My mother in law fell while picking up lunch for me and her. To make a long story short, This was almost 5 months ago & she is still recovering. The manager gave her the name of the risk management person 2 contact. She got one phone call from them & then they ghosted her because she was asking 2 c the video that showed what happened. The restaurant basically said that they did their OWN internal investigation & that it was determine that it wasn't their fault. If that's the case, why can't she c the video? Show her that it wasn't the restaurants fault. But no, they just wrote it off & ignored her. Will never purchase anything from Panera again. Guess we will be frequenting Kneaders more often read more

Awful experience. All available tables were dirty, and nobody came to clean. I cleaned my own booth and table with my own Kleenex because they didn't have napkins in the dispenser. I ordered a salad and the avocado was hard as raw carrot, the lettuce was brown . The hibiscus tea was ok... very watered down compared to the way it used to be My husband ordered a sandwich and barely had steak. His chocolate croissant was cold, they're too lazy to even warm it up like every other place. Not coming back here for sure! Shame, it use to be one of our favorite spots in our neighborhood. read more

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The employees are friendly and helpful every time I go in. The food is delicious and the perfect amount to be satisfied but not too full.

Done with this store- left out the $9 Mac n cheese from our order for the last time... Maybe it's more difficult than I realize to put together an order for three people, but this store has consistently left out the freaking mac'n'cheese at the drive through. Why? Is there an explanation? I'd actually really like to know. read more

They are usually out of Asiago cheese bagels. The 1 time I ordered the Asiago cheese bagel toasted with cream cheese, I got poisoned and was throwing up for days. The service is bad. The ambiance is subpar. Do not waste your money here. read more

It's unfortunate when you put your trust in certain food places and they let you down. They sent us to front of Panera for the order so we assumed it would be correct but they 1. Didn't give us one of our half sandwiches we paid for, so meal ruined. Main item gone. 2. I had no idea the French onion soup didn't come with cheese already inside it; apparently they're supposed to put cheese in the bag. They did NOT. So my meal turned into no sandwich and soup comprised of literally just onions and water. The most unfortunate part is how aggravating fixing this has become. Calling them took a while to explain the situation, only to be told "great just come back through the drive through and we'll refund you for the sandwich." I'm sorry, what? You make several mistakes and I still need 30 minutes of driving etc just to get a refund for something we never got. When other places mess up they can usually resolve things over the phone, and offer much more than Panera did to fix their mistakes. It's not the worst thing in the world but when your family constantly mocks you for trusting in Panera it sucks. That and French onion soup is already ruined for me after just one try. Other than that all was well besides everyone having to microwave their soups read more

Very very bad service. Only two tables inside and they forgot to bring us our order outside. We had 2 hot breakfast sandwiches and a 2 hot beverages. When I drew the cashier's attention to the fact that we hadn't received our order (over 10 minutes waiting) she actually read on the takeaway screen that we had been waiting 16 minutes. They brought our order out my sausage sandwich was warm. My husband's egg was stone cold inside his bacon sandwich. I had to send my latte back after tasting it, as it was lukewarm. Very, very bad service. read more

Panera Bread - Outside - Salad Near Me - Mesa, Arizona

I ordered the chicken and rice soup and it gave me food poisoning so bad I had to go to the ER! I've been dying from both ends since 6. Worst food ever!! I will never eat here again! read more

i just ordered five items from here. the new chicken noodle soup recipe for one is not as good as the old one but whatever. there were three pieces of chicken in my bowl. i also got tomato soup and GRILLED cheese, yea... read more

Panera Bread - can still see the layers lol... wow thanks - Salad Near Me - Mesa, Arizona

Worst Panera I've ever been to. We've only been there 3 times, and each time they forget something from our order. The kiosk never works. Today was the final straw- they forgot my entree and my husband asked for no onions due to an allergy - onions everywhere, felt like they put extra onions ha. I called the store, the manager refunded our meal which is the only reason why they get even 2 stars. read more

