I seriously feel that Panera nationwide would benefit from being on undercover boss. It's not that the product is bad. It's just the customer service and product delivery times are really lacking, meaning mostly there is great inefficiencies here. I went through the drive-through and asked what cookies they had today and was told they had only shortbread and chocolate chip. I looked at the line ahead of me which was four cars deep and didn't feel like waiting 20 minutes for a cookie so I said no thank you and I drove around the corner and went inside. Inside I find that they do not have shortbread cookies. They only have one chocolate chip cookie. It didn't even look fully cooked, but they had chocolate Dubai pistachio cookies no seriously why was that not said they had a lot of them too. However, as I was standing there next to the chocolate, Dubai cookie were huge orange scones so I decided I was going to get an orange scone and added a chocolate Dubai cookie to go. however, that wasn't an easy task, nope. Not at all. They didn't have anybody manning their front registers, and I stood there for it seemed like a long time Only to be recognized by some guy in a headset and said oh ma'am, I'll be right there and he never returned What seemed like a day manager came from the back also with the headset and I have to say your personality was lacking as she rung me up. There was a little eye contact. She kept talking to the person on the headset instead of paying attention to the transaction of the physical customer that was standing in front of her, who actually parked their car, took the effort to walk inside and see what they had for selection versus listen to the person who is probably her to be honest lie about what kind of cookies they had. So they're lucky they had a sale because if it was just shortbread and chocolate chip, I was leaving. I get my bakery order I asked for a iced tea. She gives me a cup. She turns a cup upside down, and place the part that you would drink from on the counter. Ew... gross. She doesn't even just place it there. She slides it. Now the rim of my car is full of germs great. I fill up my ice tea. I go home. I transfer my iced tea to a normal cup. Add some fruit juice and I was good to go. The scone was excellent no complaints in the actual product. Have not eaten the Dubai cookie. That I'll eat tomorrow or late tonight. Iced tea was basically standard iced tea. The ambience was awful. There was a lot of things that they were out of the bakery area looked messy and the whole place was like kind of like dingy. It just doesn't give a clean, comfortable feel. However, the largest factor of my negative review was simply service was subpar and that's being generous I can see why this place gets one or two stars from many other people. read more

Panera Bread - Ugly chocolate croissant. Too much powder - Salad Near Me - New Albany, Ohio

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I quit going here a month ago. They've made the bagel smaller. The coffee is too expensive. The foods too expensive. Can't afford it. I've gone to Panera for over 20 yrs. They've lost my business. read more

For some reason my wife likes Panera, but I could not leave this restaurant feeling satisfied without paying over $15, probably $20, just for me. I have liked their breakfast sandwiches, but it has been awhile since I've had one. I've always liked how they had an over easy egg on their breakfast sandwiches. Well, in true Panera fashion, they never fail to disappoint me. They no longer do the egg on their sandwiches that way. And look at the pathetic, Ham Croissant Benny that cost $7! They even forgot the "cheesy Benny" sauce! read more

Panera Bread - Ham Croissant Benny... they forgot the "cheesy" sauce. - Salad Near Me - New Albany, Ohio

ordered through grub hub for lunch in New Albany, Ohio, and it was one of the worst meals in my life. I love their chicken soup. At least I used to love it. I was looking forward to a warm bowl of chicken noodle soup because it was about 10 degrees outside. Food arrived and the soup was cold, watered down, and it had no chicken. The perfect (bad) trifecta for nine dollars. No more Panera. Never. read more

Store looked clean to me; albeit, service was a little slow. Food expectations were fine. It's standardized across the country. Probably one of my favourite breakfast chains. read more

Panera Bread - Green goddess with broccoli cheddar soup and a bread bowl. Strawberry banana smoothie. - Salad Near Me - New Albany, Ohio

Usually willing to give places benefit of the doubt and correct issues. We tried but no response. We ordered breakfast sandwiches on croissants. They were too have egg,sausage and cheese. They came with only egg. We called and tried to talk to management but they never reached out to us. Don't recommend and won't go there again. Too bad because we've liked Planets in other locals. read more

Everything was good. But $7 for a freaking small mac n cheese is ridiculous. Should be more like $3-4, that's so pitiful read more

Panera Bread - Small Mac & Cheese - Salad Near Me - New Albany, Ohio

The new Ciabata Dipper is nothing like advertised. Where's the meat. What a disappointment 1)2 a sandwich was $8.59 +$2 with delivery. Not worth it. read more

Panera Bread - New Ciabata Dipper. Looks nothing like advertised. Where's the meat? - Salad Near Me - New Albany, Ohio

Not a great experience this afternoon at Panera Bread in New Albany. I arrived around 1:15 pm on a Monday. I walked into the restaurant and was not greeted by anyone. Stood at the counter for maybe 5 minutes before someone came up and said someone else would be with me shortly. I did not know what to order but the food is overpriced and the calories on the items are outrageous. The sandwich that I got if I ate the whole thing would have been over 1000 calories for lunch. Isn't Panera supposed to be a healthy choice? Well it's not. I also got a smoothie and paid probably $4-$5 for this tiny drink and the ice was not even blended in the bottom of the cup. I wouldn't come back as it's not very good and service is awful. read more

