The worst Panera experience we've had. Ordered at the kiosk and when we tried to order certain items for the "Pick 2", we got notifications saying they are missing tomatoes or cucumbers. At this point, I wanted to leave because of the missing items but my wife insisted, so we ordered for Dine-In with about 35 min. left before closing. It also seems that you have to tip at least $1 and there's option not to tip. I don't mind tipping but forcing a customer to tip without showing good customer service yet is just ridiculous. There were only about 2 customers ahead of us and it took more than 10 minutes to serve our food. When the female associate served our food, it was in a Take Out bag when we clearly chose Dine In. She said that they were closing soon, and her manager told her to change to Take Out because they are closing soon. We still about 15 min. left, and we would have more if it wasn't for their slow service. That's just lazy-thinking and poorly managed. As for food quality, we were not satisfied. Taste was alright overall but the value of each Pick 2 for the little amount of each item is not worth $15. The amount also seems less compared to the Cary location we went to recently. Ambiance is about the same as any Panera; this one has kiosks unlike the Southpoint location. This location clearly has management and customer service issues, and I wish I read others' reviews before we went here. How can a Panera have multiple missing items, terrible customer service, and bad food value, and still remain open? | Overall Score: 0.2/5 read more

In the mood today for broccoli-cheddar soup and Fall is upon us. No better place for this soup than Panera. It's always solid, creamy and delicious. The staff is super friendly and helpful. I enjoyed my lunch here. read more

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Recently started visiting this Panera because it is close to my job. I usually stop in for a soda before work and at lunch. It is always clean and well stocked and employees are friendly. The parking lot is very small, though, and sometimes is full. Today I ordered a salad for lunch and cinnamon roll to go. I ordered on the app and it was ready and correct when I arrived. I ordered the chicken balsamic salad with greens and grains. They were out of avocado but the app did alert me of that when I ordered. The salad was really good -- lots of flavor. Overall a nice lunch. read more

Panera Bread - Sandwiches Near Me - Morrisville, North Carolina

This is a nice Panera Bread. Panera Bread is my go to place for fast healthy food. Love their duets and normally get the Greek salad and tomato soup. Very filing and they do great job here. Servers were friendly and kept the place clean. Atmosphere is nice indoors but my friend and I sat outside on a nice afternoon. My buddy got the chipolata chicken sandwich . Both of us enjoyed our meals. Decent value for the price. See pics. Pro Tip: Order from the kiosk for faster service. Panera Bread is located in busy area with shared free parking for several stores. We hiked nearby Umstead State Park which is good way to build up your appetite. read more

Panera Bread - Soup and salad - Sandwiches Near Me - Morrisville, North Carolina

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This is the new recipe for the toasted garden caprese. They need to work on something more than their recipes!?! Quality would be nice. I can't believe any employee would think this was sellable. read more

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Though I have lived in Cary for over 20 years I seldom visit Panera for the reasons I encountered today. Basically they run out of stuff & don't tell you until after you've ordered & paid. Not a great customer experience at all & the food is meh. I ordered a soup, coffee & muffin for a total of $15.32! I used the kiosk for this order. Once completed my payment I grabbed a cup & poured what was warm coffee at best. I waited & my soup was ready rapidly. I was then informed that my pumpkin muffin was not available & I was asked if I wanted another treat. I commented no as that was for my daughter. The guy at the food counter said he would refund the $$ & within 24 hours it did go through. The time of my visit 3:29 pm. I'll avoid this Panera in the future as my experience today was very similar to past experiences. I'm not keen to pay top dollar for luke warm coffee & no muffin. I spoke with the team manager who said that it's normal for them to be out of stuff after the morning. He said I should see a refund within 24 hours. The girl at the front counter was on her phone & as I told her about my situation she was literally speechless. Maybe next time I should visit in the morning? read more

Panera Bread - Their pastry counter at 4pm - Sandwiches Near Me - Morrisville, North Carolina

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Gross and acted like it was no biggie. The salad which I unfortunately started to eat had a Ton of dressing and then this- so I was fine to cut my meal short read more

Panera Bread - Whipped Butter Packet in the bottom of my salad bowl - Sandwiches Near Me - Morrisville, North Carolina

