Stopped in to use up remainder of gift card. Order the 1/2 sandwich beef dipper and chicken noddle soup bowl . Soup was ok, broth very good, needed more chicken, vegetables and was bowl but looked a cup size in bowl. The beef dipping sandwich was lousy beef cold reheated , vs. picture showing slices of roast beef. The container with was French onion soup for the dipping broth. The container didn't allow dipping sandwich... so so much for dipping? Had to spoon sauce onto sandwich... I ate rest as a French onion soup? Used to have cups for water? No longer I think the menu and quality needs improvement. Same customer lingers sitting there occupying tables for free internet and the minting sip plan for beverages . Guy had four cups he was loading up to take home after looked sitting there in warm spot using Internet buying nothing and take advantage of free beverages all day. The baked goods used to look fresh... I viewed on way in and looked sitting all day . Anyway... my gift card is used up . I hate the cold butter container cups that are frozen solid and can't spread on bread or bagels . The cinnamon crunch bagel is why I usually go there. read more

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We wanted a quick dinner for four and Panera came to mind. This time we tried their pre-set meal for 4 and got takeout. The meal has set options and you can select what you'd like. We got two sandwiches (tomato mozzarella, spicy fiesta chicken), soup (broccoli cheddar), a full baguette, and a Greek salad. We also ordered the chicken avo sandwich on the side. Everything was great flavor-wise but also price-wise. $40ish for four people is a treat. All the items were packed neatly and the order was ready in time for my schedule pick up. I had to give my name at the pick up counter at the back and collect the bag. read more

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I am a dinner person . But apparently trying to order dinner is next to impossible Everything is SOLD OUT I guess if you want something for dinner, you have to make dinner reservations at noon so I can they can have food in stock This speaks volumes about the management Incompetence at its worst read more

A. Walk to counter get ignored by multiple employees. They saw me and no one would acknowledge my presence on multiple occasions. Waited 10 plus mins. B. Unfamiliar with their own menu. Long wait for food. C. No smiles and employees complaining about being there, wanting to leave and having to make certain items. D. Small portions and lack flavor. I gave them 4 chances at various times of the day. The worst is after 8pm! read more

Pretty standard Panera! Quick service, tons of indoor and outdoor seating, lots of parking, and inexpensive food. I got the you pick two which came with mac and cheese and a half sized Toasted Frontega Chicken sandwich. They've got some type of chipotle sauce going on in that chicken sandwich and boy is that scrumptious. Of course I always come here and order their lemonade too (it's now guava lemonade which is new to me) but I will say it's definitely yummy! They had staff working the register but this particular location was definitely one of the more busy Panera's I've seen in a while (which was good to see!) so my friends and I all ordered on the mini iPad self-serve tablets they have. The only downside is that I ordered a cookie and forgot to go by the bakery to pick it up since I ordered via the tablet and not with the person behind the register who would typically just step back and grab it for me. No biggie though! Panera is Panera-- this one is solid. read more

This Panera was fairly comparable to most other Paneras. I had come strictly for a standard drink around dinner time. The crowd was fairly low mainly with people eating while fiddling on their laptops. I had appreciated that the drinks were self service so I could easily walk in and fill up my cup with what I pleased with ease. read more

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I love Panera my order was wrong I went back and they fixed it ASAP the store manager was really nice 10/10 every time I go

Service I wonder if everybody inside this place just hates it here. Line either way in or out Orders wrong for pick up. whatever you do drive-through it's a trap read more

I have visited this cafe numerous times on my way to work in the morning. Generally I get a greek salad with chicken each time. Over the course of the last few months the salad has come to me without chicken, or looking like the lettuce is not fresh. I have complained, spoken with the manager, received credit for incorrect orders, etc. Today I ordered a greek salad with chicken. The same manager that I expressed concerns to in the past handed me my salad through the drive through window. I got to my office and opened the bag and looked at the salad. The lettuce is pink, Wilted and obviously not fresh. RETALIATION for asking that I get what I pay for??? Well, that's it fo me. I nor my family or friends will be going to this Panera again. It's a shame that a customer cannot get what they are paying for at this location. If I could give less than one star I would. The "manager" at this location should be fired!!!!! read more

cashier got our order wrong. we noticed when we got he receipt. we asked her to correct the charge which was $2 higher than it should have been. she had to get the manager to correct it. by the time the manager came out, I had to wait in line a second time for them to fix the mistake. food was getting cold. I told the manager that I was dissatisfied and she smugly replied that she couldn't rush the other customer. I told her she should have opened another register. she was sassy when she said "have a nice night". very stupid was to treat us so poorly. we have been going to this store a few times per month. other staff was courteous but the manager was ignorant. read more

