I ordered a You Pick2 with soup and sandwich and French bread as my side. I was on a quick work break, and I went through the drive-thru. I discovered by side baguette was missing. I called the store, and staff named Joel, answered identifying himself as the "store manager." I explained the situation, and he nicely apologized. However, his only solution was to return to the store for the missing bread. While I understand that is all I am entitled to receive, Joel did nothing to compensate me for the inconvenience. I was disappointed and the missing item left me not as fulfilled and less satisfied with my $15 meal. read more

Opens at 6 a.m. - prefer self service kiosk to a typical breakfast joint since I'm not awake yet. Breakfast with tax and tip $13. Made fresh with real ingredients. No dishes to clean. Trade off convenience for budget hit. Quiet with staff outnumbering dine in guests but that swings after 7. Cool that they provide coffee grounds for gardeners! read more

The broccoli cheddar bread bowl is so good!! Friendly service and relaxed environment :)

This is a great panera. We go out of our way to frequent this location because: service. Everyone here has been great to us-- and we are just sip club people who make demands (more almond milk please etc) and seldom buy food. The few times we have the orders (breakfast sandwiches, soup, salad, smoothie) have been perfect. They just see us as regular customers-- and they go out of their way to treat customers well. No, they don't have the new machines yet, but service trumps novelty. read more

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for what you pay the food is not very good my home style chix noodle soup tasted and looked like dirty dish pan water the harvest fall chix salad was rather small could have used more lettuce/romaine had not much at all I love beets thinking I was going to get fresh beets pieces no they were like red strips of chips and the chix was cut up sliced deli chix again I was thinking a chix breast cut up Like I said not worth what I paid Wish it was earlier on the day And I would have gone to the deli in downtown Winfield or Blackberry's in town Glen Ellyn read more

Incredibly small portions and long wait times .. waited way too long for a mediocre Sammy ! read more

Panera Bread - Tomato Basil BLT - what the hell is this??? Panera WHY!! - Sandwiches Near Me - Glen Ellyn, Illinois

Every time I come into Panera, It's always a great time. I've tried salads, sandwiches, soups, bagels, breads, and plenty of baked goods. My personal favorite is the shortbread cookie with lemon icing. It's soft, crumbly, and rich! I love the zesty and fresh frosting. I could eat this frosting on its own. It's that good. It's one of my favorite desserts to get on a rare occasion. But, when I get it I savor every last crumb. The soups are rich and delicious. The salads are fresh and nutritious. The breads are all fresh and delicious! The bagels are soft and chewy. I love how many different flavors that they have to choose from. The sandwiches are always an instant hit in my family. We fight over every last crumb. It's always super clean. There's plenty of outdoor and indoor seating. And, everyone is kind and efficient. I love using deals on my app. So, make sure to download that. So, if you're looking for a fantastic new spot. Come here! read more

I ordered a cup of Chili yesterday for lunch at $7.12. I was expecting a nice piping hot hearty beef chili with beans. I didn't get that. I got a bowl of somewhat warm chili that had some ground beef, few beans and beef broth. It tasted like it was from the bottom of the pot. Very disappointed. read more

We really loved Panera before and during the Pandemic. Now, the quality and quantities have diminished to the point where we won't be returning. One of our favorites was the Asian sesame chicken salad. They previously filled their large clamshell container with very fresh salad and ample chicken. At home, when we opened the bag we were shocked to find the container less than half full withe a few small pieces of chicken. I weighed the order without the container and found just under 5 ounces of food having not so fresh lettuce. We tried calling the store 3 times at 2:45 pm (between rush hours according to the pre-reorded phone message) to speak with the manager. There was no opportunity to even leave a message or I wouldn't be writing this message. Hope they get their act together. read more

Panera Bread - Disappointing salad from Glen Ellyn Panera - Sandwiches Near Me - Glen Ellyn, Illinois

Every time I place an order here I am hopeful that it will be worth the relatively high price tag. But unfortunately something is always missing. Today it was a knife and butter for my bread, in addition to an ingredient (avocado) that I paid extra to add onto my salad. The food is delicious, but it's disappointing that I expect the order to be incorrect if I go to this location. read more

I'm being generous with my star because I got ripped off. Seriously. I had a to-go order. My sandwich BARELY had any meat and my soup was just scraps from the bottom on thd soup container. (See the video and the pictures in my review.) With how much I paid, this meal should've been free with the amount of food they gave me. If you order from Glen Ellyn, check how much they give you before you leave. So ridiculous and disappointing. read more

Panera Bread - How my sandwich looked. - Sandwiches Near Me - Glen Ellyn, Illinois

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Rude employees at the drive thru. I asked for my bread to be sliced and the guy said it was already sliced which it wasn't. When I tried to talk to him he walked away and refused to come back to the drive thru window. Shame on you Panera for your poor customer service and employees that have zero customer service skills. read more

