How they get an order wrong if it wasnt busy ??? I dont understand. Can the staff be properly train . read more

Panera Bread - This is not a turkey BLT . Wtf - Sandwiches Near Me - Concord, California

Love the restaurant. The sip club deal is amazing! My only critique is that the restaurant is always freezing cold! Take a jacket and something to cover your head. read more

Arrived after the lunch crowd. Ordered a Southwest Salad. It was good, fresh ingredients and the flavor was very good. The order came out in pretty quick. Plenty of seating and it was pretty clean for being just after lunch crowd. read more

I always get my coffee here in this branch - Panera bread Concord. I can't imagine the cashier giving me a disrespectful attitude saying that I am rude because of not saying "please?" To ask for my sip club coffee. Her name is Jay, and she is a female cashier. I'll give a one star for the their Managers apologies. I know you are a corporation. Please train your employees properly or else they will going to pull your business down. Noel read more

So I ordered a bowl of chicken noodle soup and paid close to $10 for it and what I received was what looked like half a bowl looked similar to when you order the choose two and on top of that they mostly put broth and very little noodles. Not worth it in my opinion read more

Panera Bread - Chicken noodle Bowl Of Soup - Sandwiches Near Me - Concord, California

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Great place breakfast lunch dinner and any time. Service is great. Never fell rushed. Food is good

not my usual Panera, I done in-store kiosk, systems popping up"no scrambled eggs " ask if i still want to order? I ordered a sausage egg breakfast and a chipotle scrambled eggs chicken burrito wraps, after done, i walked to the front desk, asked "no scrambled eggs?" lady answered me " yes, but we have egg white" she also told me to waited they'll call, i stand right in front of the pick up section, 10+ minutes went by, not seeing my orders, but i saw a brown bag stand @counter which was my orders, not sure how long been there, but both my breakfast has "no eggs". i love my Panera but yesterday i didn't felt welcome energies from this shop, so not recommended. read more

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"Gee dad, can you turn the fireplace on?" First time to this location and I used the kiosk to place my breakfast order. My order was promptly brought to me. It only took about 5 minutes. The breakfast sandwich was excellent, as usual. I ordered the egg cheese and sausage on ciabatta bread. Really a tasty meal for about 500 calories. If you lose the sausage it drops about 150 calories. This morning for some reason the dark roast coffee was empty. Not sure why. The restaurant was very clean and orderly. As I was eating, a ton of customers drifted in and they were served promptly. At least today, this restaurant was really operating on all cylinders. There was not one customer waiting around for an order. This is quite a large restaurant, comfortably furnished with lots of find paintings of bakeries. The carpet looks old. One thing I've noticed that most Panera's is that they don't operate their gas fireplaces. The one in Dublin used to be always on, even in the summer. This one was off even on a cold winter morning. Not a big deal, but I get the impression they actually don't know how to turn them on or off. So overall a pleasant visit. Nothing super spectacular, but I like the predictability of Panera's. I should also mention the bathroom was large and clean. Parking at this location can be a real pain, but on an early Saturday morning I had no trouble. read more

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Another update just to say...I definitely recommend trying their Strawberry Poppyseed Chicken Salad. It is absolutely delicious. The chopped romaine lettuce is fresh, the fruits (strawberries, pineapples, mandarin oranges and blueberries) were also very fresh. The fruit and poppyseed dressing gives the salad a sweet crisp taste to it, and the seasoned chicken balances out the sweetness. There are also chopped up walnuts that's gives your bite a little crunch. Again, Ben made everything to perfection, thank you. I will definitely go back and have this again while they have it on the menu. read more

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I usually don't partake in Panera as I try to keep things low carb and on the healthy side, but found myself in front of a beautiful inviting salad. The greens were fresh and the chicken was flavorful, not over salted and as I do most times I brought my own dressing. I found the coffee to be strong and full bodied and thoroughly enjoyed my lunch experience. The establishment was clean and the coffee station was well stocked and organized. In the future I won't dismiss Panera as a lunch option as this was a pretty good meal. read more