I visited the Panera Bread at the Dedham location this past Sunday with my son and the young lady who took our order was somewhat rude and unfriendly. Later on I noticed I was charged twice for the same order for the same transaction. I called the Panera Bread customer service and spend about half an hour to dispute the duplicate charge and despite providing the order number from the receipt to the customer support agent, I was told he could not find the order and kept asking the same questions. I finally decided to contact my bank credit card customer service department and dispute the duplicate charge. Going forward I would think twice before visiting the Panera Bread at Dedham, Mass due to bad service and questionable charges!! read more

So this is my local Panera bread and I thought it was 3 stars - compared to other Panera's, but the past two days have been horrible at Dedham. I'm going through a phase and have been eating here a lot. Last night, my order was correct, but the sandwich was so sloppy and messy. I didn't complain. I rearranged my sandwich before I ate it and all was well. Tonight, I sent my son to pick up my order and the sandwich was COMPLETELY wrong... a bravo turkey, but has no turkey or bacon!!! Of course they're closed so I can't get another sandwich. I'll be hungry for the night. I'm so upset and won't be visiting this Panera again. read more

I visited during the breakfast time and ordered two sandwiches, I was in the drive thru. It took about ten minutes for me to get through the line with only one car ahead. When I got to the window the person verified my sandwich order (ingredients) then proceeded to leave the window. I was there for 15 minutes. I then got my sandwiches and proceeded to drive off, I always check any order in the parking lot so when I did I noticed one sandwich was missing bacon and the other was burnt (bread over toasted). So I proceeded back through the drive thru as the weather was terrible. When I got to the order area I asked if I could have a refund, the cashier asked what was wrong and I shared the sandwiches were incorrect but I didn't have more time to wait for more sandwiches. Ten minutes later when I get to the window (again waiting on someone in front of me) the person says "what did I do wrong?" I then shared what was wrong and hand him the bag, he literally opened each sandwich and tried to convince me (hands in sandwich with no gloves on) that the sandwiches were great...I said very calmly, "may I have my refund please?" He then took 15 minutes to complete the refund...I will never go back there again and I honestly hope he works there until he retires because then I know he won't be a surgeon or nuclear physicist rendering us safer in the world. read more

This Panera is different from every other one that I have eaten in from across the country......and that is not a good thing. The restaurant has done away with customer service. Their preference is that you order your food at a kiosk and they generally do not man the front counter (this review is taken from 2 separate visits). So, I ordered at the kiosk, pulled my own drink cup and programmed my own pager and went to wait on the food at a table. Other Panera's bring the food to your table......not this one. They call the pager number from the kitchen and you go pick up your food yourself. I don't like that. Additionally there is a significant breakdown in communication between the bakery and the kitchen. Most of you are aware that many Panera's offer you a 99 cent bakery item when you order an entree. I ordered the 99 cent item to come with my entree. When the entree came up and my number was called, there was no bakery item. I then had to go back up to the bakery, show my receipt and tell them I didn't receive what I ordered and paid for. It was then that I was told that the kitchen will not pull bakery items to fill orders and the bakery had no computer to see the order and hence did not know that a bakery item was required. What kind of messed up, non-functional, anti-customer service is this? Food was fine.......everything else was a negative. If there is a regular Panera nearby that actually serves its customers.....go there and don't come to this one. The "new" mode of operating needs to fail so that customers can enjoy service once again. read more

Five visits to this store in past five days. This Panera is struggling with management basics. * Ordered 2 coffees at the counter, and charged for three * Souffle missing from my takeout order...glad I checked before leaving * Men's Room missing paper towels first thing in the morning. I like Panera, and seek them out when traveling. This one is having a hard time. Alert: During the pandemic in MA, you can't pour your own coffee or make a refill. Look forward to normalcy read more

