How completely incompetent can one outfit be? Called in a corporate lunch order for 20 people 2 days before the meeting. Manager told me I had to place my order online which took me about an hour and a half to complete. Why, when you're on the phone with the manager, can that person simply not take your order. After the extremely painful process of placing the order online which included every possible piece of pertinent info (short of a blood sample) I still didn't feel confident in my order so the morning of my meeting I stop to verify delivery of my order. At this point Panera came clean and admitted they actually use a 3rd party contractor for their deliveries and they really couldn't guaranty the timely delivery of my order..., you know, the one that I got an order confirmation for in which it SPECIFICALLY acknowledged and confirmed the delivery time! Needless to say the food showed up an hour and 15 late. Long after my important business luncheon meeting was over. Very embarrassing and I looked totally unprofessional thanks to a totally incompetent and unprofessional organization like Panera. If you're a business professional and need to rely on catering services don't make the same mistake I made, use somebody anybody else but Panera. read more

We waited quite a while for someone to come to the counter to take our order and when a worker finally showed up they acted as if it was no big deal that they are doing us a favor taking our order. With their attitude, it just wasn't worth the wait today, so we turned and walked out. read more

Not sure if it's just this location or all Panera's that have gone down hill, but this place is trash! You have kids working the back line who probably don't really want to be there and don't give a crap. They consistently mess up your order and on the latest trip there, I think food poisoning was the intent. Grey bacon and black avocado on a $12.00 sandwich is ridiculous. You'd be better off going to Subway. Don't waste your money....like I said it's trash. read more

I stopped going to this Panera bread 4 years ago because of how bad the customer service was. Now that I moved back I decided to give them a chance. I can say most of the new associates are very sweet but there's always that one that makes the bunch sour. I had paid for my order online and picking up through the drive-thru. Not only did it take forever to get help with only one vehicle ahead, when I got to the front the young lady was trying to charge me for someone else's order. I told her I had already paid for my order since I placed it online. She rudely responded with 'well I just got here I didn't know'. I really want this location to be good but I'd rather drive further for better service elsewhere. read more

This is probably the worst Panera Bread I've ever been to. They're ALWAYS out of main ingredients and the drive thru tonight took 25 minutes to get through. We've tried contacting someone and have gotten a call back about a free meal the next time we come in but by the time we got back in, the management had already changed. Will never be back!! Also, they've left food out of the bag more than once. read more

I was just here earlier and the cashier which her name is "Maria " was extremely rude and very unprofessional

Horrible service this time. Order greel salad with chicken and bbq sandwiche. When they brought my chicken salad , I didn't see any ..waiter said it was in there. Well after I moved my salad around didn't find any. Took it back up tp the counter. Sat back down my bf was not happy with what he got ...had asked for wheat bread told him they didn't have any so he went along with what he suggested. I asked him where your fruit cup...so again had to get up and get that! Feel sorry for people in drive in, if they can't get my order right. i am positive that sure in hell didn't get there right. Ughhh have to look for another location and try again. read more

Panera Bread - Salad Near Me - Pearland, Texas

Great food and very quick service:) . The restaurant is always super clean and beautiful. Only complaint I would give is the sandwich bread for the Avocado melt is extremely salty sometimes considering the quality for how it's not cheap... read more

Asked for dry cappuccino. They cannot make a cappuccino with extra foam here. I picked the cup up and immediately knew it was all steamed milk and espresso there was barely any foam just hot bubbles...asked to remake it and she says it got to hot so no foam. I only have one cup of coffee a day and it has to taste decent and what I pay for. If you can't make it then say so!! Don't just shrug your shoulders and basically say just accept it. It tastes like hot water read more

Brand new location in Pearland, has a drive thru! Dined in this afternoon and had a great experience. Staff was very helpful and nice. Our food was delivered before we picked a table! I was impressed. I got the Asian Sesame Chicken Salad, it was fantastic. The Plum Ginger Iced Tea was really good as well. Really liked the lay out of the restaurant, very modern interior. Patio had a really cool fireplace. Will for sure be coming back to this location. read more