Panera Bread - Sandwiches Near Me - Concord, California

Everything Bagel- 4/5 huge fan of Panera Breads bagel but I could've used a little more cream cheese Strawberry banana smoothie- 5/5 LOVE absolutely delicious. Great fast service. I was happy to see all the staff wear their masks:) Overall had a great experience with my family. read more

Panera Bread - Everything Bagel - Sandwiches Near Me - Concord, California

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1 hour after ordering I called to see where my food was the manager lied and said it was picked up then said all she could do was to cancel my order. I checked they had not even started my order. Never again! worst customer service ever. They could care less I had no lunch. read more

Terrible. Egg, sausage and cheese sando was dry and tasteless. There was barely any cheese on it. Surprised management let their food go out like this. No hand sanitizer available and tables were dirty and not wiped down from previous customers. I saw three that were covered in crumbs and spills. They weren't busy, so it seems like they could be more clean conscious. The clerk, Eileen (name from the receipt) was very nice and professional. The only saving grace for this Panera. read more

Panera Bread - Egg, sausage and cheese on ciabatta. Very dry and tasteless. - Sandwiches Near Me - Concord, California

The nicest guy took our trash & plates away! Sweetest service ever for such "underground" place read more

Panera Bread - Shit is gas. LOVE this food combo - Sandwiches Near Me - Concord, California

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My dad wanted to eat their tuna sandwich for lunch. So we decided to give this place a try since my parents used to dine in at the Panera branch in Fairfield. So I took him to this place in hopes to enjoy their meals. We ordered the following: Dad had a full tuna on toasted sourdough with a side of herbs, cherry tomatoes, and cucumbers, which he enjoyed. However, my order was a disappointment. I ordered the order Pick 2 meal deal: half sandwich (roasted turkey BLT with avocado minus the bacon) and turkey chili cup. The sourdough bread was not fresh. The lettuce that they added was a herb type salad, which doesn't agree with my tastebuds. The turkey was not fresh and tasted bland. I don't usually have any issues against turkey sandwiches but the freshness that I was expecti The cashier was extremely friendly and helpful. I wish I had taken her name. The restaurant was clean and was organized with their social distancing stickers and pick-up order line. But, I don't think that I would make a trip back to this branch until they make improvements to food preparation and concentrate on delivering fresh food. read more

I am pleading with this location--would you pujleez do something about people who majorly abuse the drinks? Example--the Asian man that comes in Daily in the morning. He at least comes in with 3 of his own mugs. And they're at least 40 oz containers each!!! He fills them to the max. I often have to wait for more coffee even though it's between 6-7:30 always. I also don't know how sanitary his large mugs are. read more

I have not been to a Panera bread that was so pitiful. Small bug flying all over the tables. Men's Bathroom was not kept. No one cleaning the tables. The restaurant was not well kept for the customers. And, most of the food that we were wanting were out. read more

Never had any issues with this location. I've ordered online and in person- no issues. The food quality is good.

So sad going into panera this week. It's been a couple of years. They used to have the BEST cinnamon rolls, big, fluffy with a hint of orange. now flat, tiny and dry looking. They changed the menu and nothing sounded good. So disappointed read more

They're extremely nice at this Panera Bread. I literally had not been to a Panera in a couple years and was kind of confused about the menu but the guy at the register was super helpful and even gave me recommendations on what to get. The charged up lemonade however literally had me hooked I am actually addicted. They need to sell this in bulk or something I can buy I literally fell in love it is stunning beautiful gorgeous all of the above. I literally drank upwards of three of these cups. Food wasn't outstanding but was still pretty good. Not that bad of a price either especially if you get sip club. read more

Panera Bread - Sandwiches Near Me - Concord, California

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Baja chicken bowl is delicious! I ordered online for curbside pickup, easy to navigate and order quick pickup and just delicious

Food was good. I purchased 2 soups and 2 sandwiches. Comes with chips and a drink if you like. My server a female w dark hair short in stature, black sweatshirt forgot the second soup. So I had to purchase it separately. I approached a male employee for help he told me he was clocked out. Another male did call a different cashier for me Gabriela. She was really nice had good customer sevice. When I advised the 1st cashier that she forgot my soup in the order. She said Oh well. Now I don't know if they are given diversity training or not. Never a time to be rude and flipished. I am a woman of african american race. In this day and time there are alot of businesses losing customers by word of mouth and social media posts. read more

