmmmm good bbq chopped chicken salad!!!! Very acommodating staff! They go the extra mile! We even order from this panera & sometimes go to plymouth to sit outdoors! Get the hazelnut coffee when fresh read more

Today, my boyfriend and I went to Panera to pick up dinner. We ordered for curbside, and when we got home, we realized the order was messed up. I'm definitely picky, and this wasn't the first time that this has happened here, but I was understanding and went back in to ask to get the order fixed. Thankfully, I was helped by Donny, the manager! He got us in and out after fixing our order (and threw in an extra cookie!) so that we could get back home to eat. It was so refreshing to see such great customer service. He was polite, prompt, and very friendly! We'll definitely come back because of him! read more

I'm a big fan of Panera and this location is within walking distance of my office. When they first opened I overdosed on Panera. The great thing about this place is the variety. I can eat here all the time and not eat the same thing too often. They have a huge menu and all of it is good. The thing that really ROCKS about this location is the drive-thru they just opened! I think they are still working out some of the kinks because it can be a bit slow going through it, buy by winter time when you really would rather stay in your car, it will be awesome! Some of my current favorites: bear claw, low-fat black cherry smoothie (YUM), low-fat chicken noodle soup, and the Asian Chicken salad!! read more

Panera is what it is, and I like their food a lot. The customer service at this location is top notch. I do rapid pick up ordering online and they never fail to have it ready and perfectly what I ordered. I highly recommend this Panera! read more

Confusing kiosk, you have to put in a pager number, but none were available ... ??? Also, don't forget your cup at the kiosk !!! Food was fast and fresh. Great quality. The price went up lately, and the portions are smaller. read more

I wish I could give them no star. The cashier was cutting the bread with the same gloves that he accepts money, cards & etc. He also touches the register I told him about him and he got very angry. I'm sorry but that is nasty. I canceled my order at the window and won't return bc of his nasty attitude and the master came to the window and seem to care less about my concern. read more

This is a busy but nice location. There needs to be a better handle on crowd control on the inside. Allowing people to hang over the food with no mask at this time and what we are dealing with is unacceptable. If you are requiring mask that's fine but require them until customers sit down to eat. I think I will pass this time and wait for improvements to safety measures are in place. read more

The staff is lovely and i got a delivery on time but i'm mostly here to gush about their green tea! i've loved it ever since elementary school and the recipe for it has gotten even better over the years! they must put some kind of addictive in it because i literally cannot get enough of it. Also they sell it bottled for delivery and my life has been changed forever. I think its fair to say i love their green tea and will always love how they use real sugar in it (makes me feel better about drinking copious amounts of it hahaha) read more

Panera Bread - Sandwiches Near Me - Canton, Michigan

Love the pick-2 menu here. But I just tried using my gift card online and it didn't work. Called customer service and they tried to help me. But eventually they couldn't. Dont waste your money on their gift cards! read more

They recently changed their online ordering system to DoorDash. I ordered and never received food. I contacted them and they couldn't take my order over phone due to new system. They also charged me. I had the order number and the email and still no reimbursement after talking to managers. I will not be ordering from them again. They have the worst customer service. read more

My recommendation is to check your order before you leave. This location consistently messes up orders, leaves items out, or gives you other items without regard to communicate. This is not one or two instances, this is the norm. Drive thru and online seem especially vulnerable to this. read more

Typically I love eating at Panera, the clean food choices keep me com8ng back. However, my latest trip to this location had my skin crawling. Someone has dropped the ball on food safety and hygiene. Why serve "Clean Food" on the trash can lid. This is gross get your act together! read more

Panera Bread - Yellow Scale on hot water spout - Sandwiches Near Me - Canton, Michigan

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Never brings the drinks The past 3-4 times we ordered we order drinks, they never deliver them and have to go back.... It's annoying. And is slowly driving us away.... read more

