Whenever I travel I usually hit up Panera because I love all the healthy options. Today I went into the Merced .ca Panera and inquired if they had any souffles left. Being that I was at an appointment I had not checked the time. There were 2 girls at the counter , the one rudely informed me that's a breakfast item and its no longer breakfast....ok thanks , I was just asking. Then being that I don't regularly frequent this spot I asked where to pick up after I got my drink, again rude....um pick up is in the back...I came here for a nice meal not a steaming heap of attitude. Probably just go through the drive through next time to avoid her nastiness. Funny thing is the girl who actually helped me was really nice , not sure why I even had to deal w the other girl?? Time of service 8/27/18....11:30am read more

My last visit to Panera was not very good. I ordered the french onion soup, clam chowder soup and the grilled tomato and cheese sandwich, to go I have had better clam chowder soup out of a can and the french onion soup was bitter. The grilled sandwich had sun ripened tomatoes instead of fresh tomatoes and very little cheese. Very bad choice. Will think twice before going back read more

This place is delicious, especially their cream of chicken and wild rice soup as well as their baguette mmmmmmmm They have the great feature of a drive-thru which I love. It's a large one too, I was able to pull through while towing a car on a car trailer. Thumbs up from me! read more

When picking up an order or having it delivered to you, check the bag to make sure your order is accurate. No one there checks for accuracy anymore. They missed one item on my delivery order. The driver had already left, and Panera couldn't delivery my missing item. Was told to pick up. Emailed their customer care, and still no response after 3 days. :( read more

I ordered a Green Goddess Salad no dressing available so they gave Cesar but only less than half of the container full. No soup available and no bread. When I called Manager she said " oh sorry due to the pandemic we aren't getting our supplies., I call B. S. Did not even try to make it good. Told manager I would never go back.. Stay away from Merced Panera! Shitty service . Not the first time but definitely the last read more

This is was my first visit to Panera. I went around 10:30am. I asked the girl for a lil bit of guidance on what to order since I had never ate there. She recommended the Asiago cheese bagel. I asked for toasted with cream cheese and a tea. The wait time was good and everything. My items were given and I left. I got to work and when I open the bag there was a toasted bagel and a butter knife but that was it. So I had to go back, mind you I don't work far away but still. So when I got there, she greeted me again as if I was a new customer, so I asked if I was supposed to get the cream cheese from somewhere myself or how does it work ( I had never been there so I wasn't sure if it was self serve or what ) she just said "oh sorry" gave me the cream cheese and that's it. I didn't feel like she cared too much that I was trying out the place and make sure I was happy enough to go back. I did go back cause I got a free bagel in the app, but went drive thru this time, the guy that helped me, was really nice and patient while I was trying to make my order. Everything was great that 2nd time, but the girl from the first time didn't seem like she liked to be there. And did not smile at all during the whole transaction that it actually made me feel like I was bothering her by asking her for suggestions. read more

Make sure to double check your ingredients in your sandwich. Ordered an Italian sandwich and got some bullshit (jk). Some of the listed items were in the sandwich and others we're forgotten/added making a strange "Italian" sandwich. I'm sure the other sandwiches would have been made correctly though! Service was nice and quick, the area was very clean, but the kitchen staff need to follow their recipe book that's online. Chicken caesar salad was delicious and the baguette lol read more

Im giving Panera Bread 5 stars. This place is always clean. The selection of food is decent. Its a little pricey for the serving size but worth every penny. I love the self serve drinks and flavored teas and water selection. I also like that the food is fresh, especially the bread. Good selection of bagels and yummy selection of cream cheese. Love the Tuesday deal for half off bagel packages. read more

There is Nothing worse than coming home and having your order completely wrong. It's on the screen and receipt.

OK place for a early morning cup of coffee. Had some oatmeal with apple chips. Was yummy. Also had a sticky bun hot and gooey. Pumpkin bagel was great with. Honey walnut cream cheese. They are good for lunch and now breakfast. read more

This is the worst Panera I have ever been to. I don't understand how this store constantly forgets food or utensils. We are always missing something. Whatever they are using to filter their water is not working. I think we will just start driving to Turlock. Absolutely pathetic. The customer service sucks too. read more

This place is such a sad excuse for a restaurant. The management team seems like they have no clue how to run the place and the food is always coming out looking like something you could find at a grocery store salad and sandwich bar. And those prices, I know it's corporate, but at least try and make it seem like you're getting what you're paying for. Overall this restaurant would be rated as a 0 but unfortunately 1 star is the lowest I could go! read more