Got my order wrong again. I love 20 mins away.... Courtney (person on the phone) refused to refund me over the phone and wants me to drive 40 mins total to fix their mistake. Idk what else to Say. Didn't get what I ordered or paid for. Won't be going back. Lesson learned. read more

Ordered a sandwich today,while eating it it tasted off, I turned it up side down and found the bread badly burnt from the oven grease. Nasty! Lunch time is over from work no time to bring it back Had to throw it out!! read more

Panera Bread - Chicken Cordon Bleu Melt - Sandwiches Near Me - Dedham, Massachusetts

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Waited over 20 minutes in drive thru just to get to the speaker to order. Terrible service here.

I only get one thing from here but it was so good and I had no problems with the service or god. I ordered online and it was ready almost 5 minutes. read more

I am a new Sip Club member and I am disappointed that each time I come to Dedham Panera, the decaf is either empty or luke warm. The management does not put a priority on maintaining the coffee urns as a priority. I took a picture o f the current setup with both Dark Roast and Decaffeinated Coffee empty. A guy complained about Dark Roast and I asked about Decaf. at 10:05. The finally replaced them at 10:35. This has been a regular occurrence at other Panera Breads that I visit. I am on the road several days a week and I hoped the the $10/mo would save me a little money. The Sip Club isn't worth it if I can't get coffee. read more

Panera Bread - Empty Coffee Urns for 30+ minutes - Sandwiches Near Me - Dedham, Massachusetts

This place had super slow service with a bad attitude and it was filthy. They didnt have any coffee or hot water. The muffin was not fresh. The pastry looked old. read more

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After a long shift, decided to stop for breakfast and find plastic in my oatmeal. I'm disgusted. read more

Panera Bread - After a long shift, decided to stop for breakfast and find plastic in my oatmeal. I'm disgusted. - Sandwiches Near Me - Dedham, Massachusetts

I first waited 25 min for my order and it was incomplete...Ended up waiting 30 min for a simple flatbread. The staff was rude as well. Not even worth the 11bux. Make it at home for less time, money and aggravation. Smh - taking my own advice read more

I would give a 0 if I could. i ordered at the store. when I got home 1 item was missing. I called the store. they refused to give me a refund. Against company policy I was told. They wanted me to drive back to the store. i wouldn't get anything from this place ever again. read more

The drive thru crew shes very rude Sunday shift 6:20 pm 3/26/2023 also waiting for 20min .. read more

Panera Bread - Store - Sandwiches Near Me - Dedham, Massachusetts

Awful - terrible service from the time you enter. Poor attitude of staff and when you try to complain they make it impossible. I called and no one would talk to me and when I left my number - no one called back. I went to their website and found the link to communicate buried deep in the site. When I wrote my complaint I ran out of room (they limit how many characters you can write) and when I asked for them to call they refuse... avoid at all costs!!! read more

I used to love Panera but I went in today for a treat and found only stale, pre made industrial baked goods you'd find in a grocery store. Gone are the beautiful French croissants and pecan rolls. The redesign of the store looks like a fast food restaurant. Not fun or inviting. Never going here again. read more

Went to rte 1 location across from Friday's; in the strip mall, has its own building. Got pick 2, the Greek salad had no dressing, the person filling the order forgot! And the turkey avocado BLT was just a mess- a tiny sliver of avocado; uncooked raw bacon; slathered in Mayo! Sad sad oh so very sad...and it wasn't even busy. Goodbye and farewell to Panera which has lost me forever... read more

I will no longer be ordering the steak sandwich do in part with Panera purchasing lower quality meats. In the last two weeks the sandwiches have been very tough and stringy. read more

Oct2022: 4: I stopped by this location with my spouse to get something light to eat for our evening meal. There was handicapped parking adjacent to the front door. The parking lot was shared with several other commercial businesses. The lot was large enough for crew cab pickup trucks to maneuver without difficulty. We were greeted when we entered into the restaurant by the cashier. We were originally undecided on our selection, but we wound up getting the soup and sandwich which is always a good choice for us. I saw a great looking dessert in the display window. Since it was not sold in slices, we had to get our second choice from the display window. The bag of cookies!! LoL I am still enjoying these two days later. My spouse really enjoyed her sandwich and soup. I didn't think my sandwich hit the mark, but the soup was very good and it hit the mark by itself. It was the hot chicken and wild rice soup that I selected by the cup. I added a bit of Tabasco sauce to bring in the spicy. The store was clean and functional. There were some sections that were not ready for customer use. The restroom was fairly clean when I used it. The workers were competent and capable at this location. read more

