This review is strictly for their delivery service, as we have not had an issue in store (why I'm not giving 1 star). We used the delivery service for the first time, and we will never do it again. The order was missing items, salads had the wrong dressing, my daughters yogurt was piping hot (not cold as yogurt should be), soup was missing cheese and croutons which should be in it, and order was supposed to be delivered by 5:28-5:38 and did not arrive until 6:06 (almost 30 minutes late). The delivery driver did apologize for the order being late, and if it was just late I wouldn't have been upset, but to be late and be so wrong deserved a bad review. To panera's credit I did call and speak with a manager who apologized and did cancel the order and said it should not appear on our credit card statement. So again in store seems fine, but I would 100% stay away from the delivery service. read more

This is the second time they have forgotten half of my take out order. They didn't apologize and they didn't offer any type of refund. I had to drive 20 minutes back to the store. read more

More often than not, I walk into Panera thinking I'm going to have a good meal and then am disappointed. If you are not planning on dining in, don't get anything too risky. I got a tuna sandwich and it was so fishy I could barely finish it. I would have taken it back if I had been eating in. And my Mac and cheese was cold by the time I sat down to eat it (only 10 minutes after I left the restaurant). I like Panera and I will keep going there, but it is just so inconsistent I can't say it's one of my go-to spots for a quick and healthier-than-fast-food meal. Although, this location is nice because it has ordering stations where you can order on a tablet and pay for it right there. A pretty nice feature if you're indecisive, doesn't make you feel like you're holding up the line. read more

A good Panera that can get crowded at lunchtime. Has free Wifi. Has inside and outside seating. They generally serve you quickly and get the orders right. Typical Panera fare with a bakery. read more

Panera Bread - Sandwiches Near Me - Monroeville, Pennsylvania

It's a Panera.. really nothing special and the food is what you should expect. Being in such a busy location such as Miracle Mile however often leaves this place super packed with a line literally out the door. If you're in a rush, this may be a problem. One thing I can applaud this place on is their cleanliness. Very rarely will you catch garbage on the ground or a messy table. The food runners are generally pretty quick and pleasant too. One problem I've had is that more often than not, my order gets messed up... which isn't a super huge deal to me because it gets fixed- however it is annoying. Not sure exactly what causes the problem there but I know that even when I say I'll never come back to this location I always do because it is so central and convenient. read more

Panera Bread - Typical busy weekend crowd - Sandwiches Near Me - Monroeville, Pennsylvania

The staff is rude, they act inconvenienced when they have to fix there own mistakes. Terrible.

A bigger place, lots of traffic, good location if you are driving near the PA turnpike. Good staff attentiveness on the coffee area - almost a person cleaning and refilling the entire time we were there (8:30am to 9am) There was enough empty tables to find a place without feeling cramp. No real issues. read more

If you want quality panera go to the one in Murraysville unless you are okay with a sloppy salad with wilted lettuce.

Food is amazing as always. Customer service need to improve. There seemed to be a lack of communication and restaurant was highly unorganized. read more

This place is absolutely terrible I work down the street every time I order my lunch it's still not ready more than half the time it's incorrect or taste terrible also the staff is just unbelievably rude along with the manager I definitely recommend going to a different Panera and they move as slow as molasses I've worked in multiple high-end restaurants and also fast casual dining this place sucks. I wouldn't even give them a one star but I had to to let me post this read more

Food was delicious as usual. But will not return because staff was snarky. The two girls at checkout thought it was funny to laugh at my family and look at each other like we did not see. Ha ha, whatever! read more

Again another bad experience at this location. It took them 25 minutes to prepare one dozen bagels to go, made me late for work I ordered at the kiosk. And even though it was printed on the receipt completely forgot my yogurt and coffee so had to wait an additional five minutes for that. It really shouldn't be that hard, not sure what the problem is here. I can understand if they were busy or understaffed but neither of these two things were the case. read more