I love, love, love Panera Bread! This Canton location offers the tasty breads and soups and dishes that would satisfy you anywhere else. However, what does distinguish this location is the timing. This location takes a rather long time to prep your food which can be a grand inconvenience considering you don't think of Panera as a formal sit down meal location where you intend to spend over 30 minutes, but I've had to! The turn around time in their drive through is also lackluster. Customer service is nice, but the timing is what deters me from coming back to this location more often. read more

Why in hell would you make a grilled cheese with a panini press? Get your shit together and stop being lazy Panera. Bagels are good. I mean they're bagels. Every sandwich is overpriced and tastes about as good as what I could get from the cafeteria at a high school. The soups are probably the high point but even then...ehh. Kinda hit or miss. But I guess they hit more times then they miss. They can't make tomato soup, but they can make a REALLY good claim chowder. 2/5 read more

Saturday morning breakfast on way to pharmacy. I used the drive thru at this location as normal and experienced by far the most professional complete experience through any drive thru. First the line went relatively fast. My experience at the speaker blew me away. Brandon/Brett, I really don't remember, projected his voice clearly through the speaker. He listened to my order then read it back to confirm it. Then I was caught off guard when he asked for my Panera reward number which he entered in the POS then told me I had a discount on a beverage. I was thanked for my order and asked to move forward. At the window I complimented Brandon/Brett on his professionalism and thanked him. Then drove off. I really apologize for not remembering his name. read more

Man I hate this location. When I first started coming here it was decent. The drive thru is slow, the parking lot is awkward and last few times they've consistently messed up my order. I asked for extra chipotle mayo on the side, so the don't put any on the sandwich and don't give me the side, nice dry sandwich. Also missing the cookie I paid for. Silly me, in a hurry to get back to work didn't check the bag. The only thing they got right was the drink read more

Stale bread and bread is in their name. Bathrooms are dirty. I became ill after eating a cream cheese bagel. You would think they would not have spoiled creme cheese at a place like this. read more

Due to the nature of my job, I order from this Panera Bread location quite frequently (almost everyday) and I am almost always satisfied with the quality of their food and efficiency of their delivery team! All of the staff are very personable and professional. read more

Horrible service!!!! Ordered food, stood there waited 10 mins before I asked why my food wasn't being made, employee stated he just got click in 2 mins ago and it wasn't his fault- got our food, not a bacon egg cheese that I ordered, they gave me a steak egg and cheese on a Untoasted bagel with cold cheese.... unbelievable read more

Panera Bread - Here is my egg on my other sandwich and the egg is green.... Dr. Seuss would be so proud - Sandwiches Near Me - Canton, Michigan

Sitting in the dining room eating lunch, look over and see a mouse running under the table! Manager says "let him out" absolutely disgusting!!! God only knows where this mouse has been running around or how long it was in there!!! read more

Panera Bread - Sandwiches Near Me - Canton, Michigan

This place is extremely rude and unprofessional. As a costumer, I walk in looking for a nice meal to eat. As my order is being taken, the lady taking it (Riley Champagne) begins to name call. Mind you, I do not recognize her at first until I realize she is someone of the past. I did say a rude comment (fuck off) but in return she threatens to "meet me out back". The unprofessional manager comes to me being very rude and also threatening. If you're going to work in food, know people you know will come around. You do not threaten them. Very unprofessional. read more

The perfect place!! I come here multiple times whether for an early morning study session or a quick bite to eat for lunch/dinner. The last 2 times I've been here I had the BBQ Chicken Salad. I'm addicted! It's always busy but I've never had to wait more than 6-10 min for my food (which is nothing!) All the staff is great. read more

Panera Bread - BBQ Chicken Salad - Sandwiches Near Me - Canton, Michigan

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besties how did u manage to burn the inside and leave the outside raw. honestly impressed with your level of idiocy. employees r rude and way too loud. don't bother going here. read more

Panera Bread - grilled cheese - Sandwiches Near Me - Canton, Michigan

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Slowest drive thru award. Only 4 cars in front of me and waited almost 40 minutes. Then they got my order wrong, they always for get the chicken or give me wrong sizes always double check before you pull away! read more

