The Panera is unnecessary getting slack here. This place is pretty standard and nice. While there wasn't any one to order, but since Panera has an app and kiosks, it is easy enough to order. The display shows when your order is up in the queue and when it is ready. The layout in the restaurant is quite modern and more open. I enjoyed ordering and picking up. The shopping district in Columbia where they have decided to put all the restaurants for 150000 people at the same place seems unplanned and poor and makes it difficult to get in and out of the place with your car but that's not this restaurants fault obviously, that is on city planners or lack thereof. read more

This location is such a disappointment! They consistently run out of their most popular items and will cancel your order without even calling or texting to let you know it's been canceled so you're left waiting with no food. Ever since their location changed Panera has been such a disappointment and grossly understocked. read more

Slow as always. We tried the drive through the time and had to tell our order at least 4 times before they got it right and they still forgot stuff in the bag. read more

Great tasting food. I ordered via the app the Mediterranean veggie sandwich and like always it's made to perfection. It's so flavorful and filling. I grabbed the apple as a side. read more

Panera Bread - Salad Near Me - Columbia, South Carolina

See all

They often run out of one of their most popular menu items (souffle`) before 1030 a.m. Why is that!

Bro they gave me an oval not a bagel this is what happens when adults don't supervise #whenalloftheadultshavelefttheroom read more

Panera Bread - Everything bagel - Salad Near Me - Columbia, South Carolina

I have eaten at Panera for years . I know exactly what I'm getting and that's good . I enjoy the newer location and the employees are really nice . Keep up the good work read more

Ordered a bowl of the broccoli cheddar soup today. It was maybe 100-105 degrees. I went back up to the counter and asked if they would heat it up and they said no. Did not offer me a different soup that might be hotter. Horrible customer service and horrible food handling . I have a food handlers license and this is a violation. Soups must be heated to 165 degrees and held no less than 140 degrees for no more than 4 hrs or bacteria that can cause food born illness can occur. I can't believe the lack of management and customer service here to fix a problem that is panera bread's fault. Haven't been to a panera in atleast 10 yrs and will never set foot in one again. read more

Well that didn't take long. This Panera is following closely in the footsteps of its predecessor on Bower Parkway. It shouldn't surprise me that it is. It's the same poor franchise owner that has let all the other Columbia market Paneras go down in flames. Missing recipe components. Slow service. Bottom of the barrel personnel and managers. The only thing this location has going for it is they finally spent the money to do the self order kiosks. If you want Panera Bread, go to the Charlotte area. Their stores are good and run professionally. Columbia won't get any better as long as this Franchise Operator continues here. read more

We have waited 30 mins for a salad. Don't go if you plan to eat before your next mealtime comes

Went here for lunch. Tried the new bagel sandwich (veggie). The bagel was very taste. Crisp on the outside but soft inside. The sauce was a perfect touch! The service was excellent. Very quiet atmosphere. read more

People should learn to use the Panera mobile ordering app. If you plan on ordering your food in the drive-through line for a family of six, please go inside and do not hold up the drive-through line. Additionally, if the staff is working on the order for the family of six, maybe ask them to park in a spot! read more

Do not dine in. If you are coming to this Panera and you want your food faster then 30 minutes after you place your order then go through the drive thru or place a carry out order on the app. They prioritize the drive thru over all of the customers in the very very tiny dine in area. I know Panera is not fast food but it is so annoying to have them call name after name of people who are not here just to get your food cold. After 25 minutes we went up to see what was wrong but only one person was expediting while another guy was texting on their phone like they didn't have people waiting for food. If this is the new direction for Panera I think they will go under. The food is not that good for the price you pay or the 30 minutes you wait. Also no one is cleaning the dining room or bathrooms (no toilet paper). Another small note this restaurant is not very wheelchair friendly. Very narrow isles in the dining room hard to open doors and a small bathroom. All in all when they moved locations they ruined the local Panera. read more

See all

I ordered on the app on location and waited in my car for about 7 min before going in and it took about 15-20 min for the food to be made. They seemed very busy and lots of people were waiting. One girl said she missed her whole lunch hour. The food slapped and was made fresh so I was happy about that but I think the service speed could have been better.....then again it was lunch rush time. Staff was nice enough to check in on me a couple of times so that was good. If you plan on eating here either order ahead if you're in a rush and use the app before leaving your last destination or make sure you have plenty of time to hang around. read more

Panera as a chain is great, but this location is not good. Ordered lunch during a peak hour, so I expected to wait, but ended up waiting 35 min for soup and salad. Received the food cold; not sure how that is possible. Then, was not given silverware. There is light at the end of the tunnel for me... knowing that I am not as incompetent as the staff that was working that day. read more

Waited 50 minutes for our food. Terrible service at this location. We were on a road trip and this added an hour to our trip,