This place is great for sandwiches, bagels, soups, salads & more! I love ordering my food ahead of time on my phone with the app. So far, they have always been quick and thorough with awesome customer service. I'm surprised this place only has 3 stars on yelp. They have healthy food options and they all taste great to me! read more

I always get the salads or soups, those are very good. The inside is clean and attractive. The price is acceptable and I get my food quickly. +3 stars. Their bread is too hard, it is like biting a rock. The customer service is not very friendly which isn't a deal breaker for me I'm more concerned about the hard rock-like bread. FIX IT -2 stars! read more

My order was wrong after I double checked it with them.. I received it, trusting them that it was what I ordered, but the staff seemed to be occupied in conversation amongst themselves. Not going again because honestly it's not worth the money. read more

Called in here today and had wonderful service. My poor daughter is on a very limited diet for a couple of weeks and has been un able to eat out. We thought Panera would be worth a try. Ella was beyond helpful, checking ingredients and letting us debate what would be suitable. She smiled the whole time and even helped make all the options sound appealing (even if my daughter couldn't have the yummy ones). We ended up with a green goddess salad (minus a few ingredients) and it arrived just as described. What was probably just another customer to Ella was a really special meal for us - so thank you for the excellent service and special thanks to the wonderful kitchen staff who took such care over our order. read more

Super impressed with the staff of Panera in Merced today! From what I could see, there was an elderly female customer who was ready to leave but was confused on how to get to where she was going. It was also pouring rain outside. Despite all of this happening during the lunch rush time, the staff was super patient, polite, and helped her call a taxi so that she could get to where she needed to go. They also offered her water while she waited for the taxi to come. Staff is always polite but this was above and beyond (and how I would want someone to treat my grandmother). Thanks Merced staff! read more

my favorite drive thru in town for coffee. their coffee is always fresh and strong, 10x better than Starbucks and less expensive. I usually pick up a loaf of French baguette at the same time, so much easier than going to the grocery store and better quality. always friendly staff. takes them a little time but they get your order right and good quality and service so worth it. read more

Service is always great. Food is always delicious. Love rapid order pick up, it is always ready faster then the expected time and the rewards program here it actually surprises me every time with something new. read more

My boyfriend and I recently came here for the pick 2 half salad and soup combo. It was amazing . And wow Valerie was the name of the kind women who helped take our order. She was so incredibly kind and friendly. Such a pleasure speaking with her. Made our experience very delightful keep hiring employees with attitudes just like hers and Panera Bread will remain a popular business for a long long time read more

The night before last my husband and I had Panera for the first time, I want to say it was delicious, we ordered the Soba Noodles w/ Chicken (amazing). I also enjoyed the bar-b-q chicken sandwich! Everything was affordable and good! I also want to give a SHOUT OUT and Thumbs up to the Manager RYAN! Great Customer Service, friendly and threw in a free cookie with my order! I highly recommend this spot to everyone! Funny thing is I made my Husband a Panera Believer! lol Thanks again Ryan! read more

Not a place to go to if you are looking to get filled up. Overpriced fuffy food. Went twice. Thought it might of been a fluke. These people have no clue on how to make a sandwich. Both times there is an inch of bread on the outside perimeter of the sandwich. Asked them about it and was told that's the way it is. Wrote their corporate website and they weren't happy. They sent me a $10 gift card. Think I will spend it in Turlock. read more

I usually love Panera, but this location is definitely not the best.. I've been here a couple times and the first time they messed up our sandwiches and then we found hairs in our new ones. The second time we tried their smoothies and it tasted how I imagine blending a couple packs of low-fat strawberry yoplait with ice would taste. The pastry ring we bought for $9 also had hair baked into it. read more

I love panera, my dad used to work for them, so I know the menu fairly well. Today I ordered a caprese sandwich and a chocolate chip bagel for rapid pickup and the order was put together really fast and it was done sloppily. The caprese had no balsamic and the bread was hard from being over cooked. It was hastily put together and I was really disappointed since it didn't even taste like a caprese. I've ordered it before and this was overdone with a lack of ingredients. I didn't check my order until I got home so I had no idea that it was poorly made. read more

Almost guaranteed to mess up your order, 9/10 times. They always forget the bread, that is, if they even have any prepared at all. Ordered through rapid pick-up multiple times to drive to the store and be told they didn't have what I ordered. A call would've been nice instead of driving all the way there to find nothing. Just never leave with out double-checking your order, and quality is a whole new disappointment of its own. read more

I eat here every chance I get! I love their salads and it's easy to keep track of my points for Weight watchers! The staff is always so friendly and the place is extremely clean! read more