Over all this is a "good" Panera. I have had bad experiences at other Panera's but this one I have had fairly consistent good customer service. Also, anytime I have been here, which is frequently, they haven't messed up my order OR messed up my food (burned etc.). If you are in the area and want Panera, I would recommend this one over others* *See my other Panera reviews of different locations read more

As a pregnant lady, one of my consistent go-to's seems to be Panera Bread. I frequent a few Panera locations- Southgate, Woodhaven, as well as this one in Canton. This one does have a drive-thru, which I have never used, but I would consider that a plus. They always seem to be quite busy, but I would comment that their parking lot is a bit of a hassle, due to the horseshoe shape and the drive thru line winding its way through most of the lot and cars can't get around. The food is consistent, and I was actually asked what side I wanted to go with my meal, which doesn't happen very often nowadays (it seems they are pushing the bread by not telling you about the chips or apple) I don't think I'll be able to go there in the mornings- because I'm sure it's crazy! read more

Must be bad karma as to why I have such problems here. Incredible how long I have to wait for a latte. Once ordered iced coffee, they hand you a cup and you have to fill it up yourself; of course the pitcher ran out of iced coffee, and refill wasn't forthcoming so I topped it off with hot coffee. Two weeks ago I was waiting so long for my latte, only to find out it hadn't been put in correctly and the barista didn't have it. Unhygenic looking servers, trainers and mgrs. Why do I keep ending up here? I'm not masochistic, but belong to a meet-up group that gets together here, but I find I attend less because I don't like this place. read more

Food is usually great here, until they fuck up my order of a basic TURKEY AVOCADO BLT. It didn't contain the bacon or turkey. They never answer their phone even after their crazy hours. I'm done with this pla read more

Conveniently located on Ford road just west of 275. This area is so busy and getting into the parking lot going east is difficult. This is a spacious and bustling restaurant with freshly baked pastries, sandwiches and breads. It is very inviting and there is lots of seating. It's the perfect place for a quick lunch or snack. I only had the hazelnut coffee which is delicious. The salads I saw nearby were huge and full of fresh ingredients!!! I love the variety of offerings, but find Panera's pricing to be a little high. read more

Panera Bread - Cozy fireplace in lounging area. - Sandwiches Near Me - Canton, Michigan

Panera food is great. Service is pretty quick. But the only thing that I don't recommend is the parking space. During lunch time the entire place is filled and it's really hard to park so there have been times when I had to park at the building next door to get food from panera. If you are planning on doing work at panera during lunch hour... And if you need to use the internet don't go to panera. The internet usage time is limited during that time and it's very slow. But over all the service is fairly quick and they are pretty clean. read more

When it comes to a franchise establishment, Panera Bread makes the top of my list. Here Im able to eat clean and enjoy my food as well. Just wish they brewed better tasting coffee and offered the dark roast all day. Plus it's convenient, I work across the parking lot. read more

Dirty, dirty, dirty. From the floors to the tables to the seats. This place needs a deep clean & I regret eating there for lunch as I can only imagine the kitchen isn't spotless either! My sadness is the lack of true concern the manager on duty had-and my observation of the half assed way the tables were cleaned with a single dirty cloth:( That did not resolve the problem! What apathy, I see this same lack of clean all over the restaurants in plymouth-canton area. So gross! read more

Terrible service at this location just trying to get a coffee. Curbside is never ready. Tried it 5 times and have to wait in car 10-15 minutes past pickup time every time. Tried to pick up inside and same thing. Arrive at store and they can't even have a coffee ready. Worker finally just gives me cup and no sugar is out. Go to self serve and coffee pot is empty. A place that can't even serve a cup of coffee tells you a lot about their broken service. read more

Had one of the best Panera sandwiches ever at this Panera. Staff took the time to actually read my order before making it since I had some modifications to the sandwich. Staff was very friendly too. read more