Let's start off with the positives... Ample parking Ample seating Clean interior Friendly staff Now the reason for 2 stars... Not quite 7pm on a Monday. We go to order only to find out they are out of most of their breads. No flat breads for the pizzas, no French bread for their new melts and on and on the list goes. How does a place with bread in their name run out of bread? What's next? KFC with no chicken? read more

10/23/2024 I placed an order through the app, then waited in line at the drive through approximately 25 minutes, only to be told that my order had to be cancelled due to Panera being "out of bread". I asked about the soup that I also ordered, and I was told that they were also "out of soup". If they were out of everything, they should have told me when I first arrived at the drive through instead of letting me wait in line. Since I already had paid online, I requested a receipt showing a refund, but I was told they couldn't do that. I was given a regular receipt showing the order that I placed, and I was told that I would have to wait to receive a credit to my debit card "in several days". If something isn't available, then it shouldn't be showing as available on the app. How can Panera even be open without any bread? read more

What could improve? EVERYTHING. Don't eat here. How about competent employees or a manager that actually gives a crap about doing what they are supposed to do. There's no reason you should tell anyone something will be ready in 15 minutes and forget to get them their actual meal and have them wait for an hour for 4 HALF SANDWHICHES?!?! Don't eat here. Ever. Ordered for pick up. Gave us everything but the sandwiches and came right back to get them. Been waiting almost an hour and they still aren't ready. Everything was supposed to be ready at 1045 and here we are almost an HOUR LATER with no actual food just cold soup and bread for my kids. Do NOT EAT HERE. If I wanted to wait for an hour I would've waited and ordered at the store. Can't even apologize or say sorry. Last time I ever come here. read more

I love Panera Bread. Recently relocated from out of state so there are slight differences but the food was fresh and excellent service. We continue to get my favorite sandwich! Turkey Bacon Bravo read more

6/23/24 1:50 pm - Food service terrible, people next to us waited 30 minutes for food. We have waited 35 minutes and counting!! Kept putting up eat-in food and no one picked up! Server did not announce food to pick up. Need a tracking board so you can see your order! There is a whole restaurant sitting here looking at the kitchen wondering what is going on. Never had service issues like this! read more

I received a Birthday reward from Panera, I placed an order on the app the night before so I could just run and grab it before I go to work. I stood by the rapid pickup line and after almost 7minutes of waiting I asked an associate if they knew where my order was because I received an email it was ready for pickup. Dominick told me they sold out he can just cancel the order . I informed him I used my reward to which he replied there's nothing we can do about that. My issue is not them selling out it's just the nonchalant attitude he had. He didn't even offer me anything else and when I asked for a manager he said I am the shift leader. Definitely won't be coming back, the lack of customer service is not worth a free cookie. read more

Thank you Gracie!!!! She righted the errors of others and she did it so gracefully. I gave it 4 stars only because the store wouldn't have notice I still didn't get my order if it wasn't for Gracie. The food always taste good though! read more

Went to the drive through for 1 regular coffee and 1 half decaf. Handed us both coffees and said "I don't know which is which". We told her we needed to know so could she remake them. After waiting 4-5 mins she came back with identifiable coffees, but literally undrinkable. Tasted old, burnt and cold. Next time we will 100% drive the extra half mile to Starbucks. read more

Panera Bread - Salad Near Me - Columbia, South Carolina

Melanie the cashier was the best she had the best service an recommendations!! She was so nice an customer service was great!! My first time at this location! All the others are rush rush an not nice!! Thank you Melanie! read more

One my of favorite I love that 10 vegetable soup it is to die for ! It's like a bowl of magic the way it tingles your taste buds . I have to admit I'm seriously addicted to Panera bread . It is pricey but everything is good . I had a apple cinnamon scone seriously it was drizzled with what tasted like fairy dust felt like I was literally in heaven. Try it guys and the sandwiches ok don't get me started on those all of them are great. The other soups are great as well the chicken noodle, I tell you the noodles are special can't explain it, they just are. It's a secret-their own little secret. That's why they can get away with charging almost $10 for a bowl of soup and sandwich because it's worth it . My grandma always said, you get what you pay for and they live up to it 100 percent. Oops no pics guys I accidentally ate so fast promise I'll have some for ya next time round soon read more

got the pick 2 and received a 1/4 filled cup of mac and cheese... dissappointed. Salad was soggy i guess the service was decent, place looks like it hasnt been touched in years. read more