If I could rate this place zero stars.... This location is almost always out of baked items such as bagels and sourdough breads. Isn't this place a bakery? Maybe make more? Additionally, they frequently forget to include items in our to go orders resulting in extra trips to retrieve forgotten items. Makes me wonder how many missing items we've paid for over the years. I think we'll find another place to shop. Today was the last straw. read more

Worst staff ever! Rude and unprofessional. Absolutely horrible location. They need to shape it up

Would not recommend for anything in the new Albany location this would be the last place for bakery or bagels. The plastic utensils always are dirty and covered in hair or something like such. Smoothies are bad as well as chia and coffee. Way overpriced. read more

My wife ordered the Asian sesame chicken salad and it arrived with little or no almonds and only3 of the sesame strips. She called and the manager said they would make it right later; unacceptable! We live 1/4 mi (literally next door), so someone could have dropped off the inadequate pieces or they could have given us a discount. Also, I tried to order on line (desktop) and I could never get the "continue" button to activate to check out! Ultimately I did it on my phone. Took way too long and results unsatisfactory. read more

What happened to Panera Bread? Somewhere in my mind, there are these memories of this place being great, but my few experiences here (not just at this location) make me question why I would have ever liked this place. I ordered a Chicken Caesar Salad with a chocolate chip cookie. The Caesar salad was a couple of handfuls of lettuce, five croutons, four pieces of chicken (maybe 2-2.5oz), and there was a light sprinkling of Parmesan cheese from a can. Yep, that'll be $11. I remember this salad having more chicken, and I for certain remember it having actual real cheese. Disappointing. And they forgot my cookie. I don't like when people forget my cookies! read more

Panera Bread - Chicken Caesar Salad - Salad Near Me - New Albany, Ohio

I wish I could give a zero star rating to this location. It was out of its own name by dinner time that's right, absolutely no bread they did have a couple loaves of bread which I was willing to pay for but they're from two days ago. My spoon was so dirty that I asked for a new one and they gave me another one that had soup still on it. The floor is nasty. The management is ridiculously out of touch and the lady at the register can't even count cash. I recommend you run as fast and far away from this location as humanly possible , perhaps call the US military for assistance read more

The drive through girl comes off as rude and in a hurry for what reason.... She shouldn't be working there basically threw rhe food at me and snatched my card out my hand and looked at me with disgust.... Smh my soup is leaking out of the bowl lid wasn't even closed and my bread is soggy... un happy... won't be returning. read more

Location was disgustingly dirty. Dining room trashed, not a single table clean. The bathrooms were destroyed, despite "cleaning and sanitizing" often. For such expensive good (which must have recently increased), I would expect a good customer experience. Really just the basics - good service, clean restaurant. It's not that they were short staff - staff were standing around. Panera has a lot of work when it comes to hospitality and operations. read more

If you like waiting a half an hour in the drive-through line for a soup and salad, when there's only one order ahead of you, this is the place for you! read more

Loved everything we ordered Grilled Cheese and tomatoe soup, Steak and cheese cabatta and French onion soup and two pepperoni and sausage pizzas as well as croissants Asiago bagels with cream cheese!! Everything was wonderful thanks Nathan!!! read more

Panera Bread - Pep and sausage - Salad Near Me - New Albany, Ohio

Bummer. First covid fail! Good job on touchless delivery, but glitches with the food quantity and quality. Please see my pictures. Where's the bacon on my $12 BALT sandwich? Hardly any avocado? Geez, What happened to the gorgeous BALT I used to get months ago? What is this excuse for a pickle slice? Call it a "pickle sliver" on the menu to be more accurate. This BALT is about $7 as made. Also the Mayo has a bit of horseradish taste to it ? Bummer. On the flip wife and daughter liked their Greek salads son thought the bbq Mac had a funny aftertaste (but a big portion). $37 for family of 4 is not bad, but Panera is now out of the rotation. Don't become the next Applebee's. read more

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This was the worst Panera experience. The cashier was so slow. She messed up the order when ringing up, we had to start over. She then rung up the wrong items. Then when we got the food, the food was even wrong from what we rung up. We've had such positives experience here but this was horrendous. We usually come Sunday morning and don't think we will return unless the service is greatly improved. read more

If an adult manager is on site, things go pretty well. If not, it's run completely by teenagers who aren't thrilled to be there and definitely let you know it! Just check out the other reviews from ppl in New Albany. We come here a lot because we like the menu and baked goods but always check every single thing on your order before leaving or driving away! read more

Panera Bread - Incomplete sandwich haphazardly thrown into the box by hostile teen, with dirty look on the side. - Salad Near Me - New Albany, Ohio

Often when I come to Panera, the order is missing something and the kids behind the counter are loud, inappropriate, even cussing. But the final straw that made me write a review was, when at the Morse Road Panera, the girl making my sandwich was complaining loudly about making my simple sandwich, she said she was sweating 3 times (gross), and then she complained that a customer behind me ordered the same sandwich. She was never corrected and other workers seemed to encourage her with laughing. I will never come to Paneras again. That employee needs an attitude adjustment and fired. I M the get better service at McDonalds and it's cheaper. read more