I gave it a 3 because of being quick. Now I think Panera needs to ramp up their food. We paid 20$ my husband got a tea I got a water I ordered a bowl of chicken noodle soup with a apple. Hubs ordered chicken avocado melt with chips. That's not much and if you see the sandwich they really put a thick slice of avocado but not enough chicken. Sadly we never come to Panera anymore or rarely because they just have not been up to par. This just showed us yet again why we rarely come here. Staff was friendly and nice. And fast and efficient. read more

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I frequent this Panera because it's close to me, and especially during COVID, they have done a good job of enforcing precautions. I've never had any problems with placing mobile orders here for both rapid pickup and curbside pickup. I've had some problems with waiting too long during curbside pickup or not getting the order for rapid pickup at other Paneras in the area, but haven't had any problems here. I mainly come for bakery items and hazelnut coffee, though. In my opinion, the lunch and dinner entrees are not very filling, even though they taste good. read more

I got here at 8:25pm and they were closed. Their hours are from 6am to 9pm. Drove all the way over here for nothing.

WHAT THE HECK?! They are so nice here!! They actually anticipated my order at the drive through and were smiling at me when handing me my order at the window! I haven't experienced that at many other places so that says a lot how they select their staff. Small gestures go a long way to make someone's day. LOVE this Panera since they are SO ccommodating to folks with multiple food allergies! I am deathly allergic to nuts so eating out is hard. Also allergic to milk and avocado so options are limited. However they take the time to make choices that are are SAFE for me. Other Panera locations literally just said "just look online" and put little effort into helping. The staff seem to magically remember my order every morning really makes me feel valued and happy to support this business! Love their menu and how I can eat healthy foods even on a limited diet. Big fan of their Mediterranean sandwich without cheese and strawberry poppyseed salad without nuts! So beautiful too! read more

Panera Bread - Apple, chicken strawberry poppy seed salad along with berries and vibrant citrus fruits as well as a Mediterranean sandwich - Sandwiches Near Me - Morrisville, North Carolina

We finally got a chance to stop by Panera Bread to see what all the hype was about over their new Flatbread Marketing promotion that's on tv these days. Im also participating in their three month free coffee promotion which is an awesome deal by the way, so we went for it. The Chipotle Chicken and Bacon Flatbread did not disappoint. We ordered it through the drive through and it was ready in about 3-5 minutes after we got to the window. Id love to see how they are executing their flatbreads in the kitchen one of these days. Im going to have to go make friends with one of the managers LOL. It was a great flatbread, full of flavor, slightly crispy and quite enjoyable. Id recommend giving them a try. #eatingwithchefseanandre Its Gon Be Dope! #wefindthefood read more

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We came here 2x in less than a week - 2 hours before closing at night and both times they had no bread that goes with soup. Isn't it their thing BREAD!" So sad! read more

Where to start... at the beginning I suppose. Set the scene: Its Saturday about 7 pm, my in laws in town, just got back from Chicago and have to leave on Sunday for Greenville SC, wife and step dad going to concert, middle kid's freind sleeping over (super picky eater but likes Panera), and 7 year old daughter is starving. Developed the story: I wanted to chillax with my fam, and since one of the crew liked Panera, and they deliver, sweet, that means I get to order and hang at home. So, I gather all orders and place delivery order, hit send and web site says they are done with deliveries for the day and to pick a new time. Their earliest is 1130 am on Sunday...wtf? Ok, screw it I'll just pick it up, gotta feed the fam, so I used "rapid pickup"! Click click boom. Order placed... The finale: I had added a 10 dollar delivery tip to the order, which was kept when I changed to pickup, and my 95 dollar order was 111 after taxes, grrrr. Ok, a bit pissed, but it's processed. Placed order at 730, order said it would be ready by 834. I got there at 825 so I could get it home as fresh as possible. I was waiting while the girl at the order counter asked me if I needed something, and I said I was waiting for an 834 pickup. She said it was only 831, not in a nice tone, FYI. At 836 the back line manager came out because he saw me pacing and said they had no other orders... omg. I showed him the order I had and he went back and found it, and stopped the crew from breaking down to make my order before they closed. They were out of flatbread, and two other breads by that time, so I randomly picked other breads and two other sandwiches, and they made my food. Ironically, I am standing by the sign that says if anything is wrong they will make it right and give you a treat for your trouble... they call my name, and I take my food, and very awkwardly make my way to the exit (one huge bag, smaller bag, and coffee drink). As I left, trying not to drop something, heard the manager sigh and say he is going home. Worst part was that they wanted to get out so fast that when I got home I had to rebuild the sandwiches so that all of the ingredients were not in the middle of the bread. I fricking hate touching mayonnaise, and it was sloppy. I rebuilt, where needed, and fed the fam was fed. I was so turned off at this point I didn't even eat. (See pics) You tell me if I'm coming back. Nuff said read more