I moved to Merced in July of 2013 and since have found it's hard to find a whole lot of quality food. There are a lot of drive thru's with greasy food. I personally love Panera and missed it when I moved from Fresno. I would recommend the broccoli cheddar soup in a bread bowl (they've been out of it by noon two days this week!), the Asian sesame chicken salad. Also, any of the pastries are extremely delicious (and only 99 cents with a meal). My favorite is the cheese pastry. I am so glad you've come to Merced and can't wait to be back! read more

Great place to eat. I went a few times now since it opened for lunch but on the third visit I waited 45 minutes for 1/2 salad order needless to say I had to eat quickly to go back to work. read more

I used to like Panera, the one in Merced is horrible. Friendly staff and great customer service! But the food has become so mediocre.

This place stinks. I love Panera Bread. I craved it everyday when I was pregnant. However, this location ran out of bread bowl at 4:00pm!!!! Who does that?? Messed up our order in 2 separate occasions. Yesterday, they gave me a baguette instead of sour dough bread. Today, it's the same mistake??? Whhhhatttts up Panera?? read more

This panera always tries to give you less than what you pay for. Their soup servings are small in comparison to other paneras in the Bay Area. The service is okay, nothing above and beyond. I would say that it's a basic panera at best. read more

I group of friends and I meet here every single week. The employees are kind and remember us. The service is prompt and accurate. The whole restaurant is clean, warm, and inviting. Thank you! read more

I always had best experience with Panera. This morning I placed order with Liz, the excellent customer service. Thank you so much choosing the best bagels for our staff. read more

I have always loved to eat or order at Panera, especially their salads, because I'm trying to balance my diet. I live in Merced, CA so I always go to R St, by the mall. My favorites to order are, the Greek salad with chicken, and the Green goddess Cobb. The past few weeks, I have observed that the Greek salads don't have olives anymore! I was like, "c'mon Panera! you're already getting stingy with your food, and now you're going to remove the ingredients!?!" But I did not really bother complaining though. This morning, I was ordering the same Greek salad again, this time they did not include the dressing!! I did not notice it until I opened it when I got to the office. So I ate it dry!! As I mentioned, I love to eat or order at Panera but please get your service straight!!! You can now treat me as an unsatisfied customer!!I have always loved to eat or order at Panera, especially their salads, because I'm trying to balance my diet. I live in Merced, CA so I always go to R St, by the mall. My favorites to order are, the Greek salad with chicken, and the Green goddess Cobb. The past few weeks, I have observed that the Greek salads don't have olives anymore! I was like, "c'mon Panera! you're already getting stingy with your food, and now you're going to remove the ingredients!?!" But I did not really bother complaining though. This morning, I was ordering the same Greek salad again, this time they did not include the dressing!! I did not notice it until I opened it when I got to the office. So I ate it dry!! As I mentioned, I love to eat or order at Panera but please get your service straight!!! You can now treat me as an unsatisfied customer!! read more

Make sure you set aside an entire hour just to wait on the drive thru. They take forever

The drive through service is very good. They have delicious brownies and the server was polite. One flaw is that I had a hard time hearing the lady in the microphone in the drive through. read more

I love panera bread in general ; however, this one always ends up forgetting part of my order . Triple check your order before leaving. Food is not worth the price unfortunately:/ read more

My friends and I go on Saturday We order pick 2 combin I feel that is too expensive, and small amount . soup was ok but Chicken salad not fresh Leaves turn black. I asking water is never come. Is Hard to let me go back read more

Carmen really should work on her customer service. We went to the counter to order a pastry and she immediately said "They're no longer 99cents" so frantically. I was confused as to why she was saying that, and I responded, "That's ok, we can pay $2.99" She looked at me extremely confused and then said, "It's only 99cents when you purchase it with a meal." This totally confused me because I was unaware of that promotion, but it's not like I was asking for a discount. I don't understand why she was so rude and adamant about telling me I could not purchase it for 99cents. I intended on paying the full $2.99 for it because I went to the counter specifically for a pastry and not a sandwich. She was incredibly rude and really made me feel like I was out to steal a deal or something. I will not be returning to Panera and will tell everyone about the horrible, judgmental service provided by Carmen. read more

I usually stop by after work, later afternoon. Always good service, quick, efficient. Sometimes it seems as though the food is 'sloppily' thrown together.like a sandwich that has extra wide, long bread and it's folded into a small paper bag. LOL. but the Napa chicken sandwich is worth it. Definitely will be back....maybe earlier in the day when I can really guage service and food. read more