The atmosphere, the people, the food...totally amazing! 100%! Keep up the good work. PS: What's up, Gwen...?! read more

Panera Bread - Sandwiches Near Me - Glen Ellyn, Illinois

Ordered once from here and what a terrible mistake. Sandwich was cold and tasted off. Turns out the entire meal was contaminated. Avoid this place. read more

Here's the problem with Panera, ANY Panera. You walk in planning to select a healthy choice off their menu and they make you walk past all the great bakery goods to get to the register! By the time I get ready to order all I can think of is skipping the soups and sandwiches and just start with dessert! HAHA! It's cruel and unusual punishment I tell you! Seriously, though Panera has figured out high-quality food delivered fast and easy. When I was in charge of breakfast meetings at work I used to order pastries for pickup. Ordering online was easy. Pickup was easy. They just make the whole Panera experience easy. This Panera has numbers on the tables so you can sit down and order from their phone app. If you don't want to stand in line and you don't have their phone app they also have the kiosks when you come in. I stopped by this one today to camp out and do paperwork with coffee. They have a great selection of fresh coffee and refills are as easy as getting up and pouring yourself more. I did that several times. One thing that disappoints me about Panera is that the volume of conversations at other tables can rise to a point where the background noise can make it seem like you're calling your customers from a high school cafeteria. It could have just been that it was the lunch hour but keep that in mind if you're looking to camp out and make customer phone calls. read more

Got my order wrong twice. Said they were would refund and didn't. Gave me coupons but why would I ever wanna go back.

I had forgotten how pleasant it is to eat at Panera Bread. There is a branch very close to Northwestern Medicine Healthtrack on Roosevelt Rd. where I get my PT sessions. Their lunch combos are delicious and just the right amount. It's very clean here. I feel safely distanced from other customers because of the set up of booths and long study counters. Thankful for the gift card I received from a cousin! read more

My favorite Panera. I enjoy this location too much. My only selfish complaint is they are sometimes too busy! Which is good for them. They are very accommodating. Their customer service is obviously a focus - often being asked how my meal was, often being asked if they could do anything else. Never had a bad experience. Had one VERY small mishap once, wrong cookies lol. Quickly corrected and apologetic. Offered me more cookies which my kids would have liked but politely declined and thanked them for the offer. Their SIP club is a club I'm proud to be in saving me more money then I can imagine each month compared to other comparable cafes/restaurants. Keep up the good work!!! read more

Ordered a chicken salad sandwich here yesterday. The chicken salad had no taste at all. Zero! Must have been made with plastic. Yuk!

This place is SMALL. I am shocked at the tiny footprint of this store. Wow, the old location, which was a 1/2 mile or so west was so much bigger. The old location was MY HOME Panera -- it was old but spacious. That place was always busy so how can Panera justify this tinsy tiny location? I was there at 4 pm on a Friday and it was crowded. Only about 4 tables free.. This review is for the location/size only. Everything else is standard and on par. I will never call this my home store location - will have to switch it up to the Addison location on Lake street. I will only come here during off hours. read more

Thanks for the food poisoning and 2 trip to the er. Stay away from this location. When I got my food I should have noticed something was wrong when it was cold on the outside and hot in the middle. read more

The new Panera Bread in Glen Ellyn, how exciting! Well, not really. But I've been here a few times now, both drive-thru and dine-in, and they do a good job. The drive-thru is easy to get in and out of and wow are they FAST! I almost consider, for next time, going through the drive-thru and then taking my food inside because THAT'S how fast they are! If you're dining in you'll have plenty of choices, depending on time of day and the crowd..., of different kinds of tables and arrangements and you'll notice that the atmosphere is laid back, relaxed, and focused (many people are working or reading or... doing something. The food is Panera, nothing more and nothing less. The soups are solid, the sandwiches are tasty (depending on which you get) but overall they execute well on the meal. Everything is nicely made (aesthetically), tastes good, and most importantly comes out hot/fresh. I must say that I'm rather content that this Panera has entered the fray of Glen Ellyn. I think they will do very well here and I know we'll be back again sometime. read more

I am tired of ordering overpriced food that is not fresh. Today, I once again bought a sandwich with rotten avocado, and bacon. This was a $12.00 sandwich. To make things worse, my bag of chips was opened. I can no longer support this local business. Btw the Panera in Elmwood Park is no better. The business as a whole has gotten worse !! It's too bad, but this is inexcusable. I keep trying to call, but no answer. read more