The food was god awful! Went there for an emergency meal for me and my disabled spouse . I'd been working all day on the house and had just made a trip to Home Depot to pick up cabinets in the blazing summer heat . Ordered the very expensive chicken sandwich they were constantly advertising 6 months ago. Disgusting! Tough, overcooked and they stuffed it with some kind of horrible crunchy pale cereal chips !!L why!! My spouse was fine with the Black Forest ham melt which they couldn't screw up if they tried . You put sliced baguette with lunch meat into a heated press cooker and wait 3 minutes . The ambiance of the restaurant was fine . Never again! The checkin sand was $15 after tax and it was only the size of a sausage patty at McDonald's . WTF Panera? read more

This is the third time my order was incorrect. French onion soup comes with toasted bread and Swiss cheese.. I understand that people are struggling. When I have to request bread, croutons, and cheese which are supposed to be part of my order and your staff can't figure it out? I am recovering from Covid and the manager at the Concord location offered me a free soup. He failed to get my name. Free soup doesn't fix the incompetence of your staff, nor the Door Dash man who left my food outside, took a picture, but failed to let me know my food was outside? I want my money back and I am glad I didn't tip that person. read more

This Panera Bread location deserves 5 stars because they are so generous. I ordered a toasted blueberry bagel today and to my surprise, they gave me two tiny containers of butter to use. I ordered the exact same thing at two other locations in the the East Bay, but those places didn't offer any butter. Compared to the location in Alameda, this Panera Bread gives me more chicken in my Thai salad. In Alameda, you would have to pay extra to get the same amount of chicken. I don't know about you, but I love getting my money's worth! read more

Panera Bread - toasted blueberry bagel with a smear of butter - Sandwiches Near Me - Concord, California

Please don't kill me. So I have never in the 29 years of being on the planet, eaten at a Panera bread...until recently. Located in Willows Shopping Center, Panera Bread has always been one of those places that I always see but never go to...again, till a couple days ago. My girls mom gave me a gift card to Panera recently so I decided to use it on Tuesday. I saw this "Rapid Pick Up" option online and decided to give it a shot. I was feeling soup that day so I browsed through all the soups and chose the Cream of Chicken w/ Wild Rice. I go to check out and I see a message at the bottom saying that if my gift card doesn't have a PIN, I can't use it online. Really dude? At least with Bdubs I can make the order and then pick it up without having to use a card online. I mean, this part of the Panera experience actually made me appreciate Bdubs more. It's crazy. So what this meant is on my 30 min lunch I had to go order off the menu and then wait there. Luckily they have a screen which shows where you are in line but I cut it close that day. Panera needs to change that. Foodwise, really good soup. It had a good creamy flavor and was very warm still by the time got back to work. I'll come back for the good prices on the soup and since I have some gift card left. But coming back on the regular? Not so much. read more

Panera Bread - Cream of Chicken w/ Wild Rice - Sandwiches Near Me - Concord, California

I went today with my girlfriend and bought 2 buffalo chicken melt baguette that were NOT GOOD. We both did not like it and compared it to 711 meat, cheese, and buffalo sauce.. plus we paid $31 All we got was the 2 mid chicken melts, 1 large fountain drink, and 1 cookie.. not worth it at all read more

You guys are cheap, and lazy. I just want you to know that. I've ordered six times, and each time the food and service has gotten increasingly worse. You charge an arm and a leg for higher quality food, then give me stale bread, missing bacon, missing cheese... Just cheap, and lazy. Hire some people who actually want to work. Look at what you gave me. Shameful. read more

Panera Bread - A disgrace of a sandwich - Sandwiches Near Me - Concord, California

