I've had multiple negative experiences at this Panera Bread location due to the attitude of one employee. Each time I visit, he seems irritated by simple requests. For example, I asked for my bagel to be cut in half--something I've requested before--and he responded as if it was unusual or inconvenient. He also didn't ask for my phone number for rewards, and I had to bring it up myself. Throughout the order, he repeatedly said "anything else" in a way that felt rushed and dismissive, even though I was ordering quickly and respectfully. I've worked in food service, so I understand the environment--but basic courtesy goes a long way. I just want a smoother, more respectful experience when I come in. Ps: it was a guy with a green shirt, older male! read more

Panera Bread as a chain used to be great. They seem to be worse and worse every time I go. Regarding the location in Fuquay in particular, I don't think we'll be back. The last 2 times we went, the portions were skimpy. Barely any meat on my sandwich (like not even a full slice of ham) and didn't look anywhere near as good as it looks in the photo. And it was supposed to be one of the new specialty sandwiches. Tasted ok for what it was, but nothing special. Salad was small, they forgot the bread. Soup was barely warm. Panera got rid of all the good bakery items like the Cobblestone and Bear Claw, extremely disappointing. Especially since it doesn't seem like they replaced them with anything tasty either. Drive through speed was average and worker was ok but didn't seem very happy. Might go back for a bagel, but that's about it. read more

It's Panera bread. No one is expecting 5 start cuisine here. They are quick and efficient at drive thru and the coffee is hot. It's fine.

Y'all. This sandwich was supposed to come with avocado This is really sad... not sure if there is an avocado shortage, but can we get some full slices? Panera has gone down hill. read more

Panera Bread - That's really sad the amount of avocado. - Salad Near Me - Fuquay Varina, North Carolina

Service and quality continues to drop at this location. Have to wait 10-15 at each window visit. Food quality is not what it used to be to be. Orders wrong and bagel warm, not toasted. read more

I have received not one but TWO uber eats orders from this location with a live fly inside the sealed bag. Imagine opening the bag for your lunch and a fly is just crawling all over the loose bread in the bag! Disgusting. I didn't even order the second time, I received someone else's order and extra fly for protein. How are there that many flies that they are regularly bagging them up and distributing them across the town? This place must have horrible sanitation. read more

Pickup on drive through is horrible. Why even offer this option. Waited 22 minutes to pick up order. Food was cold and soggy. Horrible experience read more

I come here quite frequently. I have never gone to such a slow moving mobile order process as awful as this one. be prepared to sit in line for 15-20 minutes no matter how busy it is. I ALWAYS end up having to leave my house 20 mins earlier for my drive through order because the service continues to be the slowest and I end up being late for my plans because of it. If they're are understaffed on a day that's one thing, but for this to be a continuous issue is beyond annoying. read more

The food is fine and the drinks are fine but it's starting to get expensive and not exactly worth it. The staff can be sloppy and I often have something wrong with my order. All in all decent spot for a grab and go but don't expect too much. read more

Use to be good. Now it sucks and is way overpriced! Don't waste your money! The only thing I order is the butternut squash soup except at drive thru the portion seems to be smaller. read more

The staff here is so friendly and helpful. I joined the coffee club several months ago and I feel like everyone got to know me pretty quickly after that. Panera itself has come a long way. I feel like the quality of their food has only gotten better in the last few years. It's a far better option than fast food or Starbucks in my opinion. read more

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I placed my lunch order online for rapid pick-up and it was ready in under 10 minutes. I went with the Margherita flatbread pizza meal with a half Caesar salad and my husband chose the toasted steak & white cheddar sandwich with an apple. You can order only the flatbread or the meal, the meal comes with your choice of a half soup, salad or sandwich. The flatbread was really good and the sandwich was good too, it just looked like it had been thrown together a tad too fast. This location is larger so they have a nice indoor and outdoor seating area. read more

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The food is decent. I really only ever get salad though.. Anyway, I've been craving Panera a lot lately and this location has the absolute longest wait time for food.. I'm assuming that it's because everyone is moving to this tiny side of town and Panera can't keep up? Unfortunately this is the closest location to me, so I hope that whatever has been off lately soon resolves. read more

The first time my family and I tried to order from the Panera in Fuquay, the restaurant was completely out of bread. No sandwiches, no bread bowls or baguettes. The second time we tried to order (a week later), I placed an order online only to have it cancelled via email. No text message notification. I then drove over to place my order in person only to find the drive-thru and restaurant closed. No sign - just closed, mid-day on a Thursday afternoon. I won't go to this Panera again. I'll frequent the Panera in Garner or Holly Springs. read more