Let me preface this review by saying I worked for Panera Bread in high school for quite some time. My expectations of any Panera Bread location are lofty given my experience, and given the fact many things about the restaurant have gotten better over the last 15 years (kiosk ordering is a BIG win, for example...) I love Panera. It's a 5-star restaurant for me. Always has and will be. That being said - this location was disappointing. It was 9:10 on a Thursday Night (about 1 hour ago). I'm the sole patron in the restaurant. I could see eight people - 2 cleaning the dining room, 1 at the register, 3 on the sandwich line, and 2 employees that recently clocked out. There were probably more working back of the house that I didn't see. Why did a soup, salad, and sandwich take 20 minutes to complete with me being the only person in the restaurant with 3 guys working the line? That's totally unacceptable. It's not like anything was missing or broken...they had clearly checked out for the night and were more interested in talking to the two employees on the front side of the counter that recently finished their shifts. Why did they give me 4 spoons (for 1 soup) and 0 forks (for 1 salad)? What kind of unmitigated amateurism is that?? It's a small thing...but SO ridiculous it warrants being highlighted. I'd avoid this location. Go to the location on Butterfield in Downers Grove. Same amenities and much better service. read more

Service was pretty slow on a Sunday early evening. There were 3 or 4 staff members visible; not sure if any of them were newish. We had just eaten, so opted for drinks only. My hot chocolate was a-OK, though I wish they had a whole milk option (only 2℅). The cubed double chocolate marshmallows were neat. It's a good option given the free WiFi. read more

Panera Bread - Hot chocolate with fancy chocolate chocolate chip marshmallows! - Sandwiches Near Me - Glen Ellyn, Illinois

What a dirty mess!! I went in with a friend for breakfast. The floors were dirty and my shoes stuck to the floor. The tables outside had not been wiped down of the caked on food and grease. Very dissapoibting!! read more

We came here around 11:20 on a Saturday and were ready to order lunch. We panicked a little because the menu only showed breakfast options. We were told we could order lunch, just that the menu hadn't been turned around yet. I rely on the menu! I panicked since it was our turn to order and I didn't know what to get. The cashier was able to rattle off menu items knowledgeably, so my husband ordered first- their new grilled cheese with tomato and bacon. I quickly pulled up their website and chose one of the salads. It wasn't the one I was thinking though- I felt rushed without that menu. Once we ordered (to go), we waited a LONG time to get the food. They apologized for the wait, which was appreciated. The food itself was good. My husband's grilled cheese was about 2% toasted on the outside but the inside was still melty so he enjoyed it (last time he had a panera grilled cheese, they melted all the cheese out of the sandwich so this was an upgrade!). Although I ordered wrong, the salad tasted fine and was fresh. The store itself is modern and clean. We will be back due to the convenient location! read more

Did not get what I ordered! Part of my orders was three chocolate chip bagels sliced in half. My order when delivered contained three cinnamon raisin bagels sliced and toasted. Not even close to what was ordered. The balance of the order was fine. read more

Panera bread has delicious food. That is something that no one can deny. From soups to salads and sandwiches everything here is extremely delicious. However they do have an image of being extremely healthy which is not really the case. Their soups are extremely high in sodium. The macaroni and cheese is also filled with tons of preservatives. One thing that I can always get her however is the salads. My typical go to is the Fuji apple salad if you are really hope conscious then ask for the dressing on the side and pour it yourself at about a quarter of what they give you read more

Panera Bread - Sandwiches Near Me - Glen Ellyn, Illinois

Love the Avocado BLT and the chocolate muffis! One of the enployees, Cynthia, went above and beyond in being both witty and really sweet. She made the experience even better! read more

I'm not a Panera junkie. It's not usually my place of choice, especially in the morning. However, I ran out of coffee & tea at home and had a coupon for a free cup of coffee, so I came here yesterday morning before work. This location is a bit odd as it's probably the only place open early in this strip mall. It's easy to overlook. I grabbed a parking spot right in front, and rushed in, eager to get my free cup. Turns out it's just for plain coffee. I can't do plain coffee. I need flavored magic in it. Disappointed, but hungry and tired, I went ahead and ordered a breakfast sandwich and cafe latte. After I paid, the manager informed that the espresso machine was not working yet and it would be a bit of a wait. Would I want anything else instead or a free pastry on the house? I suggested switching the cafe latte for a Chai tea, but that drink also uses the same machine. I decided to wait -- I wasn't in a hurry. However, the manager promptly refunded my drink and encouraged me to have a free pastry. Free drink AND a free pastry? OK, sure! Can't pass that up! A few moments later, I had my sandwich, latte, and pumpkin cookie in hand. YUM. Overall, this Panera is just an ordinary location, but the customer service was fantastic. The manager was so friendly and quick and apologetic. I wasn't even annoyed or anything, but I'm sure that if someone was, they wouldn't have been angry for long. Nice job, Panera. read more