So very disappointed, I ordered a bowl of soup, my baguette was enough for four bites, not saying the quality isn't good, the size and the price is ludicrous, it will be probably a long time till I go back, not understanding the cheapness of the bread, as I said so very disappointed read more

I'm a regular here, I love their soups, sandwiches and pastry, especially the Cheese Danish. The only complaint I have is their price and pasta dishes. The pastas are definitely overpriced and the portion is a extremly small. The pasta tasted ok, just wish the portion can a bit more. For $7 dollar, I expect to be at least half full and not starving. read more

This Panera isn't the best to go to. The parking lot is big, but a mess. It's in a shopping center and people zoom though so be careful when walking inside. Once inside,the staff that I've experienced is very cold and uninviting. Unknowledgeable, and uncaring. The cleanliness of this location needs some help but if you want to go to a Panera this is the only one in Monroeville. It's worth the drive to go into the newer Panera in Murrysville read more

I ordered a grilled cheese. So I'm unaware of the prices because they don't put that info on their menu. So I paid $7 for a small grilled cheese and a small bag of chips. What a rip off, I will never food at Panera Bread ever again. read more

My girlfriend and I enjoy Panera's food so we decided to try this location out. The first time there they didn't provide our drinks so we went back to the counter to ask for them where they still screwed up the order. The following time there, the cashier could not figure out how to ring us up with the gift cards we provided. They tried saying there was nothing on the card and was reluctant to look further into the issue. After blaming us (the customer) for their own incompetence, the manager stepped up and figured it out within seconds. The original cashier didn't even ask if it was for dine in or to go. 1) Learn how to process a gift card, it's an essential job function that shouldn't be complicated. 2) If your incompetent don't be rude and blame the customer in order to get out of doing extra work. Overall, one of the worst customer service experiences I've had. read more

The chai tea latte was filled 3/4 of the way.. Somewhat comforting reading the same issue on another peer review.. Also got the turkey avocado blt, half size w soup, and it was bunched up the size of a fist in my to go bag. All this for $14... robbery! Next time I'll just stick w their bagels and coffee read more

Yeah, I know. It's a typical chain place. No better, no worse than Einstein Bagels, Corner Bakery etc. But after a day of hiking at nearby Boyce Park, my cousin Cindy and I decided to stop and get a bite to eat. There are three Paneras in close proximity along Route 22 (William Penn Highway): this one, one in Wilkins Township, and one in Murrysville. I have to admit I do like their soups here. I had a delicious Low Fat Vegetarian Black Bean Soup, with a side of Country Artesian Bread. As any diabetic (like me) or anyone interested in nutrition can tell you, "Low-Fat" does not necessarily translate into "Low Calorie". Still, their website says that the soup is 200 calories per serving, but I'm just wondering how many "servings" per bowl? But the soup sure was good after a day out in the park! The coffee was pretty good too. So a place like this really fills the bill at times. read more

Tired of this now ! They never get my order right. Missed cream cheese once. Asked for my bagel to be toasted and they don't do it ! Is this how you guys manage your stores ? read more

Ok...rough day, I run into Panera Bread for a sandwich. I took it to go - get home opened the wrapper and saw this amazing MESS!! I called the store and spoke with a shift supervisor who said that she had already spoke to the kid that made it. She said she had reprimanded him already about how he was making the food. Ummmmm...couple things wrong with that statement. A - why Is he still making sandwiches? And B - if you see and saw this MESS why did you let it go to a customer??? Unbelievable!!!! BTW - it looks like I bit the sandwich....Nope!!! It came that way!!! read more