Came here for lunch and got the Fuji Apple Salad. The salad was great and the service was good. Panera Bread rarely disappoints. read more

Panera Bread - Apple Fuji Salad - Salad Near Me - New Albany, Ohio

Worst service EVER! Utterly unprepared for their morning rush (which is basically their core business) which then makes them literally slower than molasses- the GM laughed and made a flippant/untrue excuse when I mentioned how slow it was. Never going back. Ever. No wonder Panera's are closing everywhere. Why waste your time going there when their are competitors doing it better?! read more

I like Panera. I just don't find this one to be on par. I've ordered many sandwiches from panera locations around the country and this is by far the weakest sandwich. Just look at the photo. This is one half of the sandwich. I ate the other half, but it had no more or less meat. 8$ for the sandwich!!! Total joke. Go to jimmy johns! read more

Panera Bread - Half sandwich from Panera. - Salad Near Me - New Albany, Ohio

Check your bag. This location has never gotten an order correct. Attitude sucks, too, but at least you don't have to eat that. I miss the Morse/Hamilton location. Great service, always packed, but I guess that's not the Panera business model. read more

Placed an mobile order this morning, when I arrived to pick up my order they didn't know where it was at, had a lost look in their faces. After getting my order the bag was tore and food was just tossed in there, getting home I was missing the sausage inside my sausage, egg and cheese Ciabatta breakfast sandwich. This is a continuous error these guys make. Yes, I can go to another one, but it's not convenient. read more

Terrible service. They always forget to give you your food and then expect you to drive back up to get a refund. They should be able to refund over the phone. and then today they told me I would have to bring back the food if I wanted a full refund... bc yeah that is sanitary... please don't go to this Panera. They are truly terrible and this happens everytime I go to this particular restaurant read more

This panera is very poorly run. Employees get upset when you ask for an extra pickle or to exchange your cup because the "fresh brewed drinks" have actually been sitting for hours and taste disgusting. Even the managers working there look miserable. Soufflés are always sold out by 9AM and they don't make more, bread racks just sitting all over the place. Coffee station and drink stations not well kept. I know it's panera, and you know what you're going to get, but come on. It's not rocket science, especially when all of your Good comes pre made and it just needs to be warmed to serve. read more

Went through the drive through at 8:30am on a sat and they were out of all soufflés (even offered to wait/come back so they could bake more and was told no were not making anymore the whole morning) and half of their bagels were out of stock. You're going to be losing a lot of business if you don't have breakfast items available on the weekend during peak breakfast hours. Seems to be poorly managed to say the least. read more

They suck they always forget things. And didn't put the lid all the way on my drink so I spilled it. #ihatenewalbanypanera

Ordered two cups of coffee, one regular, one decaf. The decaf was cold coming out of the container and the regular container was empty. I went to the manager to get a regular coffee and he poured it from a canister that was in their back area. He placed the coffee in the microwave to heat. Then we had to also heat the decaf in the microwave read more

This is the WORST Panera I've ever been to. The young man taking my order was rude, cocky, and seemed impatient while I tried to hurry and order. The meals we ordered weren't complicated, yet seemed to take forever. When they were ready, mine was cold. A totally miserable experience, and I guarantee you, I will NEVER go back there again. read more

My wife ordered delivery on 6/10/2020; her order consisted of a sandwich, a smoothie and soup. After ordering and waiting, she received a call from the manager stating "The delivery driver couldn't find your apartment, so she went to the next one." This is rather problematic because we have our number listed to call if there is an issue and would have been happy to meet the driver outside, but no, they said screw us and went to the next one. My wife didn't get her food til much later, when the smoothie was then juice. Just call and meet us outside! Nope, you waited and gave cold food and a melted smoothie. Unacceptable. read more

The worst delivery. I have never received a wrong order from Grubhub. The manager would not cancel order and issue a refund. He said he would write my name in a book and I could get no charge next time I came in the store or go there now with my card to get a credit. So I have the wrong order of food and the correct product will be delivered. I'm actually wondering if I should eat what I receive since I've heard horror stories of what can be done to your food by workers. read more

Ordered takeout from the app and said it would be ready in 10 minutes. Waited for a half hour after it was supposed to be ready and finally received it with no apology. Unbelievable how a huge chain establishment can't figure out decent customer service. Highly disappointed as this has happened multiple times. read more

I got 80% of a smoothie at full price. The color and taste is off, too. Super-weird. So since 20% of my smoothie is gone, I'll give this location 20% of 5 read more

Panera Bread - Full-price smoothie at 80%. - Salad Near Me - New Albany, Ohio

Horrible place and way overpriced. My daughter loves the place and everything we got was bad

The friendly ones are incompetent and the others are just snots. What this location lacks in customer service you'd think they'd make up for with amazing food. But no, that's as unpredictable as the staff. read more