We love Panera for a quick but fresh breakfast, lunch or dinner. Had to take a star off though because we have done a mobile order a few times and our items are not ready when we arrive even when giving an extra 5-15 mins. The staff has always been nice and appear very busy so assuming it's a corporate level issue allowing too many online orders during any given time frame. We still will be back for more of our favorite "you pick two" combos though! read more

Panera Bread - Fuji Apple Salad with Chicken and Corn Chowder - Salad Near Me - Fuquay Varina, North Carolina

Great delivery experience. We ordered through the Panera app for breakfast. It arrived sooner than we expected and was still hot! We asked for a substitution on one sandwich and they did it so we got exactly what we ordered, sooner than expected, and the price was reasonable for delivery. Good job, Panera! read more

It's an okay Panera and always hit/miss. I usually get delivery from ubereats or door dash. Here's an example of a miss when I ordered their new expensive Greek bowl. It was halfway filled. read more

Panera Bread - Salad Near Me - Fuquay Varina, North Carolina

I love Panera, but not this location. I almost always ask for extra sauce or extra dressing, and hardly ever do I get it - even after confirming with the cashier that it's in the bag before I drive off. Extra sauce on a sandwich does NOT mean, don't put any at all on the sandwich and only give me a cup on the side - it means I want both! Also only got one singular bite of chicken on a salad with chicken - Panera is too expensive to be skimpy like that. On the plus side, the cashiers have always been friendly and the drive thru has always been quick for me. read more

A great spot for an early riser like me. Coffee and baked goods are "Sweet". Best of all opens at 6am on Sat. & 7 Sun. At these times it's relatively quiet with easy music throughout even in the parking lot. Take yourself there. Scott read more

Amazing food and service! We took a last minute stop after a hot morning and the gentleman at the drive-thru was extremely nice. We were in and out in under 5 minutes and our orders were perfect. read more

I ordered for delivery. The order was less than 5 Miles away. When out for delivery it showed to start 23 min. Then went to 8 then went to 23. It was delivered about 40 min after order was placed. The delivery vehicle was full of 4 people. The passenger held my food in her lap. The food was cold and no straw. I called Panera and they said they might refund but needed to call door dash. I called door dash and they referred Panera. Nothing was done. I'm upset my food was cold and it was touched by more than one person in a car full of two adults and two children. Not COVID safe in my opinion. read more

We ordered online in anticipation of our food being ready when we got to the restaurant. My sandwich and my wife's salad were ready on time but the kids Mac n cheese dinners were not made. We watched the kitchen pour the premade proportioned Mac n cheese packets and got to the table and both were ice cold. Obviously they fixed the issue but this was a less than stellar experience. read more

Second time my online order has been screwed up. I will not be ordering from Panera again. My family needs to eat. I'm sick with a fever and I have a husband who can't drive because of low vision. I checked my online. order status about 20 minutes after I placed it and noticed that some of the items I ordered were missing. A bowl of soup that I accidentally ordered and deleted was still listed. I called the store and asked to have it corrected. I was informed that there was nothing they could do about it due to lack of help. They told me they could give me a refund. I assumed it was for the soup that shouldn't have been on the order. The entire order was cancelled. Now I have to venture out with a flubug to get my family dinner. Thanks, Panera! read more

I like Panera, I just dont like this one. If you're going to pay top dollar for a sandwich, then it should be worth it. At most Paneras it is, this one, nope. Place is not run well and the dining room has more dirty tables than clean ones. Not worth the money. read more

Exceptional customer service! Food is fresh and delish. Coffee club is second to none with the price and delish!!!

Went to this Panera today in the middle of the afternoon. After standing waiting to order about five minutes (employee walking past to take food to the drive through) I used the electronic order screen which is the least intuitive system I've ever used Ordered a cup of soup and the half sandwich with the chicken almond salad. I also ordered a lemonade, knowing that you fix that drink yourself. If they're going to have both hot cups and cold cups sitting side-by-side there should be something that lets you know which is which. When I asked about lids the girl snootily told me that those were hot cups not cold cups I didn't have the right cup. I guess I was supposed to use my psychic powers to know that there were hot cups and cold cups. When my food came I was extremely disappointed that my half sandwich had enough lettuce, which I can't eat, to make a bowl of salad and about a tablespoon of chicken salad. Probably will never go this location again. I did let a staff member know that the couple walking out was leaving because they had stood there at least five minutes (while I fumbled with the screen to order) waiting to order. The man had said to his wife that obviously the restaurant didn't want their business. read more