The worst Panera in the area lol I have ordered here many times due to working in the area, and now I would rather starve on my lunch break then spend $10 on lunch here. I usually order online through the app because my lunches tend to be short and I want my food ready beforehand. Not the case here, you usually have to wait 20 min. and up after the estimated pickup time. I usually get the different salads here. Once I waited 20 minutes after the estimated pickup time only for them to forget the salad dressing for the lemon poppyseed salad, and another time they forgot the chicken in the bbq chicken salad lol. Always late, never double check the orders. Only upside is the staff is always friendly and offering free fountain drinks when I go in to wait. Just wish that the food would be ready when promised and correct. read more

It's so sad. This place used to be great. I spent $23 for half a steak sandwich and a bowl of soup. There was literally the equivalent of a teaspoon of steak on my sandwich and the tomato soup was brown, not red or orange ish. They must be close to going out of business. read more

We ordered you pick two which is a half toasted steak & Cheddar sandwich. The sandwich is very small and there is only 1 piece of beef in it cost me $7.79. It's a ripe- off. read more

Fresh ingredients! Customer service is excellent. Order taker made a mistake instead of the flatbread pepperoni I was given the sandwich pepperoni. The manager heard me telling my husband they got it wrong and the manager immediately fixed and even gave us a free apple juice for my little one because I got A drink not knowing it's has caffeine so not suitable for younger kiddos. Been coming here for two days now and so far the quality and customer service is really great!!! Worth tipping! read more

Panera Bread.. If I had money, endless amounts of money, I would almost always go here. I'm just completely in love in a way with what this restaurant has. It's so welcoming and all encompassing. It just is a homely kind of establishment that really makes you want to keep coming here and spend breakfast, lunch, or dinner here instead of somewhere else. Great hours. Great, great, great hours. 6am-9pm every day except for Saturday. Saturday's it's open until 10pm. An absurd amount of seating: long tables, small tables, big booths, small booths, shaded seating outside, unshaded seating outside, and a booth outside. They've got a menu that can fill and/or appease almost any sort of craving. Have you seen their bread? Freshly made and gorgeous looking. Don't get me started on their pastries. The muffins smell so good. The carrot cake is my fav. THE OATMEAL COOKIE IS MY JAM AHH. They got fruit, they got coffee, they got pasta, they got salads, they got sandwiches, etc. I'm a big fan of their creamy tomato soup. That's something I can eat almost every day. I've had it several times at this locations whether it was for breakfast, lunch, or dinner. It's great. Sometimes I get a side of chips, of bread, or an apple to go along with it, but most of the time I just get the soup by itself with some pieces of bread or croutons in it. It's so fresh. The heat of the soup warms your insides. They weren't kidding when they said the soup would be creamy. It was actually soothing to put my mouth on the soup. The bread was soft and gelled with the soup so well. I am impressed that they didn't make it too tomato-y and that they didn't make the soup too salty. It was a wonderful! read more

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Ordered a Pick 2, chicken Cesar salad and chicken noodle soup. My salad didn't have chicken. After tossing my salad with the dressing, found a whole bunch of old lettuce. Tossed it away. Very disappointed. Definitely not returning as a customer. Will inform my colleagues as well. What a waste of of lunch time and money. read more

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So my boss offered to treat me to Panera. Instead of using my better judgement, I agreed. It's like a complete joke at this point. Oh, and even if you contact Corporate via e-mail, don't expect to be compensated, or for that matter, don't expect anything to change!!! read more

Now I remember why I don't come here. Ordered thru door dash with $5 off and no delivery charge for dash pass but 2 pick two's still came up to over $31.00. Yes, I tip well, but.. Grilled cheese wasn't grilled at all! Not a single bit, glad we have an air fryer at work. Tons of thick (but fresh) bread with sargento's thin sliced cheese. Kids meal might have been better. Mac and cheese was pretty good, but container not full. Website offered tomato soup, but not on DoorDash menu. No butter with bread and just thrown on top haphazardly just as the micro thin chicken avocado sandwich was thrown together. Yup, add this place to the Uber expensive hard pass list. Adios! read more

