Good customer service people. However the restaurant needs to be cleaned. The ceiling tiles are dirty, there is dust and grease accumulated around the kitchen area and the ovens look bad. There is a big grease spot on the wall in the cooking area. The place should be closed for a deep cleaning and replacement of the ceiling tiles. read more

I had ordered a family feast here a couple weeks ago through delivery and never got my food. The delivery driver (whose name is Carolyn I believe) then decided to argue with me on the phone over the issue. I never got my refund and every time I call this place I get a different answer. It just really upsets me that I spent $40 on nothing and I'm probably not going to get it back at this point. Please don't order delivery here. They might take your food home. read more

Im highly upset because every time I come here (I order the same thing )EVERY TIME and they NEVER seem to have croissants. Like why have it on the menu to order and then call my name out to say they don't have it. This place disappoints me every time and I'm over it. read more

Panera Bread - My sauce is open in my container - Sandwiches Near Me - Hampton, Virginia

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Heck yeah. FTR...first to review. I come to this Panera location just about every Tuesday after my business networking event. Lots of deals done here!!! It's your typical Panera...you all know the drill here. What I like most about this place is that everyone here are busy bees working away to get things done. This joint doesn't get too crowded even during lunch time so it's very fitting for me to get a lot accomplished in such a short period of time without all the noise I get at other locations. read more

Panera Bread - Mmm... Iced coffee - Sandwiches Near Me - Hampton, Virginia

One thing about Panera Bread is that their food is consistent like most major chain restaurants. When I roll into Panera, I'm usually there for either breakfast or lunch. When I eat breakfast, 98% of the time I get a spinach and bacon soufflé. The other 2% of the time I get a sandwich because they ran out of the spinach and bacon soufflé. That is my one knock on Panera. I've arrived at several different Panera restaurants well before the end of breakfast to find that they have run out of my favorite soufflé. It amazes me how a restaurant that advertises food items can run out. I actually had a manager tell me to call in advance to see if there are any soufflés available. That being said, I love Panera's spinach and bacon soufflé because it is one of the most unique and tasty breakfast options available in fast food. I usually get the "you pick two" combo deal when I go for lunch. I get the Italian combo with one of the soups available for that day. My favorite soups are chicken and wild rice and tomato. I have noticed the price of the combo has inched up over the past few years. I guess that can be expected considering the fact that nothing remains the same for long in fast food. Besides my usual suspects, the pastries and bagels are always a good tagalong for my meals. Again. The food is consistently good and fresh. You can't go wrong at Panera. I'm only giving 4 stars because I miss out on my soufflés in the morning from time to time. I don't think that should ever happen. read more

Panera Bread - I love the spinach and bacon soufflé. The iced green tea is also one I the most refreshing drinks on their menu. - Sandwiches Near Me - Hampton, Virginia

Just had the Panera Bread Strawberry Poppy Seed Salad with chicken. It was a romaine salad with super-sweet dressing (that had no resemblance to poppy seeds) with strawberries, blueberries, over-ripened pineapple, and very sweet mandarin orange. It might as well have been a dessert...it definitely wasn't balanced and didn't seem healthy to me at all. Additionally, I expected much better greens for ten bucks. I love Panera and I normally have no problem with their food, but this time I was extremely disappointed. I asked to speak with the manager to provide some feedback, and I was told that he was too busy to come to my table. I know that Panera is a huge conglomerate, but I also know that you're never too big to fail, and normally this is how it starts. I recommend that Panera starts listening to their customers before it's too late. read more

Gorgeous location with free WiFi!! But is always super busy. The coffee is okay. The employees seem.. well I can't recall they weren't really the friendliest people. The overall experience was simply just okay. read more

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Food is normally good but they cut back on potions and raised prices over 30% on menu items over last 2 years. A sandwich and salad are not worth $24 unless it is farm to table. Panera is not even organic or fresh. Their meats and salad greens come in bag just like you get at grocery. I can get the same Caesar salad in kit at grocery store for $3. It's not worth $10 especially with the small portion you receive. Last salad I ordered the box was only half filled. read more

I hardly ever come here but had a gift card from a colleague at work for being such a great coworker. Ha! Hadn't planned on yelping it either but that was some mighty tasty salad dressing on that Greek Salad! read more

Panera Bread - greek salad - Sandwiches Near Me - Hampton, Virginia

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Worst Panera I've been too. They walk right by the phones as they are ringing. Super unorganized. Food was awful.. not to mention they had 2 bagel options. It's Panera.. how do you only have 2 bagel options? Will never go back to this location ever read more

Panera Bread - Sandwiches Near Me - Hampton, Virginia

Although we normally go with the Panera Bread in Newport News, we decided to try the Hampton store through the online ordering service. We received everything we ordered, but were seriously disappointed at the quality of the soufflés; very burnt on the tops of them (the four cheese soufflé picture is added for example). May have to go back to the Newport News location if this is how the Hampton store normally operates. read more