Stopped to have lunch at Panera. I like the frontage grilled sandwich. It was excellent with great taste as usual. Not sure why this store was rated so low. Service was great,food was good and store was clean. I would not hesitate to return. read more

HORRIBLE FOOD... Breakfast sandwich, steak egg& cheese on everything bagel. Eggs over easy was solid and COLD. Steak was sliced roast beef, COLD. Both tasteless. Ate half and not even worth taking the other half home. Egg White Mediterranean Wrap, cold and tasted funky. Left most over and not worth taking home. Don't know what happened but this is the first time Panera was totally lousy! Staff was very pleasant. read more

Panera is always very good. I had the take 2 salad and tomato soup. It was all fabulous and I really think the piece of Baguette made the whole meal! read more

When you pay $8 for a large Mac n Cheese and get home to find out that it's half full. read more

Panera Bread - Salad Near Me - Mesa, Arizona

this is by far one of the worst locations I've ever been too, I do enjoy Panera a lot but this specific location was not the best .... When you ordered the whole time the worker and me are going back and forth due to the cut off ... there was no bread , meaning no bread for my soup , no bread for mac and cheese , the large they gave us a small , we didn't get our chips with the sandwich and they forgot the pickle to my sandwich... basically half our meal for $20 which was cool .... But other then that the customer service was decent really nice kid just inventory sucks read more

Soup is my pleasure food! With that being said, the rest of the family loves their sandwiches! This particular one is closet to our home.So if we eat at Paradise this is the one we go to. The cleanliness of the store is good. Tables are always clean and kept up. Bathroom is clean and stocked. Soup is normally good, unfortunately the bread bowls leave a lot to be desired :( Two out of three times the bread is stale. Sandwiches are good, Mac and Cheese is wonderful! read more

Panera Bread - Free chicken salad! - Salad Near Me - Mesa, Arizona

Overall a good experience, food was good, customer service was great, and very nice scenery. I ordered a breakfast sandwich and the bread was toasted to a nice yet soft crisp. Food had great flavor and didn't take long to get out. In conclusion it could always be better but not bad read more

Drove thru! Got some delicious soup & salad for dinner. Pretty good as usual and drive thru girl was nice and quick. BUT I got home and NO dressing on for my salad! luckily I had some at home. read more

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Panera is meh. They have tons of options, but their portions are relatively small for the price you pay. Love their caesar salad and cookies :) read more

I ordered a mediterranean veggie sandwich, and got a lettuce sandwich with only a little mediterranean vegetables. Mostly lettuce. Who wants a lettuce sandwich? What a rip off. The other item in my pick 2 was better, but very disappointed in the sandwich offerings at this Panera. From the ratings, I think mediocre to poor food seems to be a theme. read more

Panera is a great example of what happens when you sell your dream to a soulless corporation. Before Panera ruined everything this was Paradise Bakery. A true Arizona original, with amazing food, great service, and delicious baked goods! Cherished by locals and snowbirds alike, you could always count on Paradise Bakery delivering a great experience. Now it's nothing but a cold, heartless cafeteria with screwed up orders and terrible service. If you want to know what the original vision was for Paradise Bakery read the article below. I wonder if David Birzon or Dan Patterson have had the experience of eating at Panera since the conversion? My hunch is that they stay as far away as possible, which is what I plan on doing as well. It's sad that the dream has died but based on reviews I've read it's likely that the nightmare won't last much longer. Article on Paradise Bakery www.qsrmagazine.com/fast-casual/paradise-bakery-caf read more

Had the tomato soup, one of the best soups I've had. The grilled cheese was good, I'll be back for the tomato soup.