Gave this location another try and was pleased. The salads were yummy and not packaged in to go containers, which is sooo wasteful. I'm still annoyed that their bakery items are made the day before so by dinner time the croissants and bear claws are dried out. read more

Both chicken sandwiches only had one piece of chicken and hardly any of the other toppings. Panera use to be good and have sandwiches that look like the pictures but this is just straight bread now. Also, the quality of the focaccia here is terrible. Super disappointed. read more

I had a great experience in Panera bread I always order the broccoli cheddar soup and salad I like the at the food is always fresh and it's peaceful place to have lunch read more

Great value for the price paid! The "Duet" deal for two items + a side is a welcome item in these inflationary times, for sure. Employee Kylie C. was very helpful in helping this Customer use a gift card at the kiosk, where this Customer mistakenly ordered a similar sounding "You Pick 2" menu item. Please: Use Kylie to train any new staff, as she sure sets an example for real Customer Service!!! BTW, the Cream of Chicken and Wild Rice Soup + Half Napa Almond Chicken Salad Sandwich were excellent!! We'll be back. Dined in at approx. 3:30 PM. read more

Wow where to start! Terrible stench as we entered. Must be from the carpet. This place is filthy. Lots of trash under every table and doesn't look like they ever sweep. These pucks were during slow time when they could be cleaning but looks like they would prefer to just goof off in back. Will not be back. Permanently off our list. read more

Panera Bread - Trash under every table - Sandwiches Near Me - Morrisville, North Carolina

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I love Panera Bread! It's the perfect place for breakfast, lunch or dinner. I visited this location in the Park West shopping center on a Tuesday afternoon. I chose this location because I had an event later in the evening in the Cary area and I had a few hours of work to get done before hand, and Panera is a great place to get work done too. I tried the Baja Mac & Cheese for the first time as part of my pick two and loved it. They add the perfect amount of pico and avocado to pair with the Mac & Cheese. I also almost always get the Fuji Apple Chicken Salad, which is always delicious. Another great visit at Panera Bread!! read more

Panera Bread - Baja Mac & Cheese Fuji Apple Chicken Salad Chai Tea Latte - Sandwiches Near Me - Morrisville, North Carolina

This is the second time they have omitted the chicken from my Fuji Apple Salad with chicken takeout order. By the time we get home, we don't really want to have to go back to get it corrected. They also weren't answering their phone so we couldn't even complain. We are not going back every again. So disappointed. read more

I have to admit that their new service of order online and pickup (on a special shelf in back of the store) has become one of my favorites. You specify what time you want your order to be done. I have used this several times and have never been disappointed. Their vegetable soup has become one of my favorites. It has so many vegies in it. Maybe even barley ? Quinoa ? I can't figure it all out by the stuff is delicious. Last time I got the "Pick 2" and had the soup and a half of the Frontega Chicken (I think) it's a panini. The sandwich was very good. Just a tid bit on the greasy side (from the grill). I will come again and I will use the "Rapid Pickup" again. Good job Panera. read more

Panera Bread - Yummy veggie soup ! - Sandwiches Near Me - Morrisville, North Carolina

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Spent roughly 30 minutes waiting on my order AFTER my buzzer went off (Yes, I had gone up to inquire twice.) At that point they STILL hadn't made it. They had made orders before mine and after, and those people had gotten their food. The girl said she saw the ticket, then moved on. Waited another 15 minutes for them to FINALLY make my food. Paper for breakfast anyone?? That's what I got...paper in my sandwich baked into the cheese. Definitely had to get my money back. Sure am glad I waisted 45 minutes here this morning...NOT! (The bad thing is that they weren't even busy...I've been here when they've been MUCH busier.) read more

Panera Bread - Sandwiches Near Me - Morrisville, North Carolina

I regularly come to Panera's for their bagels and their two salads: Green Goddess Cobb's Salad and Spicy Thai Chicken. This time, I came to this panera bread for half and half: green goddess and corn chowder soup. Really healthy and delicious food. read more