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The east side of Pearland finally has a Panera Bread! It beats having to drive to the cluster that is 518 and 288. This location just opened a few weeks ago. It sits in the same parking lot as HEB (pretty close to Pei Wei). The first thing I noticed is that there is a drive thru! Super convenient if you just need to swing through to pick up lunch or dinner. I decided to go inside since it is new and I was wanting to try something different from my usual Sierra Turkey and Garden Veggie Pesto soup. The decor has a more contemporary feel to it compared to other locations. They have an indoor fireplace which gives it a cozy feel. I didn't walk around the dining room, but it looked pretty busy for a Monday night. They even have a bench to sit at if you're waiting on a to go order. This is much better than having to stand near the cash registers at other locations. The staff is incredibly friendly and helpful! I wasn't sure of the names of some of the items and the two young ladies at the register this evening were able to explain the items to me. I ended up ordering the Mediterranean Chicken Flatbread sandwich (which is much bigger than I realized) and the Lentil Quinoa Bowl with Chicken. I opted for house chips for my side. My meal was sooo good! There's a generous portion of kale, spinach, and chicken in the bowl and the broth was delicious! They have so many options besides the typical sandwiches and soups. They also packed it well so nothing spilled out on my drive home. Everything about this visit was just wonderful. I'm eager to go back and actually eat in the dining room. I'm so glad that this location is open now! I'll be stopping here more often. Edit: According to the press release, the drive-thru has slightly different hours from the dining room. They also have catering with delivery and you can order online (or on the mobile app) and pick up to go (like most of the other locations). There's apparently an "order status" monitor that shows you how many orders are in front of yours. I did not notice this when I was there this evening. I'll make sure to look for it next time I'm there. Drive Thru Hours: Monday - Thursday 5:30am-9:00pm Friday 5:30am- 10:00pm Saturday 6:30am- 10:00pm Sunday 6:30am-9:00pm read more

Wish i was able to not give it a star. Placed and order a day before to fed a school of over 70 teachers. This location couldn't accommodate my order. My driver was there for over 30 min. Spoke to the GM she said was lying saying she put the order in the driver hand but they told driver it was still a20 Min wait. Reached out to corporate to find out it's a franchise store. But i wouldn't ever order from this place again. read more

They forgot to put chicken in my sons Cesar Salad We spent 38.99 And the cashier said she forgot The time they decided to charge us 2 dollars we were already leaving the restaurant. Terrible Service read more

Love the Asian Sesame salad, have eaten it for years, at this location and others. The lady two times it had been terrible. The lettuce seemed old and tasted awful. Today the lettuce was frozen. I couldn't eat it. Picked up at the drive thru, it wasn't worth taking it back. Afraid to order it agin even though I used to love it. Really doesn't deserve one star. read more

If you are looking a group of kids to consistently get a simple order wrong then this is the place for you. They have NEVER given me the correct order. And I really mean NEVER. Dine in, "rapid" pick up, drive thru, it doesn't matter, they'll have a burnt grilled sandwich out to you just as you finally nod off while watching the clock. Curbside pick up...no they mean you park at the curb and wait while no one ever comes out with your order. I was so confused the first time. If you are looking for a place to that SUCKS, with a capital S, then this is your place. Zero stars. read more

This used to be the "good" one in the Pearland area but customer service has gone down extremely. I heard employees making fun of me for studying in the restaurant. Literally that's the only reason I go to Panera Bread, not the food. I ordered a bagel and a coffee, so it was my right to study there. Tried to give this place another shot today and they were out of bagels. Literally, Panera is only good for one thing and they were out of that! I asked if they were making more and crickets. They obviously didn't want my money so I left and won't be back. PJs Coffee has better coffee, food and service. If you're in Pearland, try them. read more

I'm not I understand how so many people have bad experiences here. I have been here maybe 12-13 times and I have never had an issue with my order, food, nor have I experienced any attitude. It could be from quarantine woes... but I'd still recommend this place if you enjoy Panera. The food isn't for everyone but I like a good soup and sammy combo from here read more

No matter how many times I have come to this location it is always dirty. Their ground looks like they haven't swept in days. The tables aren't wiped down and are sticky. Whether it is drive through or sit in their food is always stale or just tastes/looks old. Especially their bread, croutons and mac n cheese. I will not be coming to this location again. read more