Ridiculously overpriced. They get your order wrong 90% of the time on door dash, and 50% of the time if you pick up

Joke of a Panera. Ordered a simple take out with soup, two sandwiches, a bagel and a cookie. Sandwich could barely be classified as a sandwich with the lack of substance - thinner than a deck of cards. Sides were not included in the bag, bagel was not the kind I ordered, and randomly got a full salad in the bag that someone else is probably now missing. Apparently reading comprehension isn't a required employee qualification here. read more

Would have rated this location atleast 4 stars as Panera Bread was one of my favorite restaurants but they decided to stop delivering to my residence. I had food delivered to my house and then tried 3 weeks later and the app states that delivery is not available in my area. They still deliver to the high school right across from my house though. I contacted corporate about their policy on delivery areas and then could not provide me with an answer to my question. This franchise owner and Panera's customer service have made it easy for me to spend my money at other restaurants. read more

I am addicted to the broccoli cheddar soup bowl and chicken frontage chipolte sandwich. It is always delicious and made fresh. I have seen many videos about the kitchen sink cookie and showing it being oowy and gooy well worth the $5.25 they charge for this large cookie. Not mine today! It was HARD, not crispy, and obviously days old. I feel extremly ripped off to not be able to try this very expensive cookie as advertised or at the least sold fresh not with the mentality "it's not old till it's sold!" read more

I normally come here to get parfaits and green juices for me and my boyfriend but the last time I came here they had ran out of strawberries... but the overall quality of service is great and the cashiers are very friendly. read more

This Panera revived a 2 star purely because the food is what it is. The service was horrible, when you order the food to go their customer facing screen states when food is being prepared and when it's completed; the people working the counter close it out before they end up working on your order so that their metrics look good when in actuality turn around time is around 25 minutes read more

Panera is so gross and has little to no flavor I don't know why it is so highly recommended. Pass

I come here often for some quiet time to work, read, or meet friends & clients because the food and service is always the best. Today I tried the grain bowl for the first time and it was excellent! For dessert I had the crumb cake which was very crumby ha ha, and delicious. Normally I have a smoothie for the convenience and ordering is a breeze with the app from my table or before I arrive. read more

OMG!!! Never Again , I have ordered Catering several times and they have let me down every time. Customer service rep fighting with me about the order. Call to complain to Panera customer service line and was on hold for over 35 min(twice) before I had to Hang up. Very disappointed !!!!!! Never have contacted a company before in my 28 years of doing catering orders. read more

I like Panera Bread and I was happy that one opened in Fuquay. However, this location is not well run. The employees are constantly chatting with each other and sometimes arguing loudly and they pay little to no attention to the customers. The bread on my sandwich was wet and soggy. I could not eat it. read more

Just ordered and paid for a bowl of soup from Panera, asked for croutons, the girl at the drive through said the tomato soup comes with croutons. I admit, I should have checked before I drove away, but when I got home, the soup was in a cup, not a bowl and there were no croutons. The last time I ordered take out there, I got no dressing with my salad. Very disappointed. read more

Review based solely on curbside pickup. Ordered simple meals (2 bread bowls) ahead of time to be picked up. Arrived a little early than our time anticipated and clicked the "I'm here" button in email. Wired for at least 8 minutes and nothing. I decided to call and ask about the order. They asked for my name and I gave to them. Then they just said " ok it'll be right out". Even after I said we had been waiting for 8 minutes and clicked the button in the email. It's like they didn't even use the automated system that tells them when someone is here to pick up. There are even signs that say to do that when you arrive. It should not take longer than 5 minutes for food to be delivered curbside at Panera. Very dissappointed with the service for curbside. Love the food, but probably won't order curbside again. read more

I need to eat salad sometimes. Usually after several days (Thurs through Sunday) of eating meat and carbs. It's way easier to whip up some mashed potatoes than to steam some broccoli, right? Yeah. But sometimes the need for something green overtakes me, and a Panera salad can always take care of me!! I didn't give them the other star because they are overly fond of their food, and want a bit more than I can freely spend. read more

We've had a few bad experiences at this location, but today was the worst. Apparently, they use an outside vendor for delivery. Our order was 45 minutes late. I called and was told by the manager that they couldn't even contact the driver. When we finally received our food, it was cold, and they didn't get our order right. read more