Panera Bread - Sandwiches Near Me - Morrisville, North Carolina

We did a 2 dozen assorted bagel takeout this morning and the service, attitude and quality of bagels were great! They don't have the huge cardboard bagel boxes (like some of the other Panera's carry) but they did a good job putting them in brown bags and packaging them neatly. The assortment of bagels is fantastic and the array of cream cheese options are wonderful! They ran out of the vegetable spread at 8 am so that was a bummer but everything else was great! read more

I decided to treat my son to breakfast before his doctor appointment (shhh...don't tell the school). Upon entering the store, a deliver driver walked in before us, did not hold the door for us but rushed ahead of us and just sat at the counter when he entered. My son, 14, held the door for me. Yup, confirmed I raised him right! I'm so sadly disappointed. Really! My eyes were dancing with excitement and my salivary glands were beginning to preciate as I window shopped at the lovely display. He ordered steak and egg on an everything bagel with a water and I a non-fat caffe latte. Apparently this was not the place for either. The breakfast sandwich looked great with a few excellent pieces of beef but was flavorless. The egg was minuscule with a tasteless piece of cheese. My son added mayo, salt and pepper and then it was "better". I tried it before the additives and it wasn't worth the $5.39. The latte tasted burnt. Just very disappointed. On a good note, it was very clean! read more

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Terrible service! I went in to get my first bagel box ever - when I asked for it the cashier clearly rolled his eyes. I didn't know how the process worked and when the total came up I tried to pay (I didn't know you pick the flavors then pay - again it was my first time) he was so rude and condescending to me that I let him know that his attitude sucked and left the property. It was as bad a service as I have had in a long time. Ginger guy with a scraggly beard - I think I am going to call management on this one read more

A Cinnamon Roll smashed and served in two pieces. This Panera sucks. Consists t poor food quality. read more

Panera Bread - A Cinnamon Roll smashed and served in two pieces. This Panera sucks. - Sandwiches Near Me - Morrisville, North Carolina

Burnt sausage egg and cheese croissant. Panera I know you want to be fast food, but I hope your customers do not suffer food quality issues for the sake of your drive thru fast food ambitions. Used to love Panera but this is the last time I patronize Panera. read more

Panera Bread - Burnt sausage egg and cheese croissant from Panera - Sandwiches Near Me - Morrisville, North Carolina

Typical panera store nothing different from what I have seen in other places. Clean and fast service if you order inside. This is one of the store which participate in all the online deals.location is the biggest advantage for this Panera Store.Only complain is drive through is super slow and most of the time kios machine's are broken. During afternoon time Large cups will not be available and nobody is taking care whether coffee is available or not. read more

Panera will always be my go to because the food is always so delicious and hearty but this location seems to forever be super slow and there always happens to be something missing from my order. Today they forgot to add in my side. I also suggest doubling up on the dressing if your order is to go. Whatever they put in that little container is nothing. read more

On 2/18/22 I ordered a Chipotle Chicken Avocado Melt for lunch. I took a bite of my sandwich and it did not taste right. When I opened the sandwich I found a spoiled avocado in my sandwich. I could not believe a restaurant would serve a sandwich with this avocado! I was so disappointed. Never again will I go to this Panera! At your own risk! read more

Panera Bread - Sandwiches Near Me - Morrisville, North Carolina

Brief summary: just don't bother at this location or any other Panera. This restaurant continues to be a location (Cary, NC, Park West Village) where they charge you a lot for "cleaner" (their ads say) food -- but don't know how to prepare the food or serve the customer. I used to just advised Panera of this location's (on-going) problems (well and at other Panera's too) via Twitter but nothing has changed - they blow smoke about how they care, try and take it private and then fix nothing ('here, have an over priced cookie--wheeeee!) Panera charges a lot of money for what they serve. The prices go up while portions and quality go DOWN. In THIS they are VERY consistent. So maybe a detailed Yelp review can get someone's attention and Panera will make customer-centric adjustments. I'm not counting on it. BTW - the manager was in the kitchen cooking---I guess because the cook staff couldn't manage the few orders this very slow restaurant location had. The server person was very aloof and dismissive towards us (all of us at the table thought independently she hated her job) - so there was nobody to talk to this problem about at the location. TONIGHT'S Panera debacle was a 5 person order: ONE of the orders was fine, FOUR were not. A "pick 2" with Bacon, Tomato and Cheddar sammie but no Tomato (said so on the receipt)- this order came out the first time WITH tomato, sent it back. Second time came out with no bacon and charred cheese, sent it back. The THIRD TIME the order came out with the wrong bread - we quit after that because - again, we were annoying the waitress. We also ordered three BOWLS of soup, each whose portions are best described as small, smaller and smallest. $6+ per bowl of their soups, most of which would have filled a cup to barely overflowing. And in the smallest portion, the chicken noodle soup, extra noodles were ordered--- no extra noodles-- heck barely ANY noodles in this cup portion placed in a bowl. Wish this was an isolated Panera incident. It's not. read more