I now understand why it's 2.5 stars. Have visited 2 times in the last month and the menu was very limited. I asked the manager if it was standard practice to limit the menu during normal operating hours and he said "it is what it is". Then proceeded to make a flat bread pizza for a delivery. I was told that only deliveries take priority. Well Calvin/Calvin or whatever, I hope that either you start caring about running this location or the owner gets someone in that cares enough to serve the public and save this store. There were several folks that just pulled away. Not sure how you stay in business like that. Driving to Webster location from now on. read more

Is it me or are the portions getting smaller? $10 for a full size bbq chicken salad. I've ordered other salads and get way more! So disappointed. And still hungry... read more

Panera Bread - BBQ chicken salad. - Salad Near Me - Pearland, Texas

The young lady working the front had no business working with people. She should be moved to the back in the kitchen where she won't have to deal with customers. She is unpleasant, her poor attitude shows. I saw her drop off a meal to a curbside customer and was rude and did not even say thank you for ordering. I asked about dessert and she seemed to be bother because I had questions. This was at 1:30ish on Sunday July 26, 2020. It's important that employees know we have choices. read more

In the process of closing at 9 pm at 8:11 pm they don't serve any thing that needs the oven- wow. Panera used to be held at a higher standard and what exactly happened to serving customers till close like 9pm close and then do your closing duty's..... will be calling to speak with a manager tomorrow morning.... read more

What's the point of being open at 8 am if the soups aren't ready till 10am make that make sense. And why get an attitude because I asked for a sand which to be toasted and warm!? It's not like you have warm soup ready and if I wanted a cold sandwich I could have gone to subway for literally half the price. read more

Service is terrible. Lots of dirty tables in the restaurant at all times. Flies can be hollering over the dirty tables times to times and nobody cares to clean it up. Service is not very nice where no greetings or check-up on dine-in guests. Food is average $15-$25 for 2 people depends on what you order. Plenty of room t improve. Long wait for the food even though it's just sandwich and salad and soup. looking like thy need to up staff their location if they want a turn. Associates are found times to times scatter around and talking to each others all the time sbut focus on customer service. Would not be back at all for this type of restaurant. read more

My family and I visited this Panera Bread location today and received excellent service. I would like to acknowledge Macy. She was awesome! Very professional, kind, and she made sure that every table and floor was clean. She needs a raise for her customer service. The food was great as well. Our order came out in a timely manner and correct. read more

always gets my to go orders wrong. it's absolutely the worst feeling being hungry and so excited after work to treat yourself and to see that it's completely not what you ordered is the worst feeling. And the wait is very long even when i'm the only one in the drive through. you can see all the workers sitting in the back talking while i'm waiting for food. super disappointed now i know to not go to this panera again. read more

All I ordered were two soups, one broccoli chedder and one potato and I get home with 2 broccoli chedder. How hard is it people to listen!!!! Pretty simple order. Was looking like the lady in front of me was having issues too cause we sat in line for like 8 minutes before even moving. Need better service at this location. read more

Tried to give this franchise a chance after seeing all the bad reviews. I ordered a you pick two with a salad and a soup and only received my salad. Only realized it once I got home to eat my meal and it was too far to drive all the way back. I am furious! I only received my salad and it was a measly one at best (a very little serving). I'll think long and hard about coming here again. It also took about 20 minutes or so to get through the drive thru. Very slow service to not even get the order right read more

I have visited this location several times, and each time they have messed up my order, and the persons in front of me. Not to mention, two time this has happened in the drive thru- which makes the line back up, and takes forever. Super frustrating. Anytime they go to fix to order they take their time, and doubles the time in the drive thru. read more

I love Panera's Green Goddess Cobb Salad as well as their pumpkin muffins (YUM!!)!

Went to the Pearland Parkway location this morning to meet a friend. It was AWFUL. We ordered the egg white, avocado, whole grain bread sandwich. The bottom of this was BURNED and could not be cut with a knife. We ended up having to take this breakfast sandwich apart and eat it with our hands. It was very messy and tasted terrible. My coffee was cold. When I told the lady who delivered our food she said, "It's not cold, but maybe lukewarm." REALLY?? Firstly, don't dispute a customer and secondly, offer me some hot coffee! Skip this place. Chick-Fil-A is next door and Starbucks is down the street. It was a big waste of money and not a pleasant experience. read more