Panera Bread - Wow!!! $10!!!! - Sandwiches Near Me - Monroeville, Pennsylvania

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Restaurant part was clean and the girl who waited on me was super friendly... But I was really annoyed when the chai tea latte she made contained 3/4 cup of chai!! Was too annoyed to take it back. Warm choc chip cookie was on point! Update: strike 2 for this Panera! got a shortbread cookie today and also ordered a large skim latte. After the girl made my drink, she handed me a regular size latte. When I looked at my receipt I noticed I had only been charged for a regular latte so I asked her if she can make me a large like wanted, and that I would pay the difference. I shouldn't have even had to ask her to make my drink again, but looks like this is the type of customer service they have at this particular Panera. I used to work there back in the day for three years and their motto is the customer is always right. Would be nice to see a little bit of action on behalf of that. Update 5/15/16 Grabbed dinner for my husband and I on a Sunday evening. Ordered extra onions on my sandwich and got no onions at all. Front Tega chicken was extremely soggy and there's usually some type of greens on them which I did not see this time. Pretty sloppy preparation, and asked for whole-grain baguettes with the group soup and only got one piece WG and the other 3 white. Called the restaurant and asked about entering my receipt number online to get the myPanera points. The manager that was working on this evening reported she did not know how to enter the card information on the website and that "we have nothing to do with my Panera card system". Honestly, I paid $42 for this meal, so you'd think you could make at least an attempt to accommodate me. She took my name so that I could get a free sandwich the next time I stopped in. She also insulted me by asking if the receipt said extra onions-like it was my fault. Not the best experience. read more

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The food was great. Justin was very friendly and had everything bagged up when I arrived. It was a little heavy so he split it into 2 bags for me and it made it a lot easier. He asked about my day and just great. read more

TOP SHELF SERVICE--21 century style Pros: GREAT Ux using the app and paying through itunes....kudos to you Mr. Panera for valuing my precious time and letting me skip the lines from the 20th century. Food was prepared as expected and on-time, walked into the store, grabbed my food and started eating....all within a 1 minute period. Good-bye waste of my time lunch crowd....hello convenience. Nice job with embracing the customer experience and honoring the most precious resource...time. read more

There aren't many places in Monroeville where I can sit with a cup of coffee, my laptop, and get some work done. This place barely fits the bill. This premises is OK, but not great. For being so large, there are not many outlets. There is a meeting room (you can reserve) that is quieter than the rest, but they crank the AC so hard, you should bring a sweater even on 95º days. The pastries all have that "store bought" texture. I see an extensive kitchen in the back, but the pastries must not come from there. I recently had the soup. I was looking forward to a nice bread bowl, but the creamy tomato had the flavor of spaghetti O's. If you really want a nice bread bowl, take the bread home and pour in your favorite can of chunky soup. The saving grace is their drip coffee selection. They have DARK roast and HAZELNUT, among other flavors, that are replenished regularly. Coffee is bottomless if you stay in. But hey, any port in a storm I guess. read more

Ordered Panera Bread Delivery for the first time. Everything was packaged well and arrived hot and fresh. Bowls and spoons were provided, as we ordered three quarts of soup. Delivery was prompt and the text alerts were nice. read more

Came in on a Friday nite Aug 2, 2013 @ 8 pm This is the biggest Paneras I've been in. But I think it may be an Albatross after experiencing my dining experience and reading other's reviews, see Laura A's review. The service at the register seems impatient. All of em have an, "Us against them" attitude. Like they're not content working here and are waiting for that next job. They ran out of the bearclaw and carrot cake pastries. They still had a flow of customers coming in. Bathroom had a pile of garbage in bin overflowing. But the food was good tonite and we didn't have to wait long. read more

I've been to Panera locations all over the eastern part of the country and this one is not run well. We placed a rapid pickup order as we were traveling but decided to eat there anyway. Good thing because we got no forks or napkins in our bag. The Italian sandwich did not have the spicy giardiniera (which makes the sandwich) and the Mac n cheese was so runny that my daughter was eating it like soup - it was cold too. These are management issues. Pass this Panera and find another. read more

Very few electric outlets if you need to work or recharge - surprising for a larger Panera. But this is a problem for many Panera locations. Otherwise your run-of-the-mill Panera offering same as all others. My favorites on the menu are power breakfast sandwich, southwest chile salad and of course the black bean soup. Install more outlets & I'd come back more often!!! read more