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I like this location, parking is a little narrow but inside is clean. Bathroom is always spotless. The people working here are really thorough, there's a nice lady at the counter who makes sure to ask you for all the details of your order (because let's face it Panera ordering is a little complicated). I love all the healthy smoothies they come out with, there's a kale and banana one that I like. Soba broth bowl was surprisingly good, they grill the edamame and carrot chunks so it adds a smokiness to the broth. Soba noodles were cooked perfectly too! Pecan roll is pretty delicious too, though the dough part was a bit dry. read more

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The food at Panera is good. I always get the same things: Chicken Caesar Sandwich no onions, Mac n Cheese, or Broccoli Cheddar Soup, or a combo. The chicken on the sandwich has gotten .. weirder. They have changed the seasonings or recipe the past few years. Still, I am not ready to try another expensive sandwich I may not like. Mac and cheese is the best mac and cheese but it's $8 for a full order which is a small bowl!!!! Panera NEEDS to cut the price on this, it's ridiculous. It is amazing but you can get a box with more than double for $1. I think they should lower the half price to $3 and the full price to $4.50 because they'll still be making a huge profit. But Panera is expensive for no reason. Broccoli cheddar soup is the best soup and only soup I'll eat. Food is overpriced. Drinks are overpriced. Service here is slow. read more

Panera Bread - Sandwiches Near Me - Dedham, Massachusetts

THE. WORST. CUSTOMER. SERVICE. EVER!!!!!! Waiting in an empty drive thru 10 minutes at 7:30 am for 18 bagels and some schmere. The order had to be repeated multiple times. Finally had to get to work and left without the order. Fool me once shame on you. This was my second experience like this so I suppose this is actually my fault... read more

Just stopped by after the gym, the only worker (a young guy) working the register was unprofessional and clearly didn't know his job. He. had no knowledge of the menu, the deals nor how to edit orders. He forgot our pastry items and when I argued with him that there should be a deal with a meal, drink and pasty and ended up paying full price I talked to the manger later on she confirmed I was correct. He also had an attitude while providing horrible customer service with sarcasm on top. Horrid read more

What has happened to Panera??? I used to love it, but this one has gone so downhill. The man who took our order couldn't have been more unfriendly. I ordered two cups of soup and waited 10 minutes before I had to ask the people behind counter where the food was. No one seemed to know how to plate it for eat in. It wasn't busy yet the people behind counter seemed frazzled Luckily my broccoli cheese soup was good. Hopefully this places steps itself up. read more

Horrible service waited over 1:30 to get my order and it was wrong and cold when they served it

It's not often a drive thru experince leaves a mark but I had a great experince Sunday night here. As a pregnant person craving a turkey sandwich I require a lot of adaptations and they did them all but Alex, at the register was so kind and understanding. So thank you to them and the rest of the workers inside who made my sandwich and 8pm cravings perfectly. read more

So, I have noticed shrinkflation at many restaurants and products at the grocery store. Today we did takeout from Panera Bread. Got a Turkey Bravo sandwich. It is made up of turkey, bacon, lettuce, tomato and cheese. There was one thin layer of turkey on the sandwich and it tasted like low quality turkey roll. The lettuce, tomato and cheese layers on their own were thicker than the turkey layer. I had to look to see if bacon was on it. Yes, half a piece on one side and half on the other. My suggestion would be to call it the CLT Bravo with hints of turkey and bacon. Another place that is off our list. read more

Reasonably decent healthy choices, the steel cut oatmeal with quinoa and almonds especially. Service a bit slow, but free wifi and lots of choice of indoor and outdoor seating and clean bathrooms appreciated. read more

Panera Bread - Better food and environment for cheaper than Crowne Plaza - Sandwiches Near Me - Dedham, Massachusetts

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20 minute wait in the drive thru for a cup of coffee which did not come out as I ordered.