Didn't know "rapid order" meant standing at the counter for 30 minutes while you watch the one poor soul working behind the counter try to manage the soup, salad, and sandwich lines. Not only was my order missing pieces... I received quite the attitude when I addressed the missing items to the girl behind the counter. Yes, I understand you're stressed and your management must hate you since there are 4 workers staffing the busy lunch rush... but I don't deserve a snappy response. The food was mediocre at best. Deli meat tasted like it had been sitting out all day. Soggy bread too. Probably because the cold sandwich sat and sat and sat for thirty minutes while the other food was waiting to be packaged. Not sure why it takes 30 minutes to spoon soup into a bowl and wrap a premade sandwich... I mean what do I know?! I only worked at Panera during high school and college. That would have been totally unacceptable by the standards at the Panera I worked at in PA. This management team needs to hire more workers. Who has one cashier during lunch time? Why have one person working the line? Why should I have to double check my order that I paid for? Oh and I did not receive my free treat for my incorrect order like the sign says... What a joke!! You are giving Panera a bad rep. read more

I've had several issues at the location - it seems every time I've ordered something from this location it is wrong. Today I placed an order for 3 chicken noodle soups, when I got home and opened the bag I had three broccoli cheddar soups. This is just one example of something that has happened several times at this location. Receipt and other pictures for proof read more

Panera Bread - Salad Near Me - Columbia, South Carolina

See all

Cashier rolled her eyes at me when I walked In. She did not welcome us and did the bare minimum. Food was made at a reasonable speed but was not the sizes that we ordered. Will not be back to this location. read more

My husband and I both ordered Green Goddess Cobb salads. Green goddess dressing was not available. My husband decided on balsamic vinaigrette. Mine was supposed to come plain but it also had balsamic vinaigrette. In addition, they must have forgotten the bacon. On both salads. Our son (who is 9) ordered a small Mac n cheese. It was $6. A large was $10. For noodles with cheese on them... The person at the register said a small was 1.5 cups. What we received was much smaller. Nothing was as it should be except for our older son's Italian. For $50, we'll ensure we find healthy alternatives to Panera going forward. read more

Here on vacation. I had the most amazing experience. Harley helped me and we shared the best conversation, what an amazing experience. Would come again. Food was amazing read more

This place is a joke compared to what are used to be. Service is nonexistent quality for what you pay for is a palling. You wouldn't recognize it from the Panera's 10 years ago. If you're looking to good food and ambience, this is not the place for it. read more

I was appalled at the grilled cheese we were served today! Barely a piece of cheese swallowed up by the un-toasted bread as the cheese wasn't even melted all the way! You decide: my 1/2 sandwich of turkey avocado & bacon vs the adult size grilled cheese...... $1 difference in the price!!!! read more

See all

Just went in for lunch. Ordered a bowl of the autumn Squash soup. Could not eat. Got a cup of soup. Soup was like water and had no taste. Manager's solution was to give a refund. No apologies, did not seem surprised that the soup was an issue. This is the third time I have come to this location, and there has been an issue with my food each time won't be returning and will be telling friends about it. read more

Placed a mobile order, ended up being 20 minutes past the time it said it would be ready. It wasn't even at the mobile order stand, i had to go and ask for it at the counter, it was just sitting there. No rush from the staff at all. Ordered a summer fruit cup, it was halfway filled with thinly sliced fruit to make it seem like there was more there when in fact 3/4 of the cup was air. I also got the poppy seed salad, lettuce was brown and yellow, was half the size of the regular salads (that may be by design). Overall not pleased with the service or food. read more

I gave it three stars because my food was correct and tasted great. I took off 2 stars for overall experience. I'm not sure why but everyone has an attitude at this Panera. As if they have a big thick rough splintered stick up their asses. This is not my first experience at this location encountering everyone frowned up, looking side ways when you great them, and acting like your annoying them by doing business here. Lady in front of me picked up her food and asked to get her sandwich cut in half. The counter person looked at her like how dare you want your breakfast sandwich cut in half. I was scared to ask for mine cut in half for fear I'd be cut in half as well. Might need some mural boosting activities or some kind of training at this location. read more

Honestly, it probably needs new management. Long line out of the door because of one register. Food was okay at this location. Ran out of supplies quickly and customer service was terrible. Dirty place all around. Two employees bickering back and forth in front of customers. Someone needs to help this place... read more

Absolutely mouth watering,and I am always wanting more and it's a filling meal at Panera bread! Patrick age 9. read more

I ordered two sandwiches and two bowls of soup today and was extremely disappointed. My sandwich was sloppy and falling apart. All the contents had fallen out into the paper with the bread laid on top. The bread was crumbly as if it was old and the service was horrible. After showing it to the manager he asked what was wrong? I asked him if he paid 11.00 for a sandwich at what is suppose to be a high end bread shop is this what he would expect to receive? He proceeded to tell me he couldn't take the sandwich back, but after a frank conversation he gave me my money back. Not once did he apologize or make sincere gestures of regret. PANERA, WE ALL KNOW A EPIDEMIC IS GOING ON BUT YOU REALLY NEED TO WORK ON CUSTOMER RELATIONS! read more