Only one person ahead of me. Order of 2 pick 2, a whole sandwich and small Mac n Cheese took 20 minutes. As I was walking out a worker followed me outside and said I took some else's order. I was given this order as it was called me name and my name was on the bag. She tried to give me a different bag which felt very light. Inside that bag was a yogurt and 2 baguettes. If I would have left with just that after I paid $44 I would have been livid!! They ended up giving me my original bag back and lucky me got to keep the yogurt and baguette slivers as a prize. I will NEVER go back. read more

Very rude management! I placed an order through the app for Rapid Reward pickup. Gave 1/2 hr notice for pickup at specific time. At that time my order wasn't on the shelves. Okay. Things happen. I went to the area where they dispense orders and told a management person that my order wasn't there. She rudely replied that it was on the shelves. I replied that it wasn't. Then she notched up her rudeness level and told me that I probably ordered it from the wrong store. I contained all of my rage as she walked away from me. She came back with my order and said "It was on the counter." Meaning the "Panera behind the scenes counter" - not somewhere I could find it. No apology. No smile. No nothing. I understand that they were busy but there's no call for rudeness. And from someone in management! read more

my cookie wasn't warm. my COOKIE wasn't WARM. this is an unforgivable offense and i will NOT be back. i have never had this happen here before. very disappointed panera in monroeville. very. disappointed. read more

This place is great for a cup of tea and a danish. The pricing is fair but the new remodel is less than comfortable. I do like the soup and sandwiches they are really tasty and super fresh. I would also suggest the oatmeal with fresh fruit. This is also a great place to meet friends or a business meeting. read more

This place is awesome. They have great coffee and tea at great prices. I especially enjoy the friendly workers and it also has a nice new decor. I would suggest their tasty variety of baked good for it is truest a delight. read more

Who doesn't like Panera? Great concept, free wi-fi, decent lunch offerings and good soup. I just am sad to see that they've all decided to eliminate the sample stand that used to great you as you walked in. It was great to grab a piece of bagel or artisan bread as you contemplated your prospective lunch selection. This location is convenient for me and former co-workers (mostly all retirees!) and we set up lunches here to visit and shoot the breeze. It's always packed and it can be tough to get a seat. The pick two is usually how I roll and get half a sandwich and a bowl of soup. It used to be a great deal but prices have steadily gone up and I barely have enough change from a $10 bill to rattle around in my pocket. Food is tasty, atmosphere is conducive to conversation, and its location is convenient right off the turnpike/parkway. read more

Large, but crowded by 10:30AM. Potentially understaffed for the volume. Wait times longer than other Paneras. Staff is courteous. Food is always hot and delicious. Great for lunch or dinner but not a great place for work or study as it is hard to find tables to sit at. Low on outlets for computer users. read more

I never know where to go to order. No indication from staff as to what registers are open and no acknowledgement that you are there.

Service here is completely horrible. They constantly mess up your order. For example-NORA. I was there today and clearly stated what I wanted. She gathered the pastries and began to give me my total. I looked in the box and sure enough she had left out multiple items. After that I paid. Then I looked at my receipt and she OVERCHARGED me. I spoke with the assistant manager and he was apologetic and professional. She needs training as does everyone that works those registers. Do not trust them with your order and use Panera Delivered at your own risk!!! read more

This place has good iced tea and that's about it. The service is just rude and nasty. The place is dirty (when is the last time they wiped down the tables?!). Expensive for what you get here. Good news is you can have an iced tea and a pastry along with free wi-fi. Fine for a quick lunch break but really there are better places to go. Perhaps if their employees ever smiled or said Please or Thank You it would have gotten another star. read more

Stopped in on May 15th, it was rather busy but still seating available. We were waited on almost immediately, I had not even decided what I wanted yet! I ordered a take 2... we were given a pager and told to place it on our table and the food will be brought out to us. We got our drinks and picked a table.. within 5 minutes our food was at our table with a smile! The French onion soup is delicious! My Panini sandwich was very hot and delicious! I LOVE the acai berry tea! read more