Panera Bread - Sandwiches Near Me - Glen Ellyn, Illinois

Just ordered from rapid pick up 2 bowls of soup and 2 half sandwiches. I posted a picture of one of the sandwiches with almost no meat on it. Very upsetting especially since Panera is already overpriced!!! read more

Panera Bread - Ordered a half sandwich and soup for rapid pick up tonight and this is what I got... Is that serious???? - Sandwiches Near Me - Glen Ellyn, Illinois

This place is so yummy! The smoothies are so good and the Mac and cheese is so creamy. One time though I got a chicken noodle soup bread bowl but there was only one noodle! It is a bit on the pricy side. read more

The basics appear to be a struggle today. Apparently I can have a breakfast sandwich with an over easy egg but not an over medium? Not sure the issue here; maybe too big for this much customization? The cashier struggled with ordering coffee by '20 oz'. Did apologize- she's not used to orders by oz size. Forgot to get our bagel and cream cheese to go. Once we reminded, started putting one on a dine-in tray. Two orders, two different cashiers. Three issues. More coffee for the staff please! read more

Ordered 3 times over 3 days. Every order has mistakes. Some multiple mistakes. Female manager, blonde with glasses, has very poor customer service. Instead of being empathetic, her comment is, "what do you want me to do about it?" Make sure you check your order and taste your drink before you leave!!! Or, better, go somewhere they get it right the first time most the time and are nice. Gentlemen at the window is very nice, BTW. read more

Second time I've ordered a warm grain bowl from this restaurant without chicken and ended up with chicken. This time it was buried so I didn't see it until I started to eat at home. Really sucks when you're a vegetarian and tell them more than once NO CHICKEN!! and still get chicken. I'm glad I'm not allergic to chicken, if I were it would be a large settlement lawsuit. read more

Panera Bread - This is the chicken that was buried in my chicken less Mediterranean warm grain bowl! Last time it was on top so I had it remade. - Sandwiches Near Me - Glen Ellyn, Illinois

I put in a pick-up order online for a "bundle" and coffee totes for a morning meeting to be picked up at the Roosevelt Rd. Glen Ellyn location. I called the location repeatedly just to find out if creamer and sugar came with the coffee totes. No one would answer; it would just ring and ring and eventually just cut the phone call off. This occurred between 7:30-7:50 PM... not a busy time of day, according to the recording. By the way, when I dialed the Glen Ellyn phone number and pressed 3 for catering, it redirected my call to the Butterfield location, which, by the way, has a lovely woman who answers the phone by the 2nd ring...twice! The Glen Ellyn location didn't answer no matter what number I pressed. I had to actually go to the Glen Ellyn location last night because the "catering" order wouldn't go through, only to find out that this location does not do catering. Then why is it an option on their website? Someone who came out from the back when I asked to speak to a manager informed me that I could not put the order in in-person, but had to order online to be picked up at their location. All of the time I spent customizing my catering order was for nothing because when the time came to pay, it just wouldn't let me even put in payment information. It would have been nice to know that they don't do catering before spending all that time... a process which I had to repeat when I got home... only for "pick-up" since they don't do catering. This has turned simple coffee, bagels, and pastries into a big, stressful ordeal. Needless to say, I will not be ordering anything from this location again. Clearly, the location that actually cares is the Butterfield Wheaton location... they actually answer the phone and have good customer service! read more

I've always enjoyed Panera sandwiches and soups but today my husband and I went into this Panera and ordered the chicken Napa sandwich and had about a tablespoon of chicken salad on my sandwich. I have never had this happen at any other Panera. It was like eating a tomato and lettuce sandwich. Very disappointed, very disappointed in this location. Hoping that the rest of them are not like this. I only gave it one star because of the bread, we won't be going back! read more

I went to Panera this morning and the manager and staff were very accommodating and kind

Ordered take out for me and my granddaughter. Turkey plain on a baguette and a pick 2 with turkey on white and summer strawberry Caprese salad and of corse a cookie. What we got was 1 plain turkey on whole grain and they other turkey on the whole grain bread too. Did get the caprese salad although wished I would have went a different salad. To many bitter greens and over powered the salad and didn't care for the dressing either bonus they included a cup of soup. I'm thinking it was the summer corn soup. My granddaughter ended up not eating her sandwich at all but I ate my half even though the bread was wrong and not as good as when it on their white bread. Spent $21 for my granddaughter to eat a cookie for lunch and for me to eat a half mediocre sandwich and a few bites of a very bitter salad . I did call when we got home and seen the order was wrong. They offered to remake it if I want to come back or they can mail me a coupon. I choose the coupon as I did not feel like driving back out there. They said they will replace the pick two coupon. I would have given them 2 stars but because when I called they said they want to make it right and what can they do to make it right that is good customer service read more

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