Panera Bread - Sandwiches Near Me - Hampton, Virginia

Food was just sitting at the window getting cold. Manager was lost, trying to put out fires with fuel, completely useless. My sandwich was cold and my wife's bagel was as well. I went up to the food counter the cook was just standing there looking lost too. I said is this my food? She said yes, I proceeded to say were you going to bring it or should it deliver itself? So I grabbed it and left the useless locater on the countertop. Place is going down with a fiery spiral... read more

This was the perfect place to pull off on our way to the beach! The location was super clean and the staff was lovely! One of the team members even gave our kids complimentary cookies and that truly made their day. Thank you Panera! read more

Green tea !!! I'm obsessed with it I can literally drink it till forever. I enjoy the ease of ordering with Panera I always get my food swiftly. read more

everything about this place was subpar, boring and forgetful, food was bland and uninspiring. my gf's sandwich's bread she said was weirdly sweet and very thick, with the sandwich's only saving grace being the 1 tiny pickle on the side. would never choose to come here, if I had a broken leg I'd crawl another block to chik fil a than stop here. read more

So normally they aren't bad during rush hour. But this time they were Very unpleasant with my wife and I. Ordered to go and when we got our bag they just told us to take it and leave. So when we got home what do you know no bread for the bread bowl and tried calling them and no answer read more

Thank God I decided to slice my apple into pieces... wtf? I cannot imagine what would have happened if I bit into this. Apple felt soft in 2 spots but I figured it was probably fine.. wrong! read more

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A different location but still great quality customer service, and food. I ordered my usual Broccoli Cheddar Soup. This time I decided to cheat on my diet and put it in a bread bowl.... Yummy. lol. Bread is my weakness so I was very happy this cheat day! I do like the kiosk ordering system. It's very convenient for people who do not want to stand in their busy lunch lines!! As always a great experience!! read more

Panera Bread - Tomato soup!!! - Sandwiches Near Me - Hampton, Virginia

Good luck finding anything that is not sold out: 90% of breakfast sold out, out of stock of two fountain drinks, out of stock on some breads. Exited through the dining room and got to see the dirtiness people keep talking about At least I was spared that by giving up on ordering. read more

Food preparation is extremely slow and people that appear to be homeless (multiple times, multiple people) seem to be comfortable taking naps in the booths during breakfast hours. That said, the restaurant is clean and the staff is friendly. read more

Waking up to a bagel and sausage craving, I hurried getting showered and dressed so I could order breakfast for the office. When I told the girl what I wanted she goes so you're placing an order? I said ah yeah. She goes I have to ask someone. What? Lady if you're still asleep don't work the morning shift. She took so long. I hung up. Poor service. read more

These new fast lane kiosks? Best thing since sliced bread. (No pun intended.) There's a Panera person that greets you at the door and then will offer a personal mini-tutorial on how to use the kiosks. Very cool. Cause I didn't have time to fiddle with it. And because of her, I was in and out in six minutes with a great lunch. read more

They are a leader in healthy food fast. Gorgeous salad and sandwiches. They are master bakers. Anything with Unami sauce you might pass on tho. This dish needs tweaking. Soba Noodles overdone too. Love the people and the direction of this place. read more

Cock roaches here. Real disgusting. Will never be going back. Glad i didnt eat there. Worst place. read more

Panera Bread - Cock Roaches. Nasty - Sandwiches Near Me - Hampton, Virginia

Changes have happened at this location...keypad locks on the bathrooms and new ordering to go system. I'm not sure why the Keypad system is in place BUT I DON'T LIKE IT! WTH is this about? It took extra time to find out the passcode. I guess your SOL if you really need the restroom ..they also remove the soba noodles read more

Panera Bread - Keypad lock....12345678 - Sandwiches Near Me - Hampton, Virginia

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Love the menu, the options of half sandwiches usually makes the list. Smelling the fresh baked goods in the morning is irresistible. The team working the registers make my day! read more

The worst. Poor customer service. Don't order delivery. They intentionally botch your meals or don't give you what you ordered. I spent $20 in food only to be given two loaves of bread on a cold rainy night. Ha. This place is a joke. And put a bad taste in my mouth and I've been going to Panera for over 12 years. Way to go Coliseum Panera. Smh. Beyond disappointed!! read more

I LOVE THIS Panera for many reasons. I think ill try and add more as i go along. But, i just love the atmosphere at this Panera in particular. - Everyone is SO nice here. I never encountered a single mean employee. - They're open pretty late on sundays - when most coffee shops close. - Food is consistently good. - Location is great- close to the peninsula mall. - Plenty of outlets! - The 2 chairs in the back are always clean. - They have a pretty big outdoor seating area - always kept tidy and they have speakers that allow you to listen to inside music outside! Okay, so i know these are a bunch of random facts. The only thing that bothers me is the fact that Panera food is PRICEY. I mean sandwich, cookie and drink comes to about 12$- it's almost the price of food at applebees/chilis. Definitely recommend this place, its a good study , lunch date environment :) read more