Previously I had horrible service at this location and the Treat drive thru and I stopped coming here 2 yr ago and to Trea 1 yr ago...however, I returned today and was absolutely pleasantly surprised. My cashiers were Andy and Stephanie.and they took my order, made positive small talk conversation with me, and allowed me to use my pick 2 for 2 coupons. Why is that a big deal, because I won those coupons during the pandemic and they required 1 trip per month but I was a shut in for 6 mo and never used them. So when it could be easy to make a big deal about an expired coupon, these guys and the Mgr, honored it. I was prepared for a sucky customer service experience and I was happily wrong. Thanks Concord Panera. Wish I could give you a 10 star today. read more

Panera Bread - Front entrance & pickup parking - Sandwiches Near Me - Concord, California

I just have to say their morning, weekend crew has got to be the nicest ever! Super helpful and genuinely nice. Loved it! And the food was great and came out quick! read more

Panera Bread - Avocado, egg white and spinach sandwich - Sandwiches Near Me - Concord, California

I'm surprised still standing on poor management. Did an Online Rapid Pick Up on June 1st at 8am at this location from their app. The cafe wasn't busy. Order wasn't at the rapid picked up section. Went to the "picked up food area" or counter where they served food. There was another customer waiting. A Staff Member behind the "counter" called another customer's name, looks at me, and I told her that it's not for me. I realized another person came in after me and got their order. About 10 mins, I asked about my order, she told me to go check from the cashier. Waited in line. Finally got my "rapid order." It doesn't take that much to just hand me over the food. If they're handling something at the moment, they could ask if someone that could help me. Just a quick, "hey can you help this person" What's the point of "rapid online order" when I have to wait in line to get my order. Ok so online rapid pick is useless. Giving this place another chance, decided to do an online curbside pick up from now on through their app. It was doing well so well until Aug 1st. I made ordered for curbside pick up during lunchtime. I understand it will be busy and some idiots parked on curbside spot. So I parked couple rows next to curbside spots. The app got my license plate and car color. Followed the app instruction. Press the "I'm here" and not parked on any numbered curbside spot. Left my emergency light as instructed "for faster service." I had eye glued of the front door since I was parked not far from the curbside pick up spot. About 30 mins later still nothing. Called the restaurant and telling them I've been waiting for my order for 30 mins and asked if there's something wrong. I said it in the way like I wasn't surprised from this location. A staff member answered, sound like the supervisor or manager in duty. He apoligized over the phone and told me that they didnt see it and asked if I press, "I'm here" on the app. Told him I did. (Still in control) Then this is what I almost lost it. He said that I shouldn't have waited and should have come in the restaurant. I tried to explain this through anger on what I have deal with on "rapid pick up" incident. I added that what's point of a CURBSIDE PICK UP. He also added that a staff did came out and look my car. (LIES!) That didn't happen. I'm not blind. I have my eye on the front door of the restaurant like there's no tomorrow. So the same person I spoken with from phone brought my food to me. Mind you, he's able to find my car since my emergency lights are on. He could have just brought the food, apologized, and move on. No, he said that same dumb statements (hey, it is the same idiot) that I shouldn't have never waited for 30 mins and should have gone inside. Now, I'm trying not be those obnoxious customer and try to explain what happen. While this is happening, another staff came running out the door to give him a food they forgot to put the bag. If hadn't b**ch, I wouldn't have got all my order. (Not the first time this happen from this place) . I hope this is enough justification for my bad review. I actually reported this to corporate customer support by phone. There's only so much Customer Support Courtesy credit goes so far. I wouldn't have written this if it was one last draw today (8/17). Check out my review on Clayton Rd Panera. ... read more

Fool me once; shame on you. Fool me twice; shame on me; Fool me three times; well, here we are. Let's cut to the chase. We all love Panera because the food is good, it's consistent, and it's arguably healthy/nutritious compared to other options. What isn't so good is the fact that every time I order, something isn't right. Literally. Every. Time. Whether it's croutons missing with the soup, dressing missing with the salad, failure to substitute chicken with avocado, giving me chips instead of bread, or some maddening combination of all the above as was the recent case, they never fail to f*** it up. Is it so wrong of me to expect a purchase to be complete, and not have to check to make sure? I guess so. **And so you've been warned. Make sure you check your order before you leave the store or don't be upset that they didn't get it right.** read more