I'm not sure what happened here... I ordered this to my door ( covid 19 times ) so I can't take it back but I ordered a Greek salad with added chicken walnut, Parmesan, almonds, cucumbers and arugula. However they only gave me some of what I added they didn't put all of the other ingredients that make up a Greek salad such as feta, tomatoes , pepperchini, romaine , and they didn't add the cucumbers so I just got arugala with chicken walnut and powdered Parmesan with dressing on the side ... that is 3 ingredients for an 11 dollar salad that I custom paid for a billion things. I'm very unhappy ... I had to go digging through my fridge for any scrap of vegetables to add to make this salad not taste horrible. I really should just call and ask what happened and demand a re order. But I haven't got all day and I already waited 40 minutes for the salad. read more

I'm afraid I can't agree with the other reviewer at all. Yes it's a chain, but I find the wait-staff and the management to be very friendly and attentive. The muffins and cookies are GREAT!! I've found the sandwiches to be very tasty. Also, FREE Wi-Fi !! I like this place and I'm a regular here. Keep-up the good work Anaya!!! read more

The soup is good, but the portion for a bowl is not worth $6.99. The bread that comes with the soup is hard as a rock.

Oh the doom of the technology age. After trying to order online it kept saying the daily soup was unavailable so I called a human at the restaurant and asked if they had the soup. I was told yes. I drove out of my way and went to the store. The line was long and took forever because only one human was taking orders and the computers in the restaurant also said the daily soup was unavailable. So I waited, and waited, and waited. Then the human at the front told me they did not have the soup! No money from me Panera. I'm out and won't be back. Thank goodness for Bashas, now I have lunch. Live and learn. read more

I think the food at Panera is fairly good for a quick drive-through meal. The problem is is when they mess up your food order/ don't give you what you ordered/leave the salad dressing off the salad etc. and of course you don't discover it until you get home, your meal is ruined For about $15 a person. I call up and speak with a manager, and their only offer is to have you drive all the way back to the restaurant so they can "make it right". Well, with children doing homework, and It's 6:30 and everyone else is eating, except for the person whose meal was ruined,...the whole point of a quick drive-through meal is to save time is a wash. I offered to send a picture but they didn't want that. I will not be going back to Panera. Second time something like this has happened to me in the past two weeks, and I'm tired of spending good money for a salad that is worthless without the Asian salad dressing. Browning lettuce, barely any chicken and absolutely no Asian salad dressing. This is look like $8.39 worth of food? read more

Panera Bread - Salad Near Me - Mesa, Arizona

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This review is solely based on customer service, it was so bad my fiancé and I walked out. Shannon, the manager is rude, not helpful and should not be leading by example. I went in with a gift card and it wasn't wOrking at the kiosk or at the cashier - I had just checked if I had money on my gift card before I had used it; which there was- There was no solution to THEIR PROBLEM, it wAsnt my fault my gift card wouldn't read on their machine... she looked at us with a look on her face of "You're shit out of luck" terrible service! I'll never go there again read more

Giving a 3 star because... The food is good, I haven't eaten anything here that I do not like however tonight was the first time I've had to dig through my salad and pull out A LOT of pieces of brown soggy lettuce... and for some reason asking for a Turkey Avocado BLT means you get chili instead.. literally every time I go to a Panera bread my order come out wrong.. every time. The food is great 99% of the time but I would like to eat what I actually order read more

Not the best and not the worst iv had from Panera (one of my favorite chains) the chicken on my salad was mor than cold there were downright frozen parts and the dressing was a bit on the lean side here. However I did get the gray service I have come to expect each time I eat at a Panera so all was not lost. I'll definitely try this location again but only if I'm right next door and hungry. read more

Was at this location the other night. Had a chicken soup and an iced tea. the piece of bread that came with the soup was old as if it had been made hours before. The soup had a taste as if had just been popped out of a Progresso can! I asked for plain old saltine crackers for my soup, only to be told that didn't have any. Requested some butter for my bread, after some digging they came up with some. The black iced tea machine was about empty so that was limited. It was evening about 700pm. I got the feeling the staff just wanted to close up and go home. In the mornings this is a good place to eat. I guess the staff is more motivated and awake versus the evening hours!! read more