I went to Panera this morning to try their breakfast sandwiches. I got one bacon egg and cheese and one sausage egg and cheese. The first one I tried was the bacon and it had one piece of paper thin bacon on it that tasted like it was of the microwave pre-cooked variety. I had higher hopes for the sausage egg and cheese sandwich. But I bit into it and it was bacon again. Really disappointed they messed up a simple 2 item order. I drove home to eat so I couldn't just ask for it to be corrected. I would have if I dined in. read more

Everything in this place is stale. I have given this place many tries... More then I would give most places. Over the past 6 months I have received two different orders of bagels that were hard as a rock, undercooked soufflés, stale cobblestone, stale blueberry muffins with no blueberries (see pictures) and zero response from management from my complaints. Your basically taking your chances on getting anything fresh at this place. read more

Panera Bread - Blueberry muffin with no blueberries. Stale too.. Typical of this particular restaurant. - Sandwiches Near Me - Hampton, Virginia

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We visited here a few times last week for dinner. We tried out their online ordering system and found it to be surprisingly convenient. The first time we tried it, our order was ready and sitting on the shelf by the time we drove there. As a test, we tried it a second time while sitting on the patio and timed the process to be about 7 minutes. The food itself was typical of Panera Bread, which I have high expectations for. read more

Fast and good customer service!!! Delicious food!!! Came in really not knowing what I wanted, I was greeted and helped with go to options, they were patient and courteous. read more

Panera Bread - Sandwiches Near Me - Hampton, Virginia

This was my second time eating here and I'm not impressed at all. The first time it was ok but I don't know what happened today. I guess people didn't feel like working. My sandwich was dry and cold. And to top it off there was a gnat in my lemonade. read more

Panera Bread - Mustard or lack of - Sandwiches Near Me - Hampton, Virginia

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Well how does this place stay open. A lil bitty sandwich (turkey avocado blt)and a lil salad fifteen dollars. Don't ask me how it happened. I ordered the pick two and a drink. That's pretty expensive for one person. Their bakery goods are fresh and tasty but expensive. Wil it be returning. read more

Went there with my family and their soup bowls are nasty with stain. But I do love their food and salad.

This was a lousy place to eat---especially if you're not familiar with how they construct their meals. Since this was my first (and last) visit to Panera I ordered the "2 for combo" as I saw on the picture. Soup and Chicken sandwich for me and salad and Sandwich for my wife. When they brought the meal out NO sandwiches. Soup, salad and a crappy looking apple. That was it! Had to wait in line again to be told I ordered wrong but I could buy 1/2 a sandwich for $8+. I know I was clear on what we wanted the cashier wasn't paying attention. Anyway; overpriced, service is marginal (at best) and the food just so so. You can go elsewhere and get better food with better service and that is exactly what I will do next time. read more

I enjoyed my chicken noodle soup and my sandwich. The bagels here are amazing (especially the everything bagel) and the blueberry cream cheese is delicious. The service was pretty decent. The only issue I had was the cashier took my order wrong and left off a few items because they were busy and the teenagers behind us were rudely complaining about how they couldn't believe it was taking so long for her to take our order, which was very complicated and was long. read more

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I go to a lot of Panera's and this one is great. Friendly, always great food and never got my order wrong. read more

Came here on a Friday at noon, barely had to wait in line. The cool part about this place is that you can order online or even come in and sit at a table then order, or go to the counter and order. They give you this pager thing and when your food is ready someone brings it out to you, wherever you decide to sit. Thats badass. Its a little on the pricey side, IMO, half of a turkey avocado BLT and soup with an apple was $11, but I can tell their ingredients are quality, so I feel ok about it. Its a nice atmosphere in here, very homey. I like how they put the calories on the menu so you can know what you're eating! Nothing to complain about here! read more

Panera Bread - Turkey avocado BLT with broccoli cheddar soup and an appple! - Sandwiches Near Me - Hampton, Virginia

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My husband and I just picked up two salads that come with a baguette each. We get home and the bread isn't wrapped in anything. I call the restaurant and speak with a manager because that is unsanitary. She tells me they don't wrap the bread just like they don't wrap chips or cookies. She said I should have told the cashier that I wanted the bread wrapped. I ended the conversation because I had no more conversation for her. Several points here. Chips are in a bag so they don't need to be wrapped; my workplace orders regularly from this Panera for business meetings and we have NEVER received unwrapped baguettes. Cookies have also always been wrapped. This is unsanitary and I was not aware (this has never happened before) that I had to tell the cashier to wrap the bread. Tomorrow is a holiday - I will definitely contact the Health Dept to see if this practice is acceptable. read more