Absolutely the worst... I initially attributed the poor service to the fact that they were a new location however, it's been a year I guess and every time I give them another chance they are sure to disappoint. When will I learn? Where do I start? Iced coffee not brewed properly - not even once. It's like dirty water. It's not the right consistency. I'm guessing they use too little coffee grounds or too much water. Bagels always taste like they are a day old. - I've had perfect Panera Bagels and I know the difference. These are hard and difficult to chew. Slow service - two employees working on Sat and Sunday morning....and one was apparently the manager however, he was dressed not dressed professionally and the girl up front had to go get him from the back to help. He was in street clothes and looked like he just rolled out of bed. And it gets better...I've reached out with formal feedback requesting follow up from an above store manager....and NOTHING! Bottom line...this place is poorly managed. Panera used to be my 5 day a week place before I moved to this side of town. This location has ruined Panera for me. read more

The manager,Andrew, there is great! I was stuck in the drive thru for awhile and I couldn't get out. It was annoying and I had to leave. I called the place and he answered, apologized, and said he'll try to get the car above me to move forward so I can go. By the time I did get to the window I asked if my order was ready because if it wasn't then I'd have to cancel because I needed to go. They said it was but by the time I got to work I noticed my whole order wasn't even in the bag. I called again just to express my frustration about the situation and he very calmly said he can run the rest of the order to me. (I work two businesses over but can't leave.) I mean what establishments would run the rest of the order to you? Despite how close you are. I know they deliver but still. I think it was a nice thing to do. The guy that brought it over was super kind and told me they put extra in the bag as well. Kudos to them for having patiences, being kind, and going the extra mile. Edit: The entire order was wrong. The girl at the window even read it back to confirm and I still got the wrong thing on top of the missing items. It had things in it I couldn't eat so I had to toss it. It was just a waste of money. read more

Whatever you do, please do not go to the Panera Bread located at 2670 Pearland Pkwy. I came to this Panera Bread on May 22, 2020 at 9:20 am and I ordered a sourdough bowl soup with no soup in it. I rarely go to this Panera bread because, I never had a good experience. I only came here because my daughter wanted a soup bowl. It is a black older lady with short gold looking hair that works in the drive thru. She is never nice and she hates her job so much. I think it is sad when restaurants hire horrible staff which brings down their business. People need to understand that customers are your providers. Customers pay your bills and feed you everyday. read more

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Sat in the drive through for 20 min to receive a melting Frozen Agave Lemonade. Is there even lemon in this drink? I should have went across the street to Sonic. read more

Panera Bread - Melting Frozen Agave Lemonade - Salad Near Me - Pearland, Texas

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I ordered (2) Green Goddess salads .. should have arugula, romaine and red leaf blended greens -- got a big ole bowl of tasteless iceberg lettuce. This is the 2nd time this has happened. The 1st time I called and the manager was so gracious and credited my order. Today, the new manager only offered an apology. I can't eat an apology nor can I put it in my bank. Last time I'll order from the Pearland Parkway location. read more

I usually always have a good experience at this location. Except a couple days ago... ordered a grilled cheese and it was SUPER stale! Today, I stopped by after work, my food was great. The guy working, which I believe the manager/supervisor he is awesome. But today I had a lady (receipt says Chelsea) answered on the drive thru speaker and at the window and she wasn't friendly or communicative. After she gave me my order.. I asked if I could get another bag of chips(how hard is that??) she seemed to get bothered. I still thanked her and she just molded and closed the window. read more

I love Panera Bread food, but this location has been so dirty in the past I had not visited in over a year. I tried again today and was pleasantly surprised! The restaurant was clean and the food was delicious. I hope this is how it will be from now on. read more

I asked to her for Green Tea Frappuccino, I said do you have here for green tea frappuccino? She said still speak, not write to me. I thought she said yes! When she giving me it that I said no " green tea frappuccino? Then I showed to manager he said don't have only Starbucks. She don't know word mean " tea green fuappuccino. Damn I was waiting since about 20mins. Waste for me... read more

I have been wanting to drop a review but kept forgetting. I don't know why I keep going after seeing moldy ceiling tiles. This last time I went there were buckets from all the leaks in the ceiling. It wasn't from the air conditioning so where were the leaks coming from. Are there more leaks in the kitchen and more buckets we can't see. Poor management! read more