Ordered 2 bagels with cream cheese to go. Got the 2 bagels but no cream cheese!!!! At least they could do is get my order right. Next time going to Starbucks for my bagels and CREAM CHEESE! read more

Horribly expensive and not Good! So disappointed ! I got two Different paninis and both are tough, cold and cheese wasn't even melted. One had chicken-possibly two bites. I was not be back read more

Went here this morning. Wife and I ordered 2 bagles and 2 drinks plus one bagel to go. When the 2 bagels arrived, I asked the server, what happened to the rest of the bagel. Poor kid could only say "....I think that is how it should be" read more

Sandwich was awful. The bread they use has such a hard chewy crust you can't even eat it. Why can't these sandwich shops just use regular good bread. read more

Being Vegan, my choices are limited. But I've found one sandwich and a salad that is very tasty and filling. Quality is great with good service. read more

This place is hit or miss. Sometimes the food is really good, hot, correctly made. Other times it's hard, wilted, old food. I stopped going as much due to the inconsistency. Also the mobile app doesn't offer all the bakery items. read more

Their food is passable but if you want a great soup or salad, try visiting Cafe Zupas off Val vista and the 60

I am from the east coast, so I'll admit I was a little excited for the Paradise to Panera change over because I know how great Panera is back east. What a difference.. I MISS PARADISE SO MUCH! Paradise had consistency and they were much faster at servicing. The workers at Paradise are very slow..at everything..if the screen or receipt doesn't say it, then it ain't gonna happen. That is, if they can even read the screen...the ordering process takes forever. It's like the employees can't read the screen or the screen just isn't set up for efficient order taking. Then if you ask for whipped cream on a smoothie or cream cheese with your bagel, expect an up charge. They up charge EVERYTHING. Can you say greedy? My regular order there is a bagel with cream cheese and a smoothie. That's my thing. I like whipped cream on my smoothies, and plain cream cheese. I went yesterday and ordered that, and they said they are out of plain cream cheese (which unfortunately happens frequently)...so I got chive and onion instead. Up charged of course... so TODAY, I got my order, and specifically ordered chive and onion because I didn't want to deal with the "oh we are out of that" talk, and they told me they were OUT OF CHIVE AND ONION, but they had plain cream cheese! What in the world! I had also ordered the bakers dozen bagels, and asked for the "tubs" of cream cheese that they advertise, thinking that was a simple thing. I opened the bag at the office, and it's all single serving cream cheese, but they only threw in 8 containers, and I have 13 bagels...so I guess we have to share! More ranting about the cream cheese...they used to have this yummy Panera branded cream cheese, which was fluffy and creamy and easy to spread. They switched to this "Hahn's" brand randomly, and it's harder cream cheese and I don't like the taste as much. Moving on though... Their drive-thru takes FOREVER...my boyfriend and I use the drive-thru often when we have our dogs with us because of the AZ heat. We waited in the drive-thru for about 20 minutes waiting for breakfast sandwiches, which defeated the purpose. When a car sits still the AC doesn't always blast as cool as it should. The car was getting hot, dogs were getting anxious, and we were getting frustrated. When we got to the window, we still waited another 5 minutes or so for them to pour our lemonade and get our sandwiches. These are just recent complaints, but we have had issues in the past with our orders just being plain old WRONG. They even have ansaying at the top of their receipts that calls out their known habit: "If your order is wrong, let us know and you'll get a free treat!" I don't want a free treat for your mistake...I want my food that I ordered the correct way I ordered it. For a place to have something like that written on a receipt, it must happen often enough for them to need to create a permanent solution..instead of training employees. Like I said, consistency in a food estashblishment is important, and Panera has NO consistency. Come on..I just want some bagels and some smoothies.. read more

Panera Bread - Salad Near Me - Mesa, Arizona

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A single star doesn't even begin to explain how terrible this location is. The expected wait on the on app is never accurate. Have had to wait much longer than the app estimates. The drink selections are limited and seem to always be unavailable or sold out entirely in the restaurant. The food is okay... but would better if it wasn't overpriced. read more