Seems like the workers don't want to work so they parked a car to block the drive through and turned off the ability to order in the app even though they're supposed to be open for see all more hours. What the hell? read more

I am so confused. This location just opened less than 2 years ago. When I went in while it was new, I ordered a toasted bagel, extra butter, to go and it came in a clam shell container, toasted & buttered. Now I go in, same order, and I'm handed a bagel loose in a bag with a plastic knife and 3 little packets of butter. I just read umteenmillion posts online about not asking Panera to butter your bagel because they wont. But they did during grand opening, so maybe new person didnt know that was their policy. But WHY????? DO YOU KNOW HOW HARD IT IS TO BUTTER AN EVERYTHING BAGEL, LOOSE, NO CONTAINER, IN YOUR CAR? I've got Everything seasoning all over the place. Why is this their policy? Every place ever will butter your bagel. Ok. Not Starbucks. They give u the pats too. But at least it's Kerry Gold Real Irish Butter.... But WHY!!!??? By the time I get to work, the bagel will be cold, the butter wont melt on it, and its just not the breakfast I want. WHY do you want me to have sesame seeds in my car? Why do you want me to have to pull over & park to butter my bagel?? Do you know that I dreamed about your bagels, Panera??? I HAD to get one this morning. Now I'm traumatized! Not really. But come on!! THIS IS STUPID. Oh! And the coffee at this location is NEVER hot. Its always warm. WARM. Might as well be drinking warm milk. Is this their policy too? *We do not brew hot coffee. Or butter your bagel.* rant over. read more

It's a Panera Bread. That being said, I like Panera, especially their salads and soups. The grilled cheese hits the spot when I have a craving. read more

During covid this location has stepped up for our family of 4. My husband and I both work long hours and Panera has been our go to place on nights when we don't have energy to cook. They have stepped up with customer service beyond our expectations. We get most of our meals to go because of the pandemic. A few times as with any restrauntant during pandemic there have been some mistakes but as soon as we called they fixed it and displayed excellent customer service. The soups are always delicious. My children and husband love their breads and cakes. I'm on keto so the salads work great and they have no problem making modifications to fit my diet. In addition, the Managers are nice and they have sweet people that work for them that are always helpful and pleasant after a long day of work. The new coffee program they have going on is awesome as well. read more

Tasty but I can't say it's worth the price ($13.17). I was skipped over twice before being helped. Service wasn't rude but not friendly either. Due a free pastry but system was down, which seems to be often. All I got was an unenthused "sorry about that". I'm just reminded why I don't frequent this establishment. read more

Panera Bread - Sandwiches Near Me - Morrisville, North Carolina

Everything at panera is great, and it is consistent between locations. My staple is a You-pick2 with the Asian sesame chicken salad and either a chicken noodle soup or a roasted turkey sandwich. Always with a baguette for my side. I try to stay away from the baked goods because they are far too delicious. This location has extremely limited parking, so I recommend not even trying to park in front - park across the side street where you will have easier I'm and out. Breakfast is also amazing - who doesn't love cinnamon buns, chocolate croissants? I especially love the WiFi and free-soda-refill policy, which makes panera a great place to hang out for hours. read more

I love Panara and have never had a bad experience, except for this location. Twice now they have been out of something I ordered. Another time they got the other wrong. This time they were out of plain cream cheese. This is a bagel and sandwich place you think that cream cheese is pretty important. You know what we do at my job when we run out of things, borrow it from another location or mark it out of order so people are not waiting five plus minutes just to be told we dont have cream cheese. They ended up giving me a refund and gave me food, however even if I was to go all the way home for cream cheese...the bagel was burnt. Ultimately, I am done with this Panara bread location. read more

Panera Bread - Burnt and very unevenly cut - Sandwiches Near Me